Guild Wars 2

A thread regarding chat filters already exists. You can use that thread for your feedback regarding chat filters. Please keep the discussion towards the filters themselves, versus gold sellers. Threads discussing gold sellers are not allowed.

https://forum-en.gw2archive.eu/forum/game/gw2/Hide-Online-Status-Rework-Please

Inculpatus cedo.9234:

You should not submit duplicate tickets for the same issue, as it only slows down the process. Close out the duplicates and only update your original.

Yes. Duplicates are bad. I also agree that a full mailbox is a likely culprit for not receiving the unidentified dyes.

Close duplicates with a note that you do not need help on that ticket, but will wait for help in Ticket No. ######.

Update: 28 May 2014

626791 – Resolved.
642661 – Resolved.
627781 – Answered 5/26
601952 – Answered 5/26. We cannot assist you because the item does not qualify, as explained.
634568 – Answered today.
612255 – You other ticket was answered today. As explained on 21 May regarding your report, we do not discuss outcomes of our investigations.
596928 – Following up on this.
628319 and 635144 – Following up on this; all your tickets are visible and thanks for sending the new info.
625113 – In queue for review or processing.
614846 – We believe your e-mail account is compromised. Please submit a new ticket (this one is closed) with this ticket number in the subject line and continue to work with CS on this.
635353 – We are not able to remove account upgrades, and that is why we cannot refund the gems you spent on your mistaken purchase. I’m sorry, but there’s no way to remove them, and giving a refund without their removal would have significant negative repercussions.
638010 – Your friend needs to discuss in the ticket. Ownership is in question.
570269 – CS sent you one item. However, we cannot replace your Essence. If it is missing, the agent was correct to ask you to submit an in-game bug report. There’s nothing further we can do for you.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 28 May 2014

626791 – Resolved.
642661 – Resolved.
627781 – Answered 5/26
601952 – Answered 5/26. We cannot assist you because the item does not qualify, as explained.
634568 – Answered today.
612255 – You other ticket was answered today. As explained on 21 May regarding your report, we do not discuss outcomes of our investigations.
596928 – Following up on this.
628319 and 635144 – Following up on this; all your tickets are visible and thanks for sending the new info.
625113 – In queue for review or processing.
614846 – We believe your e-mail account is compromised. Please submit a new ticket (this one is closed) with this ticket number in the subject line and continue to work with CS on this.
635353 – We are not able to remove account upgrades, and that is why we cannot refund the gems you spent on your mistaken purchase. I’m sorry, but there’s no way to remove them, and giving a refund without their removal would have significant negative repercussions.
638010 – Your friend needs to discuss in the ticket. Ownership is in question.
570269 – CS sent you one item. However, we cannot replace your Essence. If it is missing, the agent was correct to ask you to submit an in-game bug report. There’s nothing further we can do for you.

PowerCat.5738:

Combat Mode does much, much more than 1:1 keypress and is allowed to be used.

ArenaNet does not and has not ever reviewed or approved any third-party applications. Combat Mode, as are all other third-party tools, is very much “use at your own risk”.

And to further clarify my reply from earlier, from the Guild Wars 2 Rules of Conduct (emphasis mine):

20. You may not use any third-party program (such as a “bot”) in order to automate gameplay functions, including playing, chatting, interacting, or gathering gold or items within Guild Wars 2. You may not assist, relay, or store gold or items for other players who are using these processes.

Using AutoHotKey to map multiple key functions to a single keypress, regardless of the intended use or outcome, is a violation of the above rule.

Greetings,

Please note that we do not allow Match-up threads on the Guild Wars 2 forum. You can read about our forum changes here:
https://forum-en.gw2archive.eu/forum/game/gw2/Guild-Wars-2-Forum-Moderation-Updates

https://forum-en.gw2archive.eu/forum/wuv/wuv/Upcoming-Forum-Changes-to-WvW-Match-ups-Sub-forum

The WvW Community has created new spaces online for Match-ups and other off-topic discussions, so it would be best to talk to the other players on your server to find out best where they plan and discuss

As this thread cannot stay on-topic, we’ll close it. If you all wish to have a new thread to discuss the original post, you are welcome to do so.

If you wish to give feedback regarding traits, you can do so in this thread: https://forum-en.gw2archive.eu/forum/game/gw2/Game-Updates-Traits/

Thanks!

