Dev Tracker

So have I been hacked?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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@Gaile Grey,

Not completely true, I have a number of email accounts and the only one I have ever had these mails to are the one that’s associated to my guild wars account so they are clearly targeted. Anyhow I don’t suppose I’ll be playing again anyway but at least the option is open to me if something draws me back, that it’s not been fleeced by a hacker.

Yes, I imagine that tens of millions of people are getting e-mails, allegedly from us, saying things like “Your GW2 account is in jeopardy” or “Your account has been terminated.” We have more than 3 million players but we don’t have as many as are receiving these bogus e-mails. I know this because as point of contact for ArenaNet on some email accounts, I’m hearing daily from people who say, “I don’t play computer games, please take me off your mailing list!” or “I don’t have an account, please stop mailing me.” Our reply assures them they are not on our mailing list, they are not hearing from us, but are being phished by someone who knows their email address and is hoping they have a GW2 account to steal.

What that means is that people are targeted, not our players. And those recipients include many who do not have and have never had a Guild Wars or Guild Wars 2 account.

Phishers … phish! I get e-mails several times a week about a game I’ve never joined, never even demo’d. The would-be account thieves hope that I have such an account and hope I am stupid enough to click their bogus link and provide my credentials so that they can steal the account. Obviously, they fail.

I’m sorry for the inconvenience you’re facing, but I don’t believe we can help you avoid mails that are not sourced from, or though, our company.

As far as your account, we’ll be happy to work with you on security, if it has been compromised, so please contact Support if you’re concerned about that at all.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Grenth hood ruined.

in A Very Merry Wintersday

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Hey all, this was an unintended change. This will be reverted back to the way it used to be in a future hotfix (but not today, sorry).

Thanks for bringing this to our attention.

Where to get MORE gifts?

in A Very Merry Wintersday

Posted by: Matt Witter.6982

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Matt Witter.6982

Game Designer

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I just wanted to confirm that Mysterious Presents (Not-So-Mysterious-Presents to some of you) are back! Careful when opening though!

Dolyak Defender Achievement Bugged?

in A Very Merry Wintersday

Posted by: Matt Witter.6982

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Matt Witter.6982

Game Designer

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We have found an issue with how these achievements are being awarded to players. We are working on the fix and should have it available soon. The way mentioned above has a chance of working, but clearly this is not how its intended to be and fix will be made.

Mini Doylak Calf??

in A Very Merry Wintersday

Posted by: Matt Witter.6982

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Matt Witter.6982

Game Designer

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We are looking into this issue and should have a fix soon. Thank you for your patience!

New CDI?

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Hi All,

Happy Wintersday! The next CDI topic will be starting tomorrow and will be housed on this forum. The topic will be around Player Progression: Horizontal vs Vertical Progression.

Looking forward to discussing this topic with you all.

Chris

Gold Sellers

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I am not getting near the amount of whispers I was. And when I did, I always blocked, then reported. Once the name goes “dark” on my blocked list (which has to this point only been one day—-GOOD JOB ANET) I remove them from my block list.

Come on, I dare you, gold sellers, whisper me! I got my report button all set.

For the record, there is only one unrecognized name on my “followers”.

Ah, such awesomeness here! Thanks for your reports, and thanks to everyone who helps make the game a more pleasant, less spammy place to be!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Clarification: Snowball Mayhem & Groups

in A Very Merry Wintersday

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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I can see why they wont let you join mayem with a group, easy to dominate and becomes to competitive. But the bell one would be cool, same with the puzzle, set up a group race thing!

Correct. Specifically for Snowball Mayhem (a PvP activity), allowing group join would allow pre-made parties to face-off against random match-ups, which would result in very lopsided matches. While a matchmaking system for Snowball Mayhem would be nice, it was outside the scope for this release.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

BLTC ate all my gold

in Black Lion Trading Co

Posted by: Curtis Johnson

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Curtis Johnson

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Please submit a support ticket with as much information as you can. (exact item name, date/time of posting, date/time of canceling.. that sort of thing)

gem rewards question

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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They do say “Purchased” don’t they? That implies real money. You “exchange” gold for gems.

Correct. This is for those who support the game through a purchase in the Gem Store or through the purchase of a Gem Card.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Password System

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes, there are certain requirements and you can read why in the following article on account security: https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

When you see that millions of personal credentials have been harvested from various websites and company databases — including one that occurred very recently and involved the capture of personally-identifiable information belonging to more than 150 million people — I’m feel sure you’ll appreciate that we want to do our utmost to help you protect your account and your personal security.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Spoiler Warning] End of Nightmares Cutscene

in A Very Merry Wintersday

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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My apologies, I should better ruminate on my phrasing before posting ><

Flood Control? Seriously?

in Forum and Website Bugs

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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It wasn’t that you wrote a haiku, it was the content which was problematic. Flood control will drop off over time. That time is based on how many active infraction points you have at one time.

Where is the naming policy?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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As mentioned, you can find these documents at the bottom of every page on the forums or the website. A link leads to the page that contains all sorts of documents, from the UA to the Naming Policy to the Rules of Conduct to a nice, relatively informal Conduct Breaches and Outcomes doc that explains our policies and practices:

Legal Documentation.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Spoiler Warning] End of Nightmares Cutscene

in A Very Merry Wintersday

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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Arcanist Kari will remain in Kessex Hills to recap the Nightmare Ends cutscene to any player who would like to see it

(edited by Autumn Frazee.3158)

BLTC ate all my gold

in Black Lion Trading Co

Posted by: Curtis Johnson

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Curtis Johnson

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Is your pick up tab full?
If you have more than 100 transactions uncollected, additional returns from the trading post will not be visible until you pick up the earlier transactions.

Trading Post Not Redeeming Buy Orders

in Bugs: Game, Forum, Website

Posted by: Curtis Johnson

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Curtis Johnson

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Is your pick up tab full?
If you have more than 100 transactions uncollected, additional returns from the trading post will not be visible until you pick up the earlier transactions.

"Nightmare Ender" Achievment

in Bugs: Game, Forum, Website

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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We are aware of this issue and are currently investigating. If you have this bug, the Nightmare Ender achievement will not count toward the Nightmare’s Aftermath Meta nor will it award achievement points. It will not block the other Nightmare’s End story instance achievements, however.

If you’d like to replay the story instance, talk to Marjory’s Helper Dee in the Thunder Ridge Camp in Kessex Hills.

