Guild Wars 2

Sinaya — It turns out that gem cards function like credit cards — sorta. So you would not be able to use the gem card right now, since its implementation would go through the Billing System, which is in maintenance mode.

Sorry for my previous statement. I learned something new today.

You cannot have additional admins for you custom arena. When we are able to update the back-end for custom arenas, we will be able to add admin support.

The problem is that we can’t reproduce this, or find any reason for this to happen. It’s especially baffling because after the Toxic Alliance story ended, we moved the skill point back to its original position.

Sinaya.4201:

Just to check, are retail-purchased gem cards still working?

~EDIT:~ I made an error in my post, in that gem cards do use our billing system. so I’m editing to remove my error, but making a full confession by leaving this post intact.

Yes, I see your points, Lilith, and I respect there are many different ways of looking at things. I just don’t want RD to feel bad, or betrayed, or somehow feel negatively towards us, as a company. That really is all I’m hoping, because I <3 ArenaNet and I believe we do right by our players.

goldenwing.8473:

Gaile Gray.6029:

There IS an issue, and we apologize for that! We’re working on getting that fixed ASAP! We will update when the problem is cleared.

Thanks Gaile, I know you guys are.

Just wanted to post in case other folks were having problems, had not seen any mention elsewhere.

- Waiting patiently

Many thanks, folks! It’s good to help other players keep informed, and we’ll keep noses down until this is fixed.

Rising Dusk.2408:

Gaile Gray.6029:

If you sell items over a year, and then say “This is the latest and best” that’s not to suggest that previous items weren’t good, just that the most recent is the best. And if in the past, the item offered was the best of its class, that can change too as time passes.

It’s still a shoddy business tactic and scares users like myself into never buying upgrades or convenience items for fear that something down the road will come out that’s better. This new pick really disappointed me and shot a lot of my confidence in the gem store. Now I can’t even bring myself to get the Salvage-o-Matic because “what if something better comes out”.

RisingDusk — really? That makes me think of a good friend and former neighbor. He worked in the tech industry, but never bought himself a home computer. Why? Because he was afraid that “they” would offer something new — faster processor, better video card, improved RAM — and he’d then be “behind” in his tech. So he went without because somewhere, down the line, another something came along that outperformed what he could have been using, with great pleasure, for years!

I am using a… let’s call it “Generic SmartPhone 4,” and I know I should upgrade to the 5, but I worry that the minute I do it, the Generic SmartPhone 6 will come out. And about daily, I tell myself, “Just go get the upgrade” and I’m going to do it this weekend, but I should have done it months ago.

Sorry, long post. The point is, I wouldn’t let “what might be, by and by,” influence what you do in the here and now. Just my opinion, of course. Your mileage may vary!

ARAGON.8759:

On confirming e- mail,there is an transaction number and a red customer service tab in case there are any problem.if you hit that red tab -a gw2 pfishing alert page comes up.not very helpful site when i just made a credit purchase.

ARAGON — I did not know that! I’m sorry, I haven’t seen that link, and I agree — it would be very worrisome to get the flashing “THIS IS A BAD SITE” message! :-/

Let me ask about this as soon as the Billing issue is resolved, ok? (I don’t want to take the team’s attention right now, but I agree we would want to make sure our links are all squeaky clean!

Oh Voodoo, if you don’t want those gems, we can get you a refund, just submit a ticket. Hopefully you’ll find a need for them, but we don’t want you to keep gems if you didn’t intend to buy them.

Saint.4165:

So are we talking minutes? hours? DAYS???

You can be sure this is a priority and that folks are working on this right now. I’m sorry but we couldn’t predict a resolution time at this point but if this follows normal patterns I think it’ll be addressed soon. (And yes “soon” is not precise, but it’s the best I can do. Thanks for understanding.)

I believe you posted while I was posting. Yes, this is a known issue we’re dealing with as a TOP priority. Should be fixed very soon and we’re sorry for the inconvenience!