An issue developed in May (2014) with FIOS and Verizon. Here’s a bit of information from our Server Team that may be helpful to those impacted by the problem:

We’ve investigated this and it appears to be a real issue with DNS lookup for some Verizon customers. While editing your host file will work in the short term, it is very risky, as any of those addresses you just hardwired into your OS could change at any time. Even worse, if you’re like me, you’ll forget about editing the hosts file and be really confused in the future when patching stops working.

A better workaround would be to set your DNS provider to Google (https://developers.google.com/speed/public-dns/docs/using) as that fixes this problem and will continue working into the future.

You might find additional helpful info in this forum thread from May 21, 2014 or this older thread from May 2, 2014.

Dwaynas Avatar.1562:

Branden Gee.2150:

EverythingEnds.4261:

Branden Gee.2150:

Thanks for reporting this! This looks like a scaling issue where the effect is scaling the character’s size but the skill itself is not scaling. A fix for this will require some design work so I can’t say a whole lot in regards to when it could be fixed.

While a respect this honest answer, I’m really concernd that we didn’t even get a "soon™ ".

I wish I could say soon™. But this is a pretty interesting issue to address.

Easy fix:
Just make that if you enter a pvp match, you automatically get transformed into a human character, so no issues anymore (for the time you are in this match). Like when you use a tonic or so.
And btw I want an option for myself to let everyone be shown in a pvp match as a human so I finally can see the animations of the Freaking asuras and norn mesmers stop destroying my view…

How would this idea handle things like cultural armors? Won’t turning everyone into humans cause a loss of uniqueness in the game? Every player has specific facial adjustments, body types, heights, armor colors, and weapons; what happens to these?

Discussions of gold selling, in-game abuse, hacking, exploiting, and the like are not allowed on the forums. If you feel a player is abusive in-game, please report them using the in-game ticketing system so our Customer Support team can properly investigate the issue and take any appropriate action.

Discussions of gold selling, in-game abuse, hacking, exploiting, and the like are not allowed on the forums. If you feel a player is abusive in-game, please report them using the in-game ticketing system so our Customer Support team can properly investigate the issue and take any appropriate action.

Unless you are pressing one physical key per each individual action, it is not permitted. Anything that presses multiple buttons per single user button-press or key-press is not allowed.

winterchillz.2564:

I would be grateful if we get a response from the ANet team if they’re aware of this issue.

Detailed repro steps like this go a long way towards helping us debug issues like this. We’re currently investigating the issue.

We wanted to clarify for some of the comments. The suggestion is perfectly acceptable, like all others. We do not remove suggestions as they do not violate the Forum Code of Conduct.

That being said, discussions of gold selling are not allowed, nor creating posts to dispute moderation. Those topics will get threads removed and/or closed.

We hope this makes our processes more clear.

Since this thread could not stay constructive and respectful, we are closing it.

skullmount.1758:

BobbyStein.2315:

Mortifer.2946:

It seems like devs respond only to useless topics like this and doesn’t care about giving response to anything important. Never before I’ve seen such aproach to customers. Sad.

I reply to writing and VO threads when I can, including critical feedback posts, since that’s my area. Is there something story related that you’re concerned about, or is this comment more about other feedback (balance, gameplay, etc.) that isn’t being addressed? Remember that we read the forums often and reply when we’re able. A respectfully worded post gets a lot more attention than vague complaints.

Not sure if this is in your realm, but since it has to do with the voice overs, I’ll ask.
Any chance we’ll ever see compilation audio files on the ANet Soundcloud . Kind of like the one of rejected/not used ones (like the Logan one demanding the kids candy). I’d really love seeing one of those for each biconic (scruffy included. can’t remember if he’s ever said anything), with all their open world dialogues (not necessarily the cutscene VOs). Thanks.

You should post this request in the Audio channel, but the short answer is “maybe.”

Mortifer.2946:

I know that it is not in your authority to tell something about the development of the game. I can say that I don’t like the company’s aproach to responding on the forums, not the actual developers who can write only what they are told.

It is true that I don’t want to ask anything connected to the story. So far I love it, and I know you will give us a great Season 2 with Mordremoth and Maguuma maps and so on.

However, there are same basic things, which I expected to be in game a long time ago.
Just a few here: (snip)

Thanks for the kind words about the story. I hope you enjoy what’s to come.

In regards to the forums, we’re empowered to discuss a variety of things with the fans. Just understand that some topics are off limits for obvious reasons.

