Dev Tracker

raid answer from dev

in Lore

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

Next

so now the devs literally say the non raiders only deserve scraps and they made the new raid focused in that way

No, I merely pointed out what is currently available for non-raiders to catch up on the raid story while inside the game. More than happy to answer your questions, but in the future I’d appreciate it if you didn’t paraphrase my intentions that way. Because that’s not what I said, nor what I meant.

Move Daily Fractals to v2/achievements/daily

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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This has been requested a few times; honestly I should just make it happen. Here’s a tracking issue.

Honorary Crew... achiev. impossible to obtain

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Hey Banshee! We’re aware the achievement has issues and we’re looking into a fix to make it better. Thank you for submitting this report!

Can't finish Bolt: III after update

in Bugs: Game, Forum, Website

Posted by: Brett Nellermoe

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Brett Nellermoe

QA Embed

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I also did not get the cooling room thing from Bolt III: Zap. I think both of the items you need to get from the thaumanova fractal are bugged at the moment.

Thanks for that info! Both items are being looked at.

Why just cats?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Because cats are superior creatures. You had to ask!?

~ Posted by Franklin, Gaile’s pet

Giraffes > cats.

Pffft. Nonsense!

Because cats are superior creatures. You had to ask!?

~ Posted by Franklin, Gaile’s pet

I demand a refund.

As if I believe that you silly person.

Because cats are superior creatures. You had to ask!?

~ Posted by Franklin, Gaile’s pet

Gaile, if your being held hostage by “the cat”, just wave 3 times to any player in game. I am sure someone can hide you out in their guild hall until it’s safe. ;-)

I think I’ll be ok. After all, I control the Fancy Feast Gravy Lovers supply, as kitty has not figured out how to open the pantry door or pop a can lid.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Jade Shard Drop Issue

in Living World

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Due to an potential exploit related to drops from Jade Fragments, we have temporarily disabled the drop of Jade Shards from the fragments. Players may continue to mine Jade Fragments for Unbound Magic and Bloodstone Dust, but will not get Jade Shards until we have addressed the issue. Thanks for your understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Why just cats?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Because cats are superior creatures. You had to ask!?

~ Posted by Franklin, Gaile’s pet

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Verbal abuse reports

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

There was a time when ArenaNet used to call out people who would post on Reddit claiming to be the “innocent victim” of a false suspension. Someone would claim “I just got a 1 week suspension… I’ve never said anything bad in chat… other players are just griefing me… ArenaNet just bans people who get multiple reports, without investigating anything!” Then someone from ArenaNet would come along and post the chat log from that person in all its uncensored glory and retort with “THIS is what got you suspended. Questions?”

And that, right there, was one of the most glorious moments of my career at ArenaNet. I think it was particularly funny because quite a few members of the community know me, and know I’m not the sort of spew nasty language. So when I posted up the comments, it was pretty clear, even with judicious use of asterisks, that I was pulling straight from the logs.

It was hilarious to see people get shut down like that, and it showed that ArenaNet does indeed investigate and take action on those verbal abuse reports.

Keep in mind that ArenaNet usually starts people out with a 1 – 3 day suspension at first (they might even get just a warning before that), and it may take up to a week or more between when you submit your report and when they have a chance to act on it.

I’m pretty sure they do take action. But their actions on specific incidents aren’t always immediate or visible to us.

Believe me, reports are read, and we have a team on board 24/7/365. That doesn’t guarantee that the team member will respond exactly as you desire, for they try to look at things objectively, and we tend to forgive an occasional “slip of the tongue.” Still, we do take action on offensive chat and will continue to do so, in the interests of keeping the game pleasant for everyone.

You also are welcome to send individual reports to the team. Best to include the exact day, time, and precise spelling of the offending player’s character or display name, to offer the most effective report.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Anyone else loving Canach now?

in Living World

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I agree with others: Canach is great. (I miss [that other Sylvari who shall not be named to avoid spoilers], though.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Long loading screen in WvW

in WvW

Posted by: Chris Barrett

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Chris Barrett

Gameplay Programmer

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We’re aware of a bug where loading screens can sometimes take 2+ minutes to complete; more often after playing in WvW for a while than elsewhere in GW2. We’re working on a fix in such a way that it can be selectively tested on Live, since it affects a vital area of GW2 behavior (loading screen timing), and is rare/difficult to reproduce in a testing environment.

