Dev Tracker

High censorship on forums?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Let me be transparent about this. Someone posted asking for us to provide him with some 3D models. You responded with an extremely negative and entirely off-topic comment about a perceived (and non-factual) “lack of communication.” The comment was removed because it was reported. It was reported because it was both off-topic and derailing to the thread in question.

Questions about moderation should be addressed to the forums team by writing Forums@Arena.Net. As is made clear in frequent posts and in our Forum Code of Conduct.

Incidentally, you were given neither points nor penalty with the removal of your post, and were given a detailed reasoning for its removal. Any further question may be addressed via an e-mail to the above-cited address. However, I would sincerely hope that this detailed explanation will end the discussion.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unable to download client from website

in Account & Technical Support

Posted by: Jon Olson

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Jon Olson

Programmer

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AWS is having network issues at this time.

If someone owns the GW2 Discs.. does this automatically convert them to 64 bit, or is it still 32 bit, and they would have to download the new installer?

The client found on the disc should patch to whatever is appropriate for your system. i.e. if you meet the specs needed for the 64-bit client, it will load it.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Yaks Bend

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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EotM does not count towards those metrics.

Unable to download client from website

in Account & Technical Support

Posted by: Jon Olson

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Jon Olson

Programmer

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AWS is having network issues at this time.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Yaks Bend

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Yak’s Bend is among the highest worlds in terms of play hours and ranks gained, which is the primary metric we use to determine which worlds we lock each week.

Need Anet 3d models

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Please read the Content Terms of Use (See “Legal Documents” below) to ensure that your project meets our legal requirements and follows copyright law. As the CToU outlines, you may forward any questions to the appropriate e-mail address. As far as your request, at this time we have no plans to expand our Media assets but you can keep your eye on that section in the event we do offer more in the future. Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - February 22, 2017

in Game Release Notes

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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Bug Fix:

  • Fixed a server crash.
Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Jade Maw Need to be reworked

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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I don’t like the fractal in it’s current state, and absolutely want to rework it (and other fractals). Right now though my full focus is on the next fractal, and I just don’t have the resources to commit to a Jade Maw rework in the near future. ;(

Just bought expansion. No boost.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes, ,as nottsgman posted, we are still working on this and will get that boost for you as soon as we can! Thanks for your patience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Jon Olson

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Jon Olson

Programmer

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My game crashes when i start the client. Example: there is a patch available on gw2 and you start the client, it just shows only the loading screen and it crashes already… hope that you understand

This sounds like symptoms of a third party program interfering with the client. Can you post the details (found after clicking on Show Details in the crash dialog)?

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Crashes. Alot of them.

in Account & Technical Support

Posted by: Jon Olson

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Jon Olson

Programmer

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If it’s showing the crash report dialog, please post the details from it. (You can see it after clicking Show Details.)

If it’s showing the in-game error box, please post the error code (on bottom right, looks like xx:xx:xx:xx:xx)

edit: fixing a word

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

(edited by Jon Olson.8439)

WvW matches down 2017-02-22

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Ugh, best guess is that it’s including the current skirmish score twice. I’ll see if I can get that fixed next week; I’m all hopped up on cold meds right now and don’t trust myself to make any correct changes right now.

Next week I’ll look into exposing the raw skirmish data in addition to fixing this.

Boss clear data?

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Yep! This feature is almost ready. Here’s the github pull request.

Level 80 boost item temporarily disabled February 25, 2017

in News and Announcements

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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Update (2/25/2017): the Max-Level Boost items are disabled until further notice, as we continue investigating issues with it. We’re sorry for the inconvenience and will update this thread when we have more information.

Game Update Notes - February 22, 2017

in Game Release Notes

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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Bug Fixes:

  • Fixed an issue with Play for Free accounts.

Level 80 boost item temporarily disabled February 25, 2017

in News and Announcements

Posted by: Stephanie Bourguet

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Stephanie Bourguet

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Hello Tyrians,

We have temporarily disabled the Level 80 boost item to address an issue. While we investigate, players will still be able to purchase HoT and receive the level 80 boost item but won’t be able to use it.