Thank you for taking the time to put together your general game feedback. You won’t get any traction posting it in here, though. It’s considered off-topic from the original post. My advice is to put those ideas into an existing (or new thread) such that they can be digested in context. Devs are more likely to read and respond to feedback that’s clearly identified in the right channel or thread. It keeps things more organized.

Mortifer.2946:

(sorry for any grammar errors, I’m not a native speaker)

No worries. You’re doing fine!

A Massive Headache.1879:

BobbyStein.2315:

A Massive Headache.1879:

BobbyStein.2315:

Mortifer.2946:

It seems like devs respond only to useless topics like this and doesn’t care about giving response to anything important. Never before I’ve seen such aproach to customers. Sad.

I reply to writing and VO threads when I can, including critical feedback posts, since that’s my area. Is there something story related that you’re concerned about, or is this comment more about other feedback (balance, gameplay, etc.) that isn’t being addressed? Remember that we read the forums often and reply when we’re able. A respectfully worded post gets a lot more attention than vague complaints.

I kind of feel like a dev word about the incredibly scarce chaos of lyssa recipe is extremely desired, with numerous threads being created about it. I know it was mentioned on stream that it’s droprate is fine, but seeing as it sold for 1k and 2.5k, that isn’t precedented and is disheartening.

This is the wrong thread to discuss that. My advice would be either to post in an existing thread on that topic, or if one doesn’t exist you can create a new one.

Exactly, but that’s another thing, there are at least 7 threads about it, some older than this one. but I appreciate your time, thank you

You’re welcome. Thanks for playing our game and caring enough to post your feedback on our forums.

A Massive Headache.1879:

BobbyStein.2315:

Mortifer.2946:

It seems like devs respond only to useless topics like this and doesn’t care about giving response to anything important. Never before I’ve seen such aproach to customers. Sad.

I reply to writing and VO threads when I can, including critical feedback posts, since that’s my area. Is there something story related that you’re concerned about, or is this comment more about other feedback (balance, gameplay, etc.) that isn’t being addressed? Remember that we read the forums often and reply when we’re able. A respectfully worded post gets a lot more attention than vague complaints.

I kind of feel like a dev word about the incredibly scarce chaos of lyssa recipe is extremely desired, with numerous threads being created about it. I know it was mentioned on stream that it’s droprate is fine, but seeing as it sold for 1k and 2.5k, that isn’t precedented and is disheartening.

This is the wrong thread to discuss that. My advice would be either to post in an existing thread on that topic, or if one doesn’t exist you can create a new one.

Mortifer.2946:

It seems like devs respond only to useless topics like this and doesn’t care about giving response to anything important. Never before I’ve seen such aproach to customers. Sad.

I reply to writing and VO threads when I can, including critical feedback posts, since that’s my area. Is there something story related that you’re concerned about, or is this comment more about other feedback (balance, gameplay, etc.) that isn’t being addressed? Remember that we read the forums often and reply when we’re able. A respectfully worded post gets a lot more attention than vague complaints.

Greetings all,

We accept all kinds of feedback, both positive and negative. The feedback should be respectful and constructive, and players responding should also remain respectful and constructive. If you wish to restart the discussion, please keep it constructive.

Thanks for all the kind words. It means a lot to us.

Our Server Programmer expert shared this possible work-around:

We’ve investigated this and it appears to be a real issue with DNS lookup for some Verizon customers. While editing your host file will work in the short term, it is very risky, as any of those addresses you just hardwired into your OS could change at any time. Even worse, if you’re like me, you’ll forget about editing the hosts file and be really confused in the future when patching stops working.

A better workaround would be to set your DNS provider to Google (https://developers.google.com/speed/public-dns/docs/using) as that fixes this problem and will continue working into the future.

Note: If you have tried this work-around and it has not worked for you, please update this thread to let us know.

Hi there,

This was due to a mistake after cleaning up the backend of our YouTube channel. Thanks for your report!

Discussions of gold selling, in-game abuse, hacking, exploiting, and the like are not allowed on the forums. If you feel a player is abusive in-game, please report them using the in-game ticketing system so our Customer Support team can properly investigate the issue and take any appropriate action.

Discussions of gold selling, in-game abuse, hacking, exploiting, and the like are not allowed on the forums. If you feel a player is abusive in-game, please report them using the in-game ticketing system so our Customer Support team can properly investigate the issue and take any appropriate action.

