Guild Wars 2

Right, there are no recipe names, just the names of the items produced.

As requested by the wiki admins, please discuss the API wiki article over on the talk page of the official Guild Wars 2 wiki.

All discussion about how to structure that wiki page, what info it should contain, etc. should happen on the wiki, per the standard process for wiki pages.

Thank you.

Hi,

I don’t have much experience using JSON libraries that map to strongly-typed objects. We didn’t really design the API in mind with that use-case, so I’m not surprised that there are places where it breaks or doesn’t make sense.

Is it possible for you to use a more dynamically typed parser? If so, that may save you a lot of pain in the long-term.

The buff is supposed to be ‘null’, not an empty string, but it’s getting automatically converted in a backend server to be an empty string. My goal in specifying those types of properties was to make items more self-describing, so that you didn’t have to hunt through every item to try to figure out all the possible fields.

Maybe instead, I’ll remove the ‘null’ properties from being returned at all, and instead have a list of example items that use all the possible properties, per item type. Then developers can examine that list to figure out the properties they need to support.

How does that sound?

Hey there – Are you getting any kind of error messages at all? What exactly is happening when you try to launch the client? Additionally, would you mind posting a Game Advisor report to the thread? This may give us some indication as to why this is happening.

If you don’t feel comfortable attaching the report to the thread, I’d recommend creating a technical support ticket for some one on one assistance. The thread below should detail contacting support and creating a Game Advisor report:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Looks like the crash logs show the fault module to be “GvOsd.dll” which may belong to either your motherboard or your graphics card drivers. I’d start with a clean installation of your video card drivers to see if this helps.

Mihub.3940:

As title says. I stoped playing the game shortly after it came out because i was too busy and now that I have free time, I thought id get back into it. However, when i log in it tells me i have been banned for gold farming. How is this even possible? I was lvl 18 I believe when I quit and i’m famous for being lazy and never having gold in other games….is there a way i could get rid of this ban since there has obviously been a mistake?

Your account was blocked 7 months ago for gold sales. If you were not involved in gold sales, the team will be happy to help you. Contact contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

SilverShadow.3021:

This spam gets really annoying, can I add “support@guildwars2.com” to my spam filter or would this probably block some legit ArenaNet Emails too?

I would strongly recommend that you not do that. There may be other options to block that won’t prevent you receiving legitimate mails from us. Although honestly I don’t know that we send out with a “from” address of “Support!GuidlWars2.com.” We own that inbound address, but it seems to me our outbound mails say things more like “The Guild Wars 2 team” and the like.

Update 23 May 2013

130428-001424 Resolved
130522-001292 I investigated and responded today.
130516-001652 Our agent asked for information to ensure the security of the account. Please update your ticket to answer the relevant questions.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Update 23 May 2013

130428-001424 Resolved
130522-001292 I investigated and responded today.
130516-001652 Our agent asked for information to ensure the security of the account. Please update your ticket to answer the relevant questions.

Hi Faye – Currently, the Guild Wars 2 download application will resume file downloads. However, there seems to be a bit of confusion as to how it does that. When the download is stopped for any reason, you need to close and restart the launcher. When you do this, the application will scan the already downloaded files to make sure they are intact. Once the files are scanned, the download continues.
The confusion comes from how the “scan” appears in the launcher. When this process is taking place it will look like it is downloading the files again, complete with “download speeds.” However, if you notice the download speed, it should be much faster than your Internet connection. This is because the launcher isn’t actually downloading the files from the Internet but is instead, scanning the files inside the GW2.dat file. Once the scan completes, the download resumes and your actual bandwidth is used. Please note that in order for the launcher to begin the update where it left off, you must exit out of the launcher properly. If the launcher was closed due to a power outage or drop in internet service, it will not save the progress and will start again from the beginning.

Hm… I’d need to collect more info from you in order to further investigate. Unfortunately with these error codes, 7 in particular, there are a number of different causes and thus a number of different resolutions.

Would you mind posting a Game Advisor report to this thread so that I could take a look? If you’re not comfortable putting this information on the forums, I’d recommend creating a Technical Support ticket. The thread below should detail contacting support as well as creating a Game Advisor report:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

I actually looked into Dill recently because of some odd behavior in the market. What I will tell you is that it is not flippers or manipulators, it is legitimate (if misguided) demand.

You’re right, there’s no point having a lang parameter for that API.

I’ve removed the reference to it in the documentation.

Thanks for pointing it out!

Those are currently the supported languages.

I’ve updated the documentation to reflect this.

Gilgamesh.2561:

With properly cached responses JavaScript is fine, you just have to set the “If-Modified-Since” header to avoid the round-trip.

ArenaNet doesn’t cache the JSON response though.

> Cache-Control:no-cache

Yeah, maybe we can set longer cache periods for more static content like the event names or item ids. I started by playing it safe, since I’ve been seeing sporadic reports of events being out-of-date and I suspect that this might be one of the causes.

Hi,

Could you please update the wiki with the current license information and link to the API documentation thread as the official version of the license for now?

The wiki may well be the best home for the API documentation, but lets do that one step at a time.

The APIs have been updated to set a Cache-Control header for dynamic content. The header is:

Cache-Control: no-cache

Sorry – server deployment went bad. Should be fixed now.

It seems you do want to change your log-in name, that is, the email address associated with the account. Go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as much as possible to expedite the ticket.

Mojuba.9318:

If and when I hear back from support, I will let you know the outcome.

What is their usual turn around time?

I imagine you’ll hear back today. They’ll need to review logs and such, but I feel sure someone will be in touch. BTW, sometimes it takes a bit of time for the conversion to finalize, just as it sometimes does for transmittal in-game mails to drop into place. You may wish to check periodically to see if the transaction finalized and if so, you can update your ticket to indicate all is ok now.

I wanted to post to say that I am aware that yours is not the only post expressing concerns about false positives (generally for botting or for RMT activity). Some of the account terminations that people complain about here are 100% accurate. They may have a friend post, or use an alternative account to protest, but they truly are guilty of the actions for which their account was terminated. (Just as you’ve seen the “I didn’t do it” claims from people with the nastiest of names, or the rudest and most aggressive of behaviors!)

In the end, though, some suspensions and account terminations are indeed the result of a false positive. We regret each and every one of those.

I am starting an internal discussion about our several review processes, to make sure we’re doing our utmost to reduce false positives to a close to 0% as humanly possible. I can’t promise — no one can promise — that we’ll never make an error. But we take this concern seriously and will address it as well and in as many ways as we can!

You changed your offensive name to another offensive name.

Stop trying to work around the word filter. Stop choosing names you KNOW are wrong. Serve your time and and learn from it.

I am sorry about both of these situations, Flash and Tanku. But please give the team some time to resolve the matter, and please do not submit additional tickets (unkitten th of you are suspended, in which can you both need to appeal). The issue happened today, and I believe it will be resolved within 24 hours.

LoneWolfie.1852:

Borrow a huge amount of gold, 200-300 G, maybe even more? I want to invest on certain TP things, but one of the guild member said people has been banned with even 20 G. May I know if Anet checks before they start banning people?

You should be fine, but suggestions in this thread are helpful. As a player, I would do the one transfer, make a clear transmittal in-game mail, and be ready to contact Support if — and Dwayna forbid it happens! — you are suspended. We will review. We will reverse. And we will do our best to not block in error.

mercury ranique.2170:

So I do hope they get it down to 0 or atleast go for that.

That is indeed our goal! I think that human error is going to happen, but I’m looking into ways to improve the reports that lead to human error, and ways to improve our review systems, in order to get to the ideal “0% Errors.”

https://forum-en.gw2archive.eu/forum/pvp/wuvwuv/Crashes-in-WvW/2079878

You were not “rude,” per se. You chose an offensive name and were actioned accordingly. And I note this was the third time you’ve chosen virtually the same offensive name.

Select another name, nothing related to the “theme” of your previous names, and you will be fine. The bottom line is that your issue was not mishandled. In fact, you were un-suspended twice! Normally, we’ll offer a single un-suspension. Consider yourself lucky and, in the future, “Choose wisely.”

HeartBreaker.1703:

Why my badge of honor was lost , can someone tell me?

You deleted your first post. Does that mean you located your item? If you need help, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Support is ready to help if you need it. File a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as much as possible to expedite the ticket.

Generally security software is the main culprit in this case. Aside from this, there are some other troubleshooting steps that have resolved these errors such as a DNS flush, Winsock reset, disabling proxies, running the client as Admin, etc.

Hope this helps!

To make it easier on you you should be able to just reply via e-mail and add any requested reports as an attachment that way. Works just as well!

If you need to log into your support account, you can go to http://help.ncsoft.com/ and log into the “My Stuff” tab. If you are unable to login, please use the “Forgot your password?” link to reset your password and your username/e-mail should be the same one that you contacted support with.

Hi Iason Evan – Have you tried eliminating any unnecessary background apps via Msconfig? This is where I would start as you’re getting both error code 58 and 7.

Hi Dreamstrom – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hello again! I’m looking at your ticket right now and the first thing we’ll need from you is the crash log and the Game Advisor report. You can find the crash log by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file.

These reports should give us a better idea in regards to your system in order to troubleshoot the issue as I’d rather start simple before having you reformat your hard drive

You don’t have to attach the reports to this thread, you can simply reply to the ticket and we’ll get back to you as soon as possible!

Hi Skiroid – The first thing I would recommend would be to disable Turbo Boost to disable the auto “over-clocking” as the client can be sensitive to overclocked hardware.

Hi Halmo – Your crash log indicates the fault module is “ntdll.dll.” Have your tried running Windows System File Checker? This should rule out any potential issues with ntdll.dll which is where I would start.

Hi Eolehyene – Specifically it’s the overlay that Guild Wars 2 doesn’t agree with as far as Mumble is concerned. You should be able to play with Mumble running, you would just need to disable the overlay.

Hi Kendrin – A support ticket would be a great way to get this issue looked into (and you should receive a response relatively quickly if you submit one now) with a tech support rep who can assist you one on one. As for attachments, you should be able to send any attachments via e-mail as well. I know there are some size limitations for images, however.

In the meantime, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Flatley – Generally your fan speeds are controlled by the temperature of your CPU/GPU. When playing in Fullscreen mode, your CPU is working a bit harder, getting a bit warmer, and thus needing to be cooler.

As Ilithis Mithilande suggested, MSI Afterburner is a great application for monitoring GPU usage.

The advice here is sound. Give it a try!

Great question. I have no idea who Bastion is, but I’ll look into it, thanks for the heads up Maz!

Hi Kyllaa – I’m sorry that you haven’t been able to get an answer on this post until now. Personally, Mac troubleshooting is not my forte and so you will not likely see my name pop up in the Mac boards though I will see if we can get more of a presence there (even I end up doing this personally).

The one thing I would recommend above all is to create a technical support ticket as we do have a couple of reps in the office who have more familiarity with Macs and would be able to best address these issues for you.

Please also understand that since the Mac client is still in a Beta stage there are some bugs that are still being worked out and so I’d also advise posting these to the “Bug Boards” as well.

TL;DR: Mac board presence in the works, creating a support ticket works best in the meantime!

KNOWN PHISHING EMAIL

Subject: Guild Waes 2 Account Support (Yes, Guild Waes)

Dear Players

This is the Guild Wars 2 team for further investigation be.

We appreciate that your account has been stolen concerned. To ensure the legitimacy of your account, click on the link below.

[LINK REDACTED]

Once your account is complete certification, we will check your account and let you know that we can do for you.

Need help or have questions about your account? Please visit our:
[LINK REDACTED]

The Guild Wars 2 Team

Skuz.4856:

I today received an email, which Hotmail determined was sent by a safe sender, from GW2, it looks really authentic but my “Spidey-sense” was tingling so I didn’t click on the link provided by it.

Does Arena net send out such “click this link to confirm your account” emails? because the email address was exactly the same as the one used to send prior official emails, suggests to me that scammers may have somehow been able to send emails that appear to be authentic.

I can provide the link address for you to check, I didn’t include it in this forum post for security reasons.

No, we do not send such emails. We send emails that allow you to “white-list” an IP address, but those are entirely different. I still encourage you to check properties and review the mouse-over information to see where you really are going with the link provided. If it doesn’t say guildwars2.com, be very, very careful!

Skuz.4856:

I figured as much, I was alarmed purely because they had somehow hijacked the official email address hence it showing up as on my safe list.

They didn’t highjack our email address. They are simply inputting it as the sender. Anyone can do that. I could send a mail as Robert E. Lee, Catherine the Great, or Captain Kirk. So could you. This is because the sender name is never verified against the sending address.

So as a savvy email user, don’t look at what it says but examine the email’s behind-the-scenes properties by doing a right-click and then reviewing “properties” on the popup. You’ll see who really sent the mail, and in these cases, it’s not us!

Just for clarity, this quote isn’t from NCSoft PR, marketing, or ArenaNet.

It was written by the person who wrote the article, who was expressing their own opinion about the state of the game. We’re excited and humbled they feel that way, but that’s up for each of you (and the press) to decide on your own.

We’ve only once as a company made any reference to a statement about “expansions worth of content”, December of last year, in one interview and we both very quickly clarified what we meant by such, and also asked our marketing team to remove this from our future messaging since it means wildly different things to different people making it impossible to be true for everyone. (For example I expected the sandwichmancer profession in an expansion and didn’t get one in jan/feb/march, that’s BS ArenaNet!)

As a reminder, the stuff we are trying to work on can be summarized high-level here, and we’ll update this again later this year with our progress:

https://www.guildwars2.com/en/news/colin-johanson-on-guild-wars-2-in-the-months-ahead/

KNOWN PHISHING EMAIL (with helpful image)

I really like this image, kindly created by forum member basher. Follow these steps with any unsolicited email and it will help protect your personal security! (Alternately, you can right click and hit “properties” to learn a whole lot more about the sender of an email. Do this for emails so that you can see if they come from where (and whom) they say they come from.

KNOWN PHISHING EMAIL

Greetings!

It will be ongoing for further investigation by ArenaNet’s employees.

We are concerned about whether your account has been stolen. In order to guarantee the legitimacy of your account, click the link below.

[LINK REDACTED]

Once your account authentication has been completed, we will check your account and let you know what we can do for you.

Need help or have questions about your account? Visit our support site:
[LINK REDACTED]

The Guild Wars 2 Team

ZudetGambeous.9573:

Is there any sort of timeline on this? It was first stated over 6 months ago I believe. Is this something that is going to happen in the next few months? 6 more months? A year? 10 years? Obviously you can’t give us an exact date, but some sort of rough timeline would be nice.

We’ve learned we really can’t give timelines, since if we’re ever wrong a mob comes after us with torches and pitchforks I can say we started designing this, and realized the proper (not hacked in quick) solution needs to be a part of bigger systems that more clearly directs players as well as ties in comprehensive rewards for playing across our game world, which we’re currently working on right now.

Some small parts of that comprehensive plan for game reward systems are already rolling out this month with the updates to WvW rank rewards.

For more details of our high-level strategy, feel free to check out:

https://www.guildwars2.com/en/news/colin-johanson-on-guild-wars-2-in-the-months-ahead/

KNOWN PHISHING EMAIL

Account Security Alert: ArenaNet
noreply@guildwars2.com;

Greetings!
Due to an unusual change in your access pattern, the Guild Wars 2 account under this email address has been locked. This can be caused by logging in from a new location, but it may also signal an attempt to compromise your account. If you feel that your account’s security is at risk, please follow the steps below.
Step 1: Verify Your Account Ownership
Click on the link below to verify your e-mail address of the Guild Wars 2 account:

[LINK REDACTED]