Guild Wars 2

I can vouch for CCleaner. Very good program. It doesn’t scan deep in the registry and can back up any changes made, which can easily be added back into the registry – although I’ve never needed to do that.

I’ve been using it for years.

Meili Var.4179:

The person you quoted gave sound advice, it is done to ensure that static does not damage components.

When repairing hardware, ensure an anti-static process is used and wiki that info if desired (tho I don’t use an ant-static mat to work on.)

A grounded wrist strap works best for that. Also, the part I quoted makes no sense at all.

I haven’t checked, but I don’t believe GW has any “required” registry entries, so it really shouldn’t matter where you put it.

It sounds like some security/firewall software is interfering with the updates.

“Hook up a known working PSU and using a non-magnetic screwdriver, rub it over the case hookups on the MB itself. If it squeals, the board is good. If nothing happens your board is dead.”

Uhhhh…what?

The normal way is to shake a package of frozen chicken over the motherboard and listen for the ID ten T error sound.

None of that is necessary. You can simply copy Guild Wars 2 to wherever you want; then you can right-click GW2.exe and create a desktop shortcut.

Mine is located on my D drive (same with all my other games). In my case, the actual location is:

D:\Guild Wars 2

Well, personally I think you shouldn’t be building or working on computers.

However, if you insist on doing so – save up your money and build a new one. Most likely your CPU, RAM and everything else is fine – but there is no way to know that without testing them.

Your graphics “card” is failing; have the laptop replaced since it’s under warranty. It’s a common problem on many Dells and Alienware. This is why BGA mounted chips are a terrible engineering design (in my opinion).

Hmmm ok, but how come it was working for half a week on the discrete graphics at first?

It doesn’t matter. Electronics can have very unusual failures.

I have been repairing electronics and computers for over 30 years. The very first thing I would do would be to substitute a known working monitor in place of the old one.

Jeffreff.2894:

Thanks for the reply We tried the monitor on another pc and strangely enough it only works on that PC’s integrated graphics but not discrete. The monitor also works perfectly fine on his laptop too. Btw whats rma?

It looks like your answer is right there. Sometimes monitors fail in such a way that they cannot switch to higher resolution graphics modes.

Also, he is leaving out one of the steps in troubleshooting this problem – try another monitor!

I realize that you said he doesn’t have one, but I’m willing to bet he could borrow one or (at the very least) bring his PC to a shop. It takes no time at all to test that and no repair shop (that’s any good) will charge for that.

“They cannot ban ppl for using macros!!!! there is no way in hell they can know when u are using a macro and when u are not is simple as that, they may not like it but who cares?

Yes – they can. It’s the same way that I can tell the difference between a real drummer and a drum machine.

I don’t like it (I have a Logitech G15). I did look up their policy before I started playing and I’m glad I did. I won’t be using macros unless the official policy changes.

wauwi.9162:

the game runs flawless…during PvE but then you enter a large scaled DE or WvWvW and you’ll see a slideshow.

my complain is, such thing as massive battles, sieges, etc should never be in a game in the first place, if the technology isn’t ready, which obviously is not the case now.

You are wrong.

I used to play Wow on a single-core PC with 1 gig RAM and a Geforce 6800. I did 40 man raids. I got into many South Shore vs. Tarren Mill battles that often had 50+ players of each faction.

Yeah, MY framerate on THAT machine dropped to 30 FPS or so, but the game still ran smooth with no noticeable lag. I had friends with much more powerful PC’s that could maintain 60 FPS under ANY situation.

This game should be capable of the same — especially on the PC specs I’m seeing here.

From the OP’s post:

“Only fix I have found is doing a clean boot.”

I’m seeing the same thing in most of these logs. HUGE memory usage and a graphics driver crash (mostly with the Nvidia GTX560TI).

Looks like a memory leak to me.

“I have this happening right now, everytime I click to open the client, it opens then stops responding.
Only fix I have found is doing a clean boot, but you have to do each time you start your computer, so is there anything else to fix it permanently?”

Using MSCONFIG, go to the ‘Startup’ tab. Uncheck the boxes for programs you don’t want to start with Windows. Click ‘Apply’, then ‘OK’. Reboot.

