Dev Tracker

Deleted character

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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As expressed by the players above, the ART is used only for compromised accounts. Sorry.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Account Restoration?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Mr. Squirrel has it exactly right.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Bought game, no email

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Did you get the help you needed?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forgot email/password to another account

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The team can help you find that, I’m sure. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — so that they can identify your account — please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Liking posts without liking them

in Forum and Website Bugs

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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A screenshot would be nice, but also a direct link to the post in question would also be helpful.

I NEED help getting perma unbanned PLEASE!

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I understand and sympathize with your situation. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

When to Cut Your Losses?

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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I always recommend to people when getting into investing of any kind to define your outs before you invest. Pick numbers for profit and loss and time early and stick to them.

Liking posts without liking them

in Forum and Website Bugs

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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After reading through this thread, I believe there may be a misunderstanding of icons.

The thumbs up icon is not an indicator that you have voted on a post. It is an indicator of popularity (with star, without star or no thumbs up) based on votes from all users either across the forum or within a thread (with a red underline or not)

The only indicator that you have voted for a post is that the +1 button turns gray.

I am enjoying Southsun.

in Last Stand at Southsun

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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I will not be satisfied until I can ride a karka.

Let me die happy, Anet.

You’re the mount, karka’s ride you instead, and thus they die happy!

Why -is- it called Crab Toss?

in Last Stand at Southsun

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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Originally I was calling it the Karka Bowl, because I first conceived the game’s core concept to be about dodging rolling karka. In fact, I further thought that points would only be awarded by causing other players to meet their untimely demise by tossing the crab to them at the just right (wrong) moment. In that regard Crab Toss makes a lot of sense. But a few experiments and iterations later, it evolved into the keep-away type game it is today with a few core elements. But Crab Toss is still very appropriate, considering the game begins with the referee tossing the crab into the arena.

Major thanks goes out to Peter Fries and Scott McGough for coming up with the term Crab Toss as well the most excellent title in game: Crabgrabber, which I will wear forever.

1 File Remaining???

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi ronpierce – I’d like you to first locate and delete your local.dat file which is located in your Documents > Guild Wars 2 folder. Once this is done, reboot your computer and launch Guild Wars 2 again. After seeing the 1 file remaining message, a secondary protocol should kick in to download the file from the backup system, usually takes about 10 minutes.

If after 15 minutes or so and the download doesn’t kick in, I’d try the workaround suggested by other players which would be to change the language for the launcher (at the top right corner) and see if the download completes. You can change it back to your original language once it does and you should be able to log in and play again.

Sorry for any inconvenience!

(edited by Ashley Segovia.8276)

Name Questions? Please read [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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First, please always use the Search Engine, because we have dozens of dozens of threads asking the same thing, and it’s just more efficient for you to get your answer right away!

I want to change my email address/log-in name:

  • Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

I want to change my character name

  • Purchase a character name change in the Gem Store.

I want to change my display name

  • This is not a service that is available, either through a purchase or through Support. Unless there is a specific privacy issues — that is, you used your real name or your email address for you in-game and forum display name — the name is permanent. If you fall into the small number of people who did use your real name or email address, contact Support for assistance. Please do not write Support asking for exceptions, for they will not be made.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

API Changes

in API Development

Posted by: Cliff Spradlin.3512

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Cliff Spradlin.3512

Lead Programmer

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This thread will document all API changes.

If you write software that uses this API, you should watch this thread for changes that may affect you.

(edited by Cliff Spradlin.3512)

ETA on custom arena public release?

in PvP

Posted by: John Corpening.9847

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John Corpening.9847

Associate Game Director

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Hey guys, thanks for the question. There are a few issues and updates we want to address before we make Custom Arenas available to everyone. At this time there is no announced date for the end of the beta period. We are eager to get these out to you but we want to make sure known issues are addressed first.

Eyefinity

in Account & Technical Support

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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Glad you guys are happy

I’m sure we’ll evaluate any additional bugs with multi monitor play and get those addressed in a future update. Until then, addressing the “skill lag” issues are my number 1 priority.

See you guys in-game!

-Bill

Can't mail items or place them in guild bank?

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Yes, when you apply any upgrade it warns you that the item will become soulbound.

Can't mail items or place them in guild bank?

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Are the items in an invisible bag?

Flame and Frost: A Rallying Flame (Bonfire) [Merged]

in Living World

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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Hi everyone,

The bonfires were brought back in-game with today’s patch.

Thanks for your patience.

Lord Faren/Lady Kasmeer

in Last Stand at Southsun

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

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Lady Kasmeer Meade is voiced by Janell Cox, who is new to the Guild Wars 2 cast.