Can my account be "Reset"?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You’re right, this is an unusual request. I’ve seen a lot of re-rolls of characters, but I don’t see too many people asking for a complete account wipe or reset. I’m sorry, but we are not able to completely remove every element related to an existing account. As players have mentioned above, you can delete your characters and your items and start afresh, but there are a few components of the account that will remain in place. I personally feel those components are minor enough that you’ll still have pretty much the “new player experience” but I leave it to you to kitten how you feel about it, of course.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

So have I been hacked?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Well I have a massive load of updates to do to see, how did they get my email add then? The password is totally unique to GW2 so they would not have got it from anywhere else.

They send emails to people who have never even played the game, spammers and scammers just send to every random email they can find, even email addresses they do not exist. It happens, do not try to read to much in to it.

Look at the thread below.
https://forum-en.gw2archive.eu/forum/support/account/e-Mail-from-ArenaNet-Please-read-merged/page

Quoted for truth. Please review the thread linked above, and the A Note about Phishing Emails thread for more comprehensive info.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Total makeover kit

in Black Lion Trading Co

Posted by: Curtis Johnson

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Curtis Johnson

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We are working on a small issue with the Makeover kits. They should return soon.

ARENA: double standards on names

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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If you find a name offensive, you’re free to report it as someone clearly did for yours.

This is the answer: Please use the report function and a team member will review the name you have reported and take the appropriate action. No matter who uses the name, we’ll uphold the Naming Policy, as we should.

The forums is not the place to submit a name report, nor is it the place to appeal CS actions taken in relation to an offensive name flag, particularly by someone who has become intimately familiar with our Naming Policy through multiple violations which should lead to a clear understanding of our policies and our standards.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Stuck in Tower of Nightmares

in The Nightmare Within

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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We are aware of this issue and are working on a fix. For now, if you are stuck inside the Tower of Nightmares, you can open your map, lower your map level to Kessex Hills, and travel to any of the Waypoints.

Game Update Notes - December 10, 2013

in Game Release Notes

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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LIVING WORLD
A Very Merry Wintersday
Toymaker Tixx and his flying Infinirarium are returning to Lion’s Arch, which can mean only one thing: Wintersday is coming! Sharpen your snowball-throwing skills and pull out your warmest clothes; the festivities are about to commence!
Toypocalypse

  • Protect the gift dolyaks from waves of malfunctioning toys.
  • This activity can now be entered with a preformed group.

Winter Wonderland

  • Navigate the treacherous snowflakes, exploding presents, and narrow ice ledge to earn Wintersday gifts.
  • Toymaker Tixx will now wait at the halfway point and will give players an option to receive a present right away, receive more presents at the end (if players can make it there), or to create a temporary checkpoint.
  • There is no longer a delay to allow all players to attempt and complete the puzzle.

Bell Choir Ensemble

  • Players can show off their musical skills in this rhythm-based activity and earn Wintersday gifts each time they successfully complete a song.

Snowball Mayhem

  • Players can join a team, pick a role, and battle to return presents to their base in this PvP activity.

Tixx’s Infinirarium

  • Group up with friends to help keep Tixx’s toy-making operation under control.
  • All five paths will be available for the duration of Wintersday.

Donation Drive

  • Ho-Ho-Tron (aka Hobo-Tron) and Marcello DiGiacomo have returned, and they’re looking to collect coins and ugly sweaters for the victims of Scarlet’s attacks.
  • After receiving enough donations, they will load up their gift dolyak and make for the asura gate to Divinity’s Reach, dropping gifts for players along the way.
  • Protect the gift dolyak from greedy snowball-throwing skritt to ensure a merry Wintersday for all.

Rewards

  • Wintersday gifts have been updated for the new year. Open them for chances at crafting materials (including the coveted ascended crafting materials), Essence of Luck, new crafting recipes, and more. To show off Wintersday pride, keep an eye out for special rare items such as the adorable Mini Ho-Ho-Tron, the returning Unbreakable Choir Bell, new Endless Tonic recipes, and recipes for the new ascended back-slot items: Light of Dwayna and Shadow of Grenth.
  • The gift-exchange vendors have returned to Lion’s Arch. Players can exchange their unwanted gifts for something else.

Achievements

  • Each of the activities listed above has one or more achievements that can be earned by participating in the festivities.
  • After completing the Very Merry Wintersday meta-achievement, players will be awarded a box containing their choice of either one Wintersday toy miniature or a giant stack of Wintersday gifts.

    The Nightmare Ends
  • Return to Kessex Hills to experience the culmination of the Tower of Nightmares.
  • When entering Kessex Hills, players with an actual level higher than 25 will automatically be redirected to a story instance.
  • Players at level 25 and under may still opt to play the story instance by speaking to Marjory’s helper, Dee, in Kessex Hills.

Open World

  • The lands surrounding Viathan Lake in Kessex Hills have been forever altered by the tower. Explore the region to discover new events.
  • Toxic Offshoots and Seedlings continue to appear across Tyria.
  • Several renown hearts in Kessex Hills have been updated based on the lingering effects of the Toxic Alliance’s tower.
  • The Moogooloo Waypoint and the Meadows Waypoint have been removed.

Rewards

  • Completing The Nightmare Ends story instance will reward players with a new Antitoxin Injector Skin (back-slot item).
  • Finishing the Nightmare’s Aftermath meta-achievement will award players a Tricolor Key.
  • The Tri-key Chest can now be found in Kessex Hills.
  • Pieces of the key for the Tri-key Chest can be dropped by creatures throughout Kessex Hills or can be acquired through trade with Marjory’s helper, Dee, back at Thunder Ridge Camp.

Achievements

  • The Nightmare’s Aftermath meta-achievement will task players with exploring the fallout of the Tower of Nightmares throughout Kessex Hills.
  • Additionally, completing Nightmare’s Aftermath daily achievements will also contribute to the meta-achievement. These are earned by participating in specific The Nightmare Is Over content each day.

    NEW FEATURES AND CONTENT
    Crafting
  • Armorsmith, Tailor, and Leatherworker can now be leveled to a rating of 500.
  • New ascended-material refinement recipes unlock at a rating of 450.
  • Ascended insignia recipes are now available for purchase from master craftsmen and require a rating of 500 to craft.
  • Ascended armor recipes are now available for purchase from master craftsmen and laurel merchants and require a rating of 500 to craft.
  • Crafting discoveries for exotics have been reset to allow for rediscovery that gives bonus experience and facilitates leveling to a rating of 500.

Changes to Rewards

  • Ascended armor can now drop anywhere that ascended materials or other ascended items can be found.
  • Loot dropped by the Karka Queen has been improved; she also has a chance to drop Settler’s insignias.
  • Sentinel’s insignias can now be purchased from the guild vendor.
  • Exotic armor pieces with the stat combos Rabid, Dire, Magi’s, Soldier’s, Cavalier’s, and Shaman’s now have a chance to salvage their insignia.

