Dev Tracker

Computer crashes on loading screen

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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It looks like your video card is a bit out of date. Video card drivers tend to update every 3 to 6 months and for the newest games to work their best, keeping this driver up to date is paramount.

The first thing to try is to go to http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx and Download and run AMDs Driver Verification Tool.

Beyond this, I did notice you’re getting some Out of Memory crash errors in your report which we’re currently investigating so if the driver update didn’t resolve the issue for you I’d like for you to contact us directly by submitting a support ticket so we can further assist you one on one.

The Match making

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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It sounds like Michael might be in what other games call “elo hell”. There isn’t much I can do to help, but he has a chance to escape once everyone’s MMR is reset.

We’re talking about ways to better introduce players into solo and team arena, and how to better place them on the curve. Yes, this includes possibly blocking entry until X number of games have been played. Yes, this includes making hot-join better resemble competitive play. No, none of this is set in stone so please do continue giving us your ideas and opinions.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Blackscreen/Crashing

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

I couldn’t tell you how to configure your router exactly since a lot of them have different steps to run through in order to do this, but when you configured your router previously was it the SPI Firewall that you disabled? Additionally, do you have another router you might be able to test out? It sounds like this was the core of your issue so it’s unlikely there may be anything else that could be tried. I know certain router models are more problematic than others such as the Netgear D6300 modem/router combo units.

(edited by Ashley Segovia.8276)

Collaborative Development Topic- Living World

in CDI

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

Next

Subject : Pacing of the Living Story using the latest two patches as examples of what I think should and shouldn’t be done.

My biggest gripe I think with the story in the Living Story is the pacing of it. As many discussed before, me included, we’re getting too few tidbits of story per patch to make it worthwhile story-wise. So it feels like there isn’t any progress at all. The back to back releases of Tower of Nightmares and Nightmare Within are a prime example of this.

So you’re saying that the contents of each release are too light, and that you’d rather the two thematically related releases be part of a single build?

Mouse camera going haywire... how to fix?

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Sounds good! Be sure to keep us updated.

Ctrl key no longer highlights objects?

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

I know it sounds simple, but if you haven’t already I’d like to suggest first deleting the local.dat file and then repairing the client. If you’re unsure of how to do this please refer to the steps below:

I would like for you to try repairing your Guild Wars 2 installation:

First,

1. Hold down the Windows button on the keyboard and hit the “R” key.
2. Paste in the following line:.C:\Users\%username%\AppData\Roaming\Guild Wars 2
3. Click “OK.”
4. Delete the local.dat file located here.

Next,

1. Navigate to your Guild Wars 2 installation folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Repair.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include -repair at the end. Note: Please make sure -repair is outside of the quotes
• Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
• Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try Step 5 again.

7. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, rightclick" “GW2.exe” or your Guild Wars 2 Shortcut and select “Run as Administrator.”

Once completed, please try starting Guild Wars 2 again.

Hope this helps!

Blackscreen/Crashing

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

Did you disable the SPI Firewall or have you tried bypassing the router completely? I’d also disable any security software that you may have enabled just in case as well as it seems like a number of things trigger the black screen issue such as the Turbo Boost feature on some CPU’s.

I would definitely send in another support ticket and we can go over everything one on one and see if we can get this resolved for you (again).

Blackscreen/Crashing

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

Doh, you’re right. Second time I’ve done that today. I was originally referring to FuccDogg. Sorry about that Razorsharp Blade! And now a question for you specifically, do you have a crash report that you could attach to the thread or have you created a support ticket at all?

unsteady ground, weird aura

in Bugs: Game, Forum, Website

Posted by: Tyler Chapman.1832

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Tyler Chapman.1832

PvP and Balance QA Embed

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:D Good find.

Thanks for the submission. Going to move this to game bugs forum.

in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ

Trolol Leaderboards

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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Please stop accusing good players of syncing.

You’re right. I apologize, I shouldn’t accuse without sufficient evidence. I’ve updated my post to reflect that.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Final cut scene at last instance is-

in The Nightmare Within

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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If you joined a group for your first time through the Nightmare Incarnate instance and someone who had already completed the instance opened it for your group, then your first time through would have been in the repeatable version. The instance checks the instance owner’s progress; if they have completed it before, the whole group will do the repeatable version, not the story version. Once you have completed the instance for the first time, your progress will also update to repeatable and every consecutive time you enter the instance, even if you enter solo, you will be put into the repeatable version. This is just a limitation on how we can set up a ‘story’ and ‘repeat’ version of something that is not a dungeon.

If you want to experience the Story version after you have already run the instance, party with someone who has never done the instance before and have them open the instance for your group. Also, if it is your first time inside the Nightmare Incarnate instance and you want to experience the story, make sure your group’s instance is not opened by someone who has done it before.

Lastly, if you wish to review the cinematic inside the repeatable version, you can interact with the terminal inside the boss room after the instance has been completed; it will allow you to watch the cinematic as many times as you wish.

Computer crashes on loading screen

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

Hi Spirit Ritulist,

Have you tried monitoring your system’s temperatures? It’s possible that you may be overheating or it could simply be a driver based issue. Unfortunately we don’t have a whole lot of info from you. That being said, could you please provide your system specs (OS, RAM, CPU, GPU, PSU, and anything else you’d like to add)?

Additionally, I’m curious to know if you have any crash logs available. You can find them by doing the following:

1. Hold down the Windows button on the keyboard and hit the “R” key.
2. Paste in the following line:.C:\Users\%username%\AppData\Roaming\Guild Wars 2
3. Click “OK.”

Please locate the ArenaNet.log file and attach it to the thread by clicking “More posting & formatting options…”

Game crashing more then usual

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

Hi CrazyDuck,

I’d like to get a crash report from you. You can find it by doing the following:

1. Hold down the Windows button on the keyboard and hit the “R” key.
2. Paste in the following line:.C:\Users\%username%\AppData\Roaming\Guild Wars 2
3. Click “OK.”

Please locate and attach the ArenaNet.log file by attaching it to the thread by clicking “More posting & formatting options…”

Mouse camera going haywire... how to fix?

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

Hi Caspira,

I would like to run a repair on your game installation to make sure that the issue you are experience isn’t due to a corrupt file(s). To make this report, please do the following:

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the Finder menu bar.

2 Click on “Go” in the Finder menu bar. A dropdown will appear.

3 Click on "Utilities.”

4 Once in the “Utilities” folder click on the Terminal.app.

5 Copy and paste the following line into the terminal:

applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair

6. Click ”Enter.”

This should initiate the repair process on the client. Please allow the process to complete and once it is done, close out of terminal, log into your account, and see if the issue persists.

Hope this helps!

AHHH, no ui, character control, or movement!

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

Hi J Season,

This is the first I’ve heard of this particular issue happening. I’d definitely like for you to contact us directly by creating a support ticket so we can better assist you one on one.

Thanks!

Permanent bann for lending money to friends??

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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False positives are rare, but they do happen. Or, in some cases, there’s more to the story than is presented on a forum post. (Nothing personal, just sayin’ because we do see the occasional post that doesn’t exactly reflect the facts. In your case, I’m sure it’s just fine. )

Forum members can’t answer questions of this type. Support can. Any question about action taken on an account can be addressed by clicking “Support” at the top of this page, then “Submit a request” and filling out the form. The account holder needs to contact Support, not a friend or family member. And please only contact if there’s an issue, not to ask a “Will I get banned” question, because those are too generic to answer with 100% accuracy until a situation arises that prompts account actions.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Collaborative Development Topic- Living World

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

No need to apologize it is a discussion and therefore people will have differing opinions.

Note i only bumped the summary so that folks new to the thread could get a concise version.

Chris

Requesting Giftable Finishers

in Black Lion Trading Co

Posted by: Curtis Johnson

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Curtis Johnson

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We don’t allow gifting limited account items because of privacy concerns.
(you could find out what anyone had unlocked by testing if they were giftable)

Please make the Mini Toxic Hybrid tradable.

in The Nightmare Within

Posted by: Curtis Johnson

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Curtis Johnson

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Queen jenna is also not sellable.

Queen Jenna is not supposed to be tradable.. Everyone gets one by being one year old in game.

Blackscreen/Crashing

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

Hi there Razorsharp Blade,

While it might not be related, it looks like you’ve only got about 1.4 GB left of free space on your hard drive which could lead to some issues. I’d recommend freeing up some space on your C: drive or moving the client out on your D : drive. If you decide to move the client, I’d also suggest running a repair on the client afterwards and making sure to run as Admin.

It also looks like you’re connecting through a router. Is it at all possible for you to try bypassing the router altogether and connecting directly to your modem via Ethernet cable?

Not Getting Our Mails? Yahoo, Gmail, Hotmail & more.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I noticed the SPF record for guildwars2.com was fixed today.

Mail sent from this IP address: 50.57.4.208
Mail from (Sender): guildwars2.com

Results – PASS sender SPF authorized

Good job getting that addressed. now hopefully the ISP’s will eventually refresh their DNS and start letting it through SPF validation.

test ticket header:
Received-SPF: pass (domain of guildwars2.com designates 50.57.4.210 as permitted sender)

To be honest, there is a difference of opinion about whether that change will fully solve the problem, but we’re hoping!!

If anyone is still having trouble receiving our e-mails, please indicate:

  1. What type of mail are you expecting: Receipt? Support response? Authentication mail? Something else?
  2. How long have you been waiting?
  3. What tickets numbers, if any, are involved
  4. What ISP (e-mail provider) do you use?
  5. Have you contacted Support about the non-receipt? Did you hear back?
  6. Have you tried contacting Support through an alternative e-mail account, referencing your original ticket number(s) ?

Thank you for any info you can provide!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Not Getting Our Mails? Yahoo, Gmail, Hotmail & more.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

A friend is having this exact same issue as flyVing.5341. He has not heard back from support in over 2 days and asked me to see if he can get some assistance here.

His support number is: Ticket#66311 and IGN: The Ultimate Broski.9832 Disabling account authentication would be extremely appreciated!

We cannot do this via a forum request, especially by proxy. And asking for a review is premature. Post in the Tickets for Review if he has not heard back in three days or more.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Leaderboard Confusion

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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You were most likely dropping because more AFK players have been returning, reclaiming their previous position on the leaderboard.

I do agree that this is annoying, and we are going to change this.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

leaderboard transparency

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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How can someone with only 12 wins rank so high when the majority of the top 100 have over a 100 games played?

Careful planning that takes advantage of off-peak hours, queue syncing, and stacking. This shot his MMR up very high.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

New Female Asura vocal

in Audio

Posted by: Cody Crichton.7516

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Cody Crichton.7516

Sound Designer

Next

Could you be more specific about the types of actions you do with your female asura that causes the sound?

Narrowing this down will make it much more likely we can help make it right sooner rather than later.

Guild Wars 1 linked account blocked.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

You’ve submitted a ticket and that’s good. Posting here (many times) to discuss the situation will not get you any closer to the information you seek, because only a support agent can review the account and determine what took place. And submitting a ticket and then posting repeatedly about an issue before Support has an opportunity to respond is inappropriate. This forum is not intended for immediate follow-ups, nor for expediting responses to tickets.

You may follow up if the ticket is at least three days old in the Tickets for Review thread above.

  1. We do not close accounts for inactivity in either Guild Wars or Guild Wars 2.
  2. Your account, if compromised, did not get compromised through our system.
  3. Please discuss with Support, to get accurate answers.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Hacked account

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

When CS is not able to verify a report of “hacking” that generally is because someone has “hacked” by a friend or a family member at or close to his own location. It’s impossible for us know whether this “hacking” is a true account compromise or an issue involving account sharing, account resales, or the passing along a used account to a second person — all of which are prohibited by the User Agreement, of course.

Situations like the above lead to a lot of fraudulent behavior, like passing off items to someone else, pretending one is “hacked,” and then asking for an account restoration to attempt to gain a full second set of valuable items. (I am not suggesting you are doing this, but sharing the information in a general sense.) If we cannot verify the hack, and if we cannot remove the items from the economy by taking action against the hacker, then obviously, CS cannot and will not be involved in any sort of “item duping.” We have to draw a firm line about whom we can and cannot assist with issues of this sort.

So while we’re sorry we cannot help in some incidents where a player states s/he was hacked, there are limitations to our ability to resolve some of these reports — but fortunately this impacts very few players.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Trolol Leaderboards

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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The good news is that they lost, twice. Which suggests to me the queue syncing they were taking advantage of is gone.

One of reasons they’re staying at the top is because their MMR was heavily inflated while matchmaking was broken and it takes a while to drop. The reset on the 29th will drop it much faster.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

(edited by Justin ODell.9517)

Launcher, slow download speeds

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Echo – I’m a little confused by the IP addressed you listed as this isn’t a GW2 IP address. It’s possible your connection might be throttled if you’re using quite a bit of bandwidth, but this doesn’t look like anything on our end should cause this problem for you.

The Match making

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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I ASK, WHY I AM MATCHED WITH PPL WHO ARE RANK 1 OR 7 OR FULL TEAM OF UNDER R20 THAN DON’T KNOW ANYTHING ABOUT TOURNAMENT PLAY WHILE MYSELF BEING R50+ WITH 3.5K TOURNAMENTS AND 2.2K HOURS OF PVP PLAYED?

Your MMR is on the low end, which may be an accurate representation of your skill or you were hit by a bug that destroyed your MMR.

If it’s the latter, you should see an improvement after the MMR is reset on the 29th.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

(edited by Justin ODell.9517)

New Cobalt dye not showing on the tp

in Bugs: Game, Forum, Website

Posted by: Kristen Perry.5260

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Kristen Perry.5260

Next

Ah, yeah. You fell prey to one of my puns. It’s Co(bolt) …as in a bolt of cobalt, i.e. electric blue.

You’d be surprised how many times I had to check that the spelling got through that way to the game. :} I’m not sure localization was fond of me by release, either. Hehhe.

Game unable to start since 11/13 mini patch

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

I just want to add a “Hello!” to Nanoko as I misread which one of you guys was the OP (not at all that I don’t want to help you LukeFiasco I just want to make sure Nanoko gets a response for this post as well!).

As I asked before, do you have any security software installed? I might even consider creating a new Windows User Account because sometimes they can become corrupted which can sometimes cause issues such as these.

Game unable to start since 11/13 mini patch

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

Howdy,

“d3d9.dll " is likely driver related but the tricky part is narrowing down which one. I’d start with a clean installation of your video card drivers in addition to making sure that you have the latest DirectX installation packages installed.

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

Game coding and Nvidia drivers

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

Hi Sororita – I’m afraid there’s simply not enough information here to go off of in order to say this is an issue with the game coding an Nvidia drivers.

We would absolutely love to look into this issue and help you out but I’d prefer for you to contact us directly so we can gather more information.

https://guildwars2.zendesk.com/anonymous_requests/new

leaderboard transparency

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

Next

I’ve read all the devs answers on this matter, with decay, leaderboard position, MM, and others stuff. And ultimately I’ve come to agree with which the devs are saying: Actually the decay can’t be permanent and if it is changed to be permanent nothing will change from how the leaderbord work now.
For example a top 10 player or an entire team stop to play and decay to rank 800, when those team or players start to play again they will be matched against ppl with their actual rank, so to them will be too easy to retake their old position.

Imho the only way to fix definitely the leaderboard decay is to split the rating used into the MM and the leaderbord position itself, and made the decay slower but permanent.

