Guild Wars 2

Hi Vinz – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this error. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi dabeedo – You can delete this folder by doing the following:

1. In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.

2. Type in “temp” with the percent sign symbol in place of the quotation marks.

3. Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”

4. Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

Hi V Man – If you’re still experiencing this problem, I’d recommend first trying Msconfig to eliminate background applications interfering with the game client.

Hi ocmano – This can be one of two things – in some cases it’s an account based issue, and it can also be an issue with ports being blocked. That being said, Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is properly configured.

Hi Zoidy – I’m sorry to hear that this issue has popped up again. First, have you tried repairing the game client? Secondly, I’d recommend updating your Windows to SP1.

Lastly, I’d recommend running a Windows command called Msconfig to eliminate the possibility of another program interfering with the client.

Southsun cove will feature a mixture of both temporary story lines and content, as well as permanent additions of playable content as a result of what happens there.

Edited to add: Some temporary content may also appear again in the future in other story lines, events, or even find permanent homes as the world continues to change.

We’re aware of this, and plan to address it absolutely.

Rerroll.9083:

Is the game out in korea?

It hasn’t released in Korea yet no. The only major territories we’ve released in so far are US and Europe. We do have a few folks in Korea playing, but they’re getting US/Euro versions of the game from vendors outside of Korea to play early.

Are you both in the same map/instance? You have to be in the same map to receive the invite.

The game draws inspiration from the crab guild challenge but plays a bit differently. There’s achievements, titles, and prizes for participants and winners.

Crab Toss will only be around for the duration of living story events at Southsun Cove. But don’t be too sad, as far as activities go, you might have a very exciting year ahead of you.

General

• Fixed the remainder of Flame and Frost interactive gadgets not appearing on the affected worlds. The locations for the Secret Contact achievement will remain accessible until the May 14th build to make up for the time lost due to this issue.

Hey there,

If you have the gauntlet ticket in your inventory, it will not disappear when flame and frost is removed.

The way it works is, when you use the ticket, it summons the vendor, then you use the ticket as the currency to buy the gauntlets you want. This functionality does not depend on flame and frost being active, if you wanted to wait a year and use it on the flame and frost anniversary, it would totally still work and give you your gauntlets.

Hope this helps

The ticket is awarded in the same way that daily achievements and map completions are. Check in the bottom right of your screen. If you have completed the achievement then right above your mini-map should be a chest. Click on the chest to open the reward dialog and click accept to receive the ticket.

We looked into this specific spot and it looks like some of our bosses aren’t scaling properly. We’ve got our QA team investigating to figure out what’s going on here, it’s limited to relatively few spots.

I just tried it, and it worked fine. After obtaining the explosives, there are 3 groups of Inquest that attack. Once they’re defeated, the story step completes. Is the “Defeat the Inquest” objective still marked as incomplete? Are any objectives incomplete? Is it possible that there’s an Inquest spawn stuck somewhere?

I’m looking into this personally and should have a cleaner version out when I can. Hopefully that will address the despawning siege issue.

Thanks for bearing with us, everyone, and for providing additional information to help the programming team as they work to address the issue. To those who have not already generated a -log file, please take the time to do so and attach it to your post (as this may help to verify the source of the issue, or highlight a separate problem that needs to be investigated).

To everyone experiencing this issue, we would appreciate it if you also took the time to generate and provide us with the following information:

• Network diagnostics, such as those provided from this site: http://measurementlab.net/run-ndt. Once you have obtained this information, please copy/paste this information into a Notepad document or directly into the body of your post. Please be sure to include all of the data, including the ‘details’ and ‘advanced’ output from the tool.
• Your machine specifications. You can gather this information by running the ‘dxdiag’ command, or can append your client shortcut’s target line with the -diag flag (as you did with -log). The -diag command may take a few minutes to complete, but will generate a comprehensive file to send our way.
• A screenshot of the download hang: we would like to see what you see when you get stuck.

These documents will help us immensely as we work towards a fix. Thank you, again, for your patience, and for helping provide this information.

Has anyone noticed if the person that causes the siege to disappear has the siege deployment blocked icon on them? The fix to prevent people from building siege in the starter areas causes people with the on them to destroy any siege they try and build, which seems like it might be the root cause here as I believe there are still some weird issues that can cause you to continue to have that on you, even outside the intended areas.

Since you’re getting error code 42, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

I agree it does sound tedious to have to do that with every patch update and so we definitely want to figure out what’s going on there. The thread below should give you some more info in regards to contacting support:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi Ninfrham – If you’re still experiencing this issue I would recommend creating a technical support ticket for one on one assistance. The sticky thread below should detail contacting support:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

That may be it, actually. We’re not having any luck on this end.

Hi Rick – Since the issue has been resolved there isn’t much we can look into at the moment, however, if you experience this issue with the next patch I would recommend creating a technical support ticket so that we can look into this issue a little further.

Hi ElectricKoolAid – What’s the exact error message that you’re getting including error number (if any)?

Update: You will be able to complete the Secret Contact achievement during the epilogue to make up for the time it was not working previously.

Apologies for this problem everyone, the mysterious devices should now appear as expected with the latest hotfix.

Hi Mwiddis – Are you still experiencing this issue? I posted some troubleshooting steps that can be tried on another thread here:
https://forum-en.gw2archive.eu/forum/support/tech/Please-help-Black-screen-of-death/first#post1981156

If you’re still unable to get past the black screen recommend creating a technical support ticket so that our tech team can help you out

https://en.support.guildwars2.com

They should still be up there. Of course, you could try cancelling the sales if the market has moved extremely away from your price. Otherwise, I would say leave them there for now. We’ll investigate the curious bit where your not being prompted to add to lowest listing correctly.

• Fixed interactive gadgets for Flame and Frost that had disappeared on some worlds. The locations for the Secret Contact achievement will remain accessible until the May 14th build to make up for the time lost due to this issue.

• Molten Facility: Fixed an issue where Rox or Braham would not proceed past the last gate before the final fight.

Hi Dawdler – In your particular crash log I’m seeing quite a few CRC errors. I’d probably start with running a disk check so you can eliminate issues with your HDD.

Before you place a ticket, can you place screens here and we can “diagnose”?

You get an inkling of their characters in Flame and Frost, just due to the nature of what is going on—they are focused on getting to the bottom of things and disrupting the Molten Alliance.

For more lore background on these two characters you can take a look at the following:

• TowerTalk Lore Special: http://wartower.tumblr.com/post/49691195928/in-this-lorespecial-episode (starts in German, but the podcast is fully in English. Angel McCoy and Scott McGough talk about Flame and Frost and give insights into the characters of Braham and Rox.)
• Braham’s Story: https://www.guildwars2.com/en/news/brahams-story/
• Rox’s Tale: https://www.guildwars2.com/en/news/roxs-tale/

We recently published a short blog post that explores a bit of Rox’s back story: https://www.guildwars2.com/en/news/roxs-tale/

Narrative Designers, Angel McCoy and Scott McGough, also delve deeper into the motivations of Braham and Rox and provide insight into their characters in this podcast: http://wartower.tumblr.com/post/49691195928/in-this-lorespecial-episode

(It starts in German, but the full podcast is in English.)

Hi ZarraK – Sorry to hear about these issues you’ve been having with the client. I’d like to take a closer look to try to figure out why you might be experiencing this problem. There is an application called “Game Advisor” which will generate a report that provides a bit of system information that may make it a bit easier for us to look into this issue. You can download Game Advisor below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Lone Gamer – As others may have mentioned, upgrading can be tricky and sometimes time consuming business. The most important thing to keep in mind here is to do some research before buying new parts.

Upgrading your graphics card may be good for a little while (though this may not give you a significant performance boost in Guild Wars 2), but ultimately you’re bottlenecking the rest of your system if you upgrade only the GPU. If you want to add a new card to your system, you’ll want to also make sure that you add more RAM to your system (as it is below min spec) and most especially a CPU upgrade will be in order to see any performance increase since Guild Wars 2 is a very CPU heavy game.

That being said, it is also likely that you’ll need a new motherboard in addition to a new PSU to accommodate all the new hardware and so you’re essentially looking at rebuilding your whole system.

Thanks for the crash log!

Nothing in particular stood out here as far as cause of the crash is concerned as this particular report is pretty non-specific. That being said, if you wish to share, could you please post a Game Advisor report to this thread as well? If you don’t wish to share this information on the forums, I would highly recommend creating a technical support ticket for further assistance. You should receive a response fairly quickly

The next arc of the Living World is taking place in Southsun Cove. You can read more about it here: https://www.guildwars2.com/en/the-game/releases/may-14-2013/

We have opened up the sub-forum to discuss anything specifically related to the Living World storyline set in Southsun Cove, and you can find that here: https://forum-en.gw2archive.eu/forum/livingworld/southsun

Hey all I appreciate the -diag reports that have been provided. We are still continuing to collect this information to further investigate this issue.

Thank you again for the reports. Your patience is very much appreciated!

Hi Threepsie,

Are you sure that your Item X’s that you have for 10s are not sold?

Hey there CrashQuest – If you don’t mind sharing, could you please post a Game Advisor report to this thread so we can try to narrow down the cause of this issue and get you back in the game?
You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Tidus Rotwood – How often have you been experiencing this crash? Do you crash at startup of the client or do you crash after playing for a while? Also, do you get any error messages at all? The more info that you’re able to provide the more quickly we will be able to help you out!

It would also be helpful to see a Game Advisor report and a crashlog as well if you are willing to provide this (refer to contacting Technical Support sticky thread).

@ Sammule – I want to apologize for the wall of text below in advance, but first I would like for you to delete both the local.dat and .plist files associated with your Guild Wars 2 instillation. You can do this by following the instructions below.

Please follow the steps below to locate and delete the local.dat for Guild Wars 2.

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.

2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A dropdown will appear.

3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.

4 Once in the Library folder click on Application Support > Guild Wars 2 > p_drive > User > App Data > Guild Wars 2.

5 Inside the Guild Wars 2 folder you should see a file called “Local.dat”. Move this file to the trash.

Once this is done please follow the instructions below to locate and delete the .plist file.

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.

2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A dropdown will appear.

3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.

4 Once in the Library folder click on Preferences.

5 Inside the preferences folder you should see a file called “com.transgaming.guildwars2.plist”. Move this file to the trash.

Once both files are moved to the trash, please empty the trash and restart your computer.

Hi Reiizm – This does sound like overheating especially if this occurs after some time of playing. If this is the case, you could risk physical damage to your card or any of your other hardware in your system.

Aside from this, when it comes to weird graphics issues I would definitely recommend a clean installation of your video card drivers.

Hi Godmoney – I’m sorry to hear you’ve been running in circles trying to get this issue worked out. Would you be so kind as to attach the full crashlogs you’re getting to this thread? You can find them by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file.

This might give us a better indication as to exactly why you’re experiencing these crashes.

Thank you!

Hi Jimbob – There’s a few troubleshooting steps you can try if you haven’t already as there are a few different resolutions that come with this issue:

• Clean installation of the latest video card drivers
• Remove router/disable SPI Firewall (less common but this has been known to fix black screen issues)
• Delete local.dat file + Repair
• DirectX update
• Delete gw2cache folder
• Changing your in-game resolution

If you need specific instructions for how to do any of these steps please let me know!

Hi dRewDeezy – I’m curious to see the full crash report from you. Would you mind posting this to the thread? You can find the full report by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file. You can also attach it to the thread by clicking “More posting & formatting options…”

Hi. There are many factors that can cause problems with the Trading Post and/or Gem Store. In order to diagnose your specific problem, we’ll need you to submit a customer support ticket, please. Also, please include any relevant information, such as your operating system, your PC specs, and firewall info.

We’re sorry that you’re experiencing this issue and hope we can help you.

Before you submit your ticket, you can try clearing your cache. To do this, you will want to close GW2 and:

1. Click the Windows start button.
2. Search for temp
3. Find any gw2cache folders and delete them.

Relaunch the game.

I hope this fixes it for you, but if it doesn’t, please follow my initial instructions.

I mentioned this in another post, the NPC for the first step is in the ship’s hold, so he’s slightly under your start position. His story star is visible, but tends to get obscured by the ship. Speaking to him will advance the story, and kick off a cutscene on deck.

Kain Francois.4328:

Will we have to qeue EB to enter JP? Or will there be a new entrance entirely?

You enter it the same way as before, but now you will see a conversation prompting you to leave the map to enter the JP.

MrFayth.3546:

Same exact problem has Gabriel and Wreckreator, "Connection error(s) detected. Retrying” on the 8th remaining file.
Never had a “Connection Error” problem with the launcher before the April 30th update,during that patch i had many “Connection Error” messages appear but it always “reconnected” after a few minutes..this 8th file(of yesterdays patch) is somewhat more stubborn.
I let it sit over night “Reconnecting” and when i woke up it still had the "Connection error(s) detected. Retrying” message,so i restarted the client and its STILL on that 8th file!

Whatever you did to the launcher on the 30th please un-do it!

Hey MrFayth. Thank you for submitting a -log file for review! I’ve been asked to confirm that you did leave the client open for at least 10 minutes (uninterrupted) while trying to download the file. If you would be so kind, could you run the game with the -log flag for at least 10 minutes, then provide us with the new file so we can take another look at the information it provides?

Thanks again!