Guild Wars 2

Thank you for the reports posted after the live build yesterday.

As you’re aware, some Mac users now are able to purchase gems and redeem gem codes, but others still are having difficulties. I’ve collected all of your posts (thanks again!) and have sent them to … a whole bunch of people.

We do not consider this issue done and dusted, but only partially addressed, and we will continue to work on the issues that folks are experiencing.

VOLKON.1290:

Thank you Danicia, it’s appreciated.

Oh, and for anyone that may be wondering, I will only post the haiku one more time here, in spoiler tags, and with Danicia’s expressed permission to do so if it’s determined to be relevant to the overall discussion in this thread.

I would recommend folks PM you with the request rather than posting it. Also, your account should be accurate now.

There was a bug with ’Nightmare’s Ender’ that caused it not to count toward the Meta, we released a fix for it yesterday and your Meta should update when you log in with the patch.

Volkon, let me check your points to verify they’re correct. You should have already had a reduction in points after our discussion.

We save the livestream chat logs in case we ever need them for reference, so we went back and double-checked, since “most” is kind of a strong word. The actual quote is:

[12:13:27] <guildwars2> Yegor, this is the first Wintersday for a lot of people. ~Rubi

This is true–new people join Guild Wars 2 every single week.

Webba.3071:

Chris, copying this over from an old CDI thread in case you missed it. Given the OPs question it seemed relevant.

Webba.3071:

I dont know if this is the right place to post this but its the best I could find, which in itself is relevant to the suggestion I would like to make.

It seems that CDI does not have a home, so to speak, but is spread out across the various forums the different threads are related to. This makes sense, but for someone who doesn’t visit the forums everyday its quite difficult and time consuming to find where the various threads are.

I would suggest a stickied post in the suggestions forum listing all the CDI threads, current and completed, in chronological order and with a short paragraph describing the purpose and contents of each.

This would allow participants very convenient access to any topic they might want to contribute too or read up on without requiring you to move any existing threads or reorganize anything else on the forums. It might also help people to grasp the big picture of CDI, which might help them appreciate what you are trying to achieve with it, something that is hard to see if you only see one or two threads every now and then.

I think this is a good idea to and we will do something in this spirit early next year. My only concern is folks not seeing the thread and thus not getting involved.

Looking at my schedule today it is likely i will post the topic tomorrow. Sorry for the delay but i want to give the topic my full attention.

Chris

Dahkeus.8243:

Wintel.4873:

Can someone please translate what happened in this round:

but guy at srat say ok gusy lisen plan
1 close 1 animal 1 far rest mid
ok ok i say i am mid coz far is noob
burt map say i am 1 mid rest animal no close no far
and i die hard lol
loost

But yeah overall this post made the entire Dec 10 patch seem insignificant XD

Translation:
“At the initial strategy phase of the game I joined, I presented the following plan to my fellow teammates: ‘Dear sirs, would one of you kindly cover the closest point, and then another person attack the nearest NPC type beast for the point bonus, and finally, would the rest of you accompany me to engage the enemy at the middle point?’

However, to my distress, I found myself bereft of assistance when I went to the middle point and when I looked to find where my team was located, I found them all attacking the NPC beast. Not a single person had even decided to attempt in capturing either the point closest to our starting point, nor the farthest!

As a result of this ill fortune, I stood no chance to the overwhelming odds I faced as the enemy advanced upon my position, and I was struck down. Sadly, the game ended up as a loss."

First off, I’d like to thank you for your efforts in broadening the cultural horizons of our day-to-day forum goers. That said, I believe that much of the raw emotion that lives within the original narrative is lost in this translation.

While your version is much more accessible for the everyday reader, I truly hope that they become captivated by the thematic undercurrents and take the time to fully understand the piece in its original form.

This issue has been on our hotfix list. Enjoy the fury while you have it. x.x

Hi Finnway,

This will be the last CDI of the year as the topic applies to WvW, PVE and PVP, and also we can take the extra time to keep it open for a while over the holiday period.

Exciting!

Chris

Nice guide, Super. Great to see high ranked players helping out.

Hey all just wanted to pop in and say that this bug is a known issue and that it’s being tracked. Thanks for keeping up with the issue and sorry if someone has already established visibility. We will get the fix in ASAP.

Hi All,

I have been extremely busy today and probably will be tomorrow, hence the thread not existing yet. I will try to get it there tomorrow and if not Friday.

Thanks for your comments around the proposed title. The topic will focus on Character Progression within GW2. Whilst Ascended Gear will obviously be part of that conversation I don’t want it all to be about that, hence not including it in the title.

The focus of this thread is about evolving the game through design philosophical discussion with evolving being the key word in my sentence. Thus I hope we discuss all types of progression, what has worked, what hasn’t and then brainstorming progression moving forward.

Cheers

Chris

Ravenseed.1463:

I am running the Mac Version 1.0.009112
.

We have resolved an issue that was preventing some Mac players from accessing the Gem Store. Can you please try again?

Thanks!

The unintended change has been reverted as of today’s hotfix. You can see it reflected in the patch notes here.

Bug-Fixes:

• The consumable Tome of Knowledge can no longer be used while in dungeons and WvW. Players can still use the Tome of Knowledge outside of these areas.
• Fixed an issue that would cause some players to have the Nightmare Ender achievement listed as complete without rewarding the appropriate credit toward the Nightmare Is Over meta-achievement.
• Unintentional changes to Grenth Hood items have been reverted.
• Resolved an issue that caused the Endless Toymaker’s Tonic to only turn players into festive dolyaks.
• Fixed a bug that caused Charged Quartz Crystals to drop instead of Quartz Crystals.
• Resolved an issue that would prevent Marcello DiGiacomo from returning to his starting point after failing his donation-drive event.
• Fixed a bug that prevented Endless Toy Tonic recipe items from unlocking their crafting recipes.
• Fixed some texture corruption on the sylvari face (12/0), which caused preview errors in the Total Makeover Kit.
• Fixed a bug that prevented the Shadow of Grenth back-slot item from being account bound as intended.
• Improved messaging and NPC map markers related to entering “The Nightmare Ends” story instance.
• Fixed Gem Store issues blocking some Mac users from purchasing gems.
• Updates for the event “Defeat the toxic wurm queen” in Kessex Hills:
• The event will now restart more frequently.
• The event will now scale for more participants.
• The Toxic Wurm Queen will now use the Impale skill more often.
• Increased the number of projectiles generated by the Impale skill at higher scaling.

Zelyhn.8069:

Making things clear would be highly appreciated.

If I am allowed to make side notes too then as a side note I would say that making things clear is all I am asking for in my email appeal, with no still answer from your part, but I would be perfectly fine with you clarifying things on the forums instead of replying to my ticket.

Apologies for not responding; it’s been pretty busy with the new updates and all. What I can say, which might help others caught in this scenario:

It is never appropriate to incite the community to spam any of our communities. Whilst we understand it was a joking comment, it unfortunately led to many people coming to one of our official Community Channels to cause disruption. We understand it was not your intent to do so, but we had to call in extra staff to help moderate the Livestream chat.

This also meant that those who showed in good faith, with good questions, were buried under the mess created. It is frustrating for the viewers and for our staff.

We treat any post which asks people to abuse our communities equally. We simply do not tolerate it and reserve the right to shut down said abuse in whatever means we need to do so.

While this all sounds harsh, the effects of such a small joke impacts our staff’s time and work, and on the other player’s experiences.

Does that help to clarify?

I’ve alerted our KB specialist, and I’m sure she’ll look for those erroneous links.

If you have any that come to mind, it’s be great if you post them here to save her time!

Thanks a bunch.

Monkman.9508:

I am having this issue recently, and I know why, as should you, the spoof and phishing e-mail were sent with your addresses as the source, I am really surprised you all have not changed your e-mail address down there at GW2 headquarters, that is the easiest way to get your e-mails through, since new e-mails will not yet be flagged as fraud. If you change your e-mail address often, even just adding a number to the end of it, it would help a lot with this problem.

Also, I am on here to check my in box here on this website, and it is empty, why would you not cc your messages here for us to pick up ? Why have you not e-mailed me also in game?

Now where on earth am I supposed to find my support ticket then since you do not e-mail me here, seem to have a blocked e-mail address with my mail server, and do not seem to have a place for me to look up my tickets ?

I think you’re not clear on e-mail “sender” information. Anyone can send an e-mail as just about anyone in the world. You could get an e-mail that appears to come from The Cat in the Hat or President Obama or Santa Claus, but that doesn’t mean it came from them. In fact, I’m pretty comfortable telling you that that mail did not come from any of those sources.

I can’t see where us changing our legitimate e-mail address would make a bit of difference, when the mails are not coming from us, but can be spoofed to appear to come from us no matter what the real sending address may be. And cycling through constantly changing e-mail addresses is a recipe for disaster!

You can verify the sender of an e-mail by checking its properties or the mail header. Our changing our outbound e-mail address won’t reduce the phishing attempts. Each of us who uses the Internet must protect ourselves by being diligent in checking e-mails and making sure they come from the source they show in the “From” or “Sender” field.

Pro Creator — both of the suggestions above are solid and I think they’ll give you the info you seek. Thanks for your support of the game!

Update: the error message is a mystery to us, but it has been corrected, according to reports from the team involved with such things.

Again, those of you having trouble buying gems are encouraged to contact our CS Team so we can help.

Thanks for these reports! I’m sorry that each of you is having difficulties, but boy do we appreciate you letting us know about this!

For help, please contact our Support Team. Click “Support” at the top of this page, and then “Submit a request” to file a ticket. We will help you to the best of our ability.

And thanks a bunch for your past and future Gem Store purchases!

Yes, please do contact Support. The team will help you out!

Please read the second to explain the “e-mail has changed” notation. It is explained in that first e-mail.

You will each need your own account to play Guild Wars 2. Please also be aware that account sharing is a huge risk for both of you, and it is against the User Agreement.

How about the Fractal cinematic, are you able to hear sound with that one?

It can be found by entering the Fractals of the Mists map from a portal Lion’s Arch, and it should play the video for you. If you’ve already seen it before, you can view it again from the hub just on the other side of the portal by speaking to one of the nearby NPCs.

This is not a “Game Bug”, therefore this thread will be locked. Please refrain from off-topic posting. If there is topic you would like to discuss, feel free to create a new thread in the appropriate sub-forum.

As a side note, we are preparing an updated post regarding this and numerous other changes. It should make things more clear for everyone.

For you Mac folks: We’re aware of this issue and very sorry that you’re having this experience. If I am reading the internal e-mails properly, a fix for this is being worked on and may already be in testing mode.

I hope you’ll try again soon. I’ll give an “all clear” when it comes through.

Thanks to all of you for your support of our game! We’ll try to make it easier for you in the future!

Inculpatus cedo.9234:

Smackimus.6782:

I’m currently living in the People’s Republic of China, and I don’t always have access to a reliable VPN when playing this game. If I’ve just purchased this game and create my first characters and content on a Chinese server, will I be able to play with the same characters once I return to the States later this month?

Thanks in advance!

As far as I know, there are no official Chinese servers at this time. Only two regions: NA and EU. Once an account is registered in its appropriate region, you may play from anywhere in the world.

Welcome to Tyria. =)

This is correct. All those who register the game play out of our North American or European data centers.

As you may be aware, we changed to a new billing system last week. The system providers have fully reviewed the legal requirements related to sales tax (or its equivalent) and a charge is added to purchases in those states, provinces, regions, or countries that require taxation.

If you wish to discuss flood control, yes.

Thanks again for all the great feedback. We heard a lot about what rewards you would like to see, what motivates different types of players and some concerns about some of the changes.

As a result of this discussion we have already decided to keep ranks in some form to represent a player’s long term investment in the game. This discussion has factored heavily into our internal discussion as to what that form will be and adjustments that need to be made. We do agree with most of you that changes need to be made especially with the attainability of the ranks towards the end.

Thanks again for the great discussion!

John

You can reenter the Nightmare Ends story instance by talking to Marjory’s Helper Dee. She is standing by the tent at Thunder Ridge Camp in Kessex Hills.

This is working for me. Is there any more information on your process for testing this?

What are your other traits equipped?
How are you testing this?

Howdy again,

We don’t give out the numbers, because too many people will game the system.

I think Skullcrack is a good place now. Ideally, all of our high impact skills should allow for counter-play via a clearly telegraphed attack animation. It’s something we’re constantly thinking about when we look at existing skills, and doubly so when we brainstorm new ones.

The Nightmare Ender achievement has no affect on the rewards you receive for completing The Nightmare Ends story instance, nor does it block your ability to complete the two bonus achievements for solving the puzzles and fighting your way through. The only thing this bugged achievement should affect is one count toward your Nightmare’s Aftermath achievement. We will have plenty of Aftermath daily achievements to help you complete your Meta, but we are working on a fix to update Nightmare Ender to count toward the Meta. Thank you for all your reports, please give us a heads up if you see that this achievement is causing something more serious than its one missing Meta count!

Morfedel: The Nightmare Ends story instance is a solo instance.

Thrudrheim: If you’d like to replay the Nightmare Ends story instance, you can talk to Marjory’s Helper Dee. She is standing by the tent at Thunder Ridge Camp in Kessex Hills.

There is currently a bug with Nightmare Ender, causing it to not count toward your Nightmare’s Aftermath Meta. If you are one achievement short on your Meta count, its is most likely Nightmare Ender; we are working on getting a fix out for it.

Sorry for the confusion, I’ll try a different phrasing to see if that helps.

Each gift earns you a discounted purchase, even of a different stack size.

So for example you can gift 1 black lion key to a friend, and get 40% off a purchase of the 25 stack of keys.

Note, Collection expanders are not gift-able due to being account limited purchases. So sorry no discount on those.

Kits are now available

The 12/10 patch has a fix for the Toxic Alchemist in it, if you see any further Alchemist events stalling out, please post me your server so I can follow up!

Bug-Fixing

• Fixed an infrequent server crash in personal story instances.
• Fixed a bug that would cause the event “Prevent the toxic alchemist from contaminating Togatl Grounds” to become stuck and stop progressing.
• Fixed a bug that prevented some Wintersday Minis from working correctly with the Mystic Forge.
• Fixed an error that prevented some players from receiving their WvW Season 1 reward chests.
• Fixed an issue that caused the Wintersday donation events featuring Ho-Ho-Tron and Marcello DiGiacomo to become stuck in mid progress.
• Fixed an issue that prevented players from leaving the Tower of Nightmares.
• Total Makeover Kits are now once again available for sale.
• Fixed an issue that was causing the Nothing but Broken Toys, Toypocalypse Survivor, and Dolyak Defender achievements to not properly award participating players.
• Fixed an issue that was causing the Recipe: Light of Dwayna to become account bound.

Considering this thread is based completely off of conjecture and speculation (I mean, the patch wasn’t even out yet), I’m going to lock it. Feel free to make a new one after you’ve experimented with the changes.

Marjory’s Helper Dee will allow you back into the Nightmare Ends story instance. She’s standing by the tent in the Thunder Ridge Camp in Kessex Hills.

AeonTheAvaricious.3640:

I can confirm that you can now upgrade the fractal capacitor again as I made mine just now. However, it does not have it’s inherent +5 agony resistance anymore. They seem to have fixed one bug and created another.

The inherent +5 agony resistance was replaced with an Agony Infusion slot (that uses all those +1 agony resist infusions you see dropping.) From the sounds of it, this is working as intended.

Thanks!

Thanks a ton for all the feedback. I wanted to let you all know that I’m going to close this thread out tomorrow.

Also wanted to say that I’ve been having a great time playing PvP with many of you today.

Seems Legit. :P

Open your map and lower your map level to Kessex Hills (the icon looks like two stacked diamonds on the lower right side of the Map UI, by the map zoom controls) and you should be able to travel to any Waypoint in Kessex Hills.