I looked at this briefly today and saw that it unfortunately isn’t a trivial thing to do. But you are basically correct, we could provide the ‘game_type’ value (possibly an array) in maps. I’ll put this on my todo list, but will probably later rather than sooner.
Dear GW team,
I am speaking for my friend “juan.3487”. She bought this game about 4 days ago, and she was suspended by not reason. We opened a ticket, “130827-001680”.
This is the reason of her suspension stated by NCsoft:
“Your purchase for Guild Wars 2 was voided as a result of being found too high risk to accept. The purchase attempt displayed characteristics that are currently found in numerous fraudulent transactions.”
My questions are:
1. Why didn’t you just reject the payment in the first place and said it was too risky, Instead, you took her money and now say I don’t want to do you business, please get away. May be it is rude but it’s my feeling right now.
2. She was using her personal credit card, and in what I know she has a very good credit score. Also she bought is game from your official legal website. I don’t know where is the risk come from?
3. The only reason I can think of is her IP change a lot, but it just because she was traveling out side the country and have to use VPN to improve the connection quality. I don’t know it can be the concerns you suspend her account.
She just really wanna to enjoy the game. I think it must have some misunderstanding
here. please don’t reject some one just love this game.
thank you.
I understand that your friend would like to play our game, and we would like her to be able to do so. When I look at the questions you’ve asked, I’m just not comfortable answering them. Some of the details are a little personal, and I really think the best thing for her to do is to update her ticket — easy to do! — and ask those questions directly of the team member who assisted her. For instance, “What can I do to get this payment to process” is perfectly fair. Maybe the answer is “Call your bank or CC provider.” Maybe the answer is, “Try a different CC” or “use PayPal” or “Use a debit card.” I don’t know the answer, but I think they will be able to help your friend!
You guys want to support our game. We want you to support our game. (And thank you for that!) For these issues, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. I feel sure they will be able to assist you and/or explain what’s going on. It takes just a minute, so please get in touch.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
I want to add another note: When I ask the Billing/Payments team about specific issues, they will tell me a few things, but in the end, they are almost always able to make things work, if the credit card is valid (and secure). So DO get in touch.
Just FYI — one of the ways the bad people try to steal your account is through asking to change the e-mail address behind your back. The team needs to be very careful, and there are quite a lot of requests, so yes, it can take a bit of time to get to this.
The good news is that these are usually handled in <48 hours, and when they are handled, they are handled carefully, so that the would-be account thief is stopped in his or her tracks!
Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
what about those that transfered servers that got birthdays changed. My birthday was 2 days ago, but the celebration wont hapoen for 3 more months.
With the exception of one character I deleted, alot of these characters I have were within the first month, yet, it shows all of them about the time I transfered servers. So I found the fountain of youth by 3 months.
Changing game worlds does not reset your character’s age.
I wanted to give everyone here on the forums a heads up that I will be at Pax this weekend with most of the Anet staff, and well I want to meet the WvW community! So if you follow Anet_Nightmare on Twitter and follow my feeds this weekend you can come find me and chat with me, pick my brain(well what’s left at least), and maybe even get something cool. If you’re not going to Pax feel free to follow me as well.
Well, if you managed to bump this thread, I’ll forgive you the joke.
Maybe.
It’s probably worth noting that there are now more than 1,430 PMs in my in-box, and I confess that quite a number have not received a response. It’s a matter of bandwidth and focusing on where I can do the most good. Please continue to submit tickets to Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
End of the year…. so sometime in the next 4 months, I guess that is better then soon?
One might question why adding achievements is taking 16 months, I am sure it is a technical limitation of some kind as that is the most common excuse.
We tackle each task as it comes up. Every thing we add or fix has an opportunity cost. In this case, the achievements have not been at the top of the priority list when we have had things like bugs to fix, ability lines to add, and other large projects (what Hugh previewed in the Livestream) to work on. All that being said, we are going to address this because it has become more and more problematic as we continue to add reward systems tied to achievement points and add more and more achievement points through Living World achievements. It would be ideal for us to have an unlimited number of people on the team and to be able to do everything at once. Reality is that we have the resources available to us that we do and we get as much done as we can within those constraints.
EvE doesn’t really get time dilation until you hit about 700-800+ players. Just saying.
While I appreciate the spirit of this response, I think it is clear that EvE and our game have very different types and amounts of calculations to make. We are making strides to improve the skill lag, but it is a very large and very difficult problem to solve. We can’t do more than take little chips off of it at a time and eventually those should add up to sizable differences, but each little change isn’t going to make a major impact in and of itself.
I’ll also point out here that I am not involved in this system, outside of making sure the interests of WvW are appropriately represented as it is designed and implemented. If you have suggestions for different ways to handle this, you should find a more appropriate forum.
And once they make the WvW achievements more attainable, you’ll move on to whining about the lack of especially ‘difficult’ and ‘prestigious’ WvW titles like this one.
