Guild Wars 2

Mays.5839:

I keep getting these? [redacted link]

Hello,

Please read through this thread for information on the phishing attempts. I removed the link because we wish to keep links off this thread and do not want to send someone to an externally-hosted image.

Thanks for understanding.

Due to forum issues, I must bump this again to get it up to the first page.

Hey everybody,

To keep the stickies less cluttered, we’ve opted to create this master sticky that links to all the [API Suggestions] threads.

• [API Suggestion] sPvP API
• [API Suggestion] World vs World
• [API Suggestion] Trading Post API
• [API Suggestion] Items, Recipes, and Crafting
• [API Suggestion] Characters
• [API Suggestion] Guilds
• [API Suggestion] Skills and Traits
• [API Suggestion]Event Details
• [API Suggestion]Maps
• [API Suggestion]Events
• [API Suggestion]Vendor
• [API Suggestion]Achievements
• [API Suggestion] Few generic API Suggestions

Some great ideas in here. We’re also thinking about Weakness ourselves and wondering if we need to do any changes to make it more meaningful.

Thanks for being so constructive with your feedback!

J

shockwave.1764:

This might sound like I’m joking but I can assure you I’m not!

It says that I can’t reference to any illegal drugs. What if say I live in Colorado or Washington and I reference Marijauna?

Sorry if this is a dumb question I’ve just been wondering this for a while.

You may well ask about Amsterdam and other areas of the world. But players come from everywhere, so the term “illegal” is used in a broad sense and the name is not allowed. We’re not going to debate someone’s geographical (or even philosophical) location.

I realize that the timing looks suspicious, but the maintenance update had nothing to do with the event change.

We have no idea why, but this post — created 24 May — somehow became dated 11 May. Our forum administrator is aware and will investigate that issue. In the meantime, I’m posting to get this back to the top, because it contains info that I think players will want to know!

Calmwinds.4753:

Dreamstrom, if you purchased your account fairly recently and don’t mind losing it, I think you can apply for a refund. Once you obtain it, you recreate a new account. This way you can type the display name correctly. This is the only way I see you fixing the name. I think it’s fair since the help desk can’t help you, so help yourself. Cheers

Oh, also, if you can prove to them that your first name is Dream and your last name is Strom, they can change it for you. I believe the feature is already in place they just don’t allow us to change it ourselves but they will change it for you in that circumstance.

Be aware that if one gets a refund, the account is permanently closed AND the credit card associated with it is disabled and may not be used in the future in any purchases related to Guild Wars or Guild Wars 2 (or any other NCsoft game). This means that it may not be possible to simply get a refund and start a new account.

Avalyah.5987:

That’s a bummer.

Well, thank you for your answer, it looks like I will have a lot of clicking to do

I know, it’s a pain in the patoot… finger, but just take your time and do it over a period rather than trying it in one setting.

While you may wish to discuss this via the forums, and while I apologize if a previous ticket had a less-than-clear answer, if you want to discuss this we really need to review this with you personally via a ticket, because the issue that is causing you concern is related to your specific situation.

It sounds as if you’re ok, and that you were validating new addresses, which is as it should be. If you need help, please do write a ticket. And note: Your support account is not your game account, so if you have troubles, you’ll always be able to contact support!

CptTrips.6512:

I think the botters would also be very happy to know what counts as bot-behavior. So I don’t believe that A-net will answer this ….

We’re asked a lot about what prompts an account “flag” for botting. And respectfully, we just can’t say “If you do this, you’re ok, if you do that other thing, we’ll catch you in our anti-botting nets.”

I truly understand why you’re asking, and I really hope that this situation will be behind you and you’ll never have it happen again. That is usually the case, I promise! The instances of someone having this happen more than once when s/he is playing legitimately is very low! (I will not deny that it happens, but it’s a small percentage of a very small percentage.)

Please just go about your legitimate business and trust that we will help you, should you need it, as quickly as possible.

We’re not really in a position to give specifics like “How much can I get by with?”

While we are not, as we’ve stated many (a thousand? ) times, in a position to “vet” any particular program, it seems to me that auto-clickers are programs that do appear to give an advantage to those who use them. And that is against the rules, as you can read in the sticky post about our policices on Third-Party Programs.

I clicked 10,000 times for each of certain titles that I got in Guild Wars, and never resorted to using an auto-clicker. I suggest you do that same because these programs do not seem to conform to our Rules of Conduct or our User Agreement.

Your brother will need to submit a ticket, as we only discuss these situations with the account owner. If the account is registered to you, then you’re fine to submit the ticket.

I merged a thread into this main thread about phishing attempts.

Please note our helpful thread (with samples!) about this topic: https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post2074388

DrClink.9415:

I have received another email from daniel and he can roll me back to an even earlier time, fingers crossed its early enough to have my stuff back, either way least I can do is post on the forum to say thank you for the quick assistance.

I am glad that this will work out for you. I’d like to use this opportunity to make it clear that account restoration requests cannot be made on the forums, but must be made in a ticket directly to support.

