It’s been a while since I completed a step in co-op, but I believe it does display: “You have earned the right to complete <Current Story Step>. If you accept, you will be rewarded and shall progress to <Next Story Step>.” The warning dialogue has no concept of your order, all it knows is what your next step will be if you accept progress.
576479 – Resolved.
592117 – Resolved.
594234 – Resolved.
597272 – Resolved.
599753 – Resolved.
600234 – Resolved.
600710 – Resolved.
601116 – Resolved.
602424 – Resolved.
606761 – Resolved.
608361 – Resolved.
554090 – Resolved.
597151 – Resolved.
603124 – Resolved.
603883 – Resolved.
609799 – Resolved.
611494 – Resolved.
612731 – Resolved.
40713 – Resolved.
595319 – Resolved. (Also 595432)
572074 – Resolved. The gems were added to your balance, as explained in the ticket.
591458 – Resolved. Four tickets. Please do not submit duplicate tickets.
601110 – Resolved. Four tickets. Please do not submit duplicate tickets.
580408 – Resolved. Two tickets. Please do not submit duplicate tickets.
595963 – Answered today.
581258 – Answered today.
583051 – Answered today.
583884 – Answered today.
584061 – Answered today.
584189 – Answered today.
600091 – Answered today.
608549 – Answered today.
612296 – Answered today.
606009 – Answered today.
589228 – Answered today.
597954 – Answered today.
605312 – Answered yesterday.
583362 – Answered Tuesday.
603299 – Answered Tuesday.
602837 – Answered Tuesday.
561120 – Should be resolved today.
606549 – Have you submitted eight tickets about this? If not, then it seems clear your e-mail account is insecure. Please write support from a new, secure e-mail account and include the ticket numbers of those you submitted in the subject line.
609026 – In queue for review or processing.
578360 – In queue for review or processing. Thanks for yesterday’s update.
587162 – In queue for review.
594539 – In queue for review.
595827 – In queue for review.
576496 – Please report; an agent also has reported this bug but it would help if you did as well.
Kirimitsu.2049 – Please see this thread.
Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
I will be adding more tomorrow, but for now, here are some updates based on individual reviews:
570813 – Resolved.
580549 – Resolved.
584826 – Resolved.
593822 – Resolved.
595432 – Resolved.
595709 – Resolved.
596166 – Resolved.
580468 – Resolved.
590224 – Resolved.
591190 – Resolved.
591434 – Resolved.
572631 – Answered Friday.
573995 – Please report; an agent also has reported this bug but it would help if you did as well.
580468 – Please create a new ticket using a different e-mail address so we can assist you.
582133 – Still being processed. Please see this thread.
587421 – Still in processing or review. (There appear to be a couple of issues; you should hear soon.)
595847 – Under review.
589334 – Under review.
602805 – You deleted your chars for a free world transfer and we are not able to reverse that process.
584061 – You’ve asked about changing game worlds. See this article: http://wiki.guildwars2.com/wiki/World#Transferring
Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
576479 – Resolved.
592117 – Resolved.
594234 – Resolved.
597272 – Resolved.
599753 – Resolved.
600234 – Resolved.
600710 – Resolved.
601116 – Resolved.
602424 – Resolved.
606761 – Resolved.
608361 – Resolved.
554090 – Resolved.
597151 – Resolved.
603124 – Resolved.
603883 – Resolved.
609799 – Resolved.
611494 – Resolved.
612731 – Resolved.
40713 – Resolved.
595319 – Resolved. (Also 595432)
572074 – Resolved. The gems were added to your balance, as explained in the ticket.
591458 – Resolved. Four tickets. Please do not submit duplicate tickets.
601110 – Resolved. Four tickets. Please do not submit duplicate tickets.
580408 – Resolved. Two tickets. Please do not submit duplicate tickets.
595963 – Answered today.
581258 – Answered today.
583051 – Answered today.
583884 – Answered today.
584061 – Answered today.
584189 – Answered today.
600091 – Answered today.
608549 – Answered today.
612296 – Answered today.
606009 – Answered today.
589228 – Answered today.
597954 – Answered today.
605312 – Answered yesterday.
583362 – Answered Tuesday.
603299 – Answered Tuesday.
602837 – Answered Tuesday.
561120 – Should be resolved today.
606549 – Have you submitted eight tickets about this? If not, then it seems clear your e-mail account is insecure. Please write support from a new, secure e-mail account and include the ticket numbers of those you submitted in the subject line.
609026 – In queue for review or processing.
578360 – In queue for review or processing. Thanks for yesterday’s update.
587162 – In queue for review.
594539 – In queue for review.
595827 – In queue for review.
576496 – Please report; an agent also has reported this bug but it would help if you did as well.
Kirimitsu.2049 – Please see this thread.
Let’s assume anyone absent from a match for ‘x’ minutes is considered a disconnect and given dishonor regardless of whether they return. What happens to the 9 other people? Are they forced to play out the rest of the match? Should their ratings be adjust still? What about rewards?
I would like to hear your opinion on the original topic which is a small immediate punishment added to the current system. I am proposing only punishing those people that can’t get back in before the match ends. I feel like you are wasting time debating more complex systems that have 0% chance of every getting in game to avoid implementing something more simple like I proposed that might actually improve things a little bit without really hurting anybody because incorrectly you think what you have now is just fine and dandy. Basically why would you be against slapping a half hour queue ban on anybody that doesn’t finish a arena match the FIRST and EVERY time it happens? I am telling you from years of MMORPG playing experience that random internet problem related disconnects is not an excuse the vast majority of people would be more then happy to once in a blue moon have to wait a half hour to play if they were a victim of a badly timed internet problem disconnect if it could decrease the intentional log outs/quitting during matches by even 10%. You can and should try to do better then the current system. I am telling you I play a lot and the people I play with complain about it ALL the time.
In my opinion it is too harsh in the case of false positives. Right now dishonor gives some wiggle room for the people who legitimately disconnect unintentionally. If these people immediately come back into the game and can’t play for 30 minutes, they’ll just quit for the night. That’s not a very good way to treat the players. I feel there are better ways to reduce the number of missing players by having a pre-match ready check, and to reduce the number of quitters by improving matchmaking and incentives to play.
We can only be so strict with our current system as a deterrent before is starts severely affecting the wrong people. Dishonor currently allows 3 leaves every 3 days. To me this feels adequately strict. After putting in preventative measures, I feel the only missing component is a way to determine if people are in a game and intentionally ruining it. Solutions to that problem will always be complicated. Either we have a vote system, or some logic to determine active participation. There is no perfect solution for people being rude.
They’re not permanently gone (probably) , but they will be off the vendor for quite a while. Long enough i wouldn’t even hazard a guess at a bring-back date.
Like any store, we’ll be regularly rotating out sets that are out of season or not popular to keep the vendor from overloading too many tabs.
This sounds like a hack of the e-mail account that resulted in a compromise of the game account. If your friend has submitted a ticket, I suggest that he make a new ticket using a different, secure e-mail address (with a password that is used nowhere else). He should include the 6-digit ticket number from his first ticket in the new ticket.
Thanks for the quick response and thanks for ImaginaryPixel for restoring my account in about an hour. Good job Anet on your customer service. This is why I play your game so much!
So glad that all worked out for you. Welcome back to the game!
I am sorry that you were upset, but want to point out that while you’ve used the character name for nine months, Guild Wars 2 was announced 7 years ago, and lore has been released on a regular basis since that date. Too, the game was released two years ago.
Disallowed names are disallowed names. Using an NPC name has been related to various issues within the game. Believe me, I’ve reviewed some of them. Whether the use of the name would result in evil doing, it would result in confusion, and for that reason, if no other, the name is disallowed.
With respect and sensitivity to how you feel — and I do understand — longevity or liking for a name doesn’t make it OK. When names are censored, we often see the question, “I used [NPC name] [name of an ArenaNet employee] [offensive name] for years, why are you censoring it now?” In all cases we need to do what’s best for the game and the community as a whole.
Your order hasn’t changed, but when you accept the other player’s progress, it will put you on the same storyline as them, even if their storyline is for another order. It’s trying to make sure you can both play together.
Let’s assume anyone absent from a match for ‘x’ minutes is considered a disconnect and given dishonor regardless of whether they return. What happens to the 9 other people? Are they forced to play out the rest of the match? Should their ratings be adjust still? What about rewards?
Initial thought is before starting the countdown timer for a match start force players to manually ready up for the map.
So do your match making, where you try and find 10 players of similar ‘quality’, utilize whatever existing logic there is to expand that quality range over time.
Give players X seconds (60 for example), to ready up prior to joining the map. Give players 2 options when requesting ready up, Ready | Cancel. If not all 10 players have readied up to join the map, boot the ones that haven’t, and search for fillers. Don’t allow players that have already been booted/cancelled to be found for the same match, to prevent potential abuse. To avoid syncing, flag players that cancel / are booted for inactivity, and avoid matching them up together in the same matches.
After 10 players ready up, match up the teams based on whatever ‘quality’ balancing logic y’all have.
Finally send them to the map.
What problems do you forsee with this kind of suggestion?
I assumed the OP was talking about intentional in-game AFK, which is much harder to detect. Not starting matches unless 10 people are actively present is another story. It requires a large overhaul to our PvP infrastructure, but it can be done.
About an hour ago my friend attempted to sign into the GW2 client but was prompted with an authentication, which was weird because the IP came from Massachusetts and not Ohio where he lives.
We thought about it and said “Well the ISP must have changed the IP” so we approved it, thus he was able to get into the game.
However, he is still unable to log in to the website because it prompts for an authorization, so he waits for an authentication e-mail. He gets the e-mail a few minutes later but then it prompts for yet another authorization.
Is this an issue that needs to be resolved through a ticket or is there a solution that can easily remedy this?
First, I’d never approve authentication requests from that distance.
Secondly, I’m concerned that his e-mail account is compromised. Has he changed all the passwords? Used only complex, unique passwords?
If he’s still concerned, it’s possible to change the user name to another e-mail account, but that will require a ticket to Support. If he needs help, have him get in touch, by all means!
Well I’ve had no log in attempts and nothing is ever missing from my characters, so I’m not sure why someone would just change my password for GW2 and nothing else then not take anything. And I’m not getting any of the “Password Reset” Emails from arenanet, only the ones I’ve done myself. I’ve changed my email pw and everything just incase, it’s just odd it’s only GW2 and nothing is missing. And my search for loggers has come up empty so far.
I think you were wise to take precautions. Believe it or not, sometimes we note an account is fully compromised, maybe even accessed for a couple of minutes, but nothing is taken. Later, of course, it’s stripped. But it’s not outside the realm of possibility that your account was compromised, that someone could have accessed at any time to remove items or to use it for botting or advertising RMT.
Again, changing passwords to complex password that are used nowhere else is always a great precaution!
quite same story…inactive for 2 -3month…log in to look see…18 gold gone…sent ticket…3 days all settle roll back….hacker so desparate >.<!
Take heart, guys! As TLTS has said, after a hacking incident (after being inactive for a while) the matter was fully and happily resolved in three days.
(The Texas IP address is most likely from visiting the forums, so that one isn’t of much concern.)
Good luck.
Yes, precisely. Be sure — certain! — your e-mail account is secure, or contact support through a different e-mail address. Click “Support” at the top, then “Submit a request” to start a ticket.
We are making it too easy for hackers to profit from us! If everyone would turn on 2-step verification for our e-mail accounts it would make it so much harder for them to do so. MSN, Hotmail, Outlook, google all have this option. It is not turned on by default, you need to activate it.
Since the vast majority of hacked game accounts come through hacked e-mail accounts, I endorse this message!
Seriously, guys, we do know there are issues and these “edge cases” (meanly rare, not odd ) come up. Once I can get my teeth into the filter I hope to be able to fix a lot of things, but I will need a few things to get into alignment before I can do that, and I have a few projects that, honestly, have a higher priority.
It’s something we want to do and will do and in the meantime, I appreciate the good humor and patience of those like Mr. Llama and zero. Hope to be able to get this fixed and you back on your chosen names in the near future!
Your world association is not determined based on the sheer amount of time you’ve spent fighting for a world, but rather the things you’ve achieved during your time fighting with that world.
I just got back from washing my car (sunshine in Seattle!) and heard that there’s a problem with the dye rollout. We’re looking into where the issue is but above all else – don’t panic. We have a backup of the log. If you followed the instructions in my OT then my job is to get you what I promised. And I don’t like failing.
Sorry, I should have clarified, emails were sent to team captains. If your captain hasn’t contacted you, you should take the initiative and contact him/her.
We have sent out all emails to prize winners who have choices between prizes. Once the last of those are returned, we will process distribution of prizes to everybody.
Please be patient for just a little bit longer. We haven’t forgotten about you, I promise.
On Reddit some guys who followed the chinese stream (where Ree was interviewed) posted that Ree Soesbee would be the new writer for the upcoming Living Story Season.
Can someone confirm this? This would be huge for me personally, I absolutely LOVE her work.
I hate to burst your bubble, but I think some overzealous fans misinterpreted the announcements from China. Ree did not work on the Festival of the Four Winds content. I can’t comment on what she’s been working on lately, or on any unannounced future releases.
It’s great to see so many fans of hers express support, though. I’m sure she’ll be excited to know you’re looking forward to whatever she’s involved with.
Hmm, seems like the question remains unanswered.
The topic was if Ree is involved into next living story season, not release. We know that she isn’t in Bazaar and Queen’s Jubilee seasonal releases already.
Unless you claim Bazaar to be the opening of Season 2 which may be… Cool
So we either can’t exclude Ree kitten writer if Bazaar isn’t S2 or if Bazaar is S2, I could take it as a confirmation
Festival of the Four Winds is a festival release. We have not announced anything past that.
Thanks for the clarification Bobby, at least I hope that she’s still working on content for GW2. I absolutely mean no disrespect to the LS1 writers, like I mentioned above.
I agree with FlamingFoxx that the important thing is the translation from the writing board to the actual live game.
Agreed. One of our biggest challenges from the first season of the Living World was merging story moments with gameplay and presenting the story in a way that matched our vision. We learned a lot from working on season one and will be applying that knowledge.
I will be adding more tomorrow, but for now, here are some updates based on individual reviews:
570813 – Resolved.
580549 – Resolved.
584826 – Resolved.
593822 – Resolved.
595432 – Resolved.
595709 – Resolved.
596166 – Resolved.
580468 – Resolved.
590224 – Resolved.
591190 – Resolved.
591434 – Resolved.
572631 – Answered Friday.
573995 – Please report; an agent also has reported this bug but it would help if you did as well.
580468 – Please create a new ticket using a different e-mail address so we can assist you.
582133 – Still being processed. Please see this thread.
587421 – Still in processing or review. (There appear to be a couple of issues; you should hear soon.)
595847 – Under review.
589334 – Under review.
602805 – You deleted your chars for a free world transfer and we are not able to reverse that process.
584061 – You’ve asked about changing game worlds. See this article: http://wiki.guildwars2.com/wiki/World#Transferring
On Reddit some guys who followed the chinese stream (where Ree was interviewed) posted that Ree Soesbee would be the new writer for the upcoming Living Story Season.
Can someone confirm this? This would be huge for me personally, I absolutely LOVE her work.
I hate to burst your bubble, but I think some overzealous fans misinterpreted the announcements from China. Ree did not work on the Festival of the Four Winds content. I can’t comment on what she’s been working on lately, or on any unannounced future releases.
It’s great to see so many fans of hers express support, though. I’m sure she’ll be excited to know you’re looking forward to whatever she’s involved with.
I will be reporting updates later in the day. In the meantime, I have flagged several posts for removal. Let’s please keep this a very focused thread, and not get into off-topic commentary.
Helping someone figure out how to submit a ticket is very nice. Reminding folks that they should be patient and that ticket volumes currently are quite high is helpful to them and to us. But posting comments about someone else’s personal situation may cross into off-topic or inappropriate commentary.
Please help us keep this thread useful, efficient, and on topic. Thank you.
Once done, please follow the steps below to clear the DNS cache.
1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.
2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.
3. Enter the following command below and press enter: ipconfig /flushdns
This should clear your DNS cache. You may need to perform this command a few times.
If this resolved the issue you will need to contact your ISP in order to have the issue resolved. Using a DNS that is not provided by your ISP may lead to slow connection issues.
Other games are different beasts and won’t always give you the same performance results. I would highly advise updating the rest of your hardware as soon as you can because while you may be able to play without issue (other than the jerky sound) currently, the issue could get far worse the longer you play with this configuration as your GPU is now overpowering the rest of your system and could cause hardware issues for you in the long run.
Generally when upgrading hardware you want to get a nice motherboard first if you can, so you can then upgrade to the shiny graphics cards that you want and thus adding new RAM eventually, new CPU if needed, and then likely after all that upgrading your may need a new power supply in order to handle all the new hardware.
I would like you to try a command line argument we have seen resolve this type of issue.
Please go to your shortcut for Guild Wars 2 and right click it and choose properties.
In the line that says Target, add a space at the end of whats there and then -prefreset
It should look something like this: “C:\Games\Guild Wars 2\Gw2.exe” -prefreset
Click apply and then ok.
Once the above is done, try launching the game and logging into the character you are having issues with. If this resolves the issue, go back into your shortcut again and remove the -prefreset line.
I’m curious if you have the Gw2.exe in your temp folder by accident. The easiest way to resolve this issue is to pull the executable out of the temp drive and place it on your C drive. You can do this by following the steps below:
1. Hold down the Windows button on the keyboard and hit the “R” key.
2. Paste in the following line: C:\users\%username%\AppData\Local\Temp
3. Click “OK.”
4. Find Gw2.exe and right-click on the file and select “Cut.”
5. Go to your C drive and into the Games folder. If there is no Games folder, create one.
6. In the Games folder, create a folder called “Guild Wars 2” and open that folder.
7. In the Guild Wars 2 folder, right-click and select “Paste."
8. Run Gw2.exe from the Guild Wars 2 folder.
The game should launch and immediately start patching. Two additional files should be created: Gw2.dat and Gw2.tmp
We’re finding that most game account compromises are coming through hacked e-mail accounts. The account thieves are gaining a player’s e-mail credentials and then gathering GW2 information from the e-mail account.
AP’s suggestion might be sound: You may want to submit a ticket and change to a completely different e-mail account, for security’s sake.
You’re welcome to contact Support if you’d like help with this. You may be eligible for an account restoration and the team can help you with tips on how to make sure your account is secure. (Mostly, look at your e-mail account, and that is where the vast majority of account compromises start.)
We’re sorry your account was compromised. Please make sure your e-mail account is secure, as that is where most hacks occur first. An agent will help you as soon as possible.
We appreciate the suggestion and will consider it in due time.
I have that post on my “to do” list because I feel it’s overly long and I’d like to rewrite into a Knowledge Base article where it can be more visible and useful for our players.
Ticket volume is high, but if you’re eligible for an account restoration that should set things as close to right as possible. Please hold tight — it’ll probably be another day or two before you hear. Nothing alarming, and we can set things back to normal in most cases.
) come up. Once I can get my teeth into the filter I hope to be able to fix a lot of things, but I will need a few things to get into alignment before I can do that, and I have a few projects that, honestly, have a higher priority.