In the meantime, if there aren’t queues in the maps you’re playing in, there’s a possible work-around. Switching maps— either by exiting WvW or just moving to a different WvW map momentarily— appears to get your client “unstuck” from the long loading screen behavior.

Underground facility fixation bug

in Bugs: Game, Forum, Website

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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I broke this >_>

Fix incoming in next release!

Samarog bug

in Bugs: Game, Forum, Website

Posted by: Byron Miller

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Byron Miller

Game Designer

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Thanks for the heads up. We’ll take a look at it.

Can't finish Bolt: III after update

in Bugs: Game, Forum, Website

Posted by: Brett Nellermoe

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Brett Nellermoe

QA Embed

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Thanks for the report! We’re looking into this.

Thank you for final fight changes

in Living World

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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As the OP noted (and thank you so much for updating your post!), changes were made to the boss encounter. Please read the update notes for more information.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

The Difficulty Curve

in Living World

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Aerlen — Please read the notes for our update this evening. I think you will be pleased. Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Lake Doric Map Complete

in News and Announcements

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We discovered an issue on the Lake Doric map and rolled out a correction this evening. We wanted to let you know that players who achieved 100% map completion in Lake Doric prior to this evening’s hotfix will need to redo the New Loamhurst and Doric’s Landing hearts in that region in order to re-acquire map complete. You can do that any time after the next global reset, which takes place daily at 4:00 PM Pacific time. Please note that redoing the two hearts will not give you a second map completion reward, but it will fill in the map and indicate your accomplishment.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Fort Evennia Heart Completion Bug

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Thanks for the report Dark! We’ll see about getting that filled in. =D

Game Update Notes - February 8, 2017

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Corrected the icons used for the White Mantle Battle Mage and Lady Valette Wi miniatures.
  • To appropriately match its appearance, the ascended backpack sold by Quartermaster Hitchens has been renamed “White Mantle Scroll.”
  • Fixed a bug that would sometimes cause the “Escort the Seraph reinforcements…” events to stall.
  • Overzealous villagers will now respawn properly in Lakeside Bazaar.
  • Fixed an issue in which players could become stuck if they’d disconnected during certain Lake Doric story steps.
  • Battle of Kyhlo: Fixed a bug that prevented players from shadowstepping to the ledge on the red side of the Clock Tower.
  • Necromancers playing through “A Meeting of Ministers” will no longer become stuck after showing Queen Jennah the evidence.
  • Players can now properly switch between the water buckets and the rations bundles in Doric’s Landing.
  • Stronghold of the Faithful: Fixed an issue in which the Keep Construct’s red/white missiles would sometimes aim incorrectly.
  • Salvation Pass: Fixed an issue in which players were killed outside the Matthias Gabrel event area before they could properly enter the room.
  • Spirit Vale: Fixed an issue that caused Gorseval to aggro players while they were gliding toward his platform.
  • Removed a conversation on an NPC near the Temple of the Six.
  • Increased the length of time that the Counter Magic skill is available prior to Caudecus using his “Make way for the Confessor!” skill.
  • Reduced the frequency of knockdown on Caudecus’s Throw Unstable Bloodstone Fragment skill.
  • Removed immobilize from Caudecus’s Body Shot attack and increased its vulnerability duration.
  • Decreased the recharge on Caudecus’s Body Shot attack from 10 seconds to 5 seconds.
  • In the final fight, the jade bow has been replaced with Carnival Sharpshooter.

Caudecus= Not everyone is a Guardian

in Living World

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Guys — we’re aware of your concerns. Thank you for sharing. We’ll lock this thread now (after a little cleanup).

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Are fractals easier now?

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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I haven’t changed the creature scaling for this patch, if you are specifically referring to the health of mobs.

The Krytan Herald: Lore and Guide Videos

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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What a great initiative — I love this idea! (And it is coming together very nicely, too!)

I am going to try to give the The Krytan Herald a shout-out on Community Showcase Live in February. If we run short on time, in March for sure!

