I wanted to say a HUGE thank you to both the community and the press for the great support surrounding the CDI. I am so pleased to see how effective it has been in what is only the first phase of the project.
Tonight the threads will be stickied and sometime later in the week i will put up our phase 2 thread which will center on how to improve the process (such as the devs having more time to join in the discussion and topics that are a little more focused). Once we have agreed on ways to improve we will move to phase three which will be our second call for topics.
In my next post i will do a brief summary of our discussion.
we see other high ranked teams playing , try to queue when they are about to finish their game, then we are waiting 7 minutes, the other top 30 team gets q pop after they are 5 minutes in q, we get pop after 12 minutes for a 500-0 game every time.
This is in solo queue?
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
The MMR is a metric designed to reflect player skill as accurately as possible for the purpose of matching players together.
We also use it to determine leaderboard ranking. On the leaderboard we will deflate your MMR when you haven’t played for a while. The longer you haven’t played the further down it will go.
Since the MMR reflects skill we do not want to destroy that value, so we lower it on the leaderboards only. The next time you play your real MMR gets sent back to the leaderboard, overriding its local copy, which restores your position.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
If you take the things u mentioned into account, to assign different MMR to players that are new to tpvp, woul this not smoth out the “center of the curve”?
The goal would be to have no noticeable change in the shape of curve, but still better place new players.
And maybe this should not only be done for new players, but also for players that are playing infrequently… But i guess this is not possible with the current system?!
The more we manipulate the MMR the less it can be used as a metric for skill, so we’d want to keep things like this to an absolute minimum.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
What exactly did you do to the new leaderboard system that people are gaining ranks for losing, losing ranks for winning and other weird stuff or just jump around between % and higher ranks.
We’ve increased the decay and made it so it calculates hourly instead of daily.
I really wonder how I can lose ranks after winning 12x and half of the games vs top 100 or even top 30 teams while other players only have 5 wins from the last couple days and overtake me.You can argue they won versus more valuable opponents, but I can´t see it and honestly I don´t trust your system anymore so I would like some transparency on what is going on here.
This is most likely caused by players who haven’t played a while having their higher MMR restored. We know people want permanent decay, and we have plans that we should be sharing soon.
It´s really frustrating when you invest time in something and then you can´t understand the progress you made there, like there aren´t enough frustrating things already.
I completely understand. Many of us on the team are pushing for better and more timely sharing of information and plans.
As for the current leaderboards, the jumping around should settle down some after the reset coming up on the 29th.
As for the AFKers at the top, their free ride is over.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
New players should be placed in the 75% percentile or lower.
The problem with changing the default is all you end up doing is moving the center of the curve. We’ve been talking about other metrics we can use as a proxy for skill and game knowledge that we can use to then place players at starting MMR closer to their actual skill level. E.g. PvP rank, PvE level, achievement points, time played, etc..
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
The process of ascertaining your eligibility for receiving a refund involves getting in touch with Support through a ticket. They can explain the details. I don’t believe that refunding gems for items that were deleted weeks or even months ago is not a likely part of this program, but the agent will be able to provide the exact specifications of the refund program.
So the moral of the story is: "if you want your leaderboard rank to be as accurate as possible, only play at peak times, say, 4pm to 11pm CST in North America.
No, it’s more like “if you want your win/losses to stay around 50/50 then you should play during peak hours.”
Glicko2 can handle adjusting your MMR properly when you’re matched against players of different skill levels.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
If you have a good matchmaking and plenty of playerbase yes, it’s close to 50/50, unless you get really bad or really good suddenly, or you are in the extreme. But 90% of players should have close 50/50 in the long run.
Baldric is exactly right. Another component that can lead to a non 50/50 win ratio is when matchmaking has to give you a lower quality match because of off-peak concurrency.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
Fixed a bug that could prevent the Champion Spider Queen from eating players and cause players to be stuck inside the cocoon longer than intended.
Fixed a skill-animation bug with the Toxic Hybrid.
The Mini Toxic Hybrid is no longer account bound.
Removed Halloween content from the open world.
Structured Player vs. Player
Updated the Skyhammer map by reducing the number of breakable panels and adding guardrails in various locations in order to put an emphasis on positioning and skillful play.
You can still do the other Tower of Nightmares achievements as well as ToN dailies; these will provide you with more than enough ways to complete the ToN meta during The Nightmares Within release
We’re sorry that it’s been a little quiet around here — rest assured, that does not mean we aren’t listening and checking into just about each and every bug reported in this forum and any other. Josh has been swept away by his new tasks, so I’m going to do my best to poke my head in here as much as I can.
StinVec, as Josh has said to you, we’re incredibly grateful for your efforts! We’ve had a bit of a shift in positions over the past few weeks, so that is why there’s been a bit of a lull in the developer interaction in this forum. Hopefully with me being here now, that will change.
I recently went through a slew of hurdles due to my email account not receiving either authentication or support emails. I can make note of a couple things:
1. I was using Yahoo, I had flagged an authentication email as “not spam” which did indeed cause me to stop receiving those messages.
2. I submitted the issue and did get a response, I was told I would be bumped to a Senior Representative. After that, however, I stopped getting any emails from support as well.
3. I read this post and switch to gmail to submit again. It all worked out, and the agent apparently disabled authentication on my account so I could finally play again. If not for that, I doubt the problem would be fixed.
I know it isn’t much, but it is something at least, hope something in there helps!
Thank you for these tips — I am sure they will help others!!
Thats the thing they didn’t give the account owner of either the actual account or the card holder any info.
They didn’t want exact details but reasoning on what the suspension was on… such as saying it was on a purchase or something.
the charges were not reversed. it was that his step mom began to recieve emails from that phishing email and out of panic she deleted the emails and put a hold on the card. It was a miscommunication but they immediately suspended his account and he can’t even contact customer support.
It’s one thing to suspend the account.
It’s another to completely remove any possibility for them to fix the situation and throw an account away.
I have them both at my home now and we’ll be emailing customer care to solve the issue and post the ticket here
Account closure is the outcome of doing a charge-back. A charge-back is the absolute LAST thing a customer should do, not the first. And blaming the company for protecting itself from fraud — which is a huge issue with any on-line business — is unfair and narrow-sighted. We did not cause the problem for which we are being blamed, and I can’t help but feel that I need to make that clear. If we are not clear in communicating, then I apologize for that and will review the case (if you follow instructions below.)
If your friend has submitted a ticket and has not gotten a response, have him check Junk, Spam, and Deleted Mails and also check my thread about Missing Mails for information about how various ISPs — not us, but e-mail providers — are causing problems with the receipt of our e-mails. Again, just like someone voluntarily doing charge-backs or someone else abusing our address to send phishing e-mails, this is not something over which we have control, but we will try to help.
Be aware that we will discuss an account — for privacy reasons — only with the account owner. If the mother purchased the account, then she will be the one who needs to contact support. If the tickets that already have been submitted are more than three days old, please post in the Tickets for Review thread above with every single ticket number involved. Please focus on the FIRST ticket for any subsequent discussion but provide all tickets numbers if you wish a review including the new number if you submit again. Remember, the account owner must submit the ticket. Thank you.
NEVER CLICK LINKS IN EMAILS
(That’s in all caps because I am shouting it for emphasis.)
The only valid exception would be verification emails used during account creation that you are expecting to receive because the website you are creating the account on told you it would send you such an email.
All other links should always be treated as fake/phishing.
Excellent point. I might also make an exception for emails received within a minute or two of requesting authentication of a new computer or location, because you requested it and should know it’s legitimate. However, I’m a big fan of “scraping” the email and pasting it into an empty browser window, rather than clicking a link that may have a bunch of misdirects behind the innocent-seeming URL.
Having CC charges reversed (I’m guessing a BLOCKED CC would result in the same) is a HUGE deal breaker for on-line retailers.
You also need to understand that ANet will NOT discuss the case with anyone but the account owner.
Once a charge-back in enacted on a credit card, we are required to close the account. There are many ways to prevent this, and this family pre-emptively doing a charge-back was a very poor manner of dealing with this issue. Any on-line business that I knows about would react in the same way, because the actions taken resemble exactly those taken by those intending to defraud our company.
The account owner needs to contact support directly. It is with him, and only him, that we will discuss the details of this case. This is possible by clicking Support at the top of this page and then “Submit a request.” If a ticket has been filed, then the account owner must continue the discussion with support. If the matter has been closed in error — and I don’t imagine that is the care here, my instincts suggest this still is an open case — then the account owner may post here, or you may do so on his behalf. But posting here, in these circumstances, seems premature. A judgment of a “lack of professionalism” and statements that seem to blame us for phishing attempts are likewise misplaced.
Mind that switching it to an hourly basis isn’t making you decay faster, (we did increase decay) it’s improving the visibility/perception of decay actively working.
in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ
It’s not my place to be giving design reasoning behind changes so I can try to get one of the guys to give a statement on this but the way I see it is that this change helps lessen the gap we have in player skill level. It’s an awesome quality of life improvement to team coordination and it’s going to help matches remain more competitive across the board. Team’s using voice comms will still have an upper advantage but I think that reducing the amount mal-rotations happening is a positive change.
in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ
Mesmer’s initially just showed on the mini-map as the Mesmer himself. I felt this was unfair to them exclusively because their class mechanics rely on deception. It made it so you basically ALWAYS knew which one was the real Mesmer because you just had to simply look at the map.
If you guys can provide a reasonable and better solution in terms of what we could do for Mesmer’s feel free to lay it on the table and we will consider it. Clutter is definitely an issue in itself; one we haven’t really solved in other areas of the game either.
in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ
Thanks for the follow-up, Bish. This is a rare occurrence issue that we made efforts to eliminate in the last patch through a series of engine optimizations. There are many variables that cause this problem, but the most significant culprit should be out of the running now. If you experience it again, please let us know!
so when do u will show leaderboardrank in the scoreboard? i know it was already suggested a few times.. that would stop that constant qq about low or high rank players.
Not a bad idea. I’ll bring it up with the team. It might be confusing though because there is already a “Rank” on the leaderboards.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
Watching your rosters. So far you’re being put into reasonable matches based on your MMR.
Could you please check my roster too, the last hours i had a HORRIBLE gaming experience! Im Constantly in teams with two ppl beiing r20, while the opponent team has 2 ppl with r50 The r50’s just farm the 20’s and the result is something like a 3 vs 5! Thats no fun for me
I add 2 example srceenshots, one showing me loosing, one showing me winning, same problem on both screenshots. But since an hour im always on the loosing side
Help or just any kind of comment would be much appreciated!
EDIT: And I’m dropping, no im falling, in rating like a stone! I dont know why i drop in rating if i’m obviously in the team that is worse. Would be nice if you could look into this too
I don’t know what to tell you. I can’t see all your matches, but the latest ones have all been very even as far as MMR is concerned.
Please keep in mind that Rank != Skill.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
Hi jayvux – Since we’re going this far into troubleshooting I’d like for you to submit a ticket so that we can better assist you one on one but I am curious to know, you’re just getting this error message while in game, correct? Also, have you tried a proxy service? I’m just curious to know if you have a different experience in game if you’re taking a different route to reach the game servers.
The instructions below will change the way Guild Wars 2 connects on your network. In short, this will force all inbound and outbound data to use port 80. Since port 80 is a very common port, it usually has the least amount of issues with transmission of data. To do this:
1. Locate the file “GW2.exe” and right-click it, selecting “Create Shortcut.”
2. Rename this shortcut to “Guild Wars 2 Port Test.”
3. Right-click on this shortcut and select “Properties.”
4. Edit the “Target” line to include /clientport 80 at the end. Note: Please make sure /clientport 80 is outside of the quotes.
• Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
• Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”
5. Once completed, click “Ok” to save your changes.
If you get an error trying to save, your target line may not have the correct format. Please try Step 4 again.
6. Double click “Guild Wars 2 Port Test” and try connecting again.
The easiest thing to do would be to start with a clean installation of your video card drivers. This could also be potentially related to overheating. What are your temps like when you’re in game? Are you crashing at all? How long do the artifacts remain on the screen even after you exit Guild Wars 2?
This is an issue we had not intended, we are working on making the Toxic Hybrid Mini tradeable. Once we fix the issue, deposit your Toxic Hybrid Mini into your collections bank and withdraw it again to reset the item and gain the ability to sell it on the Trading Post.
This instance was only available during the ‘Tower of Nightmares’ release. When we transitioned in to ‘The Nightmares Within’ on the 12th, both Marjory and Kasmeer entered the Tower to help find a way to bring it down.
If you encounter a Nightmare Chamber filled with Toxic Pollen gas, look for an air filter to bring along with you; it will clean the air in a small area, allowing you to bring a zone of safety with you so that you don’t constantly take poison damage.
‘The Nightmare Unveiled’ was a story instance only available for the Tower of Nightmares release. Now that Marjory has figured a way to breach the Tower, both her and Kasmeer have entered the structure.
Hold the line audio is bugged for human male and female. I think it might be bugged for all races. One question though……is guardian shouts not being heard by other players a bug too? Or is it intentional?
Don’t hear it on my Charr either, I think it’s same for all races. I am wondering about the second question you presented as well, though.
To reiterate what Bobby was saying, both the female and male sylvari lines were recorded incorrectly, so the decision was made to not include that line for any race until they can be fixed. The second issue concerning Guardian shouts not being audible to other players is something that we’re investigating.
As this thread has gone off topic and is a bit inflammatory, we’re closing this thread. Please review the Forum Code of Conduct if you’re curious to why this thread would be closed: https://forum-en.gw2archive.eu/forum/rules
This instance was only available during the ‘Tower of Nightmares’ release. When we transitioned in to ‘The Nightmares Within’ on the 12th, both Marjory and Kasmeer entered the Tower to help find a way to bring it down.
The r50’s just farm the 20’s and the result is something like a 3 vs 5! Thats no fun for me