Dev Tracker

Who is Josh Davis?!?

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the kind words, guys! Glad to be of service.

Armor/Weapon PREVIEW is Busted!

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report, Hamfast. I’ll get this reviewed.

[NOT FIXED] Leaderboard position crazy bug

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Try playing another game and waiting for the leaderboard to update again.

That should hopefully resolve the issue. Let me know what happens!

[NOT FIXED] Leaderboard position crazy bug

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report, Reroll. We’re investigating.

[Merged] Can't sell my weapon skins

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Alright, thanks for the additional information. I’ll get this escalated.

Bug: Superior sigil of Renewal

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report, folks. I’ll get this escalated.

Black lion reckons I'm using a trial account.

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Have you folks tried re-logging? A few people had this issue yesterday and it resolved itself.

resplendent watchwork boxes

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Boxes dropped from Queen’s Gauntlet no longer contain coin. However, the first time you kill each boss each day will grant more coin than it did before.

Killing each boss once per day will be more profitable than it was previously.

Josh, we love you and your team and their work on Super Adventure Box.

But why more DAILY content? T_T

I’m not Josh Foreman. =p

Wrong finisher.

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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It’s limited to default finishers.

Who is Josh Davis?!?

in Bugs: Game, Forum, Website

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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Josh is a member of our QA Team and he’ll be keeping an eye on the bugs here. Be nice.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Mispelling of a word

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the additional reports! A separate thread is usually preferred, but I won’t say no to a bug. The sooner we get them tracked the sooner they get resolved.

Queen's Speech bugs

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Hey V Man,

1. Thanks for the report on the invasion event map markers. I’ll send that long.

2. Could you be more specific on which champion it was, or where he was located?

3. There’s another thread open on this topic. Thank you for the additional information, though!

Order of Whispers armor color

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Huzzah!

Thanks for the update!

Elementalist conjured weapons interrupt bug

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks folks. I’ll add it to the tracker to be reviewed.

[Merged] Can't sell my weapon skins

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Can you be more specific? What kind of weapon skins are you trying to trade?

New finisher price

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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This has been updated.

Thanks!

Can't log in

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hey guys we’re currently looking into this right now. Hang tight!

Berserker Stance

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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It’s already in the tracker, Animi.

Thanks for the report!

Mispelling of a word

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks Rage. ^ _ ^

Guild Represent/Stash Bug

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Let me know if this keeps happening!

Everyone's armor is the same

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Try adjusting your WvW Character Quality setting in the Graphics Options Menu.

The WvW culling settings now apply to PvE.

World Incentive...

in Guild Wars 2 Discussion

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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There will indeed! Many of the details can be found high level here:

https://www.guildwars2.com/en/news/looking-ahead-guild-wars-2-in-2013/

Serious Help! CHINA

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The best is to change your whole email address for GW2, I also had these messages on my main address.. And it is clearly compromised.

Just create a separate GW2 email address with an unique password and you will be fine.

Yes, I actually do recommend changing the log-in name, with the help of support, and using a new, unique, used-nowhere-else email account for Guild Wars 2. That makes a lot of sense.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

New video in Volcano fractal kills party

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report, Fror. Can you provide the location that is causing the cinematic to play? Perhaps with a screenshot?

[Merged] Players have weapons glued to their hands

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report, phiplayer! I’ve escalated this issue.

Cant login even after changing password

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Serious Help! CHINA

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I agree with the advice you have been given. Some of your credentials are known — change things around so that those who have been attempting this cannot continue to do so.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Trying to help my banned friend

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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He was not blocked in error.
He was not blocked due to a bug.
He was not hacked and the account used to cheat.
He was not denied an appeal that should have been approved.

This player—or someone he allowed to use the account from his location—cheated (many, many, many times) and his account was terminated, as per the RoC and the UA. I’m really sorry that a dedicated player was involved in this activity, but based on the numbers around this incident, and knowing the incident had nothing whatsoever to do with Metrica Province, the account termination will not be reversed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Putrid Mark malfunctioning.

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Hey Lyana,

We are aware of this issue and are currently tracking it.

Thank you for your patience!

Reported for telling my opinion?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I don’t see that the account a t s e.9614 was actioned in any way. Are you talking about another account? Have you asked Support?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forum Code of Conduct Question

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This is not in any way an account support issue. You’re welcome to contact the forum team at forums@arena.net, but please don’t post this sort of question in this sub-forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Custom emote range needs a fix

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks, Auruan! I reported it from your original post.

Character limit/quality - PvE is now WvW

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Also, grabbed the bit about the emotes, Auruan. Thanks!

Character limit/quality - PvE is now WvW

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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We’re looking into updating the menu options to make it a bit more clear for players.

Thanks for the reports and feedback!

Mesmer clones changed gender.

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Locking the thread.

Thanks guys!

Moa Morph inconsistently effects Minions

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report, Myrkr. I’ll send this off for review.

Karma hoarding - wanted warning about change

in Guild Wars 2 Discussion

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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We’ll find a way to restore for folks who dumped all their karma so far today too, more info from the community team soon when we get it all ironed out. Our goal is for everyone to get what they would have karma wise, hang tight.

Game Update Notes - August 20, 2013

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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LIVING WORLD

  • Watchwork boxes awarded from the Queen’s Gauntlet no longer contain coins.
  • Players will now receive a daily reward for each Queen’s Gauntlet fight completed.
  • Each Queen’s Gauntlet fight now has an event UI containing the boss’ health and the fight timer.

Downloading patch issues

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Charlemagne – Are you getting any error messages at all when this happens? Additionally, would you mind posting your system specs?

Constant Crashing

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi NigMa – Looks like you’re getting “Out of Memory” crash:

  • Crash <—*
    Out of Memory: arena=Default, cat=File Service, allocBytes=6146372, arenaBytes=273960656, fallbackBytes=35169252, align=0 ,

This usually happens when you’re on a 32-bit operating system and the amount of system memory that you have is hitting the threshold limit of the OS. Basically, the additional memory can push your total available memory into negative numbers resulting in crashes or simply, “out of memory errors.” Some players have resolved this by upgrading to 64-bit operating systems and others have simply removed physical RAM from the system to bring the memory totals closer to values intended for that revision of Windows (32-bit). Obviously removing RAM from your PC is not an ideal solution but I wanted to give you all the information we have found regarding these issues. You can read more about this issue from Microsoft here: http://support.microsoft.com/kb/929605 but the important part is listed below:

“For example, if you have a video card that has 256 MB of onboard memory, that memory must be mapped within the first 4 GB of address space. If 4 GB of system memory is already installed, part of that address space must be reserved by the graphics memory mapping. Graphics memory mapping overwrites a part of the system memory. These conditions reduce the total amount of system memory that is available to the operating system.”

One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

Let me know if you have any questions!

how do you 2

in Forum and Website Bugs

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Cornish, we receive appeals at this address every day. If the email address did not work we would have many, many more people raising this issue. Try removing the period from the end of the address (it’s an end-of-sentence period, not part of the email address) and try again.

Since this isn’t a game bug, this thread will be moved to a more appropriate subforum.

Superior Rune of the Water

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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We’re already tracking this issue.

Thanks for the reports!

Karma hoarding - wanted warning about change

in Guild Wars 2 Discussion

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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This is totally our fault, we dropped the ball on this plain and simple. We planned to have this messaged ahead of time to be fair to everyone, communication broke down between those who knew it was supposed to be messaged, and those who were supposed to message it and it simply didn’t happen.

As game director this is ultimately my fault first and foremost, and I’m sorry for those who potentially lost some karma as a result. It is our policy to message these kind of changes ahead of time with lots of warning, I’ll do everything possible to make sure this doesn’t happen in the future.

I’d recommend not using your karma consumables yet, give us a day or two to try and see what options we have available to help mitigate the issue.

What will be Going On at ArenaNet/PAX Event?

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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You can find information about all the activities at the Guild Wars 2 Anniversary Bash on this page: https://www.guildwars2.com/en/events/pax-2013/

You do not need a PAX badge to get into the event, as the event will not take place on the show floor. So if you’re a local fan or able to travel, you might want to attend.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Big thank you

in Guild Wars 2 Discussion

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Options → Graphics → WvW Character Limit and WvW Character Quality

Changes to those will now affect PvE as well.

Turret Bug List [It's finally shrinking!]

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Hey Anymras,

Thanks for taking the time to compile this list! I appreciate your time and hard work.

+1 Internets.

[Merged] Nameplates always showing

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report, munkaybiznaz. We’ll have this looked at.

Can't talk to Vorpp

in Clockwork Chaos

Posted by: Paul Belz.7351

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Paul Belz.7351

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you can just do 5 full invasions from any character on your account.

Twisted Watchwork Finisher

in Black Lion Trading Co

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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The amount was incorrect in the update notes, so it was updated to reflect the correct price as seen in the Gem Store. Apologies for the confusion.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

[BUG] Item: White Cake +10% "Experiance"

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report!