Thanks for posting your kind words, Dr.Clink!

Inculpatus cedo.9234:

You can transfer to any server that is not Full free of charge, if you delete all your characters. Be sure to put all non-soulbound items in the bank, as the bank will transfer with you. Best of luck on your new server. =)

This is correct.

Genrazn.5961:

Its frustrating cause I transferrred for less then 10 minutes and found out they were in a different server. I am just amazed on how unhelpful support is on it.

I wouldnt have bought gems with money if the exchange rate was at a decent rate but right now its just amazingly expensive.

I am sorry that you are frustrated, but we cannot undo every error made by every player. To do that would require a ridiculously high number of team members. We have in-game means to prevent errors, but this was a communication error outside our control, and we simply cannot offer to reverse it.

Kush.5462:

well, i know i was trolling yesterday in map chat, but i surely did nothing offensive, none of my words were pointing someone, 4 messages for 72 hours. At least u should sent me a email or in game message to warn someone who uses offensive massage, ban someone instantly, thats not so nice.

You engaged in hate speech, repeatedly. This happened at 10:21 PM GMT. There is absolutely no doubt that you did this, and no question that it was offensive. If you expect us to take the time to send you a warning, consider it done:

Rules of Conduct

Naming Policy

Guild Wars 2 User Agreement

All explained in clear language in the Conduct Breaches and Outcomes document

You will serve your time and, hopefully, use even just a minute of that time to reflect on the fact that we want the game world to be pleasant for everyone and that those who don’t follow our reasonable rules of behavior will be suspended.

on sale again right now!

ShiningSquirrel.3751:

I am not sure what you hope to accomplish with this post? You have no user name, no ticket numbers, nothing to identify the person having the issue.

Your friend should click on the support link at the top of the forums. In the middle of the page, “Ask a question” and open a support ticket. Support accounts are separate from forum accounts, so if he does not already have a support account he can create one on that same page. These situations are usually handled quickly by support, but if he has not heard from support in 3 days, you can post the ticket number in the sticky thread located here:

https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged

Your friend’s assertions and theories are inaccurate. Nay, they are wildly inaccurate. Can you imagine the chaos of doing what he asserts? Ban anyone who sends or receives gold? The comment is just ridiculous!

The care taken to ensure he is the account owner is essential, as we cannot and will not take tickets at face value. If the account particulars align, we can help immediately. But there must be something in his initial appeal that did not sync with our records, and that is what prompted the request for more proof of ownership. Would you have us act otherwise, knowing that would-be account thieves try every day of the year to steal accounts through false requests for support?

If your friend still needs help after three days, please feel free to post in the sticky thread above. It’s normal for those involved in a false positive to be assisted and back in the game in <24 hours, though, so I doubt that will be necessary.

Darth Llama.9217:

Gaile Gray.6028:

I am starting an internal discussion about our several review processes, to make sure we’re doing our utmost to reduce false positives to a close to 0% as humanly possible. I can’t promise — no one can promise — that we’ll never make an error. But we take this concern seriously and will address it as well and in as many ways as we can!

I’m happy to hear this, because it’s indeed a serious problem. I have been playing a lot less recently because I’m just totally confused on what is and what isn’t going to get me banned in this game. I have been banned twice for doing nothing more then just playing the game. I want you to know though that it is some consolation to know that the issue is being discussed and perhaps a change can be implemented in the future. I understand that your comment is in no way a promise, but I am happy the issue is being reviewed.

While I have had my problems with the ‘botting’ issue, I do want to commend the Customer Support team which has in both instances acted swiftly and professionally to get me back into the game. Thanks to them, and thank you for bringing this serious issue up for review. Your efforts are appreciated.

Thank you for your positive comments. I’m sorry that you have had those experiences, and we’re going to be paying careful attention to those issues, because we’re handling rather significant cheating issues and do not want to catch innocent players in those sweeps. Do be aware, though, that any time we do more than an individual termination, we set the markers very high, and triple-check the info. Yours was not involved in those cases, I’m sure, and was simply an unfortunate error that was, doubly-unfortunately, duplicated.

We’ll continue to review and discuss!

Any event that does not appear should be assumed to be inactive.

Some of the events in your list do appear in the status API: https://api.guildwars2.com/v1/events.json?event_id=A02AF725-BBFD-4892-8A22-F3D28171752C

Could you explain what you mean by unresponsive?

Check your ‘items i’m selling’ vs ‘items i’ve sold’. It’s possible it’s for sale but not sold yet.

Also, is your pick up tab full? After a certain point even gold will stop being delivered until you clear some of your pick up items.

• We’ve updated the game for routine maintenance only. No content changes were included.

Kraken.7514:

Well WvW is PvP (I hope), and pvp is in fact killing other players.

So indeed I think killing players should be rewarded more than any other thing.

I hope you are meaning the way in which you kill those players.

We should absolutely try to penalize somehow the zergy gameplay while incentive the medium and small scale pvp.