I’d say that those of you experiencing this issue can hold off on submitting a support ticket because the purchases are all recorded and will be fulfilled when this is fixed. If we need you to file a ticket, we will let you know.

In-Game Billing is in maintenance mode while we address a problem with purchase fulfillment. If you had a previous balance of gems, you can continue to use the Gem Store.

Gems purchased within a few hours of this maintenance period will be delivered as soon as possible. Thanks for your understanding.

The team is working on this. Don’t worry, you will receive your gems as soon as possible.

We are sorry for this issue and thank you for your patience.

On the other comment: What “phishing site” are you talking about? Our support is located off the top of the page, “Support.” It may resolve to a different address, but if you enter from our page you’re going to the legitimate support site. Hope that sets your mind at ease!

goldenwing.8473:

Gems not showing up after purchase issue – today only

Purchased gems twice this morning. Game was slow to respond. Purchases completed and gems did not show up either time.

Contacted support who said they are aware this is an issue and they are working on it.

If you are having a problem, feel free to submit a support ticket, however, was told that in all likelihood, once the issue is fixed, the gems should just show up.

PS: in general, if there is an issue purchasing gems, submitting a support ticket IS the way to go. Turnaround time (other than weekends) is generally very quick… I have done this successfully at least a half dozen times in the last 18 months due to the large volume of gems I purchase.

There IS an issue, and we apologize for that! We’re working on getting that fixed ASAP! We will update when the problem is cleared.

In order to ask about that phrasing I need to see it. I’m sorry — I’m definitely not meaning to say “If you can’t show me, it wasn’t said” but I don’t want to take a team member’s time to ask about this if I’m not able to point at it, you see?

A lot of times, people say “It was on the Guild Wars 2 Official Forum!” But it was there because a random forum member said it, not us. That could be the case here. Or maybe there was content that said that. I just don’t know.

I guess really whether or not that statement was made is somewhat off the original topic, anyway. Items differ, and what is valid at the time of the sale can change. It would be foolish and time consuming and extremely costly to refund everyone every time we offer a newer, better items.

If you sell items over a year, and then say “This is the latest and best” that’s not to suggest that previous items weren’t good, just that the most recent is the best. And if in the past, the item offered was the best of its class, that can change too as time passes.

I’m thinking of a certain store I like that has “The greatest sale of the season” and “the best sale of the season” and “the best sale of all” and all sorts of things. Basically, they have stuff on offer.

Top of the page, “Support” → “Submit a Request” to contact a support agent to help you.

Rajani Isa.6294:

On the plus side, you only paid 800 vs the 1000.

And had the use of it for some time prior to the release of the new one. People often forget that and it’s an important consideration.

Inculpatus cedo.9234:

If you have another source, I’d be thrilled to see it. =)

I don’t always read everything we say about new products, but I sure haven’t seen that in our materials. If we did say that, please let me know. Thanks.

Jaken.6801:

That is very reasuring.
I hope you are able to realize what “old school” rpgs were doing. Looking back at all the Pen&Paper inspired games, where your “party” had personalities, fears and hopes. Things you had to earn, instead of getting them delivered to you.

Right now the “story” is pretty much a line. You get certain informations at certain points, regardless of what you have done.

If you manage to change that. Make your “choices” along the way count. Then i will be really happy.

(that you hinted of the involvement of the PC speaking again is also a good thing)

Agreed. While there are certainly some constraints and challenges in doing heavy “party RP” systems in our game, we’re looking at ways to evolve our tech and also our writing of character development such that you get to know these NPCs better and that your choices have a noticeable effect. We’re not where I’d like to be just yet, but we’re planning to try some new things over time.

Aedelwulf.4397:

I haven’t logged into GW2 for a while, and was clearing thru my spam folder and found this message

ArenaNet noreply@guildwars2.com
Jan 16

to me

Guild Wars 2 Account Will Be Shut Down Inform

We are sorry to inform you that your login account {redacted}will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate:
https://account.guildwars2.com/login?
Please keep in mind that Guild Wars 2 is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below.

https://www.guildwars2.com/en/legal/

Guild Wars 2 Account Support Team

Should I be concerned or is this just a poor attempt at phishing?

