Guild Wars 2

EnemyCrusher.7324:

Huge.5891:

ArenaNet
To Me
Today at 6:13 PM

Your e-mail address has been changed. The next time you log in to your account, please use the new e-mail address.

To confirm this change, please click the link below.

link

If you didn’t request this change, please contact the Guild Wars Support Team immediately.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Sincerely,

The Guild Wars Support Team

I received this email 10 minutes ago. Edited to delete link.

This email is legit, but like it says, if you’re not the one that changed the email address, contact support immediately (and change your password) because it means someone is trying to steal your account.

Precisely. If you did not initiate a change of e-mail address, please contact Support. However, if you were informed about the possibility of receiving this e-mail from a proven representative of ArenaNet, please review that communication for more information.

Please be aware that we’ve received quite a few requests, so please be patient as you await a response. Thanks!

moonstarmac.4603:

I’ve found with yahoo that not only do I not receive an authentication email from outside locations I also get a ‘unable to authenticate’ error. I have submitted a ticket and hopefully the team can finally locate the source of the issue…my only question is does anyone know if the mobile authenticator is getting the same trouble?

Where is the “unable to authenticate” error taking place? On Yahoo? Or are you saying that you are not getting the auth e-mail and then, because you cannot authenticate to get into the game?

An account suspension or termination is made with cause. You can review the Rules of Conduct, the User Agreement, and the Naming Policy here for more information.

If you believe an agent has made an error, you should contact Support and the issue will be carefully reviewed. If the suspension or termination was not warranted, it will be reverted.

Update: 19 November 2013

46226 Resolved
46822 Resolved
50209 Resolved
61568 Resolved
64666 Resolved
66314 Resolved
66769 Resolved
66791 Resolved
67288 Resolved
67628 Resolved
28444  Resolved
56101  Resolved
63003 & 59198 Resolved
64701, 64694, 78460 Resolved
69855, 74802 Resolved
79287  Resolved
49217 Resolved. (Duplicate of 46822.)
54038 & 67364 Compromise resolved. The restoration request was delayed due to the duplicate ticket and will be addressed as soon as possible.
73489 I referred this one to Tech Support.
38263 I’ve asked an agent to look at this today or tomorrow.
39321 I’ve asked an agent to look at this today or tomorrow.
71064 I’ve asked an agent to look at this today or tomorrow.
14118 I’ve asked an agent to look at this today or tomorrow.
75690, 9271, and many others  I’ve responded separately to this (within this thread).
49954 Team responded on 7 November. Please update this ticket. If the response was not received, please submit a NEW ticket from a different e-mail address and refer to the previous ticket number.
69191 Under review.
79137, 81871  Under review.
73039  Under review.
75263 Under review.
67368, 86531 You need to respond to the account ownership verification questions sent to you 13 November. If you did not receive that response, submit a new ticket from a different e-mail address referencing all previous ticket numbers.
85852 This thread is for issues that have not been resolved in 3 days or more. Please allow the team time to respond to your brand-new ticket.

Note: A lot of these tickets have been delayed because people are making multiple tickets. Please update your ticket and do not make a second ticket unless you are not getting our responses and need to contact us through an alternate e-mail account.

• Please do not file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

• Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours for things to progress before you ask for another review.

Update: 19 November 2013

46226 Resolved
46822 Resolved
50209 Resolved
61568 Resolved
64666 Resolved
66314 Resolved
66769 Resolved
66791 Resolved
67288 Resolved
67628 Resolved
28444  Resolved
56101  Resolved
63003 & 59198 Resolved
64701, 64694, 78460 Resolved
69855, 74802 Resolved
79287  Resolved
49217 Resolved. (Duplicate of 46822.)
54038 & 67364 Compromise resolved. The restoration request was delayed due to the duplicate ticket and will be addressed as soon as possible.
73489 I referred this one to Tech Support.
38263 I’ve asked an agent to look at this today or tomorrow.
39321 I’ve asked an agent to look at this today or tomorrow.
71064 I’ve asked an agent to look at this today or tomorrow.
14118 I’ve asked an agent to look at this today or tomorrow.
75690, 9271, and many others  I’ve responded separately to this (within this thread).
49954 Team responded on 7 November. Please update this ticket. If the response was not received, please submit a NEW ticket from a different e-mail address and refer to the previous ticket number.
69191 Under review.
79137, 81871  Under review.
73039  Under review.
75263 Under review.
67368, 86531 You need to respond to the account ownership verification questions sent to you 13 November. If you did not receive that response, submit a new ticket from a different e-mail address referencing all previous ticket numbers.
85852 This thread is for issues that have not been resolved in 3 days or more. Please allow the team time to respond to your brand-new ticket.

Note: A lot of these tickets have been delayed because people are making multiple tickets. Please update your ticket and do not make a second ticket unless you are not getting our responses and need to contact us through an alternate e-mail account.