Structured Player vs. Player

  • Players will now have a chance at receiving Essence of Luck when salvaging PvP items.
  • Players can now earn gold while participating in PvP.
    • There is a 5-gold-per-day cap in Custom Arenas and a 15-gold-per-day cap in Solo Arenas and Team Arenas.
    • Rewards are higher in Solo Arenas and higher still in Team Arenas.
  • Added a temporary vendor to the Heart of the Mists that has items that can be purchased with both glory and gold. The vendor contains the following items:
    • Tomes of Knowledge
    • PvP dungeon armor sets
    • PvP cultural armor
    • 20-slot bags
    • Custom Arena starter kits

General

  • Fixed a bug with the dredge commissar group event in the Dredgehaunt Cliffs that would cause it to run too frequently. With this fix, the event will have a minimum downtime of 20 minutes between runs.

Dungeons

  • Pristine Fractal Relics can be converted to the Fractal Relic currency by double-clicking them.
  • Mistlock Instability on fractal level 37 has been re-enabled.

Items

  • The ascended version of the Triforge Pendant is now account bound and soulbound on use, instead of soulbound on acquire.

Profession Skills
We are introducing a new healing skill for each profession. These skills are locked in both PvE and PvP. They can be unlocked by purchasing them with 25 skill points. When a skill is unlocked on a character, it becomes unlocked in both PvE and PvP.
General

  • Immobilize can now only stack 3 times.

Charr

  • Shrapnel Mine: Updated the skill facts to indicate its proximity radius and explosion radius.

New Healing Skills:
Elementalist

  • Arcane Brilliance—Arcane: Blast the area, hit foes with critical damage, and heal yourself. Healing effectiveness is increased for each target hit.

Engineer

  • A.E.D—Gadget: Activate your A.E.D., enabling the system to heal you after a brief period of time. If you take lethal damage while A.E.D. is active, it disables and heals you for a large amount.
    • Static Shock (Toolbelt):* *Use your A.E.D. to stun an enemy.

Guardian

  • Litany of Wrath—Meditation: Heal yourself. For a brief time, heal yourself based on a percentage of damage dealt to enemies.

Mesmer

  • Signet of the Ether
    • Signet Passive:* *Regenerate health based on the number of active illusions you control.
    • Signet Active:* *Heal yourself and recharge all phantasm skills.

Necromancer

  • Signet of Vampirism
    • Signet Passive: Heal when struck by a foe.
    • Signet Active:* *Heal yourself and mark a foe. Friendly players will siphon life from that enemy.

Ranger

  • Water Spirit—Spirit:* *Summon a water spirit that grants nearby allies a chance to heal when attacking.
    • Aqua Surge:* *Heal yourself and cause your water spirit to heal nearby allies.

Thief

  • Skelk Venom—Venom: Heal yourself. Your next few attacks heal you.

Warrior

  • Defiant Stance—Stance:* *Heal yourself. Absorb all incoming damage for a period of time.

BALANCE, BUG-FIXING, POLISH
Elementalist
The goal of this release for the elementalist was to increase the power of the Earth Magic, Air Magic, and Fire Magic trait lines, while taking away some of the need to go into the Arcana line. This was done by bringing up the base cooldown of attunements so that elementalists aren’t forced to go as deep into Arcana in order to get the old attunement-cooldown percentages. In doing so, we decided to move some of the most powerful Adept-tier traits in Water Magic and Arcana to the Master tier. This was done to avoid power creep that would have occurred by letting players gain powerful effects in the Master and Grandmaster tier of Fire Magic, Air Magic, and Earth Magic and still get the extremely powerful traits in Water Magic and Arcana by only investing 10 points.

  • Fire Magic II—Conjurer: Moved this trait to the Adept tier.
  • Fire Magic III—Ember’s Might: The effect of this trait has been changed. Burns applied now last 25% longer.
  • Fire Magic VIII—Burning Fire: This trait has a new effect and now automatically uses Cleansing Fire when the elementalist has 3 conditions. There is also a 40-second cooldown. Moved to the Master tier.
  • Fire Magic 25—Burning Rage: Increased the damage dealt to burning foes from 5% to 10%.
  • Air Magic V—Soothing Winds: Increased the conversion from 5% to 7%.
  • Air Magic XI—Tempest Defense: Decreased the cooldown from 60 seconds to 25 seconds.
  • Earth Magic 5—Stone Flesh: Increased the toughness while attuned to Earth magic to 1.5 per level (120 at level 80).
  • Earth Magic VII—Strength of Stone: Added a 10% gain to condition damage based on toughness.
  • Earth Magic XI—Diamond Skin: This trait has been redesigned. Conditions now cannot be applied to players when their health is above the 90% threshold.
  • Water Magic I—Arcane Abatement: Moved to the Adept tier.
  • Water Magic III—Cantrip Mastery: Moved to the Adept tier.
  • Water Magic V—Soothing Wave: Moved to the Adept tier. This trait is now redesigned to gain regeneration on incoming critical hits.
  • Water Magic VIII—Aquamancer’s Alacrity: Moved to the Master tier.
  • Water Magic IX—Soothing Disruption: Moved to the Master tier.
  • Water Magic X—Cleansing Wave: Moved to the Master tier.
  • Arcana III—Final Shielding: Decreased the cooldown from 90 seconds to 75 seconds.
  • Arcana IV—Vigorous Scepter: Moved to the Adept tier.
  • Arcana V—Blasting Staff: Moved to the Adept tier.
  • Arcane VI—Windborne Dagger: Moved to the Adept tier. This trait now functions outside of combat.
  • Arcana VII—Arcane Retribution: Moved to the Master tier. Decreased the cooldown from 90 seconds to 45 seconds.
  • Arcana VIII—Elemental Attunement: Moved to the Master tier.
  • Arcana IX—Arcane Resurrection: Moved to the Master tier.
  • The following changes were done to reduce the burden of putting points into the Arcana trait line:
    • The base cooldown of attunements has been reduced from 16 seconds to 13 seconds. The attunement cooldown rate now increases by 1% per point in Arcana, down from 2%. The end result is that attunements now go from 13 seconds to 10 seconds instead of the old range of 16 seconds to 10 seconds.
    • The base global attunement cooldown is now 1.625 seconds. The global attunement cooldown rate now increases by 1% per point in Arcana, down from 2%. The end result is that global attunement cooldown now goes from 1.625 seconds to 1.25 seconds instead of the previous range of 2.0 seconds to 1.25 seconds.

Bug Fixes

  • Cleansing Wave: Fixed a bug that caused the trait fact to display an incorrect number of targets.
  • Static Field: The strike from this skill will no longer be limited by range or line of sight, making it consistent with the stun portion of the skill.
  • Ring of Earth: Added a range indicator.
  • Conjure Frost Bow, Conjure Flame Axe, and Conjure Lightning Hammer: These abilities will no longer go on full cooldown when interrupted.
  • Signet of Restoration: Fixed an issue that caused the skill to heal for incorrect amounts when traited with Written in Stone.
  • Magnetic Wave: Added a range indicator. Updated the radius fact to display the proper distance.
  • Soothing Mist: Updated the trait fact to indicate its proper radius.
  • Conjure Fiery Greatsword: This skill can now be cast while moving.
  • Zephyr’s Speed: Fixed an issue that caused this trait to behave incorrectly with Lingering Elements.
  • Stone Flesh: Fixed an issue that caused this trait to behave incorrectly with Lingering Elements.

Engineer
We wanted to maintain the engineer’s core roles while still increasing build diversity. We also wanted to take out some of the random effects for some of the class’s traits. The biggest change here is allowing Modified Ammunition to work with any skills so that an engineer, regardless of build, can look at putting 30 points into Firearms. By increasing the swiftness duration on Speedy Kits, we hope to allow swiftness to be maintained more reasonably without having to constantly swap kits. This change will also bring down the total uptime for vigor due to its interaction with Invigorating Speed. We don’t like classes having permanent vigor, and this is one of the areas where we needed to tone down the uptime of the engineer’s vigor.

  • Explosives V—Accelerant-Packed Turrets: Moved to the Adept tier.
  • Explosives VI—Exploit Weakness: Increased the health threshold from 25% to 50%.
  • Explosives IX—Incendiary Powder: Moved to the Master tier.
  • Firearms XI—Modified Ammunition: This trait now works regardless of the equipped weapon.
  • Inventions V—Energized Armor: Increased the conversion from 5% to 7%.
  • Inventions VIII—Power Shoes: This trait now works outside of combat.
  • Inventions X—Autotool Installation: Increased the healing percentage from 1% to 5%. Decreased the interval from 10 seconds to 3 seconds.
  • Inventions XI—Elixir-Infused Bombs: Scaling with healing power has been increased by 50%.
  • Alchemy V—Blood Injection: Increased the conversion from 5% to 7%.
  • Alchemy 15—Transmute: Increased the percentage chance from 8% to 100%. This effect can now only trigger once every 15 seconds.
  • Tools VI—Speedy Kits: Increased the swiftness duration to 10 seconds. This effect can now only trigger once every 10 seconds.
  • Tools XI—Armor Mods: Changed this to now trigger when struck instead of on incoming critical hits. Reduced the cooldown from 25 seconds to 15 seconds.
  • Blunderbuss: Increased the range of this skill from 400 to 500 (700 when traited with Rifled Barrels).
    *
    Bug Fixes*
  • Elixir U: Updated the skill facts to display the proper information associated with this skill.
  • Med Kit: Added duration facts to the skills on this kit.
  • Rifled Turret Barrels: Updated Rifle Turret and Rocket Turret to display a damage increase when this is traited.
  • Slick Shoes: Added a duration fact.
  • Grenade Barrage: Updated the skill facts to indicate the number of grenades thrown when Grenadier is traited.
  • Glue Shot: Added a skill fact for pulses.
  • Jump Shot: Increased the radius of the initial damage from 120 to 240 to match the land radius. Updated the radius fact.
  • Mortar: The global cooldown has been increased to 2 seconds, which is the actual rate of fire that it’s able to have.
  • Net Turret: Fixed an issue that occasionally caused the turret to lose its attack when overcharged.
  • Flamethrower—Napalm: Burning duration now shows the proper burning duration when traited with Napalm Specialist.

Guardian
Tank and supportive guardians are in a strong position in many game types. We do feel that damage guardians are not as powerful as they could be. While we don’t want guardians to be as strong offensively as some of the other classes (given their powerful defensive abilities), we opened up more offensive guardian builds.

  • Zeal V—Shattered Aegis: This trait now applies damage instead of burning.
  • Zeal VII—Zealous Blade: This trait now scales with healing power by 2%.
  • Zeal XII—Kindled Zeal: Increased the conversion from 10% to 13%.
  • Radiance V—Searing Flames: Reduced the cooldown from 20 seconds to 10 seconds.
  • Radiance X—Powerful Blades: Increased the damage from 5% to 10%.
  • Valor VI—Retributive Armor: Increased the conversion rate from 5% to 7%.
  • Honor VI—Pure of Heart: Increased scaling with healing power from 25% to 40%.
  • Virtues VIII—Supreme Justice: Decreased the number of attacks from 4 to 3.
  • Symbol of Swiftness: This skill now applies 4 seconds of swiftness per pulse, rather than 8 seconds to players without swiftness and 1 second to players with swiftness.

Bug Fixes

  • Virtue of Justice: Updated the skill facts to indicate the number of attacks required to trigger this skill. Added a fact that indicates radius when Permeating Wrath is traited. Updated the skill to indicate the increased burn duration when Supreme Justice is traited.
  • Virtue of Resolve: Updated the skill facts to display the correct healing when Absolute Resolution is traited.
  • Tome of Wrath—Zealot’s Fervor: Fixed the range indicator so that it will now update properly.
  • Signet of Wrath: Updated the skill facts to indicate vulnerability when Binding Jeopardy is traited.

Mesmer
The bulk of the mesmer changes are focused on two things: 1) Increasing some of the mesmer support traits and condition-removal traits. 2) Reducing the dependency on certain trait lines. The changes to Mender’s Purity and Shattered Conditions as well as the move of Dazzling Glamours to the Adept tier are meant to accomplish the first of these two. The changes to Shattered Strength and Illusionist’s Celerity accomplish the second goal. Before this change, mesmers needed to place 25 points into Illusions for many of their builds. Now they can place only 15 points to get the illusion cooldown reduction, which will give them back 10 more trait points to open up some new builds. Finally, we felt that the mantra-centric traits were fairly difficult to collect. Moving Mantra Mastery to the Adept tier takes some trait pressure off of the Dueling line, allowing mantra mesmers to gain a good trait with only 10 points.

  • Domination XII—Confounding Suggestions: This trait now also increases daze duration by 25%.
  • Dueling VI—Mantra Mastery: Moved to the Adept tier.
  • Dueling VII—Protected Mantras: Moved to the Master tier. Increased the toughness from 400 to 600.
  • Chaos I—Chaotic Revival: Reduced the cooldown from 35 seconds to 10 seconds.
  • Chaos VII—Mirror of Anguish: Reduced the cooldown from 90 seconds to 60 seconds.
  • Chaos 25—Chaotic Transference: Increased the conversion from 5% to 10%.
  • Inspiration IV—Mender’s Purity: This trait now removes 2 conditions.
  • Inspiration XI—Shattered Conditions: Increased the radius from 240 to 600.
  • Illusions VI—Dazzling Glamours: Moved to the Adept tier.
  • Illusions VIII—Illusionary Invigoration: Reduced the recharge from 90 seconds to 60 seconds. Moved to the Master tier.
  • Illusions 15—Illusionist’s Celerity: Moved to the Master tier.
  • Illusions 25—Shattered Strength: Moved to the Grandmaster tier.

Bug Fixes

  • Ether Feast: Fixed a bug that was preventing the heal amount per illusion to properly scale with healing power.
  • Temporal Enchanter: Fixed an issue that caused this trait to display multiple durations on glamour skills.

Necromancer
For the necromancer, we felt that a few traits and skills were too powerful, while others were lacking in efficacy. We brought down some of the raw damage conditions that the necromancer enjoys, while also maintaining their pressure and sustain elements. The necromancer’s mobility will remain where it is currently, as we want the necromancers to focus on sustaining themselves through the use of death shroud, health siphoning, and slowing down their opponent’s ability to act.

  • Mark of Blood: Removed 1 stack of bleed when used in PvP.
  • Spite X—Chill of Death: Increased the trigger threshold from 25% to 50%.
  • Spite 15—Death into Life: Increased the conversion from 5% to 7%.
  • Curses IV—Enfeeble: Decreased the weakness duration to 2 seconds. Decreased the bleeding to 1 stack and 6 seconds. Removed the cooldown.
  • Curses VIII—Banshee’s Wail:* *Increased the cooldown reduction from 15% to 20%.
  • Death Magic 5—Reanimator: Decreased the cooldown from 30 seconds to 15 seconds.
  • Death Magic VIII—Reaper’s Protection: Decreased the cooldown from 90 seconds to 60 seconds.
  • Death Magic 25—Deadly Strength: Increased the conversion from 5% to 10%.
  • Blood Magic 25—Blood to Power: Decreased the health threshold from 90% to 75%. Increased the power from 90 to 120.
  • Soul Reaping II—Vital Persistence: Increased the reduction of life force drain from 25% to 50%.
    *
    Bug Fixes*
  • Dark Path: Added a radius skill fact.
  • Plague: Fixed a bug that prevented both of the spectral buffs from the Spectral Walk skill to be removed when activating this skill.
  • Well of Power: Fixed a bug that prevented this skill from properly converting fear into stability.

Ranger
For the ranger, we’ve adjusted the placement of some traits in order to have more build combinations. For example, by swapping Nature’s Vengeance and Spirits Unbound so that rangers can have spirits follow players in tier 2, players can now opt out of the higher damage output from spirits and still have options elsewhere. We also enhanced some Marksmanship traits and a Skirmishing trait to make power specs more appealing. We feel rangers also currently have too much endurance regeneration through traits. Due to this, we’ve made adjustments to Wilderness Survival traits, and we’ve also brought down the passive effect of Sun Spirit and the active effect for Storm Spirit.

  • Long Range Shot: Increased the damage at the less-than-500 range by 20%. Increased the damage at the 500 to 1000 range by 15%.
  • Marksmanship V—Predator’s Instinct: Increased the threshold from 25% to 50%. Increased the cripple duration from 2 seconds to 10 seconds. Increased the cooldown from 15 seconds to 30 seconds.
  • Marksmanship VI—Beastmaster’s Bond: Decreased the cooldown from 90 seconds to 60 seconds.
  • Skirmishing XII—Moment of Clarity: Stun duration increased from 50% to 100%.
  • Wilderness Survival 5—Natural Vigor: Reduced the increased endurance regeneration from 50% to 25%.
  • Wilderness Survival VIII—Oakheart Salve: Decreased the recharge of this trait from 20 seconds to 15 seconds.
  • Wilderness Survival XII—Bark Skin: Increased the damage reduction from 30% to 50%.
  • Nature Magic I—Circle of Life: Cleared up the text of this trait to clearly identify that it happens when downed, not defeated.
  • Nature Magic V—Strength of Spirit: Increased the conversion from 5% to 7%.
  • Nature Magic VII—Spirits Unbound: Moved to the Master tier.
  • Nature Magic IX—Two-Handed Training: Greatsword and spear attacks now have a 50% chance to grant fury on hit. Each attack will have 3 seconds of fury. There is also a 10-second cooldown.
  • Nature Magic X—Enlargement: This trait now uses Signet of the Wild to trigger. This reduces the cooldown to 60 seconds and allows it to interact with the Signet of the Beastmaster and Signet Mastery traits.
  • Nature Magic XI—Nature’s Vengeance: Moved to the Grandmaster tier.
  • Beastmastery VI—Mighty Swap: The might from this trait now applies to players and their pet.
  • Sun Spirit: Reduced the passive burning from 3 seconds to 2 seconds.
  • Storm Spirit: Reduced the damage from the Call Lightning skill by 33%.

Bug Fixes

  • Trap Potency: Updated this trait to indicate the correct condition duration increase (100%).
  • Path of Scars: Fixed a bug that enabled the skill to be fired at enemies behind the ranger.
  • Whirling Defense: Updated the skill facts to be more precise, adding a separate radius for attack and reflection.
  • Winter’s Bite: Added a weakness skill fact.
  • Hunter’s Call: Updated the damage fact to reflect the proper amount of hits.
  • Call of the Wild: Removed the unnecessary range fact.

Ranger Pets

  • Global
    • The ranger pet health bar now displays the current health of the player’s pet as a raw number. A tooltip has been added to display the current and maximum health.
  • Fern Hound
    • Regenerate: Removed the extra radius fact.
  • Red Moa
    • Furious Screech: Added skill facts for radius and number of targets.
  • Arctodus
    • Rending Maul: Updated the facts to properly represent the two hits from this attack.

Thief
One of the issues we are working on for thieves in this release is the dependence on traits that boost initiative. We did this by shaving a significant amount of initiative gain from these traits while simultaneously boosting the generic rate of initiative gain by 33%. We have also reduced the effectiveness of high-evasion thieves by reducing vigor uptime and adding some cast time to the Shadow Return skill on the sword. This prevents thieves from evading and easily dealing with being disabled (stun, daze, fear, knockdown, etc.). Also, we are trying to improve the survivability of thieves in the Acrobatics line through easier access to the Hard to Catch trait and increased effectiveness of the Assassin’s Reward trait. This will reward thieves who are actively engaged in the fight rather than those who are just dodging over and over again. The change to Infusion of Shadow is meant to stop players from gaining initiative by applying stealth while already in stealth. This should keep thieves from being able to recharge all of their power while idling in a very long stealth. We felt that using a lot of different abilities to maintain stealth is okay, but reusing the same ability over and over for almost permanent stealth was just bad for the game, especially when gaining large amounts of initiative.

