Guild Wars 2

Hi. Sorry for the delay. Here are some answers.

Q: Will Scarlet be playing a major role, or will she take a break for the holidays?

A: Scarlet won’t be showing up.

Q: Will Toxx be returning? If so, did he do anything to fix her(?)?

A: Toxx will be back. And like all golems, Toxx is prone to the random error. Some more homicidal than others. Holiday stress, you know.

Q: Are there any plans for future Wintersdays to showcase how each of the races celebrate the holiday differently or has the holiday become mostly homogenized?

A: Right now, we are going to have a centralized Wintersday in Lion’s Arch since the city is a crossroads for all the races.

Q: What made it to be so much like our own (eg. presents, snowmen)?

A: Snowmen and presents were a holdover from Guild Wars 1. Back in the GW1 era 250 years ago, snowmen were servants of the goddess Dwayna and were tasked with making sure the children got their Wintersday presents.

Q: Do humans still do the Dwayna vs. Grenth thing?

A: Yes, but it’s far less pronounced since the exodus of the Six Gods.

Q: Are there any differences in seasons for Tyria, and if so, how does that affect festivals and celebrations?

There are four seasons in Tyria (Zephyr, Phoenix, Scion, and Colossus). The start of Zephyr is the beginning of the year and the end of Colossus closes out the year. On the whole, these seasons are used by NPCs, namely farmers, to sew, grow, and harvest their crops. The seasons have no impact on the festivals or celebrations.

This is not considered a bug.

The Fractal Skin Box is not dropping for the Fractal levels currently available (up to level 50).

It’s not accessible to anyone at this time.

As this thread has more trolling, name-calling, and rude comments than an actual debate, we’re closing it. Please be sure to familiarize yourself with the Forum Code of Conduct. https://forum-en.gw2archive.eu/forum/rules

Hi everyone. Thanks for tuning into the livestream. I’ll try to tackle the remaining Wintersday-related lore questions soon.

I don’t believe we’ve had issues but every college email is different. You can get an email from live.com or gmail.com for free and those seem to have the least problems, tell him to try that if he’s concerned.

And yes, NA and EU testers are on the same server.

Thanks for the report! This is a known bug that has been fixed on our side and will be released soon.

We’ll be announcing a schedule soon, so stay tuned

In regards to Yahoo emails, yes, it applies to .uk as well as SBCGlobal emails.

It’s perfectly fine to have your name be in both the guild representative/leader slot and in the roster, too.

In regards to people in multiple guilds whom were both invited: Please include your information with ONLY ONE GUILD. This will make the process a lot easier and we’ll be able to get your credentials to you faster.

Since this thread has devolved into too many insults and rude comments, we’ll be closing it. If you wish to start a new clean thread, that stays on-topic and clean, you’re welcome to do so.

gidorah.4960:

probably because i prefer function over form and action over talk i really don’t care about how functional improvements are presented and if it is done in small batches or big. It also sounds like devon isn’t willing to drop his pet projects and direct his resources to fixing wvw’s big problems which is something the wvw community was ok with under habib.

Chris has called you out on things before, and now I’m going to do it. This is not acceptable for these threads. You are not engaging with the discussion, you are not proposing solutions, you are instead using this as an opportunity to berate me, my team, and the studio for the direction we are taking the game. You are making serious extrapolations about things with little to no actual information. The decisions we make in terms of what projects to work on and when they get released are made with the interests of the game as a whole and the studio as a whole. No one person is working on “pet projects” as you term it, we are working on the game.

Please be respectful to all of us and contribute to this discussion, if you are going to continue to post in this thread.

Hey guys,

So, yes unfortunately the travel golems were reset due to the type of progress checks that we place on some types of content. We have a variety of types of progress that we use to track player’s participation in content, from permanent to daily, and in this case the travel golems were set up using a monthly progress type. Since the “Tower of Nightmares” was released on 10/29, that meant that on 11/29, the travel golems would reset progress. There are a number of reasons which are mostly technical that I can’t get into for why we set it up this way, but the short answer is that this is an unfortunate oversight on our part and you have my deepest apologies for the error.

The 12/10 release will resolve this issue.

As another update, we’ve extended an additional 1000 guild invites as of a few hours ago.

Have your guild leaders check their inboxes!

Hexin.5603:

When is the next test date? Just curious (we’re rounding up the necessary info as per the note fyi)….

We haven’t announced anything for next week quite yet, but when we do I’ll be sure to post it here!

If you forgot an email address, please re-send the roster with the appropriate email addresses.

Yup, we’ve sent out a very large amount of invitations and even more will be coming soon. They come from edgeofthemists@arena.net!

Please remember to fill out the entire roster sheet, including email addresses. Do not put anything in the “Internal Use Only” area, as internal = ArenaNet.

Unfortunately I’m not permitted to release these statistics at this time. I’m sorry, I’m sure one day it will be available.

As a future reference, to those who have yet to submit a roster, please be aware that you must fill out the entire roster for every member you want added to the test. (Except, of course, the aforementioned “Internal Use Only” section.) If you don’t provide an email address for everyone, we can’t invite them.

Teraphas.6210:

I am also sure you would agree that most of the wish list expanded functions for commanders that go beyond simple functionality mostly arrived after you asked if we would care for a complete overhaul. The nature of these also vary wildly because of it. It does seem most of us agree on core functions. Perhaps before this thread closes you could include a quick request for us to review the ideas in this thread so far and in as brief a post as possible list what we consider to be needed for a core system, what would be nice and which ideas we would not want to see?

Keep up the great work Devon. Thank you and Izzy both for being so vocal and patient in this subject

My intent is not to quash discussion, simply to set expectations according to what this initiative actually entails. The point being that there is no guarantee that any of the things we talk about in here will make it into the game. The guarantee is that we will discuss the design of them as a community to better inform our decisions. That means, in many occasions, we will end up doing almost exactly what gets discussed. But it also means other things, good ideas or not, will not be implemented for a variety of reasons. To reiterate, I don’t want to stop discussion of any of these ideas, but I do want to make sure it is clear that nothing from these threads is a mandate for the future design of the game.

My intent with breaking the concepts into small scale and wholesale change buckets is simply to get the feeling about how broken the system is and what everyone thinks it should do. Hopefully that clarifies somewhat what I’m trying to do.

There are some new types of various things that have not yet been provided API display names. I will be fixing this shortly.

Thanks for the report.

I just tested this with both a L80 and L52 character, and it did the correct amount of damage. Pressing the 1 button repeatedly will interrupt the channeling of the attack, and never fire a bolt at the target. You need to press it once, and allow the spell to complete.

For those concerned, the email we’re sending all documentation related to the test from is edgeofthemists@arena.net. It wouldn’t hurt to add both that address and noreply@guildwars2.com to your email contact list to avoid problems receiving our emails.

As another clarification, there is a hidden section of the guild roster sheet that says passwords, but you’ll note it says for internal use only. That is for us to use for when we invite your guild! Please do not open or fill in the sections that say internal use only. We’re going to remove that part of the roster sheet from future invitations just to clear up any confusion.

Hey folks,

If you received an invitation that asked for any passwords, it’s not from us. We never ask for any passwords. Please report any emails that ask for passwords to GW2 Support.

There is a hidden section of the guild roster sheet that says passwords, but you’ll note it says for internal use only. That is for us to use for when we invite your guild! Please do not open or fill in the sections that say internal use only.

We do ask for your account number (Username.####) for our reference and any email address. This does not, I repeat, does not have to be the same email as your Guild Wars 2 account. This is how we give you an account for the Edge of the Mists test, which is not accessed from your retail client.

I hope that clarifies any concerns.

MarkPhilips.5169:

Our guild (Make Your Choices [SAW]) was chosen but i’ve some problem to enter in the new map.

Is it working now? (i think it’s the right time). How can i enter exactly in the new map? It appears in the www menu? (i don’t see it now)

Thx

You have to follow the instructions in the email provided and send us a roster list of everyone in your guild whom is interested in the test. From there, we’ll work towards giving you an account so you can download the client.

Hey everyone, just dropping in to let you know that we have identified the issue. A fix will be coming with one of the upcoming Living World releases.

JNetRocks.3652:

Krait, art is something that many cultures use to express themselves and explore ideas. It can be practical like making clay plates to hold food or it can be just for it’s own sake.

Here, this is a piece of art I made for you to express how awesome you are!

The Community Team is squeee’ing with love over here looking at this.

Citizens,

We have invited 1000 additional guilds to the public testing of Edge of the Mists. Please have your guild leaders check their email inboxes! If your guild didn’t make it in this round, don’t lose hope! We’ll be adding more guilds in the coming weeks.

For those of you already invited, we’ll be running two tests today:

9AM-11AM PST
5PM-9PM PST

Thanks again everyone! We look forward to seeing you in Edge of the Mists.

Chidori.9483:

I fully expect major projects to spring from this initiative, in fact, I thought it was the point.

The point of this initiative is not to create major projects but to discuss the basic principles behind the design of our game with you all. That can mean explaining why we didn’t do something one way or explaining why we did do it a certain way. It also means that through that discussion we get a better sense of the best versions of many of the things we intend to work on at some point or ideas for changes that can be made to existing parts of the game. It is not a forum for making demands of what we absolutely must do, nor should the expectation be that whatever we are talking about right now is going to show up next month. If you are expecting to see any of the things we have discussed happening quickly, you should adjust that expectation. Some of it could, but the simple fact that we are discussing it here is not a promise to that effect.

I hope Krait comes back. Krait is most entertaining.

Hi Sorenrye,

Interesting idea, sort of under the ‘bulk APIs’ umbrella. It is something we may consider in the future. I think our bulk/paging features will suffice when they are released, hopefully soon.

Thedenofsin.7340:

Here is my question:

What is wrong with the Raid Leader system in WoW that precludes GW2 from adopting it? That system is at least 5 years old (I think it’s closer to 10) and worked extremely well.

The Raid Leader system in WoW provided:
– raid leaders (aka commanders)
– raid assistants (aka lieutenants)
– multiple target markers for assigning priority/actions
– on-screen message overlays for providing clear, concise directions

If you had this system in GW2, you would eliminate many of the problems in WvW and PVE and PVP to boot!

I’ll respond to this to get the general idea out to everyone. Implementing a system that is in other games, older games or not, that is not in our game at all is a very time consuming project. It is not as simple as just copying and pasting some HTML code. Not only do we have to build it ourselves, but it has to fit with the design of our game both visually and from a systems standpoint. So, building any system of this sort, even one that was a direct copy of one in another game or product, would still be a significant project for us. Which isn’t a reason not to do it, but is a factor in determining when we would want to do those things.

Writer John Ryan and Environment Artist Kevin Green will be on hand for this Friday’s Guild Wars 2 Developer Livestream. They’ll be talking about the lore and art of Wintersday, and how they worked to bring the two together during the creation of Wintersday.

Do you have questions about the creation process? Ask them here–John and Kevin will be pulling some questions from the thread to answer during the livestream. The event begins this Friday, December 6th, at 12:00 PM PST on http://www.twitch.tv/guildwars2.

We’ll see you then!

Hi Grabnok The Destroyer, could you attach the full report to the thread? You can find this by doing the following:

1. Hold down the Windows button on the keyboard and hit the R key.
2. Paste in the following line and then click OK.

C:\Users\%username%\AppData\Roaming\Guild Wars 2

Please locate the “Arenanet.log” (if present) and attach it to the thread by clicking “More posting & formatting options…”

Lastly, when you crash and you get the prompt to send the error report, this is just a bug report that’s sent out our QA and Dev Teams. It does not go to Customer Support and so you won’t get a reply back when these are sent unless you’re contacting support with the report directly.

Hi Guarzog Zogger – what are your in-game temperatures like? Also, in regards to the grey links, as someone else already mentioned, it just means it hasn’t been updated since you last looked at it.

Hi Pityveck,

If you’re on a wireless connection I’d rule that out first and try connecting directly to your modem via Ethernet cable. Aside from this, you could also try the /clientport 80 command which has resolved the issue for some. Beyond this, a proxy service may help, but we generally only like to suggest this to see the difference between your performance on your normal connection, and then one in which you take a different route. Beyond this, I’d recommend creating a support ticket so we can better assist you one on one.

Clientport 80 command:

1. Locate the file “GW2.exe” and right-click it, selecting “Create Shortcut.”
2. Rename this shortcut to “Guild Wars 2 Port Test.”
3. Right-click on this shortcut and select “Properties.”

4. Edit the “Target” line to include /clientport 80 at the end. Note: Please make sure /clientport 80 is outside of the quotes.
• Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
• Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

5. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try Step 4 again.

6. Double click “Guild Wars 2 Port Test” and try connecting again.

Hope this helps!

Hey folks,

Thank you for the reports — I will have the team look into this!

Johje Holan.4607:

Why does making simple changes now preclude making larger changes down the road?

It does not, but it’s important to understand what down the road might mean. It could be a few months or it could be much longer. Any changes would be prioritized in terms of what the entire company is working on. If we don’t think those changes are the best use of resources, it could be a long time. And part of determining that is figuring out how well the system works as it stands. We have finite resources in terms of people and we put them to work on whatever most benefits the game as a whole. That is why I want a gauge of how important it is to you.

A summary of the last few pages:

1) It seems to be consensus that a system allowing commander unlocks for WXP wouldn’t be a good move.

2) A lot of people are interested in a sub-commander or lieutenant system of some sort. One that would allow for greater coordination and delegation.

3) There seems to be a general divide between people proposing a system far more complex than the current commander system and people who just want the system to have more clarity.

People have also been answering Izzy’s questions with a pretty wide variety of experiences.

One thing that is coming up with some frequency is the idea of separating PvE commanders from WvW ones. It’s our goal to not have diverging systems like that. We’d rather build one system that can work for both areas of the game for the sake of clarity. So, that’s another constraint to consider, that we’d be making changes in the best interests of both and not changes that separate them out into unique systems.

I have a couple of other things I’d like to mention. I don’t think we’d want to focus the commander on the guild system. It could be that I’m wrong about that, but it feels restricting to say you can’t be a commander, or a full-fledged one, unless you are in a guild of a certain size. How would people feel if, instead, there were some additional unlocks you could get as a guild commander that only displayed to people in your guild? Maybe if you are in guild only mode on your tag you have some additional tools?

Perhaps the largest question I still have, how would everyone feel if the only changes to commander were the smaller scale ones? The other stuff is super interesting and has a lot of promise, but is also a major task and one I can’t make any guarantees about. I suppose the crux of the question is how priority is the rest of the stuff, if the smaller bits are taken care of? Would the commander system be functional enough with more markers, guild only tags, less suppression, better supplyinfo, and possibly additional marker shapes?

Hey guys,

We’re continuing to work towards fixing this problem. I can’t provide a date but I ask for your patience — when I have more information to provide on this issue I’ll be sure to update everyone.

Thanks!

Everything up to this point have been added to the list. Thanks for the reports, everyone!

We drive thousands of viewers every week to our Twitch channel because we host weekly developer livestreams there. Our channel has a rotating list of great community streamers, which you can find here: http://www.twitch.tv/guildwars2 Likewise, thousands of people see our posts on Facebook and Twitter, so that information reaches a big potential audience for those streamers as well—an audience that doesn’t necessarily read the forums.

There’ve been several suggestions of maintaining a forum post highlighting community streamers. I’ve discussed this with the team, and they like the idea, so here you go. This post will be updated when possible. Note that this list is not intended to be exhaustive, it’s a curated list of community streamers we want to highlight.

Again, we’re open to your suggestions for streams to check out! You can post your suggestions in this thread. Note that simply suggesting a streamer won’t guarantee that we will promote them, but we will review them. We’re looking for good quality streams that have a regular schedule (ideally a published schedule) and abide by good community standards.

Thanks, everyone!

Looking for some Guild Wars 2 community livestreams? Here are some to get you started:

Shinryuku_ku: Daily scheduled livestreams, plays on Crystal Desert. “I try to interact with viewers as much as I can, so if you don’t get a response from me right away, have no fear; I’ll get to your question/comment as soon as possible.”

Magiczipper: Daily scheduled livestreams. I play on server Devona’s Rest. Viewers welcome to join me as I adventure through Tyria.

Floppyquill: Regularly scheduled livestreams, plays on Desolation. PvE livestreams and viewer chats.

Blu: Avid GW2 streamer and caster of sPvP as well as casual shows with friends.

Rin The Yordle: Current livestream schedule and more information on channel page.

Hey Electro, thanks for bringing both of these up. The missing weapon stow is indeed a bug that will be fixed in an upcoming release. The karka issue is a bug due to a change we made to a large number of creatures that reduces their chance to play guttural sounds when they are not the actively selected target. This was mainly to reduce the spamming of attack sounds by Ranger pets and aggressive wildlife. That being said, the Veteran and Champion Karka attack sounds are something that should play 100% of the time, as they serve as a crucial warning for some of their more devastating skills. This will be fixed and back to normal soon!

https://www.guildwars2.com/en/news/introducing-the-black-lion-wintersday-rewards-event/

Please review this post for information about phishing attempts: https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post2556003

Thank you for the additional information, it was very helpful. I’ve reported the issue and it should get addressed in an upcoming patch.

If you watch our developer livestreams on the Guild Wars 2 Twitch channel, you’ve probably noticed that we have a rotating list of community livestreamers on our page.

Do you know of someone who livestreams Guild Wars 2 regularly? Let us know here, and we’ll take a look and consider adding them to the list!

Nzrwinds.4298:

~snip~

I noticed in the bottom right hand corner I purchased a skin set, the same one I used on my staff. I’m 99% sure I didn’t purchase it by accident and think my brother purchased it without me knowing and the skin sets not that bad but I’d prefer the gems for the armor. Is there anyway I can get the gems back? Even though it’s used can the management take away the staff and give me the gems back? Thanks -Nzr

You need to secure your account immediately. Your brother should not have access to your account in any way, shape, or form. Whether we can or cannot refund spent gems is something you need to discuss with Support directly, but we do not remedy account activity related to shared accounts. In-house “hacking incidents” are not something we can resolve, because it’s impossible to know if it was a hack, insecure account practices, or account sharing, which is a violation of the UA.

Brother Grimm.5176:

Just a heads up on a comment I saw here. Zendesk is a very reputable support website provider (my company has used them for years). As to the security of your data and being paranoid of putting it in to a website form….who is actually hosting ANY website these days?

Thank you for that positive information. We did a lot of searching before we made a decision on our provider, and we have confidence in their security.

New question: Has anyone had difficulties lately receiving a receipt for a purchase? If so, what e-mail provider are you using?

Thanks for your help!

Draygo.9473:

Auth mails from gw2 went to my spambox in yahoo today, after clicking not spam on 2 of them they started going back into my inbox. Just wanted to drop a note.

That is very helpful. Please read the above if you’re using Yahoo!

Beyond that, we are continuing to try to sort out this issue. Please see my initial post for suggestions about a potential work-around. We want to help you!

You will get a response within hours, even if only to let you know that someone will help you soon. If you are not getting a response, I suspect your e-mail provider may be an issue here. Please read the “Not getting our emails” thread for suggestions.