Guild Wars 2

Fused Gauntlets are still in chests for now, the new back pieces are not.

If you have a technical problem to report, please do so in the Tech Support sub-forum.

Thanks.

Once you’re downed you can’t be hit anything until a few seconds after you get back up or until you take an action (use a skill, pick up an item, etc).

Also, there’s currently a bug where the karka are targeting players who do not have the crab. This will be fixed very soon.

Thanks for the information. My brother lived in Turkey for a while, but not in Istanbul and I was not aware that Kadikoy was a district inside the larger city.

I wanted to ask about possible account sharing because it is a common way in which things disappear from accounts. As much as we would like to trust our friends or family members to do the right thing, sometimes we learn about one family member spending the account’s wealth without telling the person with whom he shares the account. I understand that this does not apply to you.

I fully sympathize with your situation. And I truly appreciate that you have supported our game through its purchase and through the additional purchase of gems. All of which makes me extra sorry that you lost gold. However, as the team explained, they have not been able to see details related to the loss. We have a lot of logs, but not everything is visible. When you ask for reassurance that it will not happen again, I just want to say that what you experienced is extremely unusual and I believe it would be nearly impossible to have happen again.

Update: I am not deleting your comments, but a moderator has found them to be inflammatory and argumentative, and that is why the latest comment was deleted. At this point, having given the best answer I can give, I will close this thread.

Only the person carrying the crab should be targeted. There’s currently an issue where if you ever held the crab you will forever be a target. This should be fixed soon and it will make the game a lot easier to play.

Borikitty.1302:

Regina Buenaobra.6193:

Hi everyone,

We understand the frustration about not having enough notice to claim the achievement. The original date given for the Epilogue was incorrect, and while we corrected date in forum posts and on the website, some did not see the updated information or have the time to collect that achievement.

We will put the bonfires back in the game tomorrow, sometime during ArenaNet office hours, so players who missed out can get the Rallying Flame achievement. The bonfires will not give any buffs, however.

Sorry for the inconvenience.

Thank you for rectifying it. I can care less about the buffs just wanted the achievement. However do we know how long these bonfires will be up? Less than 24 hours, the rest of the week?

Until May 28. I have edited the post to reflect that info.

We understand your frustration, and we’re sorry about the errors in the originally published dates. This issue has been addressed in this post, where you can find more details.

Hi everyone,

We understand the frustration about not having enough notice to claim the achievement. The original date given for the Epilogue was incorrect, and while we corrected date in forum posts and on the website, some did not see the updated information or have the time to collect that achievement.

We will put the bonfires back in the game tomorrow, sometime during ArenaNet office hours, so players who missed out can get the Rallying Flame achievement. The bonfires will not give any buffs, however.

Sorry for the inconvenience.

EDIT: The bonfires will remain in-game until May 28.

ozzy.5489:

1-why do you delete players posts here??
2-Incident: 130512-002261 this is enough to prove my ticket ha??

(1) Posts that contribute nothing, that take a thread off topic, or that say just “Yeah” are considered valueless and are deleted. Posts that make untrue allegations, such as “They will close your account for no reason!” or “They will come to your house and eat your refrigerator!” are also deleted.

(2) I am looking at your account. I see access from Istanbul and from Kadikoy. Are you perhaps sharing the account with someone else?

(3) There are more than 3,000,000 accounts. Let’s be clear: There are not “hundreds” of such reports and of those who write, most are found to be compromised accounts. Sure there are occasional forum posts about these issues and usually we can see what happened, but as the agent explained in your case there are no details available to use to show a “trail” for the gold. So while I appreciate you are not happy that we won’t give you gold, there is nothing that points to a game issue and nothing that justifies our doing that.

I don’t know what ticket you’re quoting, but your most recent suspension (09 May) was for an offensive name, and the suspension would not have been lifted, particularly since you were shown special consideration last time, and your suspension was lifted then.

Either the agent sent you the wrong response or you have multiple tickets confused. But in any case, you’re back in the game so I believe this matter is moot.