  • Increased the base rate of initiative gain from .75 per second to 1 per second.
  • Sword—Shadow Return: Renamed to Infiltrator’s Return. Added a .25-second cast time.
  • Pistol—Pistol Whip: Reduced the aftercast on the first half of this skill by .25 seconds.
  • Deadly Arts VI—Sundering Strikes: Increased the trigger chance from 33% to 50%. Removed the internal cooldown. Decreased the vulnerability duration from 14 seconds to 6 seconds.
  • Critical Strikes VI—Practiced Tolerance: Increased the conversion from 5% to 7%.
  • Critical Strikes VIII—Signet Use: Reduced the initiative gain from 2 to 1.
  • Critical Strike X—Critical Haste: Increased the trigger chance to 25%.
  • Critical Strikes 15—Opportunist: Increased the trigger chance to 50%. Increased the cooldown from 1 second to 5 seconds.
  • Shadow Arts V—Infusion of Shadow: Increased the amount of initiative gained to 2, but only when entering stealth.
  • Acrobatics III—Vigorous Recovery: Reduced the vigor duration from 8 seconds to 5 seconds.
  • Acrobatics IV—Assassin’s Retreat: Increased the swiftness duration to 20 seconds.
  • Acrobatics IX—Quick Recovery: Reduced the initiative gain from 2 to 1.
  • Acrobatics X—Hard to Catch: Moved to the Master tier.
  • Acrobatics XI—Assassin’s Reward: Increased the scaling with healing power by 35%. Moved to the Grandmaster tier.
  • Trickery 5— – Kleptomaniac: Reduced the initiative gain from 3 to 2.
  • Trickery VII—Bountiful Theft: Reduced the vigor duration from 15 seconds to 10 seconds.

Bug Fixes

  • Ink Shot: Updated the damage fact to function with Power Shots.
  • Ink Shot—Smoke Trail: This skill will now return to Ink Shot if the projectile is destroyed.
  • Dancing Dagger: Updated the cripple skill fact to display the proper duration.

Warrior
The overall goal here is to reduce the damage for very high-control warriors. This means reducing some dependency on spending 30 points for the Burst Mastery trait and making warriors spend 20 points in Arms to get the benefit of Unsuspecting Foe. We also reduced the damage on the Earthshaker skill to separate the control from the damage. We don’t mind warriors doing massive damage, or doing great area-of-effect control, but we’re trying to prevent them from easily doing both. We also increased the readability of Skull Crack, which will allow opposing players to more easily react to it. Combustive Shot on the longbow also saw some rework. It will scale better with adrenaline levels and still provide strong burning per adrenaline level, but the raw damage was toned down slightly.

  • Strength III—Great Fortitude: Increased the conversion rate from 5% to 7%.
  • Strength 5—Reckless Dodge: Increased the damage by 25%.
  • Arms IV—Crack Shot: Moved to the Adept tier.
  • Arms VII—Unsuspecting Foe: Moved to the Master tier.
  • Arms XII—Last Chance: Increased the threshold from 25% to 50%. Reduced the cooldown from 45 seconds to 40 seconds.
  • Defense XII—Spiked Armor: Reduced the recharge from 15 seconds to 10 seconds.
  • Defense 25—Armored Attack: Increased the conversion rate from 5% to 10%.
  • Tactics 5—Determined Revival: This trait now correctly displays the amount of toughness.
  • Tactics 25—Reviver’s Might: This trait now applies 3 stacks of might instead of 1.
  • Discipline II—Thrill of the Kill: Increased the adrenaline gain from 1 to 10.
  • Discipline XI—Burst Mastery: Reduced the damage increase from 10% to 7%. Removed the erroneous adrenaline gain fact.
  • Earthshaker: Reduced the damage by 20%.
  • Staggering Blow: Reduced the damage by 23%.
  • Skull Crack: Increased the cast time from .25 seconds to .5 seconds. Updated the animation and effects of this skill to be more clear.
  • Combustive Shot: Increased the pulse duration to 3 seconds. Increased the burn duration per pulse to 3 seconds. Normalized the damage per pulse. Updated the pulses per adrenaline tier to 2, 3, and 4 respectively for adrenaline levels 1, 2, and 3.

Bug Fixes

  • Crack Shot: Added a piercing fact to the trait and to the affected skills when it is traited.
  • Healing Signet: Added an interval fact.
  • Eviscerate: Fixed a bug that caused the damage facts to display the damage levels with Burst Mastery at all times.
  • Uppercut: Fixed the damage facts in regards to Burst Mastery.
  • Earthshaker: Fixed the skill facts to indicate the damage increase when Burst Mastery is traited.
  • Forceful Shot: Fixed the skill facts to indicate the damage increase when Burst Mastery is traited.
  • Combustive Shot: Fixed an issue that caused the field to be created at incorrect locations when the warrior moved out of range of their initial target. Fixed the skill facts to indicate the damage increase when Burst Mastery is traited.
  • Skull Crack: Fixed the skill facts to indicate the damage increase when Burst Mastery is traited.
  • Kill Shot: Fixed the skill facts to indicate the damage increase when Burst Mastery is traited.
  • Berserker Stance: Rewrote the description to more clearly reflect the function of the skill.
  • Battle Standard—Whirlwind Banner: Edited the description and fixed some spelling errors.
  • Determined Revival: Updated this minor trait to indicate the toughness gained.
  • Call to Arms: Added an unblockable fact and range indicator to this skill.
  • Rifle Butt: Fixed a bug that prevented the knockback fact from displaying the correct distance.
  • Signet of Stamina: Fixed a bug that prevented this skill from properly removing all conditions.
  • Shrug It Off: Fixed a bug so that prevented the “Shake It Off!” skill triggered from this trait to properly break fear. Decreased the radius of Shrug It Off to 600 to match the radius of “Shake it Off!” Updated the facts to reflect the trait’s functionality.
  • “Shake It Off!”: Updated the skill fact for conditions removed to display the actual number of conditions removed.
  • Desperate Power: Fixed a bug in which this trait would work while above the intended health threshold.

Structured Player vs. Player

  • Increased the visibility of player nameplates and health bars while spectating.
  • To reduce the frequency of players leaving tournament matches, the maximum amount of dishonor has been reduced to 3.
  • To make Slayer and Conqueror achievements more attainable, we have added additional tiers to the achievements.

BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions

  • New, exclusive faces have been added to the Total Makeover Kit. Three new faces for each race and gender have been added for a total of 30 new faces that can only be acquired from the Total Makeover Kit in the Gem Store.
  • The Collection Expander is now available in the Gem Store in the Upgrades category for 800 gems each. Each Collection Expander increases the stack size allowed for all collections by 250 to a maximum of 1000.
  • During the Wintersday celebration, every Black Lion Chest now contains 3 Giant Wintersday Gifts in addition to its usual rewards. Black Lion Chest Keys can be purchased in the Gem Store in the Consumable category for 125 gems each or 25 for 2100 gems.
  • The new Permanent Snow Globe Finisher is now available in the Gem Store in the Upgrades category for 700 gems. Drop one of four randomly selected, beautifully animated, snow globes on defeated foes.
  • Holiday Gifting Event
    • From now through December 31, players who send a gift to a friend can purchase that same item for themselves at 40% off! Let the sharing begin! All discounts must be claimed by 11:59 p.m. PST on December 31.
  • Improvements
    The Style category of the Gem Store is being streamlined, and the following pieces will no longer be available starting December 17^th^:
    • Bunny Ears
    • Aviator Sunglasses
    • Sport Sunglasses
    • Wide Rim Glasses
    • Boxing Gloves
    • Khaki Cargo Shorts
    • Riding Gloves
    • Riding Boots
    • Riding Pants
    • Layered Vest
    • Cherry Blossom Shirt
    • Ornate Ruched Shirt
    • Country Lace Gathered Shirt
    • Silk Brocade Vest with Shirt
    • Leather Hoodie
    • Casual Hoodie
    • Designer Hoodie
    • Fitted Casual Shirt
      Players who previously purchased these items will still retain the ability to use them.

(edited by Moderator)

Stop taking down pvp hours before a patch

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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The fix for this went live today, you should see minimal downtime around builds going forward.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

ANET re-directing to lobby?!

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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This fix has made its way to the live servers. You guys should start seeing very minimal downtime around builds now.

If you notice any strange behavior please let me know.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

CDI- Process Evolution

in CDI

Posted by: Isaiah Cartwright

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Isaiah Cartwright

Guild Wars 2 Lead Designer

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I think that’s fair but there wasn’t much back and forth on the topic sense our commander system is so simple there isn’t much to discuss.

Thanks for the feedback though I’ll make sure and cover some more reasoning/explanation for things next time.

~Izzy @-’——

Reporting names

in Account & Technical Support

Posted by: Chris Cleary

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Chris Cleary

Game Security Lead

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Your name was changed because it closely resembles that of a religious figure. While I agree that sometimes there are names that do not intend to be offensive, if they are borderline, GMs are forced to to make a judgement call. Given the name of your past characters, and the number of infractions for their character names, the GM made the correct decision to change your character name.

If you would like to appeal your character rename, please contact Customer Support by opening a support ticket.

Locking this thread.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

ARENA: double standards on names

in Account & Technical Support

Posted by: Chris Cleary

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Chris Cleary

Game Security Lead

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You have 17 different Bad Names infractions and continue to use variations and special characters of those names, I would highly suggest you stop. Usage of Guild Wars characters is not allowed in character names.

Locking this thread.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

(edited by Chris Cleary.8017)

CDI- Process Evolution

in CDI

Posted by: Isaiah Cartwright

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Isaiah Cartwright

Guild Wars 2 Lead Designer

Next

Just some feedback on the current WvW CDI thread whilst there are some good suggestions it seems to be going pretty much nowhere in collaborative terms, much like the first WvW thread.

What where some things that could have been done better in that thread? What are some examples of collaboration you are looking to see ?

~Izzy @-’——

Collaborative Development: Commander System

in CDI

Posted by: Isaiah Cartwright

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Isaiah Cartwright

Guild Wars 2 Lead Designer

Next

I’m going to close this thread as I think this topic has come to and end, I wanted to thank everyone involved it’s been a great thread here is a summary of the discussions, this is a list of the main topics that where discussed and not a list of upcoming features. As with all CDI threads will bring the info gained from these threads into our discussion internally.

Commander Visibility

  • More options for the Color/Shape of the tag itself. This could be tied to functionality or rank of commanders but mainly targeted around organization.
  • Removal of buff display to enemies. As well as we should avoid doing skills/abilities that highlight the commander to enemies.
  • Ability to limit visibility to a sub group, party, guild, ect..
  • Tag sizing. (I debate this a bit as when you auto size the tag you can often lose the ability to see how far away something is but it was brought up a lot so listing it here)
  • Add squads to LFG system.

Commander Tools

  • More detailed supply info that’s always up. (Increased radius)
  • Ability to create sub roles within a squad.
  • Current squad tools are rarely used.
  • Seems to be some debates on buffs to followers, but there is a lot of good examples of ways to do that.
  • Squad size needs to be increased.
  • Ability to group up parties or other commanders to form different squad organization.
  • Improved chat suppression for commanders
  • Commander announcements (yellow text across the screen)
  • Open/Closing Squad tools

Commander gating

  • Current 100g gate isn’t the cleanest gate. (Whole goal behind a gate is to limit the number of commanders out there.
  • Gating using WvW abilities seems to have some debate to it, but seems like something we should avoid.
  • Account bound commander tags vs character bound.

The next CDI thread will be run by Chris Whiteside starting on Wed 12/11 the topic will be Progression.

Once again Thank you these threads are a joy to read and cause many great conversations and discussion here in the office.

~Izzy @-’——

We're coming for you Blackgate - Anvil Rock

in Match-ups

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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As this is not a matchup thread, it has no place in the matchup subforum. Please keep all threads in the matchup subforum restricted to current matchups and indicate all three participating worlds in the title. Thank you.

Not Getting Our Mails? Yahoo, Gmail, Hotmail & more.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Just wanted to say that email authentication for the forums stopped working for me in early October. The mail provider is yahoo. The IP address I am logging from does not change at home nor at work (which is why I can log in and post this from home.) The IP from work is the one I try to authenticate. I do not use a throw-away for the login, so that is not the issue. I did check “not spam” at some point most likely. I try to authenticate and I never get the email. I chaulked this up to a possible temporary problem at yahoo’s end because they keep making changes to their web based email service so didn’t try again until today. It still does not work for me… just a heads up.

Thanks for this report. We have reached out to Yahoo to try to solve this problem. We’ll keep trying to correct the issues — as much as we are able — for all the providers who seem to have “difficulty” delivering our emails to the customers’ in-boxes.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

e-Mail from "ArenaNet?" Please read! [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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These phishing e-mails are continuing, so I want to get this thread up front again.

Please note: If you see a link in an e-mail, we encourage you to copy and paste the link into your browser, instead of clicking the link. This is good practice for any unsolicited e-mail that you receive.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

gold for tpvp matches in the past?

in PvP

Posted by: Hugh Norfolk

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Hugh Norfolk

PvP Game Designer

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I didn’t know Harry Potter worked on Guild Wars 2. . . . wait that is . . . touche :P

I really really REALLY need to know if you’re the actor who plays McLovin in Superbad!

Sadly I am not.

Quick Question

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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TP is shared by both NA and EU.

This is correct.
The trading post is currently global, There is only one trading post.

gold for tpvp matches in the past?

in PvP

Posted by: Hugh Norfolk

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Hugh Norfolk

PvP Game Designer

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I didn’t know Harry Potter worked on Guild Wars 2. . . . wait that is . . . touche :P

Can't buy gems.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We changed our payment system and if you were not able to purchase, I’d recommend that you try again. I think you’ll find that purchasing gems is an easier process and of course if you have any troubles at all, please submit a ticket by visiting the Support link above and then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

How to get Heroic Edition bonus items

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Guys….. when i created the first character i clicked “Take All” from mail but didnt know what is it and deleted it for next character… what am i going to do now?

You can contact Support and see what we can do about that.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Chinese guy tried to hack into my account

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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As mentioned, update your credentials, clear your computer of any keyloggers and viruses, and be sure you use a unique, new, complex password for the game.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

FOTM still dropping weapon instead of skin?

in Bugs: Game, Forum, Website

Posted by: Andrew Gray

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Andrew Gray

Game Designer

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This issue should be fixed in an upcoming patch. Thank you for the report.

Gems, paypal, credit cards..

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Tried today buy some gems, with paypal as i already done few times before. But today i was a little shocked when it throw me to gw2 site with a error.
One question, why does gw2 have option of buying gems with PAYPAL, when it actually not using paypal and forcing money withdrawal from credit card only?
Why A.net made that option if its not working? I have money on my paypal balance and its paypal that i selected as a payment method choice. Then again why the hell i must pay with my credit card?

But you don’t need to purchase with your credit card! Or at least I cannot see why you would need to do that. I’m sorry for this inconvenience, but could you please contact Support about this? Not only can they help you, but it might help other players with the same issue.

Please submit a ticket by visiting the Support link above and then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Fractal Capacitor (Infused)

in Bugs: Game, Forum, Website

Posted by: Andrew Gray

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Andrew Gray

Game Designer

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This issue was reported here: https://forum-en.gw2archive.eu/forum/support/bugs/Fractal-Backpiece-I-can-t-upgrade-it

It should be fixed in an upcoming patch. Sorry for the inconvenience.

Trouble buying gems

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey, the same problem has happened to me also and I just wanted to know if there is anything i could do? I submitted the support claim ticket, yet nothing has changed

The ticket will take a bit of time to get resolved, but the team will help you, if the problem is on our end. Sometimes, it’s the CC company or the Bank that’s causing the stop, and in that case our agent will let you know so you can ring your bank/CC company and ask them to process the sale. But if it’s on our end, we’ll do our utmost to get things resolved quickly.

When did you submit your ticket?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Clarification: Snowball Mayhem & Groups

in A Very Merry Wintersday

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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I wanted to clarify a mistaken assumption that I’ve seen mentioned around the community regarding Snowball Mayhem, namely that you can join Snowball Mayhem as a group.

Snowball Mayhem does not allow players to join as a group.

The following allow joining as a party:

  • Toypocalypse
  • Tixx’s Infinarium

The Ho-Ho-Tron events happen in the open world, so you can experience those as a party.

The following do not allow joining as a party:

  • Snowball Mayhem
  • Bell Choir
  • Winter Wonderland
Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Sales issue

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Okay so I finally convinced one of my friends to start playing guild wars with me, he didnt have enough money on his e-account saw that the sale is ending yesterday, he then did all his possible to get some dollars in his accound in order to get the game in time, made some calls and went to his bank so that they refresh his bank account before sales end, he then couldnt purchase the game, the site apparently blocked his payment for unknown reasons (He had the cash on his account ), later today, after the sales end, he got this :
“Thank you for your patience while we reviewed your issue.

Looking over your account, I see that you were attempting to purchase Guild Wars 2 during the sale that occurred this weekend. Unfortunately, your purchase attempts were displaying high risk characteristics preventing you from making the purchase during that time.

If you are still interested in purchasing Guild Wars 2 at the normal price, please let us know and we will be happy to review your purchase attempts further to determine if we can assist you with your purchase, however, we will not be able to assist you with purchasing the game at the sale price.

If you wish to purchase the game while on sale, we can only suggest keeping an eye on the official Guild Wars 2 website at http://www.guildwars2.com for any information on future sales."

Is it really fair ? He now would have transfered money to an electric account he cant even use anymore (He doesnt have enough for the full price ), can an official at least tell me if they can do something for him ? Thank you for reading

I’d like to see if we can help. What is the ticket number?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

The Obsidian Sanctum is not good enough

in WvW

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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As Devon said back in October,

Guild vs. Guild is a gametype that has a lot of potential and one that we would never do anything but the best possible version of. That version, if it comes, will have to wait until the resources are available to build it. This change is an attempt to provide a workable solution in a timely manner, one that will ease some of the conflict that we have seen arise on the forums and in the game.

What this means is that the team is not focused on making changes to this map at this time. If and when the resources are available to build GvG as a game mode, the team assigned to it will do the best they are able, but that time is not now. The Obsidian Sanctum was built to ease tensions between GvG players and the WvW community by allowing a place for players to GvG where it does not affect total map population and is not affected by the Bloodlust buff.

GvG, in its current form, is a player-organized and player-run gametype and for the time being, must be policed by players. Obviously if anybody is being abusive or obscene in chat, please report them. But, we cannot devote resources to preventing players not involved in organized battles from entering the arena.

Restore my account please

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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If this is still an issue, please post in the Tickets for Review thread above. Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Payment approval Failed

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Well, that’s sure frustrating! As the agent who responded to your ticket explained, something on your financial institution’s end prompted the denial. We’re happy to help you if you can contact your bank or CC provider and get them to clear the matter. Once done, simply update your ticket (respond to the email) and we’ll work with you to make this happen.

Thanks for your support of our game!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Buying gems

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Did you guys get the attention you needed to these “can’t buy” situations? If not, please be sure you submit a ticket and, if it hasn’t been answered in three days, you can post in the Tickets for Review thread: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/first#post48339

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet