Ok, this is what I can say about this: One of our best agents went over your entire history with painstaking detail, and he notes that both accounts have been accessed, and both appear to be functioning properly. If that is not correct, please post in the Tickets for Review thread.
But beyond that, I am confused about the purpose of this thread. There has been an enormous amount of discussion/review/updates about this situation, on the forums, via PMs, etc., and I honestly am not sure what it is that you need at this point.
- An apology? Yes, you were given more than once, as you yourself said in this very thread.
- An admission that converting from one support system to another caused some glitches and impacted your situation? That absolutely is true, and again, we extend our apologies!
But is there more we can do for you? Or, with all due respect, are you just venting your frustration? Because I believe the latter is the case. Our of the need to focus on situations that require action and review, I think it best to close this thread. Not with penalty or negative remarks in your direction, and not out of meanness, but because with the correction of the issues related with your accounts — which were not sourced from us, thank goodness! — and with the apologies, I believe we need to wrap this up.
You may feel free to submit a negative survey, if that is how you feel about the situation. That’s why we offer them. But this has been a very time-consuming effort for you and, I beg you to understand, for us as well, and I believe it’s time to wrap it up. Thank you for understanding.