Probably not good idea if you think still ban. Like I say try log in to game. This should give you answer.
Any other question about you account can contact support. Link top of page.
If can not log in here on forum or in game you still ban. Try log in to game see what it say.
Will be funny if the glide in core game area is only in some instance part of living story 3 and not open world.
Michael Henninger said he look it. Not sure when he respond again but Anet is looking at it.
Yes it is true that he said that, and that we don’t know what is happening in the background. But people care about results.
Well you post I respond to before sound like Anet just say sorry for you luck. We do not know what happen with this but Anet is looking at this. We maybe never know result.
So from what I can learn from this thread so far is, basically if something causes you a chargeback, outside your control, you’re screwed anyways, and enjoy your permaban? So does it not matter what evidence you provide, or what compensations you wish to offer? Well then policy is like a brick wall, hard and stupid. At least Nexon lets you buy prepaid cards and pay off your debt, so you can play again. Come on ArenaNet, I consider you better than Nexon…
Michael Henninger said he look it. Not sure when he respond again but Anet is looking at it.
(edited by Qugi.2653)
Go to my account link. Link is top of page under you display name. Next link on that page say game content. On that page is place to add code.
This community creations sub forum where people post art and creations.
Free to play account have many restriction you can see here.
https://help.guildwars2.com/entries/95982157
Also you get the play time for how ever long you own game, all achievement and other reward earn that new free to play person do not have.
(edited by Qugi.2653)
Sticky Thread About How to Give Good Feedback
Should read that before next post address to Anet. 
(edited by Qugi.2653)
https://forum-en.gw2archive.eu/forum/game/hot/Gliding-in-Central-Tyria-confirmed/first#post5905880
OK I like teasing content and stuff as much as anyone, but it would be too cruel to just … show that off on the dev client all “Haha look what we can do in the office and you will never have it muahaha!”
I would never, ever do that, I swear.
^ See Gaile Gray response to you in thread you post in general discussion.
Need to continue talk with support by support ticket. No person here can help you.
Maybe should fix current expansion before work on new one. Just idea. 
Good way to advertise HoT for core/free player that do not have it. See other player glide around core map probably make them want HoT more that way.
https://help.guildwars2.com/home
Then click submit request link top right of that page.
Have to make support ticket to change email. Link top of page.
Player caught bot or cheat if only suspend should also get account reset to no thing. Lose all gold, character, achievement, stuff. This way is between suspend and ban. If want to play again after suspend can do but have to start over. Do not do much good if cheater have 1,000 gold of thing in bank before they cheat and get to keep. Never know if they make that while cheat before caught. Make cheater start like new account if want to play again.
Cheater probably not person that buy gem with money. So no reason to welcome back after suspend unless just want number of people play GW2 for report. If you want this cheater back for number of player play GW2 then make start over with nothing on account.
(edited by Qugi.2653)
Jeez… I never said to simply forgive them. They are wrong a 100%. All I said was they are already punished enough with temporarily loosing their accounts and being shamed here and on reddit. No need for a crowd of forks and burning torches running after them, or is this the proper way to address cheaters?
Did you watch this? File that was save from their youtube video after they make private when Gaile prove cheat. They blame every thing on Anet and also on player where they say player report everyone for bot. So they blame Anet and GW2 player for ban. All the time he knew he cheat and use hack.
Here is quote from video, “Anet did like they always do, ban innocent players to.” Then later from brother, “What the serious kitten, way to go Anet.”
With this I think brother probably one lie to sister about this and she participate in video. Feel bad for her and hope she and brother can make this up. Family more important than some game.
(edited by Qugi.2653)
@ArenaNet
So the thread is back. May I ask why?
Gaile post in thread as to cheat. So probably main reason. Also probably as warn to player think about cheat, maybe plan cheat, then cheat, then lie about not cheat when caught. Short story, bad to make video blame Anet for ban and say not cheat. Then hide video when Anet prove cheat. Anet prove cheat. Then say how cheat and sorry only after caught.
This thread is good to show player that might consider cheat. Yes time to not flame cheater any more. But keep thread alive as warning to people like the person that cheat might want to try cheat program.
Just show how cheat can affect other and cause big problem. Thread is good to show this. In other word, this thread is advertise how cheat can cause big problem. Advertise how cheat will ruin every thing for player and how person cheat can make problem for other.
(edited by Qugi.2653)
I don’t know who that “suck as love” person is or what he did, but I can tell you weird things can happen in this game.
-snip-
So yea. Weird things can happen here especially when lag is involved lol.
Person admit they cheat and lie about it.
https://www.reddit.com/r/Guildwars2/comments/3zrbe4/a_response_from_suck_at_love/
So was not some mistake about lag. Person admit they search for cheat program, find cheat program, ask how to get program, person give to them, they use and find coordinate to make work. This not some simple mistake where person just click some thing to see if it work. Person make plan to do this, found way, and did it. In many court this is call premeditated.
Full Definition of premeditated
: characterized by fully conscious willful intent and a measure of forethought and planning
Cheater admit this they look for, find, and ask how to use cheat. Then got answer from some person give them cheat program. This is not some thing that can take seconds to make decision. This was a plan and execute by cheater over some time. Sorry for his luck but he is caught and admit cheater. Only sorry after prove cheat.
Sad thing is his sister if innocent caught with this lie and cheat. I do not feel sorrow for him after every thing he do and post. But do feel bad if sister is innocent. Hope it do not ruin relationship between them but can understand if she not trust him.
(edited by Qugi.2653)
I see thread is back. It was delete for some time I think. I thought that strange because was thread Gaile post in. Guess thread is back as warn to people that want to cheat, think about cheat, find way to cheat, and then cheat. Then warn do not cry, “I did not cheat, Anet fault.” When fact is did cheat.
I do not feel happy about this. But do not feel bad for cheater and how they do this and try to blame Anet. I hope if sister is innocent she get account back and also hope this mess do not ruin relationship with brother who cheat and lie about it. Family more important than some game. Hope she can forgive him for lies and cheat that cause problem for her.
(edited by Qugi.2653)
Here is what Gaile Gray say about topic.
https://forum-en.gw2archive.eu/forum/game/hot/72-hours-to-get-my-gems/page/2#post5436600
Of course it makes sense. Imagine you’re a fraudster. You “buy” the Ultimate Edition using a stolen CC. You get the gems, buy items, sell them to innocent players to “wash” the gold, use the gold to acquire other items at which time the stolen CC is identified and the account is banned. You don’t care, because you’ve lost nothing and in fact have profited from the illicent activities. We can’t simply “take back” the gems because they’ve been used to acquire items that then go to innocent players. And those people are unwittingly impacted by scurulous behavior on the part of the fraudsters.
https://forum-en.gw2archive.eu/forum/game/hot/72-hours-to-get-my-gems/page/2#post5436859
We consider you a valued customer, but your payment information (CC, bank, whatever) is something we don’t ping until and unless you wanted to make a purchase. At that time, it’s a “fresh start” for buying and for that reason, I don’t think we’re in a position to conclude, “Aw, that card was fine last month and three months ago — no problem!” That’s why even a long-time customer with splendid credit, using the same card, would have a delay. Heck, I work for ArenaNet, and I bet I’d have a delay, too.
I sure understand that the fact we have a take this measure “just in case” is a bit frustrating. If there was a way to eliminate the delta between purchase and delivery, I’m sure we would. But I saw a chart the other day about payment fraud and my hair about stood on end. The fraudsters were having a major impact, and measures had to be taken to protect everyone involved, from our billing provider to innocent players to, well yeah, us, too!
Sincere thanks for working with us, and for understanding the necessity of this step.
tl;dr You can blame all cheater that make fraud to steal gem for this, not Anet. They have to protect product from scammer.
(edited by Qugi.2653)
I do not agree with title HoT fail. We do not know this. Only Anet will know this. But video even if was describe as rant I feel was very well thought review with both good and bad part of HoT. I agree with many thing person in video say. I do not remember if he comment about how many mob are all over HoT. This is one thing I hate about HoT. So many mob every where go always attack hard to enjoy explore map. It seem almost never get a break to stop and enjoy where are in map because always fight mob every where.
We just want a full investigation about her ban.
I see you already post in ticket for review thread. So now just have wait for response in that thread.
I’d love a dueling option, but a massive no thank you to gear checks. (PvP and WvW are not viable options due to build restrictions and server issues)
Dueling would have to be handled carefully as not to offend people, like something similar to GTA online, where you have the option to flag yourself as “combat ready” so players who weren’t interested could carry on with normal activities and not be effected by it.
and if you are not flagged as ready cause you maybe dont care about that feature you are the “coward”, the “noob” or “scared”….had it all, just throwing that in, whatever, carry on with the topic…
trolls are going to find a way to troll, its what they do. that doesn’t mean every1 who would enjoy a feature will also troll.
i’d think w/ the friendly, best mmo community out there would be supportive of more ways to play and enjoy the game, not restrict it
Duel in your guild hall or the Custom arena.
There’s 0 reason to turn a PvE environment hostile, volatile and full of petulant attacks.
This. There exist now 3 place where people can PvP/duel. PvP, WvW and now guild hall arena. I think the guild hall arena was Anet compromise for those that want duel in PvE gear while also respect wish of those that want no thing to do with PvE duel. But for some player that is never enough and want to turn entire game into PvP/duel area. People that like PvP/duel now have 3 place to do this. Leave rest of PvE alone thank you.
Last I have to say on this old argue. Like I say I think Anet make guild hall arena as comprise for people want to duel in PvE gear after they see many people post they do not want open world duel.
(edited by Qugi.2653)
Everyone was wrong about it being the WD JP…. He probably assumed the same thing as everyone else, now I am not saying he is being honest now, but if it was a single incidence that he tried out ONCE to get 29 WP or POIs or whatever, I don’t really think all the hating is justified, none of us is perfect….
Fact is he had to think about this some time and make effort to cheat. The cheat software with coordinate did not just show up in his computer and he press run just to see what happen. He admit he search for cheat software. He admit he ask about use the cheat software in some forum. He admit someone give him software. He admit he install software. He admit he then find coordinate to make cheat software work. He admit doing the cheat.
This is not some thing he did not have time to think about what he do. It take time and effort for him to do these things even before he run the software and cheat. He have plenty of time to think about what he do before he do it. He knew what he do, thought about it before do it, and put time and effort in to be able to do the cheat.
Then when caught he say he did not think about all these thing he do and thought ban was for bot in winter jump puzzle. I do not feel sorry for this person. He is prove liar and cheat. He deserve ban.
If sister is innocent for real I do feel bad for her. If innocent because of brother lie and cheat she lose her game and reputation to. Maybe even damage relationship between her and brother.
(edited by Qugi.2653)
Maybe will be hard for sister to prove innocent if she really is. She mention in video account that cheat (just admit this today) sent to her gold for Christmas. If account cheat send gold to other account with same IP it will look very suspicious. Or if she use same computer to play of account that had this cheat software install will also look very suspicious. If sister is innocent I think Anet will figure this out. But in video they make they say will never play GW2 again anyway then guess it do not matter. 
….First off, sorry about my little rant earlier. Now….I’m thinking if Suck at Love really did cheat, I find it really strange that they changed the video to private after Gaile’s post AND them saying they are huge fans of the gw FRANCHISE, only to say at the end of the video “we will never return even if we get our account back” I find it all mighty strange if you ask me. I am confused.
Look like when they see Gaile prove cheat they make video private. Do not seem strange to me because look like they get caught then make video private to hide rant and not be to embarrass.
Well I do not think Anet do just IP ban like this. I think they use some other information to see if other account from same IP should be ban. I see some times person banned post from alternate account on forum to argue about ban. Ban account can not post on forum so if IP ban alternate account would be ban too and can not post in forum.
However, if only one of them were hacking/botting, isn’t it unfair to ban the other one as well? Imagine a house of room mates that all play the game. If one bots, all of them get banned? Hardly sounds fair.
Person in video is one say one ban was IP ban if I remember correct because I only watch it once before video private. Of course they also say they did not cheat and Gaile prove they did. So I wonder how honest person in video was. 
Can duel in guild hall. If want to duel with PvP rule then have PvP custom arena. Enjoy.
Looks like she made her Rage Quit video private, too.
Yeah was public just a minute ago because I just watch it. Sad some person like that would risk account for some in game reward. I guess never know who is doing cheats.
One last time. You brother have to make support ticket. Support will work with brother to see if he can prove own account with information he have. If can they can reset password and account email. /sigh
Again he has to talk about support about this. He need to make a ticket and let support try to help with information he have about his account. Best way to get answer. is do what I suggest.
He still have to work with support. If he can prove own account Anet can help reset password and email address. But like I say he have to make support ticket and talk to them about this.
You brother has to contact support. Not you. Anet will only talk account with account owner. You say he has serial code so that should help but he has to be one to work with support.
Use to be suggestion forum but Anet close it. They say it was too hard for dev to find suggestion in topic they have interest in. That forum also move really fast too.
Well, I tried that. And it’s currently on page 4 with only a couple of constructive replies :I
That is thing about suggestion I guess. Do not guarantee that it is topic other player have interest in.
Next thing Anet talk about more balance patch and WvW change.
Players can always create their own on an subject that they like and encourage constructive posts. A dev doesn’t need to lead it.
But not suppose to use CDI in thread title if player made post. Anet say in past it cause confusion with real CDI start by devs and might confuse player think it is topic dev looking into for idea. So in other word just make suggestion post but do not call it CDI.
Also support can help fix you display name. Look like you display name has a bug that some player get.
Not to mention that human females have had a number of idle animations removed, presumably for being a bit too provocative (back stretch, etc)
Gaile say it was remove because problem with cinematic. Not about what you say.
They also say will be fix some time but guess they have not done this yet.
Then if pay gem to transfer you will not lose any thing. Will keep character, every thing in character bags, thing in bank, achievement and all thing in wallet. When pay gem to transfer will not lose anything. If want to change free you will lose character because have to delete character but will keep achievement, thing in bank and wallet.
(edited by Qugi.2653)
Is the bank slot sale over? Can anyone confirm? I just landed at the airport and not him just yet.
Still sale for 600 gem now for bank slot. So sale end. I just look.
(edited by Qugi.2653)
If you talk about sever transfer from EU to NA you do not lose anything if you pay gem to transfer. If delete all character to transfer free put all thing want to keep in bank first. Will keep every thing in bank, achievement, and wallet and wardrobe thing. So will not lose account thing, item in bank, wallet item and wardrobe thing either way change region.
(edited by Qugi.2653)
Do not think Anet will make winterday event longer because one person wait for new graphic card. Sorry for you luck. 
(edited by Qugi.2653)
Guild hall claim mission in HoT map. So have to have HoT to do it.
Can transfer free by delete all character. Put every thing want to keep in bank first.
https://wiki.guildwars2.com/wiki/World
The transfer fee is waived for accounts without any active characters. This allows players just starting out to change to another world that is not full. You also can transfer without cost if you delete all your existing characters. The next time you log on without any characters, you will be prompted to choose a new home world.