Am I wrong with this assumption?

WvW is about more than just PvP. Winning in WvW requires people building things, repairing walls, scouting, escorting dolyaks, etc. We want to continue to improve the rewards for doing those things as they facilitate the rest of your server capturing locations and killing foes. If you are helping to win the match, we want you to see rewards for that.

We have identified the source of a crash many players have been experiencing in WvW and are in the process of fixing it. As soon as it can be released, we will do so.

The build next week will be adjusting these times. To preempt our own release notes, all siege will now be 1 hour, with the exception of flame rams which will be 15 minutes. This should help and we will continue to evaluate these numbers as necessary.

We believe we have identified the source of this crash and are working on a fix to be released as soon as it can be.

Hey everyone, I just wanted to give an update on this. We’ve identified the issue that has been causing the disconnects and we are in the process of getting a fix in. As soon as it can be safely released, we will do so.

We agree that the rate is simply too slow right now and the build next week will make some major adjustments to that. And we will continue to analyze the data after that and make more changes as necessary. In addition we will be continuing to find ways to reward players who are doing more than just running around and killing other players.

Actually the sonic periscopes (and their associated events) remaining behind is just a bug, and a fix was authored for it the day after the last build went Live. However, as sometimes happens with these things, hat particular fix was delayed and will get rolled into the May 28th build. Sorry for the inconvenience.

Glicko will still be used to calculate ratings, we will simply properly be using deviation to match people up because glicko matchup was not accounting for the the fact that all matches were simultaneously created, and simply matching the same teams every single time.

Yes, we expect the new match ups to help stabilize the ratings/deviation.

This is excellent and would be true if our rating currently had significant meaning. Once this new randomization is in place for a while we expect both ratings and deviation will stabilize a bit more. If at that point our simulation is still generating bad match-ups we can absolutely look at lowering the range.

I think the kittenumptions that everyone is making are:

1) The current ratings of servers are valid. They are not because we are not getting enough varied match-ups to even generate valid data. Trying to judge the quality of a server based on their current rating is much like judging the quality of people’s Reddit posts by the average # of up-votes they get.
2) How big a spread will make a game a blowout? Is 400 rating points even a significant difference? Really its just a number with very little meaning right now. Once this system starts working (based on the math of the system the idea is that a rating +/- deviation is in fact an accurate measurement of the range of what their rating might be in a perfect world so this is technically the way this whole thing was supposed to work from the get go.

I don’t want to do all of the probability math right now, but with absurdly high certainty there will only be a small amount of randomization each week as in order for a situation like Kaineng moving up to T1 to occur, every server from Blackgate to Maguuma would have to roll a lower range number than Kaineng, and some of them would literally have to roll almost -100% while Kaineng rolls almost +100%. As the blog post stated, at the end of the day we are really just going to see a bit of nice slight subtle movement so that match-ups are less stale, and eventually ratings are more accurate.

Jon

To all the Karka in the place with style and grace.

This will go into effect for the matchups beginning on the 31st.

Nope. Haven’t done anything to the drop rate.

Gilgamesh.2561:

Concerning authenticated API and potential features: GW2 does not have any kind of in-game inspection. You can’t see other characters’ traits or gear details. Is it safe to say if you can’t do something currently in-game, such as inspect other players, that it won’t become exposed in an API until it is in-game?

Yes, you won’t have any additional access beyond what your character can already do.

Mystic.5934:

the amount of information necessary to make that assessment is huge.

google “gw2 cooking guide” and check the recipes. Then look at this:

No one can answer you in a forum post, not even staff. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Hi Leithian! If guesting doesn’t resolve the issue for you, please submit a support ticket so we can look into this for you and get this straightened out. The thread below should detail contacting support:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

This is awesome! Thanks, Goddchen, for your initiative in starting that list.

Would it be possible to include who the admin(s)/creator(s) are for each particular app/site (if known)? Would be great to give the creators credit for what they make.

Are there any examples of recipe names that are not just “{item name} – {item rarity}”?

Hi hobbes – Sorry to hear about the crash issues. That definitely sounds like the worst time to experience a crash (aside from in the middle of a boss fight when you’re most needed). Would you be willing to post the crash logs and/or a Game Advisor report to the thread so we can see why you might be experiencing this issue? You can find the crash log by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file.

You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Technically the CPU fails, though since the rest of the system looks okay, it may be possible for your friend to play depending on the in game settings he uses. Please keep in mind though that as Guild Wars 2 is a very CPU resource intensive game, having a processor that is borderline to below the minimum requirements may present some problems such as performance and crashing.

What I would do is install the client onto his laptop and log in with your account (making sure you don’t store the login info of course). If you can log in and play, then I’d say it’s probably safe to say your friend should be able to as well.

Zarenda Mal.1364:

Hi, I discovered that there are a number of ingredients that have item_id values that are not present in the items list.

You’re right — good catch. We’ll fix this in a future update. Thanks for the bug report!