Thanks for doing this, Fornax — it’s marvelous.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Fear Not This Night - Amazing Rendition

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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That is truly gorgeous. And I found another I love as well, by a different artist.

As far as I know, we would need the artist to share their work on our Tumblr page or on this forum in order for us to feature them on Community Showcase Live. You’re perfectly fine to link to them, I was hoping to show them off more, though, and I think I cannot without them essentially giving us permission to do so via a share on our pages.

Thanks, though — I really enjoyed hearing this!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I can't advance in "Eyes on Lake Doric"

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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The patch this morning didn’t contain the fix, but we are testing a fix that hopefully will work out for a patch later. Hold tight and I’m sorry for this delay!

I can't advance in "Eyes on Lake Doric"

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Hey Turon!

We currently have an issue we’re working to address in which your story can get stuck if you disconnect, log to character select or change overflow maps while a story step NPC is talking with you. If you run into this, you will see your story step greyed out in the UI and you’ll not be able to progress.

While a fix is looked into for this you can:
- Go into your story journal and select “Quit This Episode”
- Select any other episode you may have unlocked (or your personal story) and hit “Play Episode”.
- Go back to Episode 4 and select “Play Episode”.

Doing those steps, your will reset the “chapter” you are on to the first step and you will be able to try this again. (A chapter being “Eyes on Lake Doric” or "Sabotage Fort Evennia for example).

Fractal dailys

in Bugs: Game, Forum, Website

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

Next

Are you talking about the potions? If so, those are intended for the Daily Recommended.

Lake Doric map image tiles

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Should have the regenerated tiles up today (or tomorrow if something horrible happens).

EDIT: got the new tiles generated and uploaded, running a CloudFront cache invalidation now. The new tiles should start appearing soon.

(edited by Lawton Campbell.8517)

New map titles bugged?

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

Next

We’ll have a fix for this soon.

Game Update Notes - February 8, 2017

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Fixed a client crash.
  • Fixed a server crash.
  • Fixed a bug that allowed Guldhem to take damage from life stealing and conditions.

02/08/2017 – Late Notes
BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions

  • The Necrotic Glider has arrived and is located in the Upgrades category of the Gem Store for 500 gems.
    Improvements
  • Revive Orbs will now pop up a confirmation window on use.
  • The random wardrobe unlock item will now unlock Rampart, Incarnate, and Strider’s armor as intended.
  • Fixed clipping issue with light Envoy boots.

World vs World

  • Team chat now displays which map you are on as long as channel tags are enabled.

(edited by Mark Katzbach.9084)

The difficulty of the Bastion of the Penitent

in Fractals, Dungeons & Raids

Posted by: Crystal Reid

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Crystal Reid

Game Designer

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In the past year and a half, the overall skill level of the Guild Wars raiding community has risen at a staggering pace. Naturally, content will seem easier now as players continue to refine their theorycrafting and personal skill.

Our goal is not to make content easier, but rather add an additional layer of difficulty onto the challenge motes where it makes sense.

Broke out of the story

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Thanks for the report Lost! We’re looking into the walls! =(

S5 PvP Titles Bug Fixed?

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

Next

The problem seems to have been accepting the title in custom arenas. So if you haven’t accepted your title yet, just make sure to do it in the PvP lobby.

We should have a change to the title items going in soon™. Once that change goes in, we may have further instructions for anyone who didn’t get their title.

MumbleLink return ID Map -1 after Update

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Uhhhhhhhhhhh.

That sounds like an issue on my end, let me look into it.

EDIT: A quick glance at the changelog doesn’t show anything that should break anything (but did find a bit of stupid — I added a “map” field which contains the same thing as “map_id”). The old “map_id” field should have the same correct value as before, but I’m making a debug client build to double-check that. On the other front, I can’t get Gw2Taco’s PDB to be read in correctly by MSVS2013, so I’m unable to peek at their internals

TL;DR still verifying the issue, not sure what the ETA will be on a fix.

(edited by Lawton Campbell.8517)

A Meeting of Ministers - Progress Halted

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Thank you all for the reports! This is fantastic information and I’ll pass it along to the folks working on a solution.

Lake Dorric: perma-spawn mobs Stall Event

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Thank you for the report! We’re investigating the bug.

