Showing Posts For BillFreist:

Pathing issues need to be fixed.

in PvP

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Just checking in to see if these issues are now all resolved after today’s patch.

-Bill

Vexa's Lab

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

The fix should make it into the build today.

Skill Lag off the charts in Siren's Landing

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

A couple more improvements will be making their way into our next build. Several of the changes will also globally improve other maps, too (how much improvement really is unknown until they are live).

And to clear things up, I’m referring strictly to server-side performance. Skill lag will almost always come from that, unless there’s other factors limiting the connection between the client and server.

-Bill

(edited by BillFreist.1527)

Pathing issues need to be fixed.

in PvP

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Hi, I’m the private investigator that Ben hired.

This issue is fixed internally. We should have this out in the next build unless any issues come up during testing this weekend.

-Bill
Programming Private Investigator
ArenaNet, LLC

Harvest Cascades, Lake Doric

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

This is fixed internally, barring any issues that come up during testing we should have this out in the next build.

Vexa's Lab

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Nothing is trivial when it comes to spawn code.

I nailed down what was causing this, it wasn’t just something with this specific spawn. The problem was related to the cage that the spawn goes in. There was a problem with the way we enable/disable the collision for the cage when the dude would get released at the end of the event. Ultimately this was preventing the area inside the cage from being ‘spawn-able’.

I’m sure this same bug was causing all sorts of other random failures across the game.

Anyways, the fix is slated for our next build unless we identify any issues with the fix between now and then and have to yank it out. I’m making zero promises here.

-Bill

Skill Lag off the charts in Siren's Landing

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

One issue was identified in content and a band-aid was released in that hotfix. As a backup plan, we also put in another code change that will allow us to setup a maximum lifetime for each instance of the maps to help alleviate the “lag” before it starts, as we’ve identified it to be based off of how long the instance of the map has been running. We put this into effect about 24 hours ago, maybe a little more, with a pretty conservative estimation for how long the maps should remain open.

I’ve just deployed a more aggressive change so the maps don’t stay open quite as long. I know this also can be annoying when a full map is treated as an empty one, forcing you to join a different instance. But ultimately we want to help the lag while we get a proper fix together for the issue.

Hero Point: Scribbles in the Dirt

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

This will be fixed in an upcoming hotfix.

Cant finish story quest Chasing the Culprits

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

This will be fixed in an upcoming hotfix.

LS2 Entanglement - Mission Bug

in Bugs: Game, Forum, Website

Posted by: BillFreist

BillFreist

Gameplay Programmer

Next

This will be fixed in an upcoming hotfix.

Hero Challenge Bug

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

WIll be fixed in an upcoming hotfix.

Hal the Hermit has gone missing

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

This will be resolved in an upcoming hotfix

Cant get to Southsun Cove

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

It should be accessible now.

HoT maps reset on me

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Looks like everyone that thinks they are still affected are actually affected by the map complete reward bug. Hang on guys, it’ll be fixed in our next release.

-Bill

HoT maps reset on me

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

PM me your character name(s) if you are still affected

HoT maps reset on me

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Everyone affected should have received some Gems as compensation.

-Bill

Any update about the 100% issue? There’s a massive thread you devs been ignoring. Would be nice to hear something from you.

From what I understand, that’ll be fixed in the next release.

HoT maps reset on me

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Everyone affected should have received some Gems as compensation.

-Bill

HoT maps reset on me

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Glad to hear. You should all have a little gift by now for the inconvenience.

Sorry for how long this took,
-Bill

HoT maps reset on me

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Everyone should have access back now.

HoT maps reset on me

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Restoring access, please check to see if you are now fixed

HoT maps reset on me

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Alright its finally that time. I’m doing a preliminary test on my own account before firing away on your accounts. Europe will be the first to get the fix because there’s only a few people affected. Once I evaluate that all went well, I’ll do accounts in America and it should be a really short downtime for those people.

Sorry for the delays. Its almost like I’m be cautious or something

HoT maps reset on me

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Preparing to do this in the next hour. You should receive a notice about 45 minutes before.

Edit: Missing bonus rewards is on track to ship with an upcoming patch. I believe they’re doing a bunch of testing to ensure we don’t have another issue like what I’m fixing today happen again.
-Bill

HoT maps reset on me

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

I just finished doing a trial run and verifying that we can now move forward. As of right now, I plan on briefly blocking access to affected accounts tomorrow morning between 8am and 12pm PST. If all goes well, the block to the affected accounts will only last around 15 minutes – if not, it could be up to an hour or so.

I tried to get this done within work hours to ensure we have everyone available if something goes wrong, but because I’m such a paranoid person my testing took much longer because of how thorough it was

We’ll send a warning to those affect in advance of disabling the account.

-Bill

HoT maps reset on me

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

If I remember correctly, the missing rewards issue is being worked on separately as they aren’t the same issue. I don’t know much more but I’d imagine we will have some sort of update on the status of that on Monday.

If you are affected then I would imagine you would also get the retroactive fix too. I wouldn’t worry about not ever getting those rewards, there’s no way we’d let that happen – I’d personally see to that.

-Bill

HoT maps reset on me

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Play normally, any additional progress you make won’t be lost. Any additional XP from rediscovering the same POIs and waypoints will also be retained once your characters are fixed.

The current plan is to repair all affected characters during work hours on Monday. I finished doing several tests and passes against the game databases to ensure we know who is affected and what they lost.

Those affected should be receiving an email in the next couple days with information on how this restore process will happen. For those that don’t want to wait for that email, the process is pretty simple:

We plan on temporarily blocking access to your game account. During this time we will perform the repairs and run some quick tests to ensure everything went smoothly. I don’t expect this process to take longer than an hour or so.