Windows will now remember your settings.

Have you tried setting your Power Options (in Control Panel) to ‘High Performance’?

To add to Lexandro’s information:

I repair computers (and electronics). One thing I’ve seen a lot of in the past 6 months or so is BOOTKIT infections. Please people look that one up.

This type of infection writes to the MBR (master boot record) of the hard drive once it has been ran on the system. It’s a double-edge sword in that, if you fix the MBR but don’t remove the infection, the MBR gets re-infected.

Often, the ONLY indication that you have this type of infection is strange crashes and (sometimes) high memory usage. Since the bootkit takes over the system BEFORE the OS loads, it hides from most virus scanners. They can be difficult to detect and difficult to remove.

Info on rootkits:

http://www.techrepublic.com/blog/10things/10-things-you-should-know-about-rootkits/416

Info on bootkits:

https://support.kaspersky.com/viruses/solutions?qid=208280748

Don’t dismiss this as “not on my system” if you are not 100% sure. It never hurts to check.

Actually, I find that the Arenanet log file isn’t very helpful.

It may be easier to diagnose the crash by checking the Windows Event Viewer logs:

http://windows.microsoft.com/is-is/windows7/open-event-viewer

I’m glad you got things working.

However, the issues you describe should not happen with a STABLE PC and properly working internet.

If a file is getting corrupted, you have one (or more) of these problems:

1) Hardware problem.
2) Virus/rootkit infection.
3) Software conflict (possible, but this should NOT cause file corruption).
4) Internet/network/ISP issues (when downloading said file).

I’ve been researching Nvidia driver issues a bit and looking at the logs everyone posts about these crashes. There appears to be some kind of bug (memory leak?) in the game client that doesn’t “like” certain Nvidia GTX graphics drivers.

If you want to try them, here are links to older Nvidia GTX drivers (think they only go up to GTX590). First link is for 32 bit Vista/7. Second link is for 64 bit Vista/7:

http://www.geforce.com/drivers/results/29656

http://www.geforce.com/drivers/results/29657

pfoot -

Your crashing looks like it’s caused by A) something wrong with Windows or B ) some type of virus infection:

Crash <—*
Exception: c0000005
Memory at address 00000001 could not be read
App: Gw2.exe
Pid: 1860
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16845
Module: WINMM.dll
When: 2013-03-01T20:04:07Z 2013-03-01T15:04:07-05:00
Uptime: 0 days 0:56:32
Flags: 0

The WINMM.dll file appears to be the module that is crashing the game. It may be corrupt, infected or related to something that’s running in the background causing the crash.

You should start with a clean boot:

http://support.microsoft.com/kb/331796

Another thing I noticed, is that you are using ridiculous amounts of memory. Unless you are doing some intensive video editing (or something) at the same time as gaming; something is wrong here:

—> System Memory <—
Physical: 4334MB/ 7658MB 56%
Paged: 10897MB/15315MB 71%
Virtual: 2833MB/ 4095MB 69%
Load: 43%
CommitTotal: 4418MB
CommitLimit: 15315MB
CommitPeak: 4698MB
SystemCache: 4283MB
HandleCount: 34274
ProcessCount: 102
ThreadCount: 1235

Physical RAM is at 4 gig used and your page file is at 10 gig usage. What the game is using looks normal by itself; but something is using huge amounts of memory.

Did you try deleting the “local.dat” file?

It’s located somewhere in your documents folder (sorry can’t check exact location I’m on my laptop at the moment).

What firewall are you using?

Athlonpv.2093:

Basically windows Aero is much more trouble then it is worth , if you want something fancy try installing some KDE windows managers

http://www.compiz.org/

http://en.wikipedia.org/wiki/Compiz

Compiz is for Linux, unless there’s a Windows version I don’t know about.

For the OP’s question -

I’m not seeing any changes regarding Windows Aero and GW2. The only thing I can think of that would disable it is a change in the compatibility settings for GW2; such as setting GW2 to run in Windows XP compatibility mode.

Good to hear. It doesn’t take much to stop most computer fans.

happyjedi -

You have a BHO (browser helper object) called IncrediBar. A lot of those toolbars are malware. It may not affect the game, but I would remove it anyway.

Royp -

You have a BHO called ‘Thunder Network’. Some websites say it is a trojan, others call it a virus. I have no idea if it is causing a problem, but it may be a good idea to remove it.

Press CTL-ALT-DEL. Start task manager. Go to the Processes tab.

Those are some of the programs that are running in the background. Each instance of Service Host (SVCHOST) usually handles several more processes, so there is more running than what you see there.

A program (most often anti-virus) is updating or popping up a screen message which causes the game to minimize (unless you are accidentally hitting the ‘Windows’ key).

It is NOT the game.

Take it apart again. Make sure you didn’t accidentally clog the heatsinks or fans with dust. Make sure the fans spin freely.

85 to 89c is a lot hotter than I would expect and indicates a problem.

I repaired a laptop with a very high temperature issue a while back. Cleaning and remounting the CPU/GPU heatsink (using Arctic Silver) didn’t resolve the issue. I suspected that the heat pipe was bad so I replaced the heatsink – problem solved.

It looks like your page (swap) file is trying to use more space than you have available — if it is located on your primary drive.

You can move it to your secondary drive to see if that fixes the issue.

This may help:

http://support.microsoft.com/kb/307886

Your error is related to RTSSHooks.dll.

Taken from the GW2 FAQ:

“Part 5.5 c0000005 crash
This crash is often due to driver issues, overlays interfering like mumble or afterburner and hardware problem with the GPU.

Try

Updating drivers or maybe even rolling back to previous version.
Disable overlays.
Underclocking GPU
Change graphic settings in Radeon Cataylst or Nvidia control panel.
Update/repair directx in some cases helps.
Try unplugging all USB peripherals devices like (Logitech USB headset) see thread

The filename in the “Module” often gives a clue where the crash is occurring.
Example:

Module: RTSSHooks.dll

Nvidia driver 310.70, Updating to it will cause c0000005 RTSSHooks.dll crashes when MSI Afterburner v2.3.0 overlay is enabled prior to loading gw2 map.

Work around is to disable overlay prior to entering gw2 (you can enable it back after loading in) or Enable “compatibility with modified Direct 3D runtime libraries” with the OSD server properties."

https://forum-en.gw2archive.eu/forum/support/tech/FAQ-Frequently-Asked-Questions-Compilation

See part 5.5

I’m not seeing anything obvious, but you do have a lot of unnecessary programs running. Sometimes they can interfere with program installs.

Please see the instructions at the website below to disable a lot of those startup programs. Then reboot and try again:

http://www.netsquirrel.com/msconfig/index.html

Well…you aren’t going to like the answer…

Your video card is bad – replace it.

If you have another video card you can install it as a test. The problem will go away.

You have a variety of crashes in the log dating back to 9/1/2012. Some are ‘out of memory’, one looks like it’s related to ESET Nod Antivirus and a few others look like graphics card/driver. One or two show disk read errors.

There’s definitely a hardware stability issue or a virus/rootkit infection. Bad RAM can cause all of the above issues – after checking for infections, I would start there.

I have been able to successfully find and remove rootkits with TDSSkiller, which is available here:

http://www.bleepingcomputer.com/download/tdsskiller/

Be very careful using that program. I have not had any problems with it; however, when repairing the MBR (master boot record) there is always a chance that it will fail and you will no longer be able to boot your computer. This isn’t a big problem if you happen to have a Windows XP cd.

Post back if you find a rootkit infection and we can figure out where to go from there.

Have you tried reinstalling DirectX?

http://www.microsoft.com/en-us/download/details.aspx?id=35

I’m not having this issue, but you can check your ping to Austin, TX (GW2 server US) here:

http://www.pingtest.net/

It’s a safe site, so if it asks to run the (java) app you can click yes. The app measures your packet loss and isn’t necessary if you only want to test your ping.

Bah…HP link won’t work from here. If you do a search for “HP sp50599.exe” it should be first on the list.

Here’s the HP driver for your graphics card:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ob-89582-1

You can also get it from HP’s ftp server (sp50599.exe):

ftp://ftp.hp.com/pub/softpaq/sp50501-51000/

If you open the file below it (sp50599.html) it shows:

PURPOSE:
Routine
SoftPaq NUMBER:
sp50599
SUPERSEDES:
sp49517
EFFECTIVE DATE:
December 03, 2010
CATEGORY:
Driver – Graphics
SSM SUPPORTED:
YES
PRODUCT TYPE:
Notebooks
HARDWARE PRODUCT MODEL:
HP Pavilion dv6 Notebook PC Series
HP Pavilion dv7 Notebook PC Series
DEVICES SUPPORTED:
AMD M880G with ATI Mobility Radeon HD 4250
AMD Radeon HD 6550M
AMD Radeon HD 6370M

OPERATING SYSTEM:
Microsoft Windows 7 Enterprise 32 Edition
Microsoft Windows 7 Enterprise 64 Edition
Microsoft Windows 7 Home Basic 32 Edition
Microsoft Windows 7 Home Basic 64 Edition
Microsoft Windows 7 Home Premium 32 Edition
Microsoft Windows 7 Home Premium 64 Edition
Microsoft Windows 7 Professional 32 Edition
Microsoft Windows 7 Professional 64 Edition
Microsoft Windows 7 Starter 32 Edition
Microsoft Windows 7 Ultimate 32 Edition
Microsoft Windows 7 Ultimate 64 Edition

Unfortunately, it looks like the card is defective to me. You may be able to replace it, but you’ll have to completely disassemble the laptop.

Did you assign the buttons in the control options? You didn’t say. Only other thing I can think of at the moment is if you installed mouse drivers that (should have) came with your mouse.

It’s certainly possible. However, if it is a game bug, I would expect to have to duplicate the same actions every time to cause the crash.

GW2 doesn’t crash at all on my (ancient) gaming system. Of course, that doesn’t rule out a game bug. Generally though; most of the time, a “hard freeze” is a hardware problem or a buggy hardware driver. Windows can usually recover from software crashes.

Since SSD’s are still relatively a newer hardware device, I would start looking for SSD driver issues.

If you don’t know how to re-seat the card, I’d say just leave it as is.

“and how do u know the issue is a hardware issue my card works perfectly fine for all other games i play on my pc except for this one which is the only one im experiencing all the issues on”

On the left (below) are [hardware] reserved addresses:

• Code <—*
  008BE31F 7e098bca 83e9018b 0075f98b 4c24188b ~……..u..L$..
  008BE32F 400885c9 74028901 8b4c2414 85c97408 @…t….L$…t.
  008BE33F 8b80ec00 00008901 807c241c 00750484 ………|$..u..
  008BE34F db740957 e8a83701 0083c404 5f5e33c0 .t.W..7….._^3.
  008BE35F 5bc21000 cccccccc cccccccc cccccccc [……………
  008BE36F cc807c24 0800568b f10f84a6 0000008b ..|$..V………

They don’t vary by much throughout the log. Below shows corrupted textures, which are in the video card’s memory:

Model ‘0×00e342’: Missing anim or fallbacks: warmupw
Model ‘0×0075ae’: Can’t unlink child ‘0×00e2ef’ from parent bone ‘fxtip’, there’s no bone with that name.
Model ‘0×010067’: UnlinkModel called on CModel without LinkComponent
Model ‘0×006725’: Can’t unlink child ‘0×00d16b’ from parent bone ‘wristl’

There is a time factor before the crash, which is typical of overheating.

Of course, I could be wrong – I haven’t programmed in ages and am admittedly a bit rusty at analyzing these things.

Sounds like a RAM (or RAM timings) issue. Double-check the manufacturer’s timings for your memory and compare them to the detected settings in the BIOS. Sometimes BIOS will incorrectly detect RAM module settings.

Bolo -

Your crash appears to be hardware related – it looks like a video card problem; possibly temperature related. Try lowering your graphics settings in game (less stress on the card).

Another thing you could try is removing and re-seating your video card. That tends to scrape the connections and will often correct “bad” slot-to-card connections.

It’s also a good idea to check out your temps. You can get (free) Hardware Monitor here:

http://www.cpuid.com/softwares/hwmonitor.html