Players who had just started using the boost to test their characters in the Silverwastes will be returned to their home (example: Divinity’s Reach for Humans etc) and the effects of the boost will be cancelled as if they had not yet used it.

We apologize for any inconvenience caused. Thank you for your patience and understanding while we are working on this. We will update this thread when the issue has been fixed and the boost has been re-enabled.

WvW matches down 2017-02-22

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Q_Q This is not a good set of links.

Hey man I don’t make the rules I just break the API endpoints.

I updated the temporary hardcoded API configs for the NA merges+matchups; let me know if I botched something else; I’ll check back later tonight. AFAIK everything should be working (KDRs should be fixed, /v1 endpoints should be fixed, scores should be the total match scores, not just skirmish scores, etc).

What a week.

Mesmer counters his own confusion

in Mesmer

Posted by: Robert Gee

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Robert Gee

Game Designer

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June 23rd Update

“The skill-use damage will also now trigger when the affected target is interrupted during skill activation.”

WvW matches down 2017-02-22

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Seems to be working again, but now kills and deaths are equals to 0

This is how I feel right now.

After briefly panicking, the fix for the KDR data is en-route.

Hopefully this will be the last stop on today’s pain train.

Game Update Notes - February 22, 2017

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Continuum Split: Fixed a bug that caused Continuum Rift to not be properly destroyed when using Continuum Shift.
  • Revenant:
    • Project Tranquility: Fixed a bug that would allow multiple tablets to be created at the same time.
  • Fixed a bug that could allow players to unlock two Caladbolg skins at once during the final step of the journey.
  • The names of the recipes for Grandmaster Huntsman’s Marks and Grandmaster Leatherworker’s Marks have been fixed.

WvW matches down 2017-02-22

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Wow, and now score is score of the current skirmish (and not the total score of the week). Is it a another bug or is it defenitive ?

Uhh, that’s a bug.

Sorry, bear with me on these changes.

EDIT: also apologies for this disaster; I’ll bundle the fix for that one with the /v1 deploy later today.

(edited by Lawton Campbell.8517)

Character change glitch or W.A.I?

in PvP

Posted by: Cal Cohen

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Cal Cohen

QA Embed

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Swapping back to the original character should redirect you back into the match. I haven’t been able to reproduce any issues with this personally. Are you sure you selected the right character? Did you see the error popup again after swapping back?

cmc in game

Profession Locking Poll - February 16th 2017

in PvP

Posted by: Grant Gertz

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Grant Gertz

Producer: WvW, PvP, and Fractals

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The poll has ended! Profession locking did not pass. The final result was 53% No and 47% Yes. Thank you for your participation.

API errors & bugs

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Hmm, not actually a bug. Those recipes aren’t craftable by any disciplines.

I’ve gone ahead and un-whitelisted them; they might show back up since they’re technically auto-learned (e.g. every account should have them unlocked).

Skill facts missing at vs/skills/6153

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Color me confused because Spatial Surge looks like basically the same fact type? I opened a tracking issue for this; it’ll get sorted at some point.

WvW matches down 2017-02-22

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Are all these problems related to an update of the api?

Specifically, to an update to one of the API’s backend components. Long story short, we updated how WvW data is stored last year and the API component has been using the old data source which doesn’t have some of the newer features. Talking to the new data source is a bit involved so I’ve been rolling back after finding more bugs on stage each release. This time the bugs didn’t crop up until it was on live (whoops).

Despite that, this time everything appears to be working except for the merges/matchup worlds, which I can just update manually at reset until the next release. Everything should be more-or-less good to go after the next release (i.e. patch not hotfix).

I dont recognize seeing points_tick, points_capture, yaks_delivered or upgrades before. Also appears that there are objectives with a new “Spawn” type.

The updated backend code has support for the extra fields, so the API frontend detects that and just emits them with the response. There’s an open PR on github for those that needs to be closed out (I’ll have to go through github and merge a bunch of stuff I think). I can strip out the Spawn objectives if wanted; IIRC some application developers and I had a discussion on gitter and the conclusion was to just leave them in.

EDIT: Hmm I guess I should fix the v1 API as well.

(edited by Lawton Campbell.8517)

World Linking - 24 February

in WvW

Posted by: Grant Gertz

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Grant Gertz

Producer: WvW, PvP, and Fractals

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World linkings have changed. Please reference the Guild Wars 2 wiki for the latest world links: https://wiki.guildwars2.com/wiki/World#Currently_linked_worlds

Death Counter in sPvP

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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Not sure if there is a misunderstanding or just a problem with wording, but the bonus for getting 80% of the enemy score is only for league pips and does not affect your rating.

Also not sure what you mean by death stats getting wiped. We added death counts to stats recently but don’t give top stats for them.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

bug with the ascended fractal vendor

in Bugs: Game, Forum, Website

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Are you sure this is the case? It looks fine on my end. If you scroll down you should see all stat types available. The HoT chests have Tyria stats AND HoT stats.

Bastion of the Penitent raid wing

in Fractals, Dungeons & Raids

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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Update: The Bastion of the Penitent raid wing is now available.

Game Update Notes - February 22, 2017

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Fixed a server crash.
  • PvP League Vendor prices have been fixed.
  • Guardian:
    • Virtue of Courage: Updated this ability to use the appropriate 45-second cooldown in PvP.
  • Thief:
    • Vault: Reduced the minimum height that the character achieves when vaulting down terrain, which should reduce the occurrence of midair impacts. Removed this ability’s interaction with quickness.
  • Elementalist:
    • Meteor Shower: Updated the internal cooldown to compensate for quickness. The cooldown for non-player targets will now apply for 0.33 seconds if the player is affected by quickness.
  • Fixed an issue that could cause allied AoE effects to appear as enemy AoE effects in WvW and PvP.

freindlys drop red circles

in WvW

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Fix incoming soon. Sorry about that!

API errors & bugs

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Whitelisted all of those items. No idea why they weren’t in the queue.

Lawton, would you prefer additional bug reports to be posted here, posted as a separate thread, or should we skip this forum and directly create a Github issue (https://github.com/arenanet/api-cdi/issues)?

It doesn’t matter too much for me — for whitelist issues it’s usually only a few minutes to fix, so I can just fix them as they come up. For anything larger, I’ll create a github issue one way or another so that I don’t totally forget about it.

Do whatever’s easiest for you. If you do open github issues, open separate issues for each batch of ids so I can close ‘em out and keep track of which I’ve done though.

Legendary Huntsman and Leatherworker marks

in Bugs: Game, Forum, Website

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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This chest should have all the HoT stats if you scroll down. Which stat combinations are you not seeing?

WvW matches down 2017-02-22

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Okay, it’s back up now, but due to EVEN MORE BUGS (i did this) it’s only being held together with gum and duct tape. Some caveats while I work through the underlying problems:

  • Linking data is currently hardcoded.
  • Matchup data is currently hardcoded.
  • The whole thing is liable to catch fire and burn down.

On Friday (and next Friday ;_;), I plan to disable the endpoint when the scores zero, then manually update the hardcoded bits once the new matchups are decided, then turn it back on; should be back up before the initial RI runs out.

All friendly field effects appear as hostile

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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There is a fix in the works. Soon™.

Not able to form a 2 man team

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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We pushed a fix for this out yesterday. Let us know if you’re still having trouble!

Possible to get current dye?

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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It’s not currently possible. I opened a tracking issue for this.

WvW matches down 2017-02-22

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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It’s actually totally unrelated; for the WvW APIs I basically broke everything. Thought the fix I put into the first hotfix would correct the issue, but there turned out to be a totally unrelated issue that caused it to still be broken.

I’ll have it fixed tomorrow provided the rest of the API backend doesn’t explode and catch fire.

Sorry

The Sword Regrown

in Bugs: Game, Forum, Website

Posted by: Brett Nellermoe

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Brett Nellermoe

QA Embed

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Is the achievement you have completed called “The Sword Regrown”? While playing in someone else’s instance, you should receive a “Regrown Caladbolg” choosy box when you obtain that achievement. Can you check to see if you have this item?

Game Update Notes - February 22, 2017

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Fixed an issue that prevented Mist Band rings from being attuned using the Mystic Forge.
  • Fixed an issue that prevented parties from joining rated PvP arenas.
  • Fixed a client crash.
  • Fixed a server crash.

02/22/2017 – Late Notes
General

  • Access to Albert the Butler’s stash in Lake Doric will no longer be revoked when players replay the Head of the Snake storyline.
  • Fixed a bug that caused the Mystic Forge recipe for stat-swapping Ascended Medium Boots to the Seraph prefix to instead return Laranthir’s Striders.
  • Decorations sold by Albert the Butler in Lake Doric now must be taken to the guild decoration trader in a guild hall to obtain the decoration for that guild.
  • Added a merchant to the Lakeside Bazaar.
  • Fixed a bug in which all the Seraph Morale effect text would disappear.
  • Updated the model for jade fragment nodes in the home instance.

Raids
General

  • Added confirmation windows to the Exchanges tab on all raid vendors.
  • Fixed a bug that prevented magnetite shards from being awarded when salvaging some infused and attuned raid reward rings.

Stronghold of the Faithful

  • Players can now safely enter the Keep Construct’s room before it will engage players in combat.
  • The doors to the Keep Construct room will now shut when the event begins instead of on a delay.

Bastion of the Penitent

  • Fixed a bug that allowed Samarog to cast Inevitable Betrayal on too many targets at once.
  • Fixed a bug that sometimes allowed players to be resurrectable during the Cairn the Indomitable encounter.
  • Fixed an issue that allowed players to remain alive outside of encounters.
  • Updated the icon of the portable magnetite shard vendor.
  • Fixed an issue that was killing players a second time if they revived at the checkpoint quickly in the Shackled Prisoner encounter.
  • To address community concerns over issues with the Challenge Motes, a new title is available for recompleting all the Challenge Motes.

Professions
General

  • Added a delay between failed uses of ranged-attack skills on targets behind the player when holding down the attack key.

Mesmer:

  • Continuum Split: This ability will now have the correct cooldown when expiring naturally.

Official Skill Balance Thread: 22 February Update

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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Thanks for stopping by to give feedback ask questions!

The formal Q&A / feedback session is over, but as always the team will continue to read your feedback related to the latest update, so feel free to create separate threads with your thoughts.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

OMFG Anet!

in Guild Wars 2 Discussion

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Official Skill Balance Thread: 22 February Update

in Guild Wars 2 Discussion

Posted by: Karl McLain

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Karl McLain

Game Designer

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Hello and thank you for taking the time to read these messages and respond to the community.

My question is what is Arenanet’s perspective on the skill Epidemic in its current state? I am a passionate WvW player, and Epidemic has been a hotbed issue in our communities for the greater half of the past year. Unlike nearly every other skill in the game, a player is punished if an ally fails to evade or invuln- not the player him/herself! There is no reasonably visible tell for a player to dodge this skill before it hits, and the frustration is compounded by the fact that Epidemic can also be cast on non-player objects and NPCs such as keep lords and siege equipment. Entire metas and gameplay styles have evolved around this single skill and I am concerned that the absence of any changes or reworks of this skill will further push the dwindling WvW player base to its breaking point.

Thank you for reading.

Thanks for posting!

There are some aspects about this skill that we want to fix when we get a chance, such as negative condition duration not affecting transferred conditions (it also doesn’t increase durations, but that wouldn’t be desirable). Some aspects of it are odd and we’ll be looking at certain epidemic targets (such as wvw doors).

The ability (in its design and in-game-play) does what we would like it to, where if conditions stack up you get to condition-bomb everything. With that said, we do want there to be some counter-play available to large groups. In this update, the addition of condition clears when blasting light fields was made in part to help combat Epidemic and area condition spikes.

Cheers,
-Karl

Official Skill Balance Thread: 22 February Update

in Guild Wars 2 Discussion

Posted by: Isaiah Cartwright

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Isaiah Cartwright

Guild Wars 2 Lead Designer

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I totally understand the Meteorshower nerv.

But why the Air-Overload?
D/W ele was at one level with thief and condi ranger. (and maybe engi if he is really good)
Now there are better classes in the only thing eles can do in raids.

Ok, you can heal. But then we would need an uniqe group buff or something like this. Otherwise Druids are better.

Make Eles great again!

Overall Ele’s are and have been a bit out of bounds power wise, We’ve been trying to bring them in line. The profession has a huge variance in skill level and applications and they bring a lot to the table in any situation which makes them really hard to make changes to. Overload created an insane amount of damage and a 7% reduction isn’t going to stop that from being played but bring it more in line. As for Meteor Shower when it came to big targets the number of times this would hit was insane so this change helps normalize it so other profession with skills that don’t scale as insanely against large monsters can better compete.

~Izzy @-’——

Official Skill Balance Thread: 22 February Update

in Guild Wars 2 Discussion

Posted by: Irenio CalmonHuang

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Irenio CalmonHuang

Game Designer

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Druid spirits are still 5 targets. Considering warrior banners are 10 targets now, is this an oversight that will be addressed very soon?

This was not an oversight. Making something affect ten targets is not something we want to do across the board for unique buffs.
They are pretty costly performance-wise, however this is not to say it will never happen.

Official Skill Balance Thread: 22 February Update

in Guild Wars 2 Discussion

Posted by: Irenio CalmonHuang

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Irenio CalmonHuang

Game Designer

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Since alacrity is now no longer mesmer exclusive, are there any plans on making quickness more widely available too? I realise other classes currently already have the boon, but it’s nowhere near the 100% uptime chronos can dish out.

We’ll place quickness where it is appropriate, but don’t have that as a specifically targeted plan.

Chronomancer is the time-themed elite specialization and their being able to grant quickness and alacrity better than anyone else is spot on…

(Until we add the Quickenator Elite Specialization)

Official Skill Balance Thread: 22 February Update

in Guild Wars 2 Discussion

Posted by: Karl McLain

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Karl McLain

Game Designer

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Are you guys considering reworking or balancing food, runes, sigils, utility and so forth along with class balance changes? (at some point)

Food/utility/runes/sigils are “on the table”, but haven’t really been a primary focus. Being as these also have a monetary, economic or progression impact, we tend to vet any changes much more before iterating and it tends to have a lower impact in general.
From the PvP side, we’re able to change runes and sigils at-will, but also want to keep them feeling the same as on the PvE side.

Edited for kittens

(edited by Karl McLain.5604)

Official Skill Balance Thread: 22 February Update

in Guild Wars 2 Discussion

Posted by: Robert Gee

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Robert Gee

Game Designer

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So my question is, do you have any plans in the future to standardise common buffs and turn them into boons? Or would it be something you’d be interested in doing soon?

We don’t have any plans to turn buffs like alacrity and superspeed into boons. Boons have ways to extend their duration so their power levels can fluctuate heavily based on equipment and trait selection making powerful effects very difficult to balance.

Official Skill Balance Thread: 22 February Update

in Guild Wars 2 Discussion

Posted by: Robert Gee

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Robert Gee

Game Designer

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When you balance for PvE how much do you take into consideration what current compositions look like for content like fractals and raids? Do you try to balance in a way that more classes become optimal for that content or do you aim for general viability?

We always consider raids and fractal composition when balancing. We gather input from a lot of different teams whenever we do a balance pass, including suggestions from fractals and raids teams. We try to keep in mind feedback from a variety of different sources when building our balance changes.

Regarding class optimization. I’d say that it’s more accurate to say we want every class to be viable in each game mode.