Exactly right. We’re going to strike at this problem at its root.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

leaderboard transparency

in PvP

Posted by: Justin ODell.9517

Previous

Justin ODell.9517

PvP Server Programmer

Next

Some of this will go away after we reset MMRs for everyone. Many people at the top are only very high because of the syncing and stacking that went on before the matchmaking change. After the reset they won’t be able to get easy wins to inflate and maintain their leaderboard ranking.

The decay being temporary will still be an issue, but as I mentioned we have plans in place that will deal with that.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Re:Code 7:11:3:191:101

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hello selliaam – There is a sticky specifically for this particular error. As I have said on multiple threads in regards to this error, this can occur for a number of different reasons and the best way for us to see what’s going on is for you to contact us directly by submitting a support ticket.

https://forum-en.gw2archive.eu/forum/support/tech/Info-Request-Error-7/first

Game unable to start since 11/13 mini patch

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi LukeFiasco – Do you happen to have any security software running that could be conflicting with the client? Sometimes security software can suddenly start interfering with the client after an update so I would disable any security software or firewalls that you may have enabled.

Please make the Mini Toxic Hybrid tradable.

in The Nightmare Within

Posted by: Curtis Johnson

Previous

Curtis Johnson

Next

“Mini Toxic Hybrid” should be tradable and searchable now.

Mini Toxic Hybrid mini TP listing

in Black Lion Trading Co

Posted by: Curtis Johnson

Previous

Curtis Johnson

Next

“Mini Toxic Hybrid” should now be searchable and tradable.

If you’ve got one that still says account bound. Deposit it in your collection and withdraw it should fix it.

GW2 Email Spoofs

in Account & Technical Support

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Stuck in the map or seeing map art issues?

in Bugs: Game, Forum, Website

Posted by: Kirk Williford.2653

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Kirk Williford.2653

ArenaNet QA Team

Next

Hey guys,

I’ve added all of these since Josh’s last post to the list for us to look into further. Thank you for all of the reports!

Resolved But Unsatisfied

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Ok, this is what I can say about this: One of our best agents went over your entire history with painstaking detail, and he notes that both accounts have been accessed, and both appear to be functioning properly. If that is not correct, please post in the Tickets for Review thread.

But beyond that, I am confused about the purpose of this thread. There has been an enormous amount of discussion/review/updates about this situation, on the forums, via PMs, etc., and I honestly am not sure what it is that you need at this point.

  • An apology? Yes, you were given more than once, as you yourself said in this very thread.
  • An admission that converting from one support system to another caused some glitches and impacted your situation? That absolutely is true, and again, we extend our apologies!

But is there more we can do for you? Or, with all due respect, are you just venting your frustration? Because I believe the latter is the case. Our of the need to focus on situations that require action and review, I think it best to close this thread. Not with penalty or negative remarks in your direction, and not out of meanness, but because with the correction of the issues related with your accounts — which were not sourced from us, thank goodness! — and with the apologies, I believe we need to wrap this up.

You may feel free to submit a negative survey, if that is how you feel about the situation. That’s why we offer them. But this has been a very time-consuming effort for you and, I beg you to understand, for us as well, and I believe it’s time to wrap it up. Thank you for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Why are devs answering so rarely here?

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

Next

Hey guys!

@ Lack of red posts: First off, I understand the frustration regarding the lack of red posts in the Bug Forum as of late. As previously mentioned, I switched teams/roles recently and have not been a presence in this forum since. In addition, because of some issues with Kirk’s forum account he was unable to respond on the forums for issues he was escalating. The good news is that things seem to have settled down and Kirk is ready for mega awesome forum posting fun-times. He’s a great guy – go easy on him!

@ StinVec – Again, thank you for all of your efforts over the past few months. You’re a champion.

Thanks everyone!

Collaborative Development Topic- Living World

in CDI

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

Timmy F, Cesmode and many others discussed the highs and lows of zerging in the open world. I mentioned that this is something we are actively working on and whilst not perfect we can see progress in this area in the Clock Work Chaos and TQ. More evolution to come!

Content direction through achievements was raised as something that can be improved greatly. Again this is something can’t comment on currently but what i can say is that we agree that content direction is better served outside of the achievement system.

Einlanzer, Pifil, others and Colin had a long discussion about phasing where Colin laid out his thoughts and reasoning around our thoughts on phasing. Colin pointed out that phasing can’t really live within the environment of our pillars but that the conversation has been useful and that phasing certainly has its place in other types of games.

Seraph and Asuka had some awesome ideas relating to global token rewards from events that allowed users to receive items from across all of our current global reward paradigm unifying our currency in this area.

I have no doubt missed a few key areas so please forgive me and feel free to add any summaries that i have missed.

I would like to thank you all once again for all your hard work in this discussion. It has been a lot of fun and a great start. I look forward to seeing what the CDI looks like a year from now and how it has affected the game. I hope now everyone can see how this initiative will impact the game and how this is truly development.

I can’t wait for the next topic discussion and here’s to Collaborative Development, Tyria and ArenaNet’s community!

Chris

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You also put forward which Events you liked and didn’t like and this is something we will be having a meeting on internally to discuss and drill deeper into.

Colin discussed the TV show paradigm with you. You correctly raised the importance of the real world paradigm have a system that allows the user to watch old episodes etc. This is very important and something we have and are currently discussing. I hope we can do a topic just on this paradigm at some point.

You raised how you felt that the current arc writing can be a little immature and i agree. Watch this space!

We loved Nike’s and your pioneer brainstorm. And i pointed out that i can’t talk about it which by its very nature should point toward some very exciting theory crafting (-:

We discussed rewards for Living World events and we all agreed that they are somewhat lacking and we have already set into motion changes in this area that you should see early next year!

Continued…

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You guys raised an assumption that we care more about quantity than quality. I clarified perhaps some poor communication on my part that was if we get to the stage where we feel that we aren’t able to meet our quality bar through our current cadence then we will revisit the timing of our releases but that i believe there is still a lot we can improve in best working practices and development inefficiencies before we get to that point.

Many of you commented on some great ideas around event failure, Nike, myself and many others gave examples of this around TQ, Darkness and Dominance. We have internally already been thinking about how we would do with our own Jon P leading the charge in this area. Your support and collaboration has boosted our progress and we will update as move forward.

The Scarlet arc exposition has been to slow and we agree with this. We also know how much you all want to see more of our old lore built upon and we agree. I am looking forward to hearing your feedback around Scarlet once the arc ends.

Continued…

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Many of you raised the idea of tying the Living World more deeply into the world of Tyria and also as a deployment tool for enhancing the core of the game. Over the past year we have made many improvements to the core of the game, as part of the releases but not folded into them per se. This is a really interesting idea what we should continue to discuss in this thread and that will be a topic of discussion in the studio. Regarding drilling more into the existing content with Living World is something we have done, are doing now and will continue to evolve moving forward. Related to this many of you talked about making the changes more meaningful to the player’s life within Tyria, all I can say to this is Heck Yeah! This is at the core of what we intend to deliver with the Living World and whilst we have done some work in this area, we are not at a stage yet where we would say that this paradigm is fully functional yet. To create meaningful changes they must impact the day to day of the player and this is at the center of our design philosophy for execution in this area.

As mentioned earlier, we are still building the Living World platform and this is why the Collaborative Development plan exists because discussion of this type is key to course correction and evolution in how the platform is built.

A number of you mentioned consequences for failure. This is something we discuss a lot and is quite complex. I would ask that we continue to discuss this topic in the thread.

With this in mind I also want us to be delivering epic adventures, where we forge the future of Tyria and fight mighty foes. And whilst Bobby has and will continue to discuss the intricacies of this, I want you all to understand that this is very much part of the plan.

Another big topic that was raised was Quality of releases. The work we are doing is new to all of us and therefore we are constantly finding opportunities to improve and course correct in a live environment. This relates not only to bugs, but the understanding of the types of content our community enjoys and how much time you all have to play the content. I believe the quality of our releases are improving and will continue to do so as we hone in our own internal development practices and have a better understanding of how the Living World is performing in the live environment.
Regarding accessibility of releases some great points were brought up ranging from ideas such as a scrying pool or Hall of Memories to get caught up on previous releases. We are very aware of the problems presented by having an ongoing arc and this particular area is an ongoing topic of discussion. Regarding achievements as a method of directing player’s to content, we also agree that there are better ways to do this and you will see with the latest release some innovations in this area.

The Zerg! This is an interesting problem that we had actually fixed to an extent in an earlier release where we created a meta goal that forced players to split up into groups. I really enjoyed this and the feedback was excellent. Personally I quite enjoy the zerg sometimes in PVE ( I tend to be less of a ‘zerger’ in WvW) but I also really enjoy group play in the open world as many of you have mentioned. I would love to see more of this in the open world.

Some of you posted about your favorite releases and least favorite. It would be really cool if you have the time to post your single favorite and least favorite and the reasons why for each. This would help a lot and I will share my learning with you etc. from the posts.

I am running out of time sadly but I did want to make sure that I entered the discussion. I hope the comments have made shed some new light on our approach and thoughts and I am looking forward to enter into proper discussion now. I probably haven’t covered all the areas but no doubt you will raise any I missed (-:
I wanted to say thanks again for being part of this initiative. Personally I think its going to be awesome, it is already impacting our day to day discussion so let’s keep it up!

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Regarding rewards relating to the Living World content I agree that we should make greater effort to ensure that time investment is matched by the reward. We have to be careful in this regard due to constraints surrounding our economy but we have already discussed many ways of meeting this goal and maintaining the integrity of the economy. Regarding Living World Meta Achievement rewards, personally I would like to see more rewards that commemorate the accomplishments of my character and my friends, specifically pertaining to the challenges I overcame (Essentially a rite of passage I can show of). Different types of reward take different amounts of time to make and we have been working to organize our reward distribution better so player’s will see more variety moving forward. I also really like the idea of Arc based Meta Achievements.

Many of the community raised the story arc becoming fragmented due to non-related content being released in between events. Again this is something we are aware of and are in agreement with the community on. On top of this we would like to see more incremental attachment to the players in terms of story and how it relates to them through gameplay. This point was raised early on in the thread and is core to making the Living World initiative a success. Personally I feel we have improved Story and Gameplay synergy but certainly we are not where we want to be yet. As we build on the Living World platform in terms of refinement of systems and potentially new technologies it is not hard to see just how much potential the platform has and what can be done with it.

I also agree with the notion of less temporary content where it makes sense to do so. I think that an evolving world by its very nature requires ‘A time in space’ of contextual exposition but this shouldn’t be the bulk of the content. The notion of the Living World and Story Arcs centering around meaningful evolution to the geography of Tyria, the player’s role within the events and their tangible impact on the future of Tyria as an evolving world are key to our direction moving forward. The platform we have built is still in its infancy but I would hope the evolution toward this goal is becoming more and more apparent. We have been working toward more permanent content and will continue to do so.

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Note this is copied and pasted from earlier in the discussion (-:

Part 1

Hi All,

First of thanks for attacking the initiative in the spirit it was laid out. The contribution thus far has been passionate, insightful and very valuable. Much of your commentary and discussions have already been raised in meetings and impacted our thought process around development moving forward already.

As laid out by the rules I will not go into specifics about future development, this said however it is very encouraging to see that much of what has been discussed matches our plans. This fact for many will not come as a revelation as it is clear to see the impact our community has already had on the game since we launched.
So I wanted to share my thoughts with you around the key discussion points (note: Story is something that I will touch upon and that Bobby will continue to discuss in greater detail)

Regarding Cadence of release: This is not something we plan to change in terms of timing and I wanted to make that clear from the outset. However the points raised around achievements being too time consuming is something that I do acknowledge and something we have already taken steps to address both in terms of overall time to complete and the nature of the repetitive achievements. We will continue to make strides in this area and are aware that the current time requirement also cuts in to the player’s ability to achieve goals in other aspects of the game.

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