Another &^%#&#% phishing attempt. ~grumble~ You can keep abreast of the latest in this thread, with phish-y samples: A Note about Phishing Emails. (And yes, this sample is in there, as is the one above your post.)

I’ll just take a peek to verify everything is as intended. May I have your ticket number?

Hiakachi — I understand you’re frustrated, but where would you go to find a phone number? To the “Support” link at the top of the page. And that would lead you to “Submit a request” and that would lead to submitting a ticket. No one on the forums can magically go into your account and make it work. You need to discuss this situation with a support agent, and that happens through a ticket. (We don’t offer phone support because it has proven to be an inefficient system for support. We staff agents 24/7/365 and they generally are able to respond quite promptly.)

Note: If you submit a ticket, please await an answer. Please note that some ISPs block our responses, as shown here: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424. Please allow our agents time to answer, but if you still have not had a response in 3 days, you may post in the sticky thread above: Tickets for Review – 3 Days and Older.

Lastly, critical to any review of a ticket is the ticket number. Always include that. In fact, in this case I cannot tell if perhaps you have submitted a ticket, but certainly I see no number so cannot review this for you in any medium.

Greetings,

Please note that we do not allow Match-up threads on the Guild Wars 2 forum. You can read about our forum changes here:
https://forum-en.gw2archive.eu/forum/game/gw2/Guild-Wars-2-Forum-Moderation-Updates
https://forum-en.gw2archive.eu/forum/wuv/wuv/Upcoming-Forum-Changes-to-WvW-Match-ups-Sub-forum

The WvW Community has created a new space for Match-Ups and other off-topic discussion. You can find the Player Community-run site here:
http://www.GW2WvW.net

~EDIT~

ILionHeart — I had initially asked you to submit a ticket. However, we discovered an issue with the Gem Store that was delaying deliveries, and while some at going through, they may be delayed.

I think I would as you to hold off on submitting a ticket until we complete the work on the Gem Store. If you do not have your gems after that time, then submitting a ticket would be advisable.

Yes there is a Ready Up today at 2 pm pst

Becka Williams.4978:

The problem with the Scarlet Story is that Anet thinks they’ve made this grand mystery that’s gotten the players talking. Then they come in and say “I love this theory crafting! You’re all wrong, but I love it!” And they fail to realize that we’re wrong because they’ve held the ENTIRE story for the end. What we’ve got is a 2 chapter book. Frost and fire through whatever the next update after edge of the mists is called is chapter one. Then everything’s explained to us in chapter 2. And then the story’s over. This is boring. They waited 6 weeks to release the living story to make sure they got it right, and nothing is revealed. We just have to wait till the end. If ALL the story’s at the end, we should’ve just gone to the end from the start. You don’t need to have played the living story for the past year, because nothing important has been told to us. I can only hope they’ve learned for season 2. They said they have, but only time will tell.

Why don’t you hold your criticisms until you’ve played the content? At this point you’re all speculating on how it fits together and what you’ll be doing in the next release. We haven’t discussed the details, so most of the assumptions in this thread aren’t correct.

Thanks, mr and Ic. Your answer is correct: This is NOT something that can be reported in the game. There isn’t even an option for this sort of issue in the drop-down options menu for in-game reports.

For future reference, unless you are reporting specific issues listed on the in-game report list, you should contact Support directly. And contacting Support means reaching out to Support through a ticket. Click “Support” at the top of the page, then choose “Submit a request” to open a ticket.

However, I can tell you that birthday gifts are given for the birthday of a character and not for an account, and therefore they are, appropriately, bound to that character. FYI: http://wiki.guildwars2.com/wiki/Birthday_Gift It makes sense to me.

You know, my first question would be, Are you proxying? But I feel sure you’re not — you’re just logging in from your home.

I would recommend you contact your ISP and ask about this. With time, the requests for approval/authentication should drop or end because the system “learns” what you approve and allows it, over time. But if somehow it’s pulling a remote location each time and that raises alarms, well, I’d want the ISP to answer why it’s showing the Oklahoma IP for a Washington user.