KNOWN PHISHING E-MAIL

Please note: This is not coming from an ArenaNet address, but I wanted to include it because those who have an IT Department might think this is legitimate. Hopefully everyone will delete immediately, if only because of the horrible writing.

Your Mailbox is schedule for maintenance as it has exceeded it’s louted Quota as set by your IT Service Admin. This notice is to let you know that all emails sent from your account will no longer be deliver and you can no longer receive all emails. To reset your email account, you are to use the link below.

[[[link redacted]]]

IT Service

Countess Anise is voiced by Cat Taber.

Hey Freki. You will need to restart your game client in order to download all the German voice over.

Update: 23 May 2014

614326 – Resolved.
620060 – Resolved.
608234 – Resolved.
614303 – Resolved.
610552 – Resolved.
616207 – Answered today.
614023 – Answered today.
604393 – Answered today.
613847 – Answered today.
616877 – Answered yesterday.
608074 – Answered yesterday.
613766 – Answered yesterday.
605748 – Answered yesterday. We are not able to provide you the detailed info that you requested. Please consider posting in the BLTC Forum for assistance.
614846 – Answered Monday. I see no updates from your wife since, and we still believe the e-mail account is compromised. Please have her submit a new ticket with this number in the subject line and continue to work with CS on this.
629187 – Seems this is heading towards resolution.
620968 – In queue for processing.
624931 – Still in review.
619692 – In queue for review or processing. Your update from yesterday will be noted.
622116 – In queue for review or processing.
617746 – In queue for review or processing. This appears to be the third ticket about this matter and I believe you’ve already been answered, but an agent will respond.
584087 – Final Answer was given on May 15th.
607815 – Final Answer was given yesterday.
613325 – Final answer sent in Ticket 404710. If you need to do so, create a follow-up ticket and ask for a review.
609210  – The account was involved in exploiting the game, and yet never appears to have been hacked. Please address any further questions in the ticket.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 23 May 2014

614326 – Resolved.
620060 – Resolved.
608234 – Resolved.
614303 – Resolved.
610552 – Resolved.
616207 – Answered today.
614023 – Answered today.
604393 – Answered today.
613847 – Answered today.
616877 – Answered yesterday.
608074 – Answered yesterday.
613766 – Answered yesterday.
605748 – Answered yesterday. We are not able to provide you the detailed info that you requested. Please consider posting in the BLTC Forum for assistance.
614846 – Answered Monday. I see no updates from your wife since, and we still believe the e-mail account is compromised. Please have her submit a new ticket with this number in the subject line and continue to work with CS on this.
629187 – Seems this is heading towards resolution.
620968 – In queue for processing.
624931 – Still in review.
619692 – In queue for review or processing. Your update from yesterday will be noted.
622116 – In queue for review or processing.
617746 – In queue for review or processing. This appears to be the third ticket about this matter and I believe you’ve already been answered, but an agent will respond.
584087 – Final Answer was given on May 15th.
607815 – Final Answer was given yesterday.
613325 – Final answer sent in Ticket 404710. If you need to do so, create a follow-up ticket and ask for a review.
609210  – The account was involved in exploiting the game, and yet never appears to have been hacked. Please address any further questions in the ticket.

Greetings,
Please note that we do not allow Match-up threads on the Guild Wars 2 forum. You can read about our forum changes here:
https://forum-en.gw2archive.eu/forum/game/gw2/Guild-Wars-2-Forum-Moderation-Updates
https://forum-en.gw2archive.eu/forum/wuv/wuv/Upcoming-Forum-Changes-to-WvW-Match-ups-Sub-forum

The WvW Community has created new spaces online for Match-ups and other off-topic discussions, so it would be best to talk to the other players on your server to find out best where they plan and discuss

You should be fine now.

Are any of you using FIOS?

https://forum-en.gw2archive.eu/forum/support/tech/Download-stalling-FIOS/4045804

draxynnic.3719:

This is going back a way and I don’t know where the exact quote is, but I’m pretty sure it’s been officially confirmed to be the charr, at least on the Tyrian landmass.

This is correct.

Would-be hackers obtain lists of valid e-mail addresses and “ping” them against Guild Wars 2 to see if they can steal an account. They hope that they can get you to react carelessly, to approve access for them by not paying attention to the mail, not reading the remote location they’re coming from, etc.

They also obtain huge lists of “known passwords” through hacks of sites, such as the recent PayPal and eBay incidents.

And finally, a lot — the majority — of hacked game accounts are tied to hacked e-mail accounts. If I got those e-mails, I’d be asking a lot of questions, like “Is my e-mail secure?” or “Does my computer have a key-logger?”

If you want to change your user name, contact Support and we’ll work with you on that. I strongly encourage you to use a new e-mail account that you use nowhere else and that you chose passwords that are used only one time, and are quite complex. Be aware that if you issue a request for a new Account Name we will be required to establish that you’re the owner of the account, go through a verification process. But really, for security’s sake, you wouldn’t want us to react any other way.

Ellieanna.5027:

It’s not bad support when you get hacked twice and had already used your one time account restoration on your first hack. It’s not bad support when it takes time to prove your identity. Would you rather someone claim to be you contact support and they automatically get access or have support take the time needed to prove you are you who say you are?

As to the skins being “bugged”, they aren’t bugged if you didn’t have them at all before the wardrobe was released. If the hacker deleted them and you can’t be restored, then it’s not a bug, it’s how the system works. It sucks you were hacked, but if the hacker had access to your email, that’s beyond Anet’s control.

Thank you. This is a clear and accurate analysis of the situation.

Once an account is “passed along” or shared, there’s little we can do about the matter, and little that we will do, since the process of getting involved in a given, resold, or traded account is against the UA.

If the cousin is nice, he’ll turn the account back over to you and that’ll be the end of it. If he chooses not to do that but is an honorable person, he will buy a new boxed copy or reimburse you for the on-line purchase of a new account for your girlfriend.

Bottom line: we can’t get involved in this, but I hope it works out for you.

tsuyosugiru — you may wish to change your game password, change your e-mail password, and submit a ticket, if you feel your account is not secure.

Inculpatus cedo.9234:

You can pick up a Hall of Monuments Portal Stone from the Skritt Karma Vendor (I forget his name) in Hooligan’s Route in Lion’s Arch. Before the Patch, you could get it from Scornheart.

You get one in the Mail on each character you create after the link. Though, occasionally they do not arrive.

Good luck.

Did the vendor change after the update? I hope someone updates the wiki, cause I rely on that for info!

Please post this in the Technical Support forum, if you’d be so kind. One of our team members may be able to make recommendations there.

Thanks.

I agree with the forum members: You need to be sure your system is completely secure. You may wish to change your Account Name (e-mail address associated with the game account) and once things are secure, you could discuss a possible account restoration with Customer Support. Please click “Support” at the top of this page, then “Submit a request” for assistance.

Now that your account is back in your hands, please update your ticket and ask about the server question you have.

Inculpatus cedo.9234:

If you are unaware, accounts qualified for Account Restorations can receive their items back.

https://help.guildwars2.com/entries/27658708-Restoring-Your-Account-After-a-Compromise

Good luck.

Absolutely true. If your account qualifies — and I believe it would — we can help get you back on your feet! Just update your existing ticket to make a request. (Restorations can take a few days, so please allow time.)

Blaeys.3102:

The reality of the virtual world we live in is that is extremely easy for someone tenacious to obtain your email address by simply knowing your character name. If you’ve ever registered on a fan site or let someone in the game know your real name, where you live, etc. for instance.

From there, if you refuse to use more advanced security measures like 2-step authentication, you are a fairly easy target. And, if they use keylogger software/hacks, they are going to see your new email information every time you try to recreate it on your computer. At that point, they might as well have hacked your fingers – and none of it had anything to do with Anet.

I learned this myself the hard way a couple of weeks ago. For what it’s worth, Anet was awesome about it – three days to get my account back with almost all of my stuff (lost my first and only precursor because it was still waiting to be picked up on the TP) – and I was happy with that – because I knew it was my fault, not theirs, that I was hacked.

We are basically at war with these hackers, and when you are at war, you dont do things half way. Protect yourselves in every way possible. Use commercially known and accepted antivirus software (and manually scan your computer often), set up 2-step authentication on your email account (then immediately change your email password), use a mobile authenticator, dont repeat passwords between programs/websites/etc, create elaborate and strong nonsense based passwords (and store your passwords somewhere other than on the computer you are using for the game), and dont share personal information with people you dont really know.

I learned to do these things the hard way.

Thank you for sharing. I believe you will have helped others with what you’ve relayed here.

As everyone has given the correct answers to the original post, we are closing this thread.

:)

Time frame is since 5/20/2014 00:00:00 UTC