Rajani Isa.6294:

yun.6701:

Inculpatus cedo.9234:

ArenaNet will never contact you about your account, unless you have contacted them first. Never click on links in emails, without first ascertaining where it is they actually lead. Please remove those links from your post, to prevent others from visiting potentially harmful sites. I hope you have changed your passwords and email address associated with your game account to keep your account safe from being compromised again. Best of luck to you in the future. =)

Sorry I did not see the message when I wrote the earlier message. I already changed the password ,but not email. I will take note about the “ArenaNet will never contact you about your account, unless you have contacted them first.” as a life lesson. Thx both of you for answering my problem.

The only exception I can think of will be emails along the lines of “We’ve detected your account doing X, we’ve suspended/banned your account. Please submit a ticket at support.guildwars2.com to appeal”

The email you see as the origin can be spoofed, so no need to block the noreply@guildwars2.com address, just only go to their site (or your banks, etc) by typing in the website URL.

We do not send emails when we suspend or terminate an account, so an email of that type would not be legitimate.

We have decidedly not had multiple reports about this sort of issue. Claims of “disappearing gold” come and go, but we’ve not been able to establish that somehow, for some mysterious reason, someone’s wealth suddenly went “poof!”

You do not provide your ticket number, so I cannot look into this matter more deeply, but I don’t have confidence that you were told to take this complaint to the forums. If it was a legitimate complaint, and one we could help with, we would do so!

With regret, I am not able to offer any additional help with this ticket. The team responded accurately: We are not able to offer item roll-backs or replacements and we do not offer account restorations — which involve the full account — to replace a lost item or items.

When there are server-side issues — such as you suggested — we are aware of it through server logs and we also gain confirmation through multiple reports. When such issues occur, they never involve a single player, but a number of players. We have no logs or other reports; your report was the only one we received, and obviously was connected to your individual account and activities on it, such as vendoring, destroying, or salvaging items — any of which can happen accidentally.

Since your account shows no record of compromise, it is ineligible for restoration.

So while I understand you’d prefer a different than the one you received, what you were told, and the outcome of your request, were accurate. With respect, there is no error for which we need to take responsibility.

Clear out your inbox. If it has too many messages, incoming mail will be held in a queue.

Hi there – While this isn’t a tech issue this is definitely something you’ll want to contact customer support about. If you click the link below you’ll want to click the “My Stuff” tab to get started on creating a support ticket.
https://en.support.guildwars2.com/

Hey there! Thanks for the Game Advisor report. Well the first thing that stands out to me here is that it looks like you don’t have any video card drivers installed:
———————-
Display Devices
———————-
Card name: NVIDIA GeForce GTX 650 Ti
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\PCI\VEN_10DE&DEV_11C6&SUBSYS_101610DE&REV_A1
Display Memory:
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1680 × 1050 (32 bit) (60Hz)
Monitor: SyncMaster T200/T200G,SyncMaster Magic T200/T200G
Driver Name:
Driver Version: ()
DDI Version:
BGRA Supported: No
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier:
Vendor ID:
Device ID:
SubSys ID:
Revision ID:
Revision ID:
Video Accel:
Deinterlace Caps: n/a
DDraw Status: Disabled
D3D Status: Not Available
AGP Status: Not Available

The link below should allow you to install the latest drivers:
http://www.geforce.com/drivers/results/59640

Hope this helps!

As we have done for all previous installments of Living World or holiday events, we have archived the sub-forum. You can view the other archived sub-forums at the bottom of the page here.

As we have messaged before, if you wish to discuss past Living World content, you can do so in the Living World Discussion sub-forum.

we’re aware of it and working on a solution.

I didn’t want to necro the old thread, but I did want to let folks know that I (literally) sat down with the audio designer on this, and we made some minor changes to make the puzzle friendlier.

There’s now a small rampup where the flags and wind kick in, which gives you a couple of seconds before the wind will knock you off the wall—if you’re in the middle of the run when the wind kicks in, you now have a small window to activate stability or get to cover. The sound then dies off as the flags die down (and the knockback effect ends.)

Hopefully this will make the ledge portion a bit easier, so you don’t have to die and use the checkpoint. I don’t have an exact ETA on when it will go Live—the audio folks want to do a little more work on the wind audio, then it will go into the next available content update.

Jacki.7052:

Both myself and my brother-in-law have had this problem. The fix we found was simple but odd. First, choose a different amount of gems than the one you actually want. For example, say you want to buy 800 gems, then first put in the order for 1600. As before, the “Confirm” button will be greyed out and you won’t be able to use it. Go “Back” and change the amount of gems to what you wanted in the first place. This time the “Confirm” button will be available. I know it sounds strange but I know of more than 3 separate instances where this worked.

Thank you for providing this helpful advice, Jacki. It is odd that it would work, and even more odd that it would be necessary. I am going to alert the BLTC Team about this, in case this is something they could review.

We take harassment and offensive behavior seriously, and we will take action on those who engage in that sort of thing. Aside from that, it’s neither realistic nor fair to give someone a free world transfer for issues that are at least partially of his own making.

I think the answers that other players have given in this thread have merit, and you need to separate from the problematic family member and go about your business, so that you don’t continue to get further embroiled in unpleasantness.

rizzo.1079:

Ah crap well I’m never going to get 25/25 achievements:(

Just keep at it, I’m sure you can. There are more than 25 total achievements, so you have options on what you plan on doing. Every achievement counts towards it, so go do a few of them and you’ll be there before you know it.

This is not actually a question, but a statement that the OP does not approve of “Stealth”. Therefore I will close it.

Update: 14 May 2014

130423-000225 Resolved
130422-001593 Resolved
130425-000409 Resolved
130428-002247  Resolved
130428-001597 Resolved
130503-000810 Resolved
130422-002287 Resolved — this was responded to in <24 hours. Please review your Support Account for the response, or check your Spam or Junk Mail folders.
130429-000143 Resolved in <3 hours. Please use this thread only for issues 3+ days old.
130428-001608 Resolved in <24 hours. Please use this thread only for issues 3+ days old.
130429-001218 Resolved in <24 hours. Please use this thread only for issues 3+ days old.
130501-001624  Resolved in <24 hours. Please use this thread only for issues 3+ days old.
130420-002476 I updated your ticket today. Again, never encourage players to submit false reports; you put your account, and theirs, in jeopardy of suspension for doing so.
130502-001992 Responded in individual forum thread.
130428-001424 You need to answer questions sent to you 4/28 to verify you are the account owner
130419-001954 You need to answer questions sent to you 5/07 to verify you are the account owner
130427-000805 Final response given 5/02. The account will not be reinstated.
130421-002737 Final response given 5/03. The account will not be reinstated.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Update: 14 May 2014

130423-000225 Resolved
130422-001593 Resolved
130425-000409 Resolved
130428-002247  Resolved
130428-001597 Resolved
130503-000810 Resolved
130422-002287 Resolved — this was responded to in <24 hours. Please review your Support Account for the response, or check your Spam or Junk Mail folders.
130429-000143 Resolved in <3 hours. Please use this thread only for issues 3+ days old.
130428-001608 Resolved in <24 hours. Please use this thread only for issues 3+ days old.
130429-001218 Resolved in <24 hours. Please use this thread only for issues 3+ days old.
130501-001624  Resolved in <24 hours. Please use this thread only for issues 3+ days old.
130420-002476 I updated your ticket today. Again, never encourage players to submit false reports; you put your account, and theirs, in jeopardy of suspension for doing so.
130502-001992 Responded in individual forum thread.
130428-001424 You need to answer questions sent to you 4/28 to verify you are the account owner
130419-001954 You need to answer questions sent to you 5/07 to verify you are the account owner
130427-000805 Final response given 5/02. The account will not be reinstated.
130421-002737 Final response given 5/03. The account will not be reinstated.

• Enjoy some story snippets in the newly renovated resort located on Pearl Islet (complete with Asura Gate straight to Lion’s Arch).
• Explore the six renovated camps scattered across the island, including the brand new camp near Driftglass Springs.
• Help keep the peace between the Consortium and their new settler employees.
• Speak with one of the Settler Negotiators for a special map-wide magic find buff or with one of the Consortium Negotiators for a map-wide gold find buff.
• Escort lost settlers back to the relative safety of their camps.
• Stave off enraged wildlife encroaching on the settlers’ new homes.
• Talk to Researcher Levvi at her research camp and help her discover who’s behind the increase in animal attacks by participating in a brand new scavenger hunt.
• Blow off some steam with the new Crab Toss free-for-all PvP activity located near Sawtooth Bay.
• Earn a new set of achievements themed around helping out and having fun on Southsun. Dedicated players will have an opportunity to earn unique backpacks and titles.

I think the problem is that the account your friend gave you was essentially used. It doesn’t matter that it had no characters (characters can be deleted), or that it was sent to you the day it was created. The fact is, the owner is the person who purchases and registers the account, and that was not you. You have been given a final answer on this and I ask that you please do NOT submit additional tickets

Here is the key point: The account didn’t get into the “ownership dispute” category randomly. The team did not close the account without reason. More than one person claimed that he/she owned the account, and because we cannot verify who is the real owner, the account — by policy — was closed.

I believe that is what you’re dealing with, and that is why the Guild Wars account will remain closed.

yeah thats a bug >< will be fixed before the end of the day hopefully sorry

Hey ColdBlade!

Unfortunately, there are quite a few circumstances that can affect the performance of the BLTC window. Sometimes, it is necessary for us to have you submit a ticket with all of your system’s specs and firewall info.

However, a lot of issues can be fixed by clearing your cache. I realize that you said you’ve deleted your cache. However, I’d like you to try again following the below steps. To do this, simply exit out of Guild Wars 2 and follow these steps:

1. Click the Windows start button.
2. Search for temp
3. Find any gw2cache folders and delete them.
Relaunch the game.

I hope this fixes it for you, but if it doesn’t, please submit a ticket with the info I mentioned. Again, sorry that you’re having issues.

We’ve actually talked about an emote panel a lot, however we don’t have one now ,or enough content to fill it yet, and so this is the best solution to start meeting the demand for more dances sooner rather than later (or maybe never).

Like we said in the beginning the strength of a micro-transaction model is it gives players the power to say what is worth their dollar. If it’s popular enough, we’ll continue to expand and improve the whole system.

We are going to unsticky this thread due to the frequency of these posts. Many of these issues are so different that it would greatly benefit us if they could be individual specific threads instead of one giant sticky post.

Thank you.

We are going to unsticky this thread due to the frequency of these posts. Many of these issues are so different that it would greatly benefit us if they could be individual specific threads instead of one giant sticky post.

Thank you.

We are going to unsticky this thread due to the frequency of these posts. Many of these issues are so different that it would greatly benefit us if they could be individual specific threads instead of one giant sticky post.

Thank you.

We are going to unsticky this thread due to the frequency of these posts. Please feel free to continue updating this thread if these issues persist.
Thank you.

We are going to unsticky this thread due to the frequency of these posts. Please feel free to continue updating this thread if these issues persist.
Thank you.

Looking forward to it! Thanks for putting this together Frozire and Guru/Curse!

We are going to unsticky this thread due to the frequency of these posts. Please feel free to continue updating this thread if these issues persist.

Thank you.

I think it didn’t make it into today’s release notes since the fix got in so last minute, but a bug causing some of the newer bosses to scale their damage out of reasonable bounds has been fixed and will be included in today’s patch.

These bosses will now use the same damage scaling system consistent with champions in the game that scale normally.

The information that Martin provided after the last quarterly earnings call about this topic hasn’t changed.

Our primary focus as a company is making the core game experience as amazing as possible, through new features, content, and the exciting changes and additions to the world through our Living World releases.

If you get nauseous from the follow cam, try using free-cam. This allows you to disconnect the camera from your targets facing direction by using left-mouse.

Hey again Frostedblaze – To avoid any confusion, skill delay is a known issue which is a server side issue if this is what you mean by input lag. We don’t have an ETA for a fix or any status updates on this, though in the mean time it wouldn’t hurt to contact your ISP if this is the only problem you’re having. Additionally, a wired connection will give you a much more stable connection than a wireless connection would, though it wouldn’t hurt to give it a go as a troubleshooting step.

They do less damage to all siege weapons, siege golems included.

I guess the only way to be sure is to go check the areas out after the release today ;p

Be thorough

Not going out in today’s build. At the very latest it will be out before the end of the month, but I am expecting it to be sooner. Just fyi.

We have a fix for this incoming.

Let me also add the game does not work without some sort of minimal queing. We will continue to improve the queue to make it unobtrusive as possible as we believe the game should feel more like an action game, but due to its online nature and infrastructure some amount of queing is necessary.

Jon