Game Update Notes - May 14, 2013

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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BALANCE, BUG-FIXING, POLISH

  • Fixed the Heralds so they will tell the tale of Southsun Cove.
  • Fixed a bug causing waypoints on Southsun Shore to remain locked when they shouldn’t be.
  • Fixed issues that were potential causes of server latency in Crab Toss.
  • Fixed Cragstead and North Nolan Hatchery to appear in their post-Flame and Frost states.
  • Flame and Frost’s Victory Bonfires in Lion’s Arch, Hoelbrak & Black Citadel will remain until May 28th. Interacting with them will allow A Rallying Flame to be completed.
  • Fixed a bug with Dodge roll where it could get stuck in the queue and unintentionally execute after a stun or immobilize.
  • Collision has been updated on the World vs. World Burning Oil Pot. Players will once again be able to burn the enemies at the gate.
  • Fixed a bug with the animation with Sclerite Karka Shell.
  • Fixed a bug with missing upgrade slots on PvP Sclerite weapons.

linking guildwars = Terminated my gw1 account

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Phew — this was a really complicated one, but we’ve identified the issue and this account will very soon be reinstated with the GW and GW2 accounts properly linked. I’m sorry for all the confusion, and appreciate your patience while we investigated!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

"The Stone Sheath" Quest STILL bugged

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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I haven’t been able to replicate this issue, so I need more specific info. What was your current objective? Did you find the sheath by picking up a relic, or did you pick up enough that it marked the relic for you? (If you pick up enough relics without finding the sheath, it will mark the location for you.) Which objectives (if any) were NOT marked as complete at the end? Just the final step? Or were they all marked as complete, but the story step didn’t complete?

Thanks!

Would I get suspended for this name?

in Guild Wars 2 Discussion

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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From the EULA:

You may not select an Account ID, Account Display Name, NCSOFT Message Board ID, Character ID and/or Team designation, or provide any communication or information on any Message Board, that NCSOFT, in its sole and absolute discretion, deems to be vulgar, threatening, racist, sexist or otherwise offensive, including but not limited to references related to any religion or deity

Backpiece clipping

in Last Stand at Southsun

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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I think it’s the case that there will always be clipping in one way or another When we pull it far enough off the back for it not to clip on heavy armors, people in light/medium armor have a large gap between their back and the item. We try to find the happy medium where we can appease as many as we can, but it’s not going to be perfect for everyone.
That being said, we are looking into these issues and trying to develop better systems for the back-slot items that will result in less clipping and less gaps. Certain armors will always be problematic, but we’re always looking into solutions for things like these

Plans to address the failing ranking system?

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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I don’t want to completely ruin the surprise but you should hear something big from us in the coming weeks about this very topic.

You forgot to tell them to ask again next month to hear an even more obscure answer.

D’oh! You caught me there. Let me spruce it up some. In the coming weeks, nay months, you’ll see many changes to WvW. We should have something to announce regarding the matchmaking in the coming weeks. If you aren’t happy with those changes, I’ll be more surprised than the Imperial Japanese Army was by Marshal Georgy Zhukov at the battle of Nomonhan. I think that fits the criteria. Sort of.

Omelette Achievememnt

in Last Stand at Southsun

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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I don’t know if we plan on changing the level of the omelette, but I do think that the achievement will stick around, so as soon as you do reach that level and munch on Owain’s omelette, you should be able to get it.
I can’t guarantee that Owain will always be selling omelettes in the future, but she does seem quite passionate about it, so I imagine they’ll be available for a while.

Plans to address the failing ranking system?

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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I don’t want to completely ruin the surprise but you should hear something big from us in the coming weeks about this very topic.

Orr events and scaling - Feedback Thread

in Dynamic Events

Posted by: AndrewMcLeod

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AndrewMcLeod

Game Designer

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There were no changes to make any creatures harder than they previously were in the patch on Tuesday, and the damage on Veterans and Champions in the events using the new event scaling should be significantly closer to what was intended.

We’re still looking at the difficulty of these events, and may make more changes in the future. If anybody has played any of the events using the new scaling since the patch, feedback is definitely welcome.

Lord Faren/Lady Kasmeer

in Last Stand at Southsun

Posted by: Scott McGough

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Scott McGough

Narrative Lead

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Glad to see the Faren love. Sorry he’s not everybody’s cup of tea, but he’s one of our favorites to write (and a fave of the voice actor Yuri Lowenthal, who supplies Faren’s dulcet tones).

Lady Kasmeer is a brand new character who is making her extended cameo debut in the Secret of Southsun. We will see more of her in future releases (or, I should say, we’ll spend more time with her but see less of her, as she won’t always be wearing her beach gear).

—Scott McG

(edited by Moderator)

log in issues again

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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ok I just got in again. not sure why that happened but the server is accepting my log in again.

So you’re good to go? Glad to hear it!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Removing Authenticator

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I had the same issue a week ago and after chucking a hissy fit , I found that if I rest my account , (you need the serial code or game code that came with your product ) it let me change my password and then I was able to remove the authenticor without the need for the two authenticator codes. I’ll find the link

Here’s the link
https://account.guildwars2.com/recovery

Lisa, you made me laugh. I’ve chucked a few hissy fits in my laugh. Glad it worked out for you.

And Xazaks — if the recovery page doesn’t help please do contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

The Disappearing Items

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I am unclear how you think an update — a “patch” — would take away items. I’ll certainly ask about this, but I just can’t see how that would be possible. Whenever we have an issue, like the issue with the karka chests, we have to code the changes to give the missing items to people. So looking at that, we’d have to code to take away items, and that just doesn’t seem possible to me.

I’m not a dev, I’ll be the first to admit it. And I am sorry that this happened. But while I cannot say why it happened, I don’t think it’s related to a build. What are your ticket numbers? It may be helpful for me to see the history on the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Good Suggestion so people don't go as crazy

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The forums were offline during the outage. But it appears you could load the website, right? (Not a cached form, but the real deal?) Back in the day, we have a “Network Updates” page, and that was used as you described. I’ll ask the Web Team if they think that may be something we want for the future. It’s up to them, but I understand the request and am sure they’ll be happy to listen to the suggestion.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Announcement visibility

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We try to keep our players informed via a variety of means available to use. The forums were down when the game was down, so that option was not available, but with SmartAssists and an announcement on the support page, and with social media messaging (you do not need an account to view those) we did our best to keep everyone informed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Bad Blood

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Flame and Frost: A Rallying Flame (Bonfire) [Merged]

in Living World

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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We have not released the patch yet, so as you can see, the bonfires are not in the game.

As I said in this post the return of the bonfires has been delayed a bit.

Thanks for hanging in there.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Client unable to connect.

in Account & Technical Support

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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We have been communicating regarding this issue in this thread. As stated there, the issues have been resolved. Thank you for your patience, understanding, and for bearing with us.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Login server down free trial?

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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We found the hamster! She’s alive and well and happily running along!

The game is back up and you should all be able to login and play now.

Thank you all very much for your understanding and for bearing with us.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Login server down free trial?

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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Hey, everyone. Thanks for the reports. We are ware of the login problems and the erroneous in-game messaging you received. We haven’t converted you all to Free Trial accounts.

We are working as hard as possible to get you all back into the game. Thank you for bearing with us, and we apologize for the inconvenience.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

(edited by Regina Buenaobra.6193)

Name Questions? Please read [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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it was resolved

thank you very much

he got his nero to 12 last night with me

KEEP UP THE GREAT WORK GUYS

So nice of you to update — thanks a bunch! And I’m glad to know that everything is just fine now.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Lost 2 account

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hello. I’m lost 2 my accounts. I think, i was hacked. What i can do than return my accounts. Unfortunately i don’t have access for both mails.
1st account – [REDACTED]
2nd account – [REDACTED]
thx for help.

Please don’t put account names in the forums. I have redacted those names.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Changing World

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes. Please be sure you remove the items you wish to keep so they are in the bank and not on the character itself, because we cannot replace items that you delete in error through this process.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

72 hour ban...

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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When you log in, you will be prompted to change your character name. if this is your first offense, you can do so immediately. And yes, a character with a name related to defecation is offensive.

And the warning is given in the User Agreement, which includes the Naming Policy: https://www.guildwars2.com/en/legal/guild-wars-2-naming-policy/ Feel free to read the at least 100 other posts I’ve made on this subject for further enlightenment.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

GMs and their Ability to Fix Mistakes

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Comparing a game that is nearly 10 years old with a game that is not even 10 months old is sorta unfair. (But I can tell you that we had full-account restorations before some much-older games, so that’s cool!)

The point is, for any game, tools are developed and expanded over time, and we acquire the ability to provide more help to players as new tools are created. We also add features that are designed to prevent user errors such as yours. For instance, in the early days of Guild Wars, you could delete a character with just one button. Noting that players were doing so in error, we added a confirmation system, and ultimately required the player to type out the full name and confirm, so a sort of double-confirmation system.

As the game matures, more tools will become available for CS, and more in-game systems will be added. I’m sorry that your user-error situation cannot be addressed at the present time, but I believe we will be able to offer greater levels of help for instances such as these in the future.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

cow launcher

in Dynamic Events

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Have there been any issues since the 5-14 update?

Doc Howler

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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She has been downtuned since launch, so it’s possible the Wiki is just out of date. She’s currently at L10, and I know that the duration of her poison attack was reduced significantly several updates ago.

Gems Subject To Tax?

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

Next

Please don’t switch topics in this kind of conversation, especially to another topic that’s so similar, it will confuse people.

The currency exchange gives you exactly what it shows it will give you.

session has been idle for too long

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Bot Banned?!

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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False positives for botting are extremely rare, but they do happen once in a blue moon. Since you’ve submitted a ticket, that’s the way to go. This obviously is not a major problem or we would have had hundreds or thousands of tickets — we do not — and dozens upon dozens of forum posts — which we also do not.

Please await assistance from the team. If you need help after three days — and tickets are generally answered within hours — please use the thread above to let me know.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gems why....

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Delete all characters move to any server you like that isn’t full for free. Problem solved. Even put nice items and money you want into your bank for an added bonus of keeping them.

Perhaps reading the other 400 posts of he same thing here might have got you playing even faster!

Terse, but true.

so if i delete all characters i can change servers for Free? i wasted 50 gold then ._. LOL

I don’t think you wasted your gold, because you were able to keep all your characters intact. There’s a tradeoff and it’s especially helpful for new players, who don’t have a lot to lose. But deleting characters with achievements and special soulbound items isn’t worth saving the gold, in my opinion, so continuing players are ahead to use gems, which as pointed out above can be earned in the game.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet