Dev Tracker

Magic Find [merged]

in Guild Wars 2 Discussion

Posted by: Martin Kerstein.3071

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Martin Kerstein.3071

Head of Global Community

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what about our runes/sigils/etc on our MF gear, will they stay?

im currently using Mad King Runes and i dont have the funds to get another set of them if we lose our runes

could we get clarification on this plz?

Non-MF runes/sigils/etc in your MF gear will stay the same, you are not losing them.

Magic Find [merged]

in Guild Wars 2 Discussion

Posted by: Martin Kerstein.3071

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Martin Kerstein.3071

Head of Global Community

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As a former community manager for Kabam games, I’ll tell you right now that this guy only knows half of what is actually going on. Directors and producers don’t tell community managers anything because like this guy, he posts only part of the information online and causes a ****-storm. So, take what he says a grain of salt. All we know, now, is that we will be able to switch MF gear to another kind of gear. We don’t know anything beyond that.

I am sorry you had a bad experience in your former job. Here our developers actually talk to us and give us information we need. So what I am posting here is coming straight from the people working on the changes.

To answer a few more questions:

  • If you currently have listed an item with MF on the Trading Post, they will be returned to you, as they become account bound.
  • Upgrade components that currently give MF bonus will be updated with new functionality.
  • All existing drops and crafting recipes that have created Magic Find gear will be replaced with new stat combos.

[Bug] EU events not updating (e.g. Scarlet)

in API Development

Posted by: Stefan Larimore.6872

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Stefan Larimore.6872

Programmer

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Thank you all for reporting this problem as well as noting that it is EU-centric. I’ll be looking into it.

Achievements from World 1 Open Again?

in Super Adventure Box: Back to School

Posted by: Paul Belz.7351

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Paul Belz.7351

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The original SAB achievement list will return, along with a new, separate achievement list for world 2.

There may even be a new special surprise for folks who finished the original list of achievements (which will also be available for folks who finish the original list while it is available)…

Unique Number on Account name

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Nothing to worry about, as you discovered.

Welcome to Guild Wars 2, and thanks for joining our community!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

New API developer

in API Development

Posted by: Stefan Larimore.6872

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Stefan Larimore.6872

Programmer

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Hi All,

I’m the new primary developer on Guild Wars 2 APIs. I’m ramping up, but I’ve actually been working behind the scenes with Cliff for a while now. I’ll do my best to minimize any hiccups.

I’ll be active on the forums, answering your questions, and reading feedback and suggestions. So please keep participating and let us know what you think.

My short term goal is to support the existing un-authenticated APIs while working on our new OAuth2-based authenticated APIs.

Thank you for your participation and I look forward to working with you all!

Magic Find [merged]

in Guild Wars 2 Discussion

Posted by: Martin Kerstein.3071

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Martin Kerstein.3071

Head of Global Community

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  • Celestial will stay as it is minus the MF bonus on it.
  • MF food will work as it is working now.
  • Utility Infusion will still work.

Dusk sold out 1 Left

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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Here’s Legend as well:
The columns are
Day (obvious, but it’s UTC of course)
Buyers is how many unique users purchased, if it’s less than the total sold then someone bought 2
sellers is the same

Attachments:

New API developer

in API Development

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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Hi everyone,_

I’d like to inform you that Cliff has now left ArenaNet to follow a career opportunity that he couldn’t pass. Cliff has been too busy last week to post on the forum, but he wanted to express his gratitude to the API community and tell you that he had lots of fun interacting with all of you. _(update: see his message at the bottom of this post)

But this is not the end of the Guild Wars 2 API, because ArenaNet will continue to expand the API and support its community of developers. In fact, another programmer who’s been working with Cliff long before the transition will be shortly here to take over Cliff’s role on the API Development subforum. So be ensured that it may not be a big change, we in fact have more developers helping with the API behind the scene.

Thanks everyone for your participation to this community.

EDIT: in fact Cliff wanted to share the following with the API community:

_Hi everyone,

As Stephane said, I’m leaving ArenaNet, but I’ve had an incredible time here. I’ve wanted to work on public API since I started here, and I’m really happy that we’ve been able to start releasing them. I’ve been thrilled with the positive response to the APIs, and the community you’ve formed around creating apps. I’ll be eagerly watching to see how both the API and API apps develop in the future. Thanks for your support and enthusiasm while we’ve worked together._

(edited by Moderator)

Looking for the GvG thread?

in WvW

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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If you’re looking for the GvG thread, it has been moved here to the In-game events subforum. For more information about this change, please read my post here.

[[Unofficial GvG Scene Thread]]

in In-game Events

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Hey everybody,

In the best interests of all involved, we have decided to move the GvG organizational thread over to the In-game events subforum instead of its usual home in the WvW discussion forum. The impetus for this change is primarily due to the ongoing, negative conflict between the WvW and GvG communities. We feel the hostility between these two groups detracts from both the GvG thread and WvW topics and requires a disproportionate amount of moderator attention.

The In-game Events subforum will be a good fit for the GvG organization thread, as it is an ongoing, player-organized in-game activity and therefore fits well into the intended purpose of that forum. For other related discussion of GvG that does not fall under the general organization thread, please use the Guild Wars 2 Discussion subforum.

Dusk sold out 1 Left

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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Hey all, I pulled the data (again) on dusk sales for the last 2.5 days. This shows the quantity of unique buyers and sellers and dusks:

I think it may be a bit premature to start panicking.

Attachments:

post>ticket>no resolve>contact ms Gray>post

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This is a Ticket for Review situation and does not fit into the standard post section. I will lock this thread. Feel free to post in the proper thread, amongst the stickies above.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Magic Find [merged]

in Guild Wars 2 Discussion

Posted by: Martin Kerstein.3071

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Martin Kerstein.3071

Head of Global Community

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Hey all, no worries, we got you covered.

Weapons, armor and trinkets with magic find will become account bound, lose their current stats and will gain the ability to be double-clicked to select one of several stat options depending on the item.

For example, if you have an Explorer’s Pearl Staff, you can now double-click it to change it to any other crafting stat.

We will have a blog post about it with more extensive information as well, keep an eye on the website.

Eng.Turrets Have Inaccurate Fire Rates

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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I sent this issue in for review.

Thanks for the detailed information, Anymras.

Superior Rune bugs

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Hey folks,

I’ll get the 6/6 bonuses on both of these rune sets looked at.

Thanks for the report.

Tracker - Living World/Game Update Bugs

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks StinVec. I’ll keep an eye out for it during the day.

Is lag no longer a concern?

in WvW

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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We have folks working constantly on finding ways to improve over-all game performance, in particular when a large number of players gather together. You’ll continue to see updates and upgrades in this area as the year continues to get performance as smooth as possible.

Game Update Notes - August 20, 2013

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug-fixes, Balance, and World Polish

  • Fixed a bug that allowed players to kill some allied NPCs that should not be killed.

Living World

  • Fixed a Spanish localization issue for the Scarlet’s Playhouse instance.

PvP

  • Fixed a bug which could cause secondary objectives to remove the markers of allied players from the map.

General

  • After a game update, players will be allowed to remain in public maps associated with the previous build for up to one hour.

Fix the Twilight Arbor Forward/Up Path

in Fractals, Dungeons & Raids

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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TA is high on the list of dungeon candidates as our permanent dungeon revamp/updates begin to start back up again as themes for some of our living world releases.

[Hero Panel] Back Items Not Displayed

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Hey StinVec,

I never noticed that! I’ll look into this tomorrow when everyone gets back into the office.

Thanks!

Please Submit Bugs to the Game Bugs Forum

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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Please report any bugs you experience with PvP to the Game Bugs Forum.

Our Game Bugs forum is the ideal location to report anything that isn’t working correctly. Funneling all of our bugs into one place will ensure that we are able to properly track issues.

You can find the Game Bugs forum here: https://forum-en.gw2archive.eu/forum/support/bugs

Thank you for your help!

Guardian - Known Issues 2015

in Guardian

Posted by: Josh Davis.6015

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Josh Davis.6015

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This list is awesome. I appreciate all of the effort you folks have put into the reporting and tracking of Guardian issues.

Make sure to report all bugs to the Game Bugs forum! I’m much more inclined to see them if you bring them into my domain.

Cheers!

Issues with character art, weapons, or armor?

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Hey folks,

Looking good so far. (Or not so good, depending on your issues.)

Thanks for the reports!

Human Male Heavy T3 Armour Shoulder Clipping

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report. I’ll get it in the tracker.

Catcher Backpiece Skin Bug

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report. I’ll get it submitted.

Stuck in the map or seeing map art issues?

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks folks. Everything is reported up to here.

Birthday Booster Lacks Info

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Good eye, folks. I’ll escalate it.

Birthday Present Issues [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: Just confirming you have no worries with this situation! It will be resolved in the very near future, and if your character or characters earned a birthday gift, that gift will be given to you. I do not think you should look for this tonight, but it’s coming!

And the good news is: You do not need to submit a ticket about this situation. (After all, we got the party invitation and know it’s your birthday, and we’d never dream of missing the Big Day! ~ even if we’re a bit late for some of the birthday folks! ~ )

:)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Achievement reward glitch. Clarification?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Let me just say there isn’t a bug or a glitch within the system. But we may be able to help. However, this post is misplaced here.

Could you please post in the tickets for review thread, and flag this one (alert it) for deletion (at your request) ? The issue is more than a month old (from when you made the erroneous purchase) and that sticky thread is intended for reviews.

Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Icon Bug] Arah weapons

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks folks. I’ll have this looked at.

Illusion of Life DOWNS you when rallying

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Was this happening with regular enemy NPCs, or just neutrals like the one in the gif?

Can't buy gems (confirm your identity)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Hi. I’m not sure what’s happening here, but I have seen a few of these comments and I’m suggesting that those impacted should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Activated the wrong account

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Oh I am sure we can help you with that! Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

And thanks for becoming a member of our community!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Acount Suspended - language... ?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Wohooo Ban Reversed! =D Time to abuse GW2 again

I’m glad that the team reviewed and decided to remove the suspension. But please do keep in mind what you said — in all chat — is pretty crude, so take care to not repeat it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

72 Hour Ban for Unacceptable Name

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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So I got a 72 hour suspension for an unacceptable name, and I didn’t even get an option to name change it. I had the name, “I Spread A I D S” for my necromancer. The funny thing is that I got disconnected from a solo queue tourney game in PvP which resulted in a 4v5 for my team. I know that name is appropriate, but A I D S could be anything. Can I get a chance to get a name change, because a 72 Hour suspension seems too severe. I see a bunch of other names that haven’t been reported which are worse than mine. Also if you’re gonna disconnect people from a game, do it after the tourney match.

Edit: I submitted a ticket, but I wanted to post here as well. Also here is my ticket number #130826-002448

First, you have a horribly offensive name back in April. That was your warning.

Second, the name you chose this time is again, very offensive. Do you really think people want to see that name, people who may have a friend or loved one who suffers or died from that disease? Our players come from all walks of life — genders, cultures, ages — and we ask that you use sensitivity in your name choices, if not a little sense!

Third, never, ever submit a ticket and post immediately in the forums. That’s rude, it takes time, it doesn’t give support time to answer the issue that you submitted in the ticket, and it is therefore utterly pointless. If you’re hoping to get public support for your cause, obviously, you didn’t.

Fourth, if you see a bad name, report it. Don’t use it as an excuse “Well, mine’s not so bad if his is worse!”

Fifth, the filter is not intended as a license to offend.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

[March] Issues with character art, weapons, or armor?

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Please use the current thread that is stickied at the top of this forum.

[Elementalist Bug]Signet of Restoration

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report, Furius.

Trading post: words hard to read [Merged]

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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This issue has been escalated from a different thread.

Thanks for the report!

Birthday Present Issues [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: One of the devs has identified this is a bug (but it’s sort of isolated, so you guys who got it are extra special ). They are working on a fix. I don’t have a timeframe for the roll out, but what I believe will happen is that you will get your birthday present in your in-game mail. However, we may need you to submit a ticket. So just ignore my speculation and I’ll continue to update as I learn more.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

I bought the CE, I'd like the Heroic items

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I asked about this today at a Business Team meeting. Those who purchased the Collector’s Edition are valued customers, for sure! But remember, there were a lot of goodies in that box, and it’s not customary, even if necessarily good business, to continue to give free items for a purchase made a year ago. I can’t think of any other business that would do that, that would say “I see you purchased a mixer a year ago. We’ve developed a handy new accessory and we’re sending it to you for free.”

And by the way, I’m proud to say that at the time it was released, our CE was hailed as “the best in the industry” with having so many nice in-game and physical features.

Sure, it’d be nice to continue to get free stuff for a purchase made in the past. I could see why you would want to get these things for free, but I hope you understand why that isn’t going to happen. Keep in mind that the items are available in the Gem Store or on the Trading Post, so you can get them for in-game gems, in any case I can think of.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Birthday Present Issues [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey all. Be assured we’re looking into these issues right now. Keep an eye on your in-game mailbox and I’ll post more when I know about this. I don’t think you need to submit a ticket right now, but I’ll update this thread if you need to do that.

Thank you for your patience!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

72 hour ban for name without warning

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This name was your first block, and you are correct, it should not have resulted in a time-out. That time-out was lifted within a couple of hours of you contacting Support, so thank you for submitting a ticket and pleas accept our apologies for the accidental suspension.

I am not sure what is offensive about the name — I am looking into that now. Sometimes a player chooses a name that is just fine in his or her language, but that turns out to be offensive in another language. In this case, we don’t really have a choice and we must block the name. I am not sure that this is the issue here, but I will investigate.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Not able to talk to Jaklan [Trading post]

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report!

Problems and Portals and Flame Rams, oh my!

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Hey Danathius,

We’re currently tracking the Flame Ram bug.

Regarding Mesmer portal, I’ll see if I can have it looked at.

Thanks!

War Minister Shukov bugged

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report, folks.

If you guys can provide any additional information that will help us track the issue down, feel free to post!

Written in Stone + Signet of Restoration

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for the report, CMC!

Tournament PVP rank bug.

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Edit: Thanks Metatail.

I don’t get to venture out of these forums often. =p

Here’s a link regarding the OP: https://forum-en.gw2archive.eu/forum/pvp/pvp/A-question-to-our-rockstar-coding-wizard-Mr-E/first

(edited by Josh Davis.6015)

Ranger: Spirit of Nature can't ress

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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We’re currently tracking this issue.

Thanks phiplayer!

Trading Post Won't Show Zodiac Sword

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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Hey folks,

I’ve got this entered in the tracker.

Thanks for the report!