Guild Wars 2

EphemeralWallaby.7643:

Wish in one hand, spit in the other, and see which gets filled first.

~EW

Well, at least it’s spit. It could be worse, like spiders or something.

If you think you deserve compensation, prepare to be very dissapointed with your life, because thats not how anything in the world work.

OP, I’ve already cancelled my subscription.

Most MMOs have more down time than this every single month….without providing compensation.

Given that the number of times the servers have gone down since launch can be counted on one hand, compensation is not necessary. If anything compensation is overkill.

You’re welcome to go to other MMOs and have issues like this on a far more regular basis… Christ.

Wish in one hand, spit in the other, and see which gets filled first.

~EW

roflmao, why was it clear, that a pointless thread like this will be made… xD

Your compensation was that you got most likely for a few hours in your life some fresh air more … rolleyes

Well the game is free and requires no monthly subscription… so congrats they will give it to you for free and not charge you to play today!

entirely your problem, make yourself happy ^^

Also, this is kinda discussed here:
https://forum-en.gw2archive.eu/forum/game/gw2/Disappointment-at-the-Rollback-Response/first#post6301423

I’m sure the folks at ANet had a lot of stress from yesterday. I wouldn’t ask for any compensation for this because they had a bad enough day as it was. I’m sure today will be almost the same for them as they will likely have a lot of work left to do. Hopefully they can get it all sorted out and spend some time with their families.

Alaoglu.4637:

I submit a ticket too about what i lost and didn’t play since the Rollback. I m really disappointed about this game now. I m feeling like 15 days of spvp rush for nothing and playing other game. I really hope they will repair their mistake for disappointed people or i m pretty sure they will lose some players

They won’t lose that many players. Just about every MMO I’ve ever played has experienced roll back. It’s even worse in a lot of other MMOs which have to go down for maintainance a couple of times a month.

Stuff like this happens. If you don’t think so, you haven’t been around much. In fact, stuff much worse than this happens, even in big MMOs like WoW that charge a subscription fee.

It’s just one of those things. Anyone that would leave over this is going to leave anyway.

No, but real talk… One large mistake in this game’s currently four year run is no reason to be demanding compensation, when they were transparent with their progress fixing it. Not to mention, unless you received a super rare drop, two hours of lost gameplay is really not enough of a reason to start making demands.

People make mistakes. I’m sure locating every possible bug is no easy task. MMOs are not easy to maintain, I’m sure. It’s pretty lame to start whining about it, when it’s a first offence. And if they kept the servers offline until they fixed the bug, it would have taken considerably longer, and I’m positive people would be complaining even more. So, rolling back two hours, though unfortunate, is hardly a deal breaker. People need to stop feeling so entitled.

Not hating OP but will disagree here. I have played multiple games in the past that were subscription based that required full server stops during updates that resulted in extended down times. And then after that there might be additional outages over the next few days as additional issues were uncovered.

Compared to that, and that this isn’t subscription based, and the fact that normally there aren’t even shutdowns while updates are applied and I admit, I thought they did a good job. Here is what I thought worked based on appearances from the forum side:

• Forum posts appeared indicating what could be a serious issue
• Potentially internal resources might have seen the same issue or responded to posting, some posters posting code snipets they thought odd
• ANet acknowledged potential issue
• Issue confirmed and possible solutions reviewed and communicated
• Server brought down to limit further loss
• Communication cycle started on forum (thank you), twitter, facebook, not sure reddit
• Rollback deemed required
• Data restored with limited loss
• Impacts of restore shared via forums pre-empting some questions that might rise
• System restored, and patch that was expected that day applied with corrected code

Was there some time lost in gaming, yes. Did some people lose some progress, yes but limited. To me that was a better call then now taking weeks/months to try and correct peoples accounts that were impacted. I am pretty much full ascended as well but there are a lot of people that aren’t which would not have been able to play.

In regards to removing the concept of Soulbound, I think that also would have been a much bigger rework then people expect even if its only a flag on a item. In a down situation you don’t want to try second guess a game concepts versus ID and correct the code change that caused the bug.

Again, if this was an ongoing issue or a sub-based game, might be a different story, but neither are the case.

2 cents.

Silvatar.5379:

I get that people are frustrated, but Anet handled the situation extremely well. Its the nature of the beast that things like this can and do happen. As others have mentioned, lots of other games actually shutdown on a regular basis for maintenance so we here at GW2 have definitely be spoiled with continuous access. As for asking for compensation, yeah, that’s a pretty self-centered response to the situation but how about this…Anet could give us more new content to play absolutely free….oh wait, they already do this routinely…sweet

I agree, the bulk of GW2 is completely free to play. Expecting compensation on something they handled with extreme urgency and care to keep players up to date is a bit self-centered. I say this even as one of those players who bought the GW2 game before it even launched. I’ve paid my dues but ANet in no way is obligated to compensate me. It’s a F2P game, I buy gems all the time, I’ve poured money into this game but ANet has also poured in their time and effort to keep players happy. Do they sometimes get it wrong when it comes to giving the players what they want? Sure, but they can’t get it right all the time. The player base/demographic of this game is just too wide to satisfy everyone with everything. They make updates, they listen to the community, the return to the drawing board and keep doing what they need to. (IE keeping the game running AND still giving us new content without taking down the game).

Sorry, this turned into a small rant here…but, ANet, really….please keep up the good work! I work myself for a company that hosts sites and I know the pain of downtime and disappointing customers that has occurred due to unforeseen circumstances (doesn’t happen a lot but I’ve been there!). You did a bang up job! Your plan on restoring bought gems and other things to those affected is commendable. I know it can’t be easy to wade through all those logs and code.

Nostalgic Enigma.6034:

…snip…

You’re overreacting. Learn to cope, and let it go.

~EW

In my view the response, both during and after have been very good. Nostalgic Enigma.6034 I really have no idea what you’re talking about, as any evidence to back up any claims you’ve made simply just isn’t there; like others have stated.

We don’t need compensation for anything. Try their best, but like the rest of us they’re humans and mistakes are always going to happen.

Quite frankly, wanting something in compensation because someone else has made an honest mistake is disgusting. And that’s what this boils down to: you’ve been put out, you’re upset, and you want someone to give you something to make you feel better.

How utterly selfish. I think some perspective is sorely needed.

thedukesd.3829:

onevstheworld.2419:

Look at is this way… the item ownership system is a fundamental system in any game, especially MMOs. If you were to change any fundamental system would you not want to plan it out carefully, prototype it on a controlled server and QA the crap out of it? That’s a job that requires weeks, if not months, when you have a game as large as a MMO. Rush it, and you’re almost certainly cause worse bugs. Do it properly, and you’ll be lucky if you have any player-base remaining after your weeks of down-time.

I will ignore most of the things I wrote in my suggestion.

Changing the state of an item from “soulbound” to “account bound on acquire & soulbound on use” (this state is in this game) has no impact on the game. Items still can’t be sold on the market or used by another account. Max you can do is to move them on another toon and use them there but you can no longer use them on another toon. It will max allow some swap between the items some toons have, market won’t even feel it because I doubt someone waited for such oportunity to happen.

This is just a search and replace in the database and nothing else. Those operation can even be done live and require no downtime…

There are many soulbound items that are quest/personal story items and having them become account bound could potentially create issues, it would take a lot of coding to change every soulbound item like these to not create bugs or glitches.

Always gonna be whiners about compensation… for what? “lost time”? Forced to communicate with the real world for a few hours?

As a programmer I understand the pain of having to roll back something, although I haven’t had to do anything so huge. But also as a programmer I have to wonder why it is that almost every ‘update’ to this game, small or large, comes with a handful of bugs.

If there is a TEST bed for Quality Assurance Testing then I have to think that it’s not being very well utilized. Seriously, something like this soulbound bug should have been easily noticed by the testers if they were actually Playing and Testing all aspects of this game as they should be considering the bugs that are continually introduced each update.

THIS is my issue. I don’t want compensation… What I would love to see and hear is that ANet has created a solid QA team that ensures the new code is working properly and not affecting other areas in ways it shouldn’t before rolling it out to the public for “live testing”.

JustTrogdor.7892:

Personally I hope Anet does not give any compensation. It will give those stomping their feet demanding such a valuable life lesson that sometimes things like this happen and they just have to get over it. Plus even if Anet did do some kind of compensation the next wave of complaints would probably be many of the same people that demanded compensation complaining that it wasn’t good enough.

I agree. If they do decide to do compensation I hope it will be something that costs them nothing and lets us laugh at people who take this seriously. It is like this is their first time encountering downtime for any server anywhere.

Personally I hope Anet does not give any compensation. It will give those stomping their feet demanding such a valuable life lesson that sometimes things like this happen and they just have to get over it. Plus even if Anet did do some kind of compensation the next wave of complaints would probably be many of the same people that demanded compensation complaining that it wasn’t good enough.

I think this thread is dumb. Can’t we focus our “internet complaint” powers on something more productive, such as ‘insider training’, ‘outfits’, and etc?

onio.6403:

all the hours I lost

Lost hours? If anything you’ve gained hours to do something else.

The bug was causing your gear and weapons to be bound to other characters from other players…that was not only a story of soulbind gear becoming account bound.

More over, this game has no maintenance while other mmos, some with subscription, have maintenances every week.
You can’t seriously demand a compensation for 10 hours of maintenance in 4 years.

Anet can be criticized on many subjects, but certainly not this one.

Linken.6345:

Bellatrixa.3546:

mobile storage.1294:

Why not roll the game back to day one and see how many would not complain then.

That’s not even comparable given that any company that went 4 years without making a single database backup would be incompetent beyond all belief. In this case there was a backup made not only within 24 hours of the downtime, but 2 hours from what I’ve been hearing. Many more people would have logged in that 4 year period and created accounts than in the window of yesterday.

Some of you seem to be ignorant (willfully or otherwise) of how rarely this sort of thing happens to ANet and that their games have always had amazing uptime compared to others who need to take servers offline for updates/maintenance on a regular basis instead of a simple restart like we experience here.

I’m not white knighting here but this is one area that you really can’t attack ANet on. They made a mistake? They’re human, just like you. There was complete and utter transparency and the game was up again the same day. Sure it sucks that you lost play time, we all did. But unless you’ve never made a single mistake in your life, there’s really no legitimate position to attack them here. And if you’ve never made a single mistake in your life, you best be handing yourself into a museum as an example of complete and utter perfection.

Well same day for you americans but what about us europeans

Same 24-hour period (day). The servers weren’t down any longer in EU than in NA. No difference how near or far from reset. No difference in how many hours of playtime lost or how many hours rolled back.

My big issue with adventures is the huge difference in difficulty between the various adventures, look at Fungus among us, for me that’s a hellish, frustrating race over dodgy terrain that you get stuck on easily with terrible skills that are difficult to target correctly leading to having to constantly restart and a very short time to get bronze even. Then there’s Drone Race which is basically a stroll to get two free mastery points.

With skill and network lag and other frustrations around targeting and timing I can’t see Fungus being fun to do again and again.

Mitch.4781:

Every single one of them was a chore.

Posting to say you are not the only one that feels they are a chore. I hate most the adventures because even the “easy” ones are hard and unfun for me. I finally figured out why and this is the core issue.

Most of the adventures take away your known skills and expect you to use new ones within a time limit. I noticed that I enjoy and do well with adventures involving gliding. Why? Because I have built up expertise in gliding and enjoy it now. But for others, they change what we are used to, including our character sometimes (looking at you Fungus mushroom).

For some of us, we cannot adjust that quickly. We need time to practice and build up skill proficiency. And with adventures that need to be done for collections or mastery points, we are given no practice time.

Failing over and over again when it counts is not fun and is very frustrating.

1 rollback and 2 server maintenance cycles in 4 years… other MMO’s have this amount of down time WEEKLY. Suck it up and stop complaining.

General consens seems to be that arenanet dealt with this issue well enough, to which I have to agree. We’ve gotten spoiled with how well the game and servers have been running over the last 4 years.

2 things though since these things always come up and really bother me:

1.) players deserving compensation and comparisons to buying things from a non digital store

You own exactly 1 thing: your client side account and temporary access to arenanets servers. You own just about nothing else (physical disc, collectors items etc. not considered). You own exactly 0 of your characters, items, ingame currency etc.

I’m getting tired of people not knowing or forgetting this. Look it up in the terms of service. It’s standard MMO practice. Let me repeat that: You own NOTHING!

2.) just because it’s easy to write, does not mean it’s easy or fast to code

I’m sure there are hundreds of ways how arenanet could have handled this problem with players retaining items, time spent, experience, etc.

I’m also quite sure the effort to take any of these other paths would have been drastically longer, more expensive, more difficult, etc.

Rollbacks are usually a last solution option, or at least one that is quite far at the end of the line (mostly dictated by how far back the developers have to go to fix the problem). If arenanet deemed it appropriate to do a rollback, it must have been necessary, all factors considered.

Developers usually don’t rush out rollbacks on a “we feel like it basis” since the damage they can do is well known. Take that into consideration when giving hobby programmer advice.