Guild Wars 2

If it was only about soulbound items to the wrong character I don’t understand why they didn’t changed the state of those items to account bound + soulbound when used (like the exotics you drop from big chest after you finish a fractal). They could had make the unequip function soulbound the items (assuming they would had went for change all soulbound items to account bound + soulbound when used and not filter the items you already had on you).

I don’t see why items that were required for quests that are soulbound when you get them would had stop working (like the stuff you need to do the event in Airport in EotM). Anyway a drop down option to soulbound the item that was account bound + soulbound on use would had fixed it.

I’m sure someone will say “why you don’t work for them”. The answer is simple, I don’t live in a country where they hire. I’m immune to how badly a large % of gw2 community is acting, not the only game where “kids” think they can do and act in any way.

Atm I can’t even get ingame, I get a nice 1083:xxxx error no matter what toon I try to login.

So yes you can understand that assuming what they told us is 100% real and there is nothing else I’m dissapointed with the solution they picked because I believe the above solution was better.

Next time when they post updates about the situation they should avoid using morning, because morning in Europe and in USA are not in the same time and can cause confusion, like making an european understand he will be rollback to European morning not USA morning.

There were other solutions already presented in the initial post, like totaly removing soulbound and replacing it with account bound. Account bound can’t be sold on tp, can’t be used by other players, you can only move it to another toon and use it on another toon, but…

SkullProX.7083:

I agree with OP. All I did was do a map for 1h after the patch, but I still feel bad about this response. I technically wasted 1 hours, and I want some compensation for it.

You played a game for one hour,
you did that to entertain yourself for 1h,
if you played for another reason, that is your problem.

And roll back or not, this one hour of entertainment can not be taken from you.

Saying you wasted one hour suggest that you did “work” in that time, farmed something, thus lost resources, something that was not enjoyable and that is tiring to do again.
if that is the case, why play it in the first place? that is not how games should work silly ^^

Griffin.5379:

As one of the assuming hundreds of thousands of players who have something more important to do than play GW2 on a weekday and thus was not effected by that whole thing at all,
I must ask, would I get a compensation too?

How can ArenaNet even know who was affected and who wasn’t.

From all the players, I think it is a safe bet to assume than far less than half of them were affected by this at all, or just slightly.

Compensating ALL of them just because a view hundred players might have did something “big” like farm hundreds of resources or something, seems like it would cost more time and money than just forgetting that issue.

If it were actually a majority of the players being affected by that, I am sure there would be a compensation, but as it is there wont be one and there should not be one.

I think the only people who have even remotely the right to call for an compensation are those who earn money by streaming GW2 or something similar.
But for everybody else, no tear is shed, work, go outside, play something else, your world should not only consist of a Game.

PS:
It’s all data, you lost nothing, but time, and that is your fault.

It gets even more complicated when you factor in people like me who could have played during the time the game was offline…but might not have.

I actually did try to log in during the time the game was offline, but at the time my only intention was to harvest the daily nodes. So I lost one day’s worth of random materials.

I might have gone on to do the dailies, or run Silverwastes, or complete the final chapter of HoT, or I might have stood afk in a town talking to my guild, or logged off straight after and played something else.

Even I don’t know what I “lost” by being unable to play in that time so even I don’t know what would be fair compensation. Anet can’t possibly know. Maybe the compensation is the time I spent playing another game instead?

As one of the assuming hundreds of thousands of players who have something more important to do than play GW2 on a weekday and thus was not effected by that whole thing at all,
I must ask, would I get a compensation too?

How can ArenaNet even know who was affected and who wasn’t.

From all the players, I think it is a safe bet to assume than far less than half of them were affected by this at all, or just slightly.

Compensating ALL of them just because a view hundred players might have did something “big” like farm hundreds of resources or something, seems like it would cost more time and money than just forgetting that issue.

If it were actually a majority of the players being affected by that, I am sure there would be a compensation, but as it is there wont be one and there should not be one.

I think the only people who have even remotely the right to call for an compensation are those who earn money by streaming GW2 or something similar.
But for everybody else, no tear is shed, work, go outside, play something else, your world should not only consist of a Game.

PS:
It’s all data, you lost nothing, but time, and that is your fault.

The dust has barely settled, I think it’s a bit premature to go huffing and puffing about compensation. Let Anet sort out the important things… I don’t know, like making sure the servers are stable and there are no other side effects of the roll back.

It is a shame that everyone lost half a day in gameplay, but whatever criticism you have of Anet, their transparency is stellar (look at thier twitter feed) and if you were to crucify everyone who makes a mistake, well, we’d have a lot of crucifed people in the world.

Finally, try keep a sense of perspective. It’s just a game and whether or not you stay in GW2, you’ll get over it. If you ever want to know what a real mistake is, I suggest talking to a pilot, police officer, construction engineer or doctor.

I think they did a really good job under the circumstances.

This game has exceptionally good up-time. As other people have said most MMOs are taken offline for several hours every single time there’s a patch, and if they need to do an emergency fix after that they take it offline again.

Their players, including those who pay a subscription for access to the game, don’t get any compensation for that, it’s considered a normal part of playing an online game.

We experienced that once in 4 years. I think we could consider every other patch day when the game has remained online and we just had to re-log to pick up the new version our compensation.

One rollback in 4 years of the game. Second long maintenance downtime in 4 years of the game. People cry havoc. That pretty much sums up how wonderful (relatively speaking) the situation has been so far in that regard.

Some people just got spoiled by Anet.

Seriously, other games have long scheduled and unscheduled maintenance downtimes, and rollbacks happen on more frequent basis, sometimes covering far longer than just a few hours. With no compensation whatsoever.
And anet is even trying to be nice here (see the comment about precursors).

The response was fine. They kept people up to date. In all the years playing Ive seen maybe 2 (including this one)? long down times due to this sort of thing. I lost 5 hours of play time 4 levels and an entire map clear. People lost precursor weapons and didnt ask for compensation. Just said “man that sucks” and moved on.

You lost 2.5 hours. While your time may be valuable they owe you nothing. You pay good money to play a stable game that has a mess up once in a great while. The amount of play time and fun you’ve had playing more then makes up for the money you’ve spent I would assume.

Time to move on. Its a loss. If they were going to do something I suppose they could give everyone a free celebration booster 24 hours 100% XP an 100% Magic Find I suppose but they don’t even need to do that honestly.

The rollback was a lot more then 2 hours. lol.

Nostalgic Enigma.6034:

Anyway, I assume I’m going to get a lot of flak for even recommending compensation (probably being called “entitled”), but the fact of the matter is it’s my money and I’d rather spend it with a business that has a better response. The situation really is a shame.

I disagree with you. I think the situation is not a shame and I think that the several responses of Mike O’Brian over the last hours are an example of good communication.

The world does not end when you could not play the gamy for 8 hours or when you loose the progress of 2.5 hours gameplay. And for players in “extreme situations” (like a dropped pre-cursor in that time, that is now gone) A-Net offered help to restore/fix that.

Thats why I do not demand anything as “compensation”.

However, if A-Net would send me an in-game email like “We are sorry about the inconvenience and as a little present to make you happy here is a BLC-Ticket (or something else)” … I would happily accept it.

We had 4 years of mainly uptime with 2 intermissions,
Most games go offline for a couple of hourse weekly, biweekly or monthly.

I guess you have gotten spoiled, by having this amount of luxury and padding here at A-Net

I agree this doesn’t cover bugs and the occasional disabled event, but still bugs and temp diables happen at any other company.

Since they had to roll back they may have no way to tell now who logged in during that time and who didn’t. If they don’t know, how are they supposed to compensate those who did log in? There are about 7 million accounts. They can’t give stuff to them all in order to compensate the ones that did log on.

The entire time I’ve played GW and GW2 there has never been an issue like this. They have no experience in situations like this.

I’d say they handled it pretty kitten well with that in mind. Good job Anet!

There may be compensation yet. Those decisions don’t happen in a day. One would think that ANet was pretty busy today, and all hands on deck. What compensation may or may not come will be decided in the days to come.

Anet isn’t going to start making snap decisions at this point in its life.

One mistake in 4 years, yup, time to complain on the forums for more gold.

Are there still people playing? Yes
Is ANet doing major updates or just keeping it going? They are just keeping it going, no major updates in years

I see that Anet is going to add this awesome skin from GW1 to the game. Thank you, Anet! However I also noticed they are… backwards… Please don’t make me hold them backwards. It looks silly.

Actually, the right way to hold them is one in front, and one in backwards, because you use one to either clamp the enemies weapons, and then use the other for a strike from below, or from above depending on which one is free. You have to think fast on which you think will be the most effective, and then use the other pick to block or grapple the enemy or their weapon.
A strike from below would enter the gut, and be a slow and very painful death, a strike from above would be between the neck and shoulder hitting an artery, or going straight for the head if its not protected.
Either way, having them face both forward, or alternately, but not both backward

please make it same GW1

https://wiki.guildwars.com/wiki/Dragon_Kamas

I’m curious why you also brought back the old matchup in WvW after resetting it to the new matchup. I’m on Deso/RoS, we had Piken and Gandara after the patch now we have to deal with Jade Sea and Gandara again..

Sigiran.4195:

Finally, I’m in the game. But I’m not going to say “thank you” ArenaNet because it was their mistake. And I think if this was not a game, but, for example, banking software, they would have been fired without a chance to find a job of programmer again.

Really? Is that how it works in your industry? If you make a mistake that causes your product or service to be inaccessible for 8 hours you lose your job and can never work in the same field ever again?

The only time I’ve heard of that happening was for something really drastic, like stealing money from the company or doing something else which is illegal. (And even then it depends on the situation – for example I know of someone who accidentally disturbed a protected species whilst employed to protect them, it could have lead to that years young being abandoned by their parents – they got a written warning but kept their job.)

My boss has a saying for these situations: “No one’s going to die and nothing will catch on fire.”

It’s not ideal, but it’s hardly the end of the world.

Alexgoll.6378:

Gaile Gray.6029:

Pro Tip: If you’ve been sitting at the log-in screen, you may continue to get the “Can’t log in” message even though the game is accessible. Close the game completely and start over. Success!
See you in the game!

After rollback game dont work at all

Keep trying mate (make sure that after the message when the game auto restarts, to again close game and again restart). This way of working took me 5 attempts, then got into the game. AFter the I relogged to a few characters without problem.

Anet, you made some mistakes lately, but the way you handled this problem is not one of them. You acted fast (only 2-3 hour ‘game progress lost’ – more would have been a disaster to solve, for customer support etc). You took the right decision. Yes rollbacks are not easy, nor do they make players happy (me either). But still respect for doing it, as it was absolutely the lesser of two evils. And Kudo’s to the team following bugs, on forums, noticing them very fast, then probably have a meeting, to then quickly decide this decision, and then also execute it (some ppl probably worked extra hours). And Mike O’brien communicated well and open (something we don’t always see). I wanna see more decisions like this Anet in future! It’s these decisions that make the game better on long term (obviously not short term, but I think people can live with that).

I never had experienced any downtime in my 1 year and 2 months here.
When I couldn’t log in (and checked the website, not the forums for announcements, so Bookah!) I thought it was on my side until I noticed it still realized if I did type in a wrong password, so the server could actually be reached, but of course denied access.

With all the other MMOs, especially from Nexon, where they had 2 “emergency” patches every week, FF14 with huge downtimes and error 90000, this has been the first time with GW2, and straight out honesty with the problem. Not the “we encountered a problem” generic message, but actual information. Also, the timeframe was pretty narrow, expected to rollback way more.

Weird, that despite there was a problem with the service, this makes me stick even more to this company now. Well done!

What would you have them do? The database was broken; it could not be fixed. Rollback was the only solution to bringing back them game within 24 hours. The alternative would have been to individually repair each account.

No one lost more than 2 hours worth of progress and everyone lost exactly the same slice of time.

Seems to me that they made the least bad choice they could out of all the possible horrid options.

kitten happens, but you handle it amazingly well guys. Doing a system rollback is never easy but you done it so in less than 3 hours. And attendding all the possible scenarios it’s actually good planning.

That should be in some kind of record. And the dudes in charge of the rollback, those are hardcore workers i might say.

Great job is the only thing i can say.

The problem was there because we are humans after all. But you fix it quickly and ina efficient way. Anet how you handled this crisis is a good example of a good job, please keep it up.

Jana.6831:

Jayne.9251:

So …. If somethings defended its avoided for an easier flip.
Eh you can see where I’m going on this.
It’s not wvw.

Jeknar.6184:

Honestly, it sound a lot like WvW…

DeceiverX.8361:

Going to have to sincerely disagree. That pretty much captures the NA experience for the past three years.

Jayne and I are on EU – and my experience is as well that we’re trying to get to the fights and not to avoid them. There are exceptions, sure.
And there you have a “PvE vs WvW” problem again: We’re brushed with the NA solutions although we don’t have the same problems.

Ah, I did not know Jayne was EU. In that case, my statement that EOTM has changed may not be relevant. On NA at least, it is much less K-train focused than what it used to be. Maybe on EU it’s still the same as it’s always been, then.

Jayne.9251:

So …. If somethings defended its avoided for an easier flip.

Eh you can see where I’m going on this.

It’s not wvw.

Going to have to sincerely disagree. That pretty much captures the NA experience for the past three years.

I hope EoTM keeps doing well. Maybe, just maybe, people will finally realize realm-based gameplay is the best-designed.

Attempting to create stable competitive environments by enabling change via transfers is conceptually not a good idea on multiple levels. Unfortunately, we’re too far deep to just remove transferring, and just removing transferring ultimately still leads to stale matchups with the tiered server system we have as it is.

Linked servers was the right idea. Just done horribly, because glicko W/L does not work for this kind of environment.

Thanks for the feedback, OP, but this is pretty much what people have been voicing their concerns of since launch. It’s even gotten better than it was, particularly in respects to loot/profitability, but quite frankly, more people care about the combat and fights at this point, and ANet is failing absolutely miserably at maintaining fun and balanced gameplay for the format. It’s been heavily-neglected for pretty much four years. Balance decisions are made arbitrarily with next to no basis or context it seems. The PvE team runs rampant with ridiculous items and things which break WvW more and more with every patch.

People aren’t worried about decline because of a lack of loot at this point. The game is so broken from ANet’s poor decisions they’re worried the format itself will eventually buckle from close to four years of repeated failure of ANet maintaining it at the benefit of other game modes.

As soon as an RvR game is released with good combat, WvW is dead in the water. That’s not something I say happily from the time I’ve put into this game and format, but that’s the common WvW-player perception of the game as it is.

Jayne.9251:

So …. If somethings defended its avoided for an easier flip.

Eh you can see where I’m going on this.

It’s not wvw.

If the offending force is too large to deal with then yes. I was avoiding blue because they were triple our size. We wiped them once because I was smart about when I decided to engage them but otherwise, we couldn’t handle them open field. Our zerg was 20 and theirs was 60.

And I had specifically said that I agree it’s not the same as real WvW. The point I was trying to make is that EOTM is no longer a constant k-train. There are lots of fights there now and lots of intelligent strategy involved when one or more offending forces are looking for fights.

Wasn’t trying to change your mind. Just wanted to let you know that the community there has changed a lot. I enjoy it a lot more now that players actually want to do things other than farm XP.

Jayne.9251:

OP thanks for the perspective.

Next time might I suggest trying wvw instead of EoTM. Two very very different styles of play.

What makes wvw great is a sense of teamwork. EoTM hardly anyone plays strategy, it’s basically just a different pve champ train map.

In wvw you see the same faces every day and get to know them. You learn their strengths and who to trust. If X is hitting Y, you know that Joe Guardian is epically good at killing off their siege. Jane Elementalist can read a map and predict where the enemy is going. Fred thief does one better and actually trails the enemy, calling out their movement so our team can intercept them. You don’t get that in EoTM.

I just want to point out that many people who consider EOTM a champ train probably haven’t done it in a while/don’t do it very often.

While I absolutely agree that WvW and EOTM are two entirely different things, EOTM has changed a lot since the days of K-training everything. There are lots of fights in EOTM and lots of fight-focused commanders as well. Since the EOTM rewards were reduced, people stopped focusing so hard on that loot and instead started to treat it a bit more like real WvW.

It’s a bit like WvW on fast forward to be honest. There are more frequent captures and more frequent fights. Just the PUGs are a lot worse and commanders are hit and miss. Sometimes the commander has no clue what they’re doing, sometimes they’re semi-experienced, sometimes they’re so good they dominate the entire map.

The stigma of EOTM being a PvE map is no longer relevant. You should give it a few tries some time. You might get a few bad tags but when you get a good one you’ll see what I’m talking about.

I used to be a hardcore WvWer but then the GvG scene imploded (because of Anet) all my friends in fight guilds scattered on different servers. We played for the community and the challenge, not the rewards. WvW is an endgame, you go there really when you realize that PvE is too easy for your skill level (and I’m not talking about artificial difficulty like raid timers, but about your ability to dodge and make good combo chains in team fights).

It’s going to be hard to have fun in WvW unless 1- Anet merge the servers together so that I can play with my friends again, 2- the PPT system is changed into a scoring system that is much more dynamic and 3- They nerf condi and bring back the old stability.

If they do that then a new era of WvW will start and I have no doubt that even the GvG scene will come back.