Hmmm, well I can’t say that I would “whine” I am just stating an obvious failing of this portion of the GW2 world. However if they can add titles for such things as say, “respected achiever”, what is the problem with adding a respected yakslapper title?
As for the achievements, you could just make it so that instead of getting say 10 achievement points for 50000 kills you could get at least 50 for such a milestone! If it is possible to get this same amount for doing 16/16 easy achievement in PvE, I for one cannot see the harm in upping the rewards.
Although these titles might not be considered as “prestigious” if done in tiers I can see no harm in showing to others what you have achieved thus-far. The same goes for the “milestones” in our achievement points offering a title, even though 5000 ap’s isn’t much I see many many players touting that particular one.
edit: clarity and spelling
Last time I’m saying this for a good bit. We are going to address this system before the end of the year, ideally, and make it more in line in terms of numbers and rewards as the rest of the achievements in the game.
Overall yes we know there’s a change in short run income for players, though it’s not as severe as speculated. No, we aren’t surprised. Yes, there are plans in place to make sure the economy doesn’t experience permanent, hyper-inflation.
As far as the median numbers go, remember that how much information I can give out on the forums is often very limited. I do my best to give you a picture that you can work with. I described exactly how to take the one number I gave out and create an accurate model of what’s happening. The uncertainty in your model is unfortunately unavoidable (but can be minimized) as I can’t always post the full picture of everything that’s happening.
As for the characters that got or did not get a second gift:
When I was young there were two different ways kids in the family looked at presents at birthdays and Christmas. One way was to open your gift and focus on what you received. For the most part, kids who did this were happy because it would be something they’d asked for and wanted. (sure, there was the occasional pair of socks, but them’s the breaks )
The other way was to open your gift and then start comparing it to what the other kids got. Were the others more expensive? Did you get one item and Bobby got two? (good thing we did not have the internet to instantly check which gift was rated higher on Amazon) For the most part, kids who did this were upset in some way and enjoyed their own presents less.
I prefer the first way.
I appreciate the wisdom that you have imparted. Much the same idea came to my mind, as well.
I think its not fair that some people get double the presents. I only got 1 because of this bug.
No, a few people received a second gift. Not a lot, but a few. This was a factor of how the distribution was made, and how the fix was rolled out. It’s not an intentional double-gifting, and you got everything to which you are entitled and of course we’re sorry for any confusion that this caused.
How is this at all fair? Your giving presents out to all characters that are 1 year old, regardless of if they have received one or not. This is like last November all over again where people who may or may not have done the Southsun event can get free loot which included a relatively high rate of precursors.
While Im only missing out on a booster really, this still is crap for people who werent ‘lucky’.
Again, this was not a universal situation, only a small number would have received a second item.
We have located a part of the API system which is vulnerable to missing event updates from EU during high load periods. There was a combination of factors that caused this to be particularly bad yesterday. I have a plan to fix this problem and will as soon as I can.
Hi and welcome Stefan! My question to you: how do you think APIs help improving gameplay? I’m really confused why Anet supports people creating maps which show ongoing events etc. when ingame there is intentionally no way to show these events. I can’t see how this improves the GW2 experience. Can you help me here?
Hi Marcus,
Thanks for the welcome! To answer your question:
In my understanding, comes down to a question of resources and priorities. Sometimes there is information in one part of the system that is expensive to expose in-game in a quality manner. Or perhaps the information is not deemed necessary for typical play, so its priority is reduced. However, it may be relatively simple to expose via an API. This is where 3rd party apps can come in to fill the void. We provide the APIs, and 3rd party apps provide the advanced experience.
Still haven’t receive the present for my main character, who is 367 days old. Is this going to take some time to roll out?
Hmmm… I think I’d like you to please submit a support ticket. You should have been set right with last night’s distribution, so please let us hear from you via a ticket so we can make sure you get your gift. Thank you for your understanding.
I take it that since legendaries will soon be able to have stat changes out of combat, it would be possible to do this for other gear?
I don’t see that happening and the main reason is that it sets Legendaries apart. It makes them cooler, it makes them more worth trying to get if you care about stats and not just looks. I could be proven wrong at some point, but I don’t expect us to head down that road.
The mats will absolutely drop in WvW. In addition, generally speaking, we are putting a heavier emphasis on finding long-term solutions to redressing the reward imbalance between PvE and WvW. I can’t claim they will ever be 100% equal all the time, but we would like it to never be the case that you are choosing between playing WvW and getting good rewards. The two should be one in the same.
Does this mean we can also look forward to Ascended items from WvW badge rewards? I’m talking about back pieces and accessories of course.
I’m not going hold my breath on this one.
Purely from badges, no. We will be getting Ascended back items into WvW and accessories are already there. We’ve been focused on the Ascended items more generally and not specifically in WvW right now. However, we will make sure WvW is at parity with the rest of the game in terms of Ascended gear.
Error 10 is typically caused when you click the Join or Invite button without putting a name in the character name field.
Please try the following steps and let me know if you are successfully able to invite another member to your party.
Click on the party icon in the upper left of the screen. You should see a box that says character name with the buttons join and invite underneath.
In order to invite someone to your party their character name needs to be in the character name field. You can either type the characters name in or target them. Once their name is in the character name box, you can then click the invite button. Doing this will send them an invite which they can either approve or deny.
We will be taking down the commerce system for maintenance at 5:00 AM PDT (12:00 UTC) on August 28th for 3 hours. The following systems will be affected by this maintenance:
AND…. the (gift) eagle has landed. You’ll find all sorts of tasty details about the Guild Wars 2 First Birthday Gift in this thread.
Thanks to everyone for your patience as we worked this out. Now quick — those of you who experienced the “no gift” issue — run and check your in-game mailbox! happy dance
Each gift is given on the first birthday of the character, not the account.
Birthday gifts appear in the in-game mailbox with The Guild Wars 2 Team as the sender.
Your in-game mailbox has a limit of 10 distribution mails, including those sent by other players, by the Black Lion Trading Company, or by the Guild Wars 2 Team. If you delete some of your distribution mails (those with an envelope graphic) to reduce the number in your mailbox, other mails that are queued up for you will drop into your mailbox.
If you are online when your character turns 1 year old, you may need to change maps to receive your gift.
Birthday gifts are soulbound, but the items inside are account bound and can be moved to—and used by—any character on the same account.
One of the items within the birthday gift raises your character level to Level 20, so use the item wisely.
Buffs, once activated, are per character, not per account.
We experienced an issue that affected the distribution of some birthday gifts. Some gifts may arrive a few days after the character’s actual birthday.
The replacement distribution may have given some players a second birthday gift. Using that gift is perfectly ok, and would not be considered an exploit.
We are not able to give second birthday gifts upon request.
Additions:
If you delete a birthday gift, we are not able to replace it.
Characters must remain in existence for one year. Re-rolls will not maintain their original birthdate.
We are not able to reset a character birthday.
Renamed characters still will receive a birthday gift.
Fixed a bug that prevented some player characters from receiving their First Birthday Gift. This update should ensure that all characters receive a gift through the in-game mail system when they turn one year old. If a player is in the game when a specific character turns one year old, the player may need to change maps or log out and back in to receive the First Birthday Gift. Some players may receive a second gift as a result of this fix. For more information about the First Birthday Gift, please see this FAQ.
Changed the amount of PvP glory gained when using the Birthday Booster to match the booster’s description.
General
The /age command now returns the number of days since your current character’s creation instead of the number of months.
Sadly my money is that they will be a large advantage. This is based on how anet has handled things in the past (poorly). Being forced to pve to enjoy wvw is a bad idea.
My goal is to eliminate the latter scenario. And I promise to do as much as I can to meet that.
Why can’t we get the same chest we’re getting from champs by killing a player? I don’t want to receive grey trophies that do absolutely nothing but waste my inventory space…
I’d like to think I don’t really have to answer that one…
The mats will absolutely drop in WvW. In addition, generally speaking, we are putting a heavier emphasis on finding long-term solutions to redressing the reward imbalance between PvE and WvW. I can’t claim they will ever be 100% equal all the time, but we would like it to never be the case that you are choosing between playing WvW and getting good rewards. The two should be one in the same.
Upgrade the rank chests to include one guaranteed rare like world boss chests, and hook us up with dungeon tokens from rank/champion chests and random drops so we can get our cool-looking armor and legendaries without grinding PvE content. Or at least let us buy tokens with badges of honor if that’s easier to implement. That’d be a good start.
Then add some more cool finishers to the gem store so we have something to throw money at.
Again, we haven’t made any decisions, but this is very much an avenue I’d like us to travel down.
The amount of computations needed at the server side e.g. which targets your AoE or cleaving attack hits grows exponentially with the number of players in the same map area.
Please stop spreading this piece of misinformation. I know that this is a direct quote by Devon Carver, but there is no sane reason to believe that the need for computational resources is indeed exponential. As I tried to explain in another thread, it is much more likely that the growth is quadratic. While this still may be to much to find a viable real-time solution, quadratic growth is substantially different from exponential growth.
~MRA
It is not misinformation, it is the reality of our system.
We have had discussions about this type of thing and it certainly holds promise. It’s a long-term goal of ours to make guilds have a much more visible and impactful presence on the field of battle. I can’t say how that will play out eventually, nor when.
The mats will absolutely drop in WvW. In addition, generally speaking, we are putting a heavier emphasis on finding long-term solutions to redressing the reward imbalance between PvE and WvW. I can’t claim they will ever be 100% equal all the time, but we would like it to never be the case that you are choosing between playing WvW and getting good rewards. The two should be one in the same.
As I said above, we will address these, ideally, by the end of the year. The rewards will be better and the numbers will be less crazy town. There will also be some changes coming sooner than that that will go some length to addressing the imbalance in terms of total achievement points in WvW compared to PvE.
I’m not sure I’m understanding all of the elements of this matter, but first, I’d like to say how much we appreciate your support of our game, and second, I would encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
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