SIN.3186:

Hello to all who read this and I appreciate anyone that may shed some light on my issue.

I have submitted a support ticket for my issue and did get a response that did not help my specific issue or answer my question. I do appreciate that the response was quick, but unfortunately not helpful, which brings me to here. Any help is most appreciated..

My problem is I unequipped the bone pick and the jack-in-the-box tool on my warrior named “Ultimate Damage” and deleted that character and remade him to switch races.

I didn’t realize that those tools were soul-bound and now they sit in my personal bank to which i can not remove them unless i delete them. moments later I learned of the change in those tools going to account bound.

My question is seeing as i can not pull those tools out of my bank without destroying them is my only choice to re-buy those tools???

If you have continuing questions about your ticket, please update the ticket and discuss with an agent. This is not something that can be answered by a forum member.

Please keep in mind, we don’t offer forum support for iPad systems. You’re welcome to use your iPad, but issues related to accessibility are not something with which we can help.

Berelious.3290:

Hi Gaile. 75690 and 9271 are ticket numbers for a player that is having issues with a password reset. His original ticket was sent in on Oct. 26.

This person has submitted a bunch of ticket; with all due respect, he needs to stop doing that. The original ticket is the only “live” ticket, and he was asked for account ownership verification information in 9271. He needs to respond to that request for information. (He also needs to stop submitting new tickets; they are unnecessary and impede our ability to help this player and everyone else.)

Please ask him to review the response in 9271 and answer the verification questions. If he is not getting our e-mails, then he needs to reach out to us via a different e-mail provider and refer to ALL his ticket numbers so we can close or merge the earlier ones and help him now.

Hi Zombiechoc – 8.1 isn’t really supported yet as it hasn’t been fully tested, though I do know that with Windows 8.1 you MUST use approved 8.1 drivers and so I’d start there if you haven’t already.

I’m just going to chime in and both agree and confirm that port 49783 is not affiliated with NCSOFT or ArenaNet. I would definitely give your system a once over with an anti-virus software of your choice to check for any potential malware or viruses.

Hi TheGaryTh – Glad you were able to get past the black screen! What exactly happens when you try to buy something from the Trading Post? Are you getting any kind of error messages at all?

Hi BorisVargas. – What’s your ticket number? Feel free to send me a PM with the number in case I miss your reply. I’ll take a look and see what’s going on.

Hi Carzor Stelatis – Unfortunately there isn’t a whole lot that you could try but I encourage anyone experiencing Skill Lag to check out this thread and add your own input:

https://forum-en.gw2archive.eu/forum/game/gw2/Official-state-of-skill-lag-and-server-optimizations/first

Hi Cronnix – This sounds like it may be coming from another application. Have you tried Msconfig so you could rule this possibility out?

Hiya Salty – First things first (if you’re still having this issue), what are your system specs?

Hey guys – I know you all really, really, want an update. I’m still in the process of collecting a lot of data in regards to known issues and whatnot and forwarding this all to the appropriate “Mac guys/gals” but at this time I really don’t have any new information to provide. The second I hear something I will be sure to let you all know!

Just adding to the confirmations here – The Guild Wars 2 Mac client does not have the high resolution textures available at this time.

Hi LuSilver – There’s no reports as far as I’m aware in regards to any issues with the BlackGate server. Your best bet would be to submit a ticket to our support department so our tech team can take a look.

J Season – The response times should definitely not take that long. It’s possible it may have ended up in the wrong place? If you’re still waiting on a response, ping me your ticket number and I’ll see what’s going on with that.

We’re not changing any existing infusions.

Hi Ninuz,

Various reports indicate performance is much better when using a Windows partition, but of course I can’t TELL you that you must do this. This is simply due to the fact that the Mac client is still in Beta (please don’t hurt me!) and not yet fully optimized. So this really boils down to what’s more important for you at the moment: performance, or playing on the Mac client.

Hi King Dimitris,

This is the first I’ve heard of this particular issue. Have you tried repairing the client (sorry I know it sounds simple, but always good to start with the basics)? If you haven’t done this before, please refer to the steps below:

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the Finder menu bar.

2 Click on “Go” in the Finder menu bar. A dropdown will appear.

3 Click on "Utilities.”

4 Once in the “Utilities” folder click on the Terminal.app.

5 Copy and paste the following line into the terminal:

applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair

6. Click ”Enter.”

This should initiate the repair process on the client. Please allow the process to complete and once it is done, close out of terminal, log into your account, and see if the issue persists.

40-49 has been slightly reduced. 50 is no longer impossible, but now represents the requirement for 50-59. More levels will be made available in the future.

Mist Essence is required in the recipes for the new runes and sigils.

For now, 50 is still the maximum level.

Every time you finish a complete set of Fractals (3 Standard Fractals + 1 Boss) you will receive the daily reward, restricted by account, which is consistent with other dungeon rewards. Each 10 levels of Fractals has it’s own daily reward. So if you played level 1, 11, 21, and 31, you would receive four daily rewards.

You only need Artificer skill level 100 to go as high as you can imagine.

Sunrise doesn’t change. Only Infused Ascended Back Items and Rings are getting new slots.

• Your total agony resist will not change. If you had 55, you will still have 55.
• These are new slot types. You can only slot Agony Resist Infusions into them. Agony Resist Infusions are new infusion types like Offensive, Defensive, and Omni. Between the two rings and the back item, you can currently get up to 3 of these slots.
• No changes are being made to Agony Resist on any other item.

Howdy all!

Just talked to Evan about this and yes, it’s legit. Invitations have been sent out and you should have received more than one email about the topic. It’s imperative that you read all these emails so you know more about the process (and how it’s not phishing/spam/et al).

Looked into this and found a crucial bit of audio logic missing from the stow weapon functionality which would cause all weapon stow sounds to not play.

Thanks so much for reporting this, and for providing a lot of detail. Your weapon stow sounds not playing could have been the result of any number of issues, many of which could be very specific to your character’s race, gender, and your weapon of choice, but apparently in this case the sounds won’t play no matter what.

A fix will be coming soon!

See this post on existing weapons, sorry:
https://forum-en.gw2archive.eu/forum/livingworld/fractured/Skin-acquirement-needs-to-stay-hard/first#post3228429

Yes, two +5’s are easier to attain than a single +10.

You won’t lose any Agony Resistance in this update.

It goes very, very high.

Could you post which weight class, race and gender you are playing? A screenshot would also be helpful. I’ll look into it.

Just keep in mind that AR infusions slots are still limited to Infused Ascended Rings and Back Items. The slot is the real value here, as it has unlimited potential.

Please be sure to leave your feedback on the currently existing thread here: https://forum-en.gw2archive.eu/forum/game/gw2/Fractal-levels-above-30-to-be-reset

We have a feedback thread already existing, Please post your feedback about the changes in that thread here: https://forum-en.gw2archive.eu/forum/game/gw2/Fractal-levels-above-30-to-be-reset

There is a feedback thread which exists, for the Devs to monitor. Please be sure to leave your feedback on that thread. https://forum-en.gw2archive.eu/forum/game/gw2/Fractal-levels-above-30-to-be-reset

We fixed a number of bugs and made lots of balance changes to existing fractals. Also the difficulty scaling has been tweaked overall to create a slightly less difficult curve up to 50.

The weapons are skins now.

Ascended armor is not in the game right now, but if it was, it would drop in the Fractals.

They will skins that do not need transmutation stones to be applied.

Those rewards are not available in the Fractals at this time, sorry.

Those slots have a lot more potential than just +5 now.

You will start with a +5 if you already have one.

Here’s how it works:

• Agony resist infusions are always +1 or above agony resist.
• Agony resist infusions only slot into the Agony Resist slot, which is currently only found Infused Asccended Rings and Back Items.
• Every time you finish a fractal, you’ll get at least a +1 out of the chest.
• An artificer can combine any two identical agony resist infusions with a Thermocatyltic Reagent o make one of a higher resistance.
• Existing Infused Ascended Rings and Back Items lose their natural +5 Agony Resist, and receive a +5 Agony Resist Infusion by default.
• New Infused Ascended Rings and Back Items will have an empty slot.

draconx.3102:

There are some pretty exciting cinematics coming in the future…I hope you guys will receive them as well as the Fractals piece.

I just hope that if/when you add more cinematics to the game you will take care and make them

(a) not pop up in the middle of a fight / action sequence causing you to die instantly when the cinematic ends (*cough*volcanic fractal*cough*)
(b) be skippable so we don’t have to wait 5 minutes for Mrs. Lionguard to explain to Caithe how much help they need dealing with lolscarlet over and over and over again.

(a) I cant answer this as it is a design issue with our scripting system. The cinematics team only handles a few of the flyby-camera-style cinematics. I can take a look at this-
(b) all our cinematics have the ability to be skip-able. Sometimes someone forgets to flag a cinematic as skippable :0

When a scene is scripted out there may be triggers that NEED to happen in order for a set of events to play out the way they were meant to be. If we allow players to skip this type of cinematic, then it can unravel scene, spawns, and such. I’d love to have a fix for this…but players may have to bare with it for the time being. I feel your pain.

bravoart.5308:

I’d love to see focus on talking about what the players of that region are concerned about. After having been told by a community manager that the first community discussions was about Living Story because other regions found that more important than EN GW2’s issues, it felt a bit disingenuous.

If EN gw2’s primary focus is rewards and drop rates and DR, don’t tell them that FR’s concern with living story is more important, even if it is more convenient.

Pushing hard work and difficult issues to the back just means it never gets done.

Hi Bravoart,

The topics were chosen from the global feedback we got from all of our forums. Therefore the first topics were inclusive of all suggestions for discussion from the global community.

Chris