ISPs are familiar with authentication systems, so they should be able to answer to your satisfaction. Alternately, have you considered mobile auth?

Addressing this common misunderstanding is on our “to do” list and we will be making a change that will make it more clear that the Account Name is the e-mail address and not the display name. It’s a surprisingly complicated change to make, but it’ll be made in the future!

You’ve opened a new ticket. (I imagine the response to ther first one was caught in the e-mail situation, where it was blocked by the e-mail provider.) The forums aren’t intended for immediate follow-up on a support ticket; you need to allow time for the ticket to be resolved, and of course no forum member would be able to tell you how this could be resolved from a support standpoint. (If you want player feedback, please use the Players Helping Players Sub-forum.)

So basically, you’re waiting to hear from support. Unless it has been more than three days without response, please await the response of an agent. If you have not had a response in 3+ days, post in the Tickets for Review thread.

Ah, I’ve seen this one before! Let me see if this helps you:

First thing we’d suggest is:

• Locate and delete your local.dat file which is located in your Documents > Guild Wars 2 folder.
• Reboot your computer and launch Guild Wars 2 again.
• After seeing the “1 file remaining” message, a secondary protocol should kick in to download the file from the backup system. This usually takes about 10 minutes.

However, if you completely reinstalled the game, I would think your dat file was replaced. Could try that, anyway, or try this odd trick and see if it helps:

• Change the language for the launcher (top right-hand corner) to another language (other than the one currently set) to see if the download completes.
• If it does, once the download completes, you should be able to change the launcher back to your original language and log in and play again.

Failing that, I’d suggest you submit a ticket and see if a TS agent has other suggestions.

(Insert joke about that book being a very rare 1st edition that contains a typo.)

Tyops.5894:

This thread is reading more and more like a step by step guide on how to make the CDI threads even more insular.

Hi Tyops,

Thanks for posting about your concern. Could you clarify what you mean by insular in this case please? This way I can have a better understanding of how to reply to your concern.

Chris

Chris Whiteside.6102:

I like the idea of the following:

- Include a topic primer (The CDI thread owner will do this)
- Create a template for proposal ideas starting with a ‘User Story’ and then formatted in a similar way to Nike and other’s suggestions I will create this)
- No word limit as the hope is that the new format will help with more concise communication.
- Topics for the next round will be chosen by the Devs and will run concurrently where possible.
- Following the next round of topics we will discuss whether or not we like Devs choosing the topics.
- The CDI will not have its own sub forum currently as the concern is there won’t be enough exposure.
- We will do more to expose new CDI threads to the community when the go live.

I think we need to continue to discuss:

- Tech improvements for the CDI forum.
- Anymore ideas or thoughts?

Chris

Updated ^^

We are still planning on implementing this. We’ll have more information as we get closer.

Since this thread has turned into a medium for people to accuse others of exploiting, it will now be locked.

It could mean many things., If you send a forum support request to forums@arena.net, we can review the accounts you are trying to PM, and possibly discover the issue.

It’s a known issue when we’re having high volume. You can refresh your browser to see it correctly if it looks like it has stalled out.

Our in-game billing system was placed in maintenance mode this afternoon about 1:00 PM Pacific time to allow us to address a problem with purchase fulfillment.

Purchases cannot be made and gem card cannot be redeemed during the maintenance. If you had a previous balance of gems, you can continue to use the Gem Store. Gems purchased today will be delivered as soon as possible. At this time, you do not need to submit a ticket, for the gems will be delivered as soon as the store is out of maintenance mode and back on-line.

Thanks for your understanding.

Lasica.5068:

The Living Story seems better because while it has a group of NPCs involved in it they don’t take a lead role. It is your character taking the lead still.

That’s certainly what we’re trying to do. Over time, you should notice a shift in how the characters refer to you and how your role evolves.

BrunoBRS.5178:

Zaxares.5419:

… I would TOTALLY ship Ellen and Evon together. XD One rules Lion’s Arch by might and force of arms, the other by the power of coin and trade. They’d be unstoppable together!

…and then scarlet kills them. and kiel was 2 days from retirement when it happened too.

And she just bought her new airship, the Live Forever!

Tobias Trueflight.8350:

By the way, still taking bets on who’s dying this time when we do take down Scarlet. Rox, Kasmeer, Hobo-Tron, or Taimi.

I guess you’ll have to wait and see what happens.

zenleto.6179:

BobbyStein.2315:

You’ll have to wait and see how we integrated story into the release. I think it works pretty well but I’m biased. I am looking forward to the feedback we receive next week.

Mate, I hope you also have a antiflame-lined Golem suit to jump into as well. Just in case.

I don’t need one. My skin is fire resistant at this point.

Bumping, because I merged some threads and I’d like to keep this at the top.

As Behellagh has pointed out, you’ve made multiple posts (across sub-forums) about your personal issue. I’m closing this thread and I’m letting our moderators about this situation.

We will not refund money that we did not receive. You purchased from someone else. Take your refund request to the company/person/shop to whom you gave your money, but certainly it’s inappropriate to make multiple threads about this matter.

We would appreciate some feedback from players if you are still experiencing this issue, that is, if you are asked to submit a survey but find you cannot, you know, actually submit it.

• What browser(s) and Version(s) did you try?
• What is your ticket number?
• What is the error message you receive, if any, or is the option to submit simply greyed out?
• What is the URL of the survey page you were on when you were filling out a survey.

We’re looking into this. Some players are getting their responses through to us, but we’re wondering why others cannot send, so your help would be greatly appreciated!

sirsquishy.8531:

Coincidence. They change software so when the issue occurs people expect it was the change. Happens with just about anything these days.

If it was the patch, everyone would be affected. And I’ll attest I have no lag/log-in issues.

You need to trace the issue out in the network. Just cause your VOIP and Skype, other games, are working doesn’t mean ANYTHING. Each of those services paths to different stats/countries, and they will all hit different ISP’s along the way. You need to trace route from you to the end point to TRULY troubleshoot the issue.

With out traces there is nothing that can be done.

I agree with this. The first place to start is pulling trace route data to see where the issue is.

We had quite a number of latency (lag) reports this morning from European players. They started about 8:00 AM Pacific Time and ended about 9:20 AM Pacific. From our viewpoint it appears the issue was resolved.

Are you still having issues? Have you run a trace route? What does it show?

Thanks.

I did send an email, and followed up, but I need to ping people again to ask about this. It seems to have cropped up about Tuesday, but I don’t know if it has been corrected or not.

If you can submit, could you please let me know? If not, thank you for being patient about this and I will continue to try to get this fixed and/or more information about the problem.

mercury ranique.2170:

Just curious, and to have the complete picture. Is there anyway around that (can you change it?) ??
In my country (the netherlands) it is not common to have a creditcard. If people do have one, they are not commonly using it. That is why inside the netherlands there is an alternative system to pay online called iDeal(something Anet might consider supporting -wink- ). If I ever move to NA (no concrete plans for it) I prolly will own a creditcard in no time, but very curious, if you have a way to change it.

Yay Netherlands! (I was there in April and May last year. Keukenhof is amazing and I fell in love with Arnhem’s Open Air Museum!)

Oh dear, I believe I was just off topic, so I will apologize and move on. ~cough~

~Professional voice here~ In situations such as the one you describe, our Billing Team may be able to assist. There would be certain precautions taken in such a case. If someone moves, it’s best to submit a ticket and ask to speak with a Billing Team representative, because they have all the information needed to answer specific questions about one’s personal account and the situations that may surround it, like credit cards, gem cards, payments methods, etc.

Update: 30 January 2014

289253 – Resolved
299892 – Resolved
250007 – New questions sent — please respond if you still need assistance.

• Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: 30 January 2014

289253 – Resolved
299892 – Resolved
250007 – New questions sent — please respond if you still need assistance.