I’m also doing my best to ensure that those affected are compensated for the inconvenience this has caused. No promises on what that entails, as I have no control over that.

-Bill

HoT maps reset on me

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Been working on this since it happened. Don’t worry folks.

Everyone DCing after recent patch

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

There’s a hotfix for this issue underway.

-Bill

crashes

in PvP

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

About to push a hotfix for this. Sorry about that.

-Bill

Anet... Why!?

in Guild Wars 2: Heart of Thorns

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Bank access from beta characters is a beta copy of your bank. Items dont transfer between beta and non-beta characters. You must have already had those items in your bank.

Revenant F2 Button

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

This is changed for HoT launch. The placement was temporary while Design/Art came up with final designs for Elite Specialization Huds.

"Please don't fix the Bristleback" campaign!

in Ranger

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Ok Ok… I have heard enough… Its time Anet replaces Bill with a Bristleback…

I’ll just leave this here

"Please don't fix the Bristleback" campaign!

in Ranger

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Bill?

Afraid I’m a bit more dull. More like this

Attachments:

"Please don't fix the Bristleback" campaign!

in Ranger

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Sure, but that’d mean a feature from HoT would have to be cut in order to make up the lost development time. Is that something you could live with?

Yes. ._.

Well then, so much for this awesome feature: Bill The Troll Minipet. Such a shame

"Please don't fix the Bristleback" campaign!

in Ranger

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Sure, but that’d mean a feature from HoT would have to be cut in order to make up the lost development time. Is that something you could live with?

"Please don't fix the Bristleback" campaign!

in Ranger

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Uh oh, here comes Bill the troll.

I fixed this the other day, which will be for HoT launch.

Attachments:

GUI in eyefinity spans across all monitors

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Ended up fixing this today. Should make it’s way out in the next month or so.

-Bill

GUI in eyefinity spans across all monitors

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Sad face.

Might just need to update our AMD library. I’ll take a look this week.

-Bill

WvW Lag March 2015

in WvW

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Had several changes go out this week. My internal data for WVW server performance shows that things are looking much better. There’s definitely still spikes when large fights happen, but things look more stable.

I’m continuing to make progress on some additional fixes that’ll make their way out in another release sometime in September. I’m focusing specifically on making things as stable as possible when there are several hundred players bunched up and beating each other up.

Anyways, I’ll update when I know the exact release the next improvements will go out

-Bill

Hero point bug

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

You need to accept your level up rewards that are in the bottom right of your screen.

clones rally people

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Planning on pushing a fix for this in Hotfix 2

(edited by BillFreist.1527)

Crashing in WvW since the patch

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

We’re prepping a hotfix for this right now. Shouldn’t be too much longer.

WvW Lag March 2015

in WvW

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

More improvements coming with our next release. As always, I’d love to hear if anyone notices an improvement. This one should be much more significant. A lot of the improvements so far haven’t been very visible to players, but behind the scenes have really made an impact.

I’ll be shifting my focus back to this in the next couple weeks so I can hopefully get more improvements into the release after next. I’ve been trying to tackle other issues plaguing the client like out of memory crashes and frame-rate hitching in the past week.

As much as I might like to dress up in full costume in my spare time, I’m not superman. One thing at a time

-Bill

WvW Lag March 2015

in WvW

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

My changes are in, but I’m not claiming they are the cure to all lag. There was just a few issues that I fixed, but one in particular was really bad when a map had been open for a while. So I’m hoping that the map should remain consistent during its full lifetime, and not have its performance steadily degrade over time.

Still, I’d be curious of how your experience is compared to pre-patch over the next few days.

-Bill

WvW Lag March 2015

in WvW

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

I put together a fix for a pretty nasty performance issue on our game servers. This should make it into our next release so I’d be curious to see if it makes a noticeable improvement. The bug looks like it was introduced around when this thread popped up.

I also got a couple client improvements that should help reduce framerate hitching with lower-mid range video cards and/or higher shader settings. Coming next release, too.

-Bill

Wvw improved for me after you did maintenance some days ago, PvE got worse, the mobs ported all over the place. That’s gone, I think since wvw reset last night but the wvw “lags” (it’s not really lags, I just can’t properly hit and my opponents seem to port from time to time) are back.
I hope that weren’t the changes you meant but the real ones are still to come

Nope. Changes to the game server almost always (aside from when we do things like disable content, etc) come from a new game build. The server maintenance the other day wasn’t part of the game server whatsoever.

-Bill

WvW Lag March 2015

in WvW

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

I put together a fix for a pretty nasty performance issue on our game servers. This should make it into our next release so I’d be curious to see if it makes a noticeable improvement. The bug looks like it was introduced around when this thread popped up.

I also got a couple client improvements that should help reduce framerate hitching with lower-mid range video cards and/or higher shader settings. Coming next release, too.

-Bill

(edited by BillFreist.1527)

[BUG LIST] Edge of the Mists 100% UNPLAYABLE

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Stonegaze Spire Reactor keeps glitching just like before. The others seem okay from what I’ve experienced.

Thanks for the heads-up, looks like I missed the Defend objective for the Red team at this location. Just made a server-side change and it should be fixed now. Let me know if any others are still stalling.

-Bill

Asuran story "Piece Negotiations" bugged

in Bugs: Game, Forum, Website

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Just made a server-side change that should unblock this quest for you. Please let me know if you are still blocked on this.

-Bill

Seperate Skillbar for PvE and WvW

in WvW

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

They already are

Seperate Skillbar for PvE and WvW

in WvW

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Your guess is as good as mine if and when this will happen.

Hint: My guess is the next release.

Tequatl Feedback [Merged]

in Guild Wars 2 Discussion

Posted by: BillFreist

Previous

BillFreist

Gameplay Programmer

Next

Next release will make world boss attack targets crittable. I made sure of that.