Official Feedback Thread: Episode 4 -- Head of the Snake

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Hey all,

As you know, we released Episode 4 of Living World Season 3 — Head of the Snake — today. As always, communications team members will be gathering feedback from players on all aspects of the release and will share it with the entire studio. Members of the dev team also will be reading your input, as well.

This is our official feedback thread, as we’ve created for each episode this season. And as normal, we’d like to use this thread to gather your high-level input. Sooo…

After you have played through the episode, please share your overall thoughts on Episode 4.

Please keep it to 50 words or fewer in this thread, offering your top-level overall impression here. More detailed analysis or feedback would be more than welcome in alternative threads and you can rest assured such comments will also be read. I hasten to add there’s no need to rush through the content, we’ll be reading this thread for a week or more.

Thank you for sharing, and I hope you have a great time in the game!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Titles for winning only please.

in PvP

Posted by: Cal Cohen

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Cal Cohen

QA Embed

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All of the achievements tied to secondary objectives require winning the match as well. So if you kill the enemy lord but lose because it was a bad play, you won’t get progress for that achievement.

cmc in game

Khylo Changes

in PvP

Posted by: Cal Cohen

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Cal Cohen

QA Embed

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The red side port failing is a bug and we are tracking a fix for it

cmc in game

Sabotage Fort Evennia cannot be progressed

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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I’m glad to hear it worked! We saw some reports early this morning and are working to get it fixed. I don’t think we’ll have something for you next hotfix, but we’re working on it. Thank you guys for the confirmations and reports of the issue! It helps to have multiple reports. =D

Have fun with the release!

Sabotage Fort Evennia cannot be progressed

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

Next

Hey Caer,

Did you get disconnected during the part where you were asked to speak with the Examplar? (We’re looking into an issue that if someone logs/disconnects while an NPC for the story is talking that the story step becomes stuck).

Also, as a work around for this bug while we look into it – if you log in and out to character select this may fix the step.

If it does not, you will want to:

  1. Go into your story journal and select “Quit This Episode”
  2. Select any other episode (or your personal story) you may have unlocked and hit “Play Episode”.
  3. Go back to Episode 4 and select “Play Episode”.

This will reset the “chapter” for Sabotage Fort Evennia to the first step and you will be able to try this again.

Thanks!

Lake Doric Food Recipes

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Hey Pulsefire,

We have temporarily disabled their purchase. No eta on when we’ll be able to reenable their purchase.

Please don't change scoring to 5-4-3

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Since this is a similar to the other 5-4-3 thread, here is a link to my response on that thread.

Game Update Notes - February 8, 2017

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Seraph Morale now gives the boons listed in the description when entering and exiting combat, along with a 1% kill experience increase per tier.
  • Fixed an issue that prevented the Shackled Prisoner’s Unnatural Signet from granting a damage boost.
  • Revealed will now be applied to all players when the Shackled Prisoner event begins.
  • Fixed a bug that could cause the final instance to stall in the first patrol room.
  • Activating “Ride the Ley Line” inside a ley line will now cause damage rather than instantly killing players in both Lake Doric and Bloodstone Fen. The “Don’t Cross the Streams” Bloodstone Fen achievement is awarded for taking damage this way, rather than for dying.
  • Fixed an issue that would cause the Shackled Prisoner event to fail unexpectedly in the final phase.

New node bug

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Thanks for the report, MoarChaos!

Head of the Snake Part 1 - Stuck

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Thank you for the report everyone! We’re looking into what broke and how we can fix it.

[ART]Faizu's Gw2 Art and Commision

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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These are all really good, but I think I love the Jennah portrait best of all. Thanks for sharing.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Vale Guardian redesign/fanart

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

This is really great… and really spooky. I admire what you did, and the reasoning you used in creating the concept.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

All my characters (Family Portrait)

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Love this! It’s especially dynamic with the background and the professions icons. Well done!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Quaggan plush backpack craft IRL

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I am so glad you shared this! And thanks for also sharing your pattern, so other Guild Wars 2 fans can make their own!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Laser Cut Coasters

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Loooove these! And in two media? You’re very talented. Thanks a lot for sharing.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Art submission for February/March-Aurene

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This is really amazing!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet