Guild Wars 2

Your account may have been compromised and the “closure” was put in place to try to protect you. Please do contact Support and they will try to help.

There’s a known issue with thieves and steal over-riding any other bundles they may have picked up.

What class are you?

No worries, threads tend to vanish off the front page pretty quickly.

Temple of the silent storm will not be on the tournament rotations.

And as text:

NA:

Name Rank Delta Rating Delta Deviation Volatility
Stormbluff Isle 1 0 2200.819 45.443 194.14 0.97
Jade Quarry 2 0 2105.692 -2.232 194.784 0.972
Blackgate 3 0 2050.47 -43.307 194.311 0.974
Sea of Sorrows 4 0 2037.819 17.785 198.441 0.984
Sanctum of Rall 5 0 1925.464 14.191 195.09 0.979
Isle of Janthir 6 0 1871.853 -32.987 198.84 0.977
Tarnished Coast 7 0 1812.31 96.844 192.795 0.974
Crystal Desert 8 1 1690.609 48.644 192.942 0.973
Yak’s Bend 9 2 1668.226 94.496 191.748 0.975
Fort Aspenwood 10 0 1655.122 47.306 191.851 0.971
Henge of Denravi 11 -3 1522.244 -149.767 194.729 0.987
Darkhaven 12 1 1465.203 -21.416 192.475 0.969
Maguuma 13 1 1434.681 22.91 191.616 0.969
Ehmry Bay 14 3 1420.04 29.959 196.07 0.97
Eredon Terrace 15 -3 1415.041 -144.386 193.213 0.989
Dragonbrand 16 -1 1409.388 -1.706 191.88 0.969
Northern Shiverpeaks 17 -1 1360.067 -32.521 195.846 0.969
Sorrow’s Furnace 18 0 1234.242 2.83 199.312 0.97
Gate of Madness 19 0 1183.793 8.08 196.785 0.972
Borlis Pass 20 0 1097.333 -10.948 196.393 0.972
Anvil Rock 21 0 1092.361 2.746 195.231 0.969
Devona’s Rest 22 0 867.175 32.415 196.908 0.972
Kaineng 23 0 748.052 3.418 194.796 0.97
Ferguson’s Crossing 24 0 679.457 -35.689 196.218 0.973

EU:

Name Rank Delta Rating Delta Deviation Volatility
Desolation 1 1 2026.681 70.034 192.157 0.974
Vizunah Square 2 -1 1983.67 -18.038 192.468 0.969
Blacktide 3 2 1907.647 143.159 195.17 0.98
Arborstone 4 -1 1888.324 -52.04 192.123 0.971
Elona Reach 5 -1 1801.473 -104.987 199.905 0.976
Baruch Bay 6 3 1728.783 55.784 191.061 0.969
Riverside 7 -1 1688.463 -43.996 194.979 0.97
Miller’s Sound 8 0 1684.474 6.652 191.957 0.971
Seafarer’s Rest 9 3 1677.123 47.384 190.646 0.968
Far Shiverpeaks 10 -3 1663.222 -64.049 192.787 0.971
Kodash 11 -1 1658.127 -0.372 190.659 0.968
Augury Rock 12 -1 1595.463 -46.843 190.391 0.968
Fort Ranik 13 0 1585.139 -17.994 193.141 0.969
Gandara 14 0 1516.782 15.293 191.91 0.968
Jade Sea 15 0 1497.782 2.585 192.212 0.968
Piken Square 16 2 1480.366 78.544 192.379 0.972
Gunnar’s Hold 17 -1 1439.654 -41.317 191.437 0.969
Abaddon’s Mouth 18 -1 1436.962 -36.339 191.31 0.968
Aurora Glade 19 0 1367.311 8.489 191.925 0.969
Underworld 20 2 1366.971 111.884 195.717 0.976
Drakkar Lake 21 0 1314.941 18.226 191.438 0.969
Ring of Fire 22 -2 1274.517 -26.661 191.38 0.968
Whiteside Ridge 23 2 1175.503 54.31 217.102 0.975
Dzagonur 24 -1 1160.799 -42.641 194.286 0.97
Vabbi 25 -1 1079.084 -76.573 204.106 0.976
Ruins of Surmia 26 1 768.103 14.785 211.632 0.975
Fissure of Woe 27 -1 724.545 -66.234 212.406 0.977

It will be on the rotation of every hot-join server past the weekend.

Here are the new ratings as of November 9th.

This thread has more than run its course so shall be closed. Please keep in mind that discussion of moderation is not allowed. Learn more about the reasoning behind our infraction process here: https://forum-en.gw2archive.eu/forum/info/news/A-Message-About-the-Infraction-System

If you wish to dispute any forum action, please send an email to Forums@ Arena.net rather than post about it here. Thanks for your understanding and cooperation!

Thanks for the discussion all, but there is already a thread to discuss this topic. Please continue the discussion here: https://forum-en.gw2archive.eu/forum/game/gw2/Thoughts-on-Ascended-Gear-Merged-threads

Thanks!

There is not a boss. It is another location you must commune with.

Thanks for your feedback guys. We’re definitely looking at solutions to this problem. There is a lot of work we have planned for PvP, it’s just a matter of prioritizing it all in a way we feel will most benefit the community.

Hello everybody,
to prevent this thread from derailing, it will be now locked.
Thanks for your feedback and understanding.

Hello,

I’m sorry to for what happened to you. Our customer support will be able to help you regarding this problem, so please send them a request by clicking here.

Also, please check this page for more information about how to unlink your broken phone with your account.

Thanks.

Hello everybody,
this thread is not constructive and therefore, it will be locked.
Thanks for understanding.

Hello everybody,
thanks a lot of your feedback but before this thread goes off-topic, which will easily happen, it be locked.
Thanks for understanding.

Hello everybody,
please refer to the existing merged thread for this topic.
Thanks for your feedback.

Hello Vissarion,
thank you very much for your feedback!

Hello,

As you can see in this list, this website doesn’t appear as an official retailer.

Therefore I would advise you to not buy the game via this website as it could lead to problems afterwards.

Thanks.

Hello everybody,
thanks for your feedback and your understanding.
It´s much appreciated.

Hello Loumy,
thanks for your feedback. Threads are merged to keep the sub-forums organized. Opening new threads prevents users from reading everything that has been posted about a particular topic. So, merging actually helps you find all about a topic much more easily and faster.
Thanks for understanding.

Hello,

Please use this thread for everything related to banned account.

Thank you for your understanding & cooperation.

Hi everyone,

As I see nothing constructive in this threads, I will now close it.

Thank you for your understanding.

Hello everybody,
thank you very much for all your feedback.

Hello everybody,
thanks for your feedback.

Hello everybody,
thanks for your feedback.

Hello everybody,
thank you for your feedback.

Hello everybody,
thanks for your feedback.

Hello everybody,
thanks for your feedback.

Currently you don’t interact with the panel, you just approach it and Oola’s hologram will appear. You interact with her and must pass her quiz to finish the skill challenge.

I’ve reset this SC for all of the worlds mentioned above.

Once the big November update hits, you will be able to interact with the gadget like most people (including me) would expect it to work.

-Bill

1) It’s already been stated that this fix is in the upcoming content update (so this week)
2) So far, none of our special monthly content has been level limited

https://forum-en.gw2archive.eu/forum/support/bugs/Under-Siege-Story-causing-my-game-to-crash/702963

https://forum-en.gw2archive.eu/forum/game/bltc/Who-sets-Gem-prices/page/7#post705345

Please, if someone says they see you online, change your password immediately. Consider doing a full system check to remove any trojans or keyloggers, too. That’s just a scary thing, and changing the password is free and easy and gives you an extra level of security!

Astraea.6075:

John, thank you for confirming (at least in part) how the currency exchange works.

Another issue that is often debated is to what extent (if any) the initial exchange rates (and possibly initial supply of gold and gems) when the game launched have on the current rates. Are you able to provide any insight on this?

Virtually none at this point.

Dark Revan.7634:

Gaile Gray.6028:

Dark Revan.7634:

Gaile Gray.6028:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Rengaru.4730:

Wow, so I got hit by the banhammer as well…
For botting apparently…
I just hope I’ll get my account back before the 15th…

If I don’t have my account back before the 15th, I’ll scream.

If I don’t get my account by the 15th I’m out. No joke, if I am not back in the game like I should be, since I have done nothing wrong, then its time to look for something else. I would be too pissed that I lost out on the Lost Shore update to continue.

Right there with you. I can honestly say I haven’t had any issues with this game or ANet since purchasing it in September, but I’m starting to feel a bit jaded. Let’s be honest, they are clearly not working as hard on this issue as they should be, or this thread wouldn’t be full of angry and disappointed customers having the same problems over the course of several days.

Not working hard enough on the issue? I’m pretty sure they don’t even view it as such unfortunately. More people got banned today and It will continue to happen until they own up to their mistakes and decide to actually fix this mess.

Yikes. Yeah, I was starting to get really disheartened as to the lack of any sort of official response on the matter, but I wasn’t aware that they aren’t considering it a real issue. Good to know that ANet has become another company that forgets their customers exist once money changes hands.

We assuredly are considering this a important issue, and I’ve been posting on this thread for two days, so there definitely have been official responses.

Our issue here is the fact that it was said there was so few false positives and that a lot of us were botters. For someone that has never done and will never do such things and then seeing so many decent people here begging for their accounts back seems to make me think otherwise.

This is a rumour that you need to stop circulating. Yes, you and everyone else who has said it!

No one has said “A lot of you are botters.” We have said “Some of the people posting here are botters.” And that is 100% true!

Please don’t twist a gentle “Keep in mind that not all of these appeals are legitimate” into a “All of you are bad people” because no one is saying that!

I apologise if what I said was twisting words, I am as you can probably see frustrated that I have had to wait almost 3 days for a “bot” response and I am still not able to play, not because I did something wrong but because someone somewhere screwed up and banned me. So you can see that when you say thing like “some people who are posting here are botters” could offend me, if a-net has banned me for “botting” it is because they consider me to be one or I would’nt have been banned in the first place.

I completely understand and sympathize with your frustration.

Just to be clear again. There is no DR for salvaging. There’s no stealth nerf on ectos.

Clear your mailbox.

Ophelia Better.7195:

But Gaille some of your post seem to be a bit different than the facts:

1. - 2012/10/25 11:14:29 AM (2012/10/25 07:14:29 UTC-4)
   Gaile Gray
   ArenaNet Poster
   “But I’m super happy that once someone gets a new code, s/he can get back into the game on the existing account!”

1. - 2012/10/25 03:53:31 PM (2012/10/25 11:53:31 UTC-4)
   Gaile Gray
   ArenaNet Poster
   •Players learns the serial code is invalid and that he/she needs to seek a refund from the (unauthorized) seller or reseller. The good news in situations like this is that generally, once the player obtains a new serial code, he or she can continue to play on the existing account.

This does not seem to be the way the fraud purchased accounts are being handled. They are being closed. So while I waited to recover the account with the new A-Net purchased code, I was just wasting my time based on your information. But at least you are trying, the only response from investigation team has been an automated response, even the one closing the account. The statements in the response did not reflect the information in the ticket, so one would assume the easy path is to just close the account and send the automated response “please by another copy of GW2”

This is something I’m pursuing, because there has been a change and the team has explained why, and I understand the change, but I want to see if we can continue to review on a case-by-case basis and allow some players to resume play on the existing account.

Unfortunately, words, once posted, are hard to take back. What I said was accurate at the time, but in the fluid development of best-practices for support, that has changed. I’m very sorry for any confusion caused by the changes, and I’ll see what I can learn about this in the next couple of days.

There seems to be some confusion:
The currency exchange has a supply of Gems and Gold.

If players are converting Gold to Gems, then the Amount of Gold player will receive for their gems goes up.
If players are converting Gems to Gold, then the amount of Gems players receive for Gold goes up.

The exchange rate changes based on the scarcity of each supply. You cannot inflate it, it’s an exchange rate. As players purchase in one direction, it entices purchases in the other direction.

squall.7093:

Gaile Gray.6028:

squall.7093:

Gaile Gray.6028:

A few things:

• If your account was terminated for Botting or for Fraud, please submit a ticket. Go here and file a ticket through the “Ask a Question” tab on that linked page.

• For tips on what information to provide in a ticket, please read this post.

• If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

This isn’t a sub-forum for discussion, so please keep this topic-based, providing information on the incident but keeping the chatter to a minimum so we can focus on helping you.

What if we already filed a ticket. Should we put in another one as well? Or is that post for all the new people coming here who haven’t filed a ticket?

If you put in a ticket, you’re good and will be helped as soon as possible. Thank you for asking, I’ll fix my post to reflect that.

Thank you again Gaile for another day of hard work on a day off. I was wondering because when I was banned and I did not know how to submit tickets properly I sent in more than one. Is there anyway to delete the other ones so that I wont have to wait as long? I wish I found this forum first, but I saw submitting a ticket first.

Well, first, thanks but this is my work day, so I’m just doing what I do. Kind thoughts are appreciated, though.

Secondly, you can close out any ticket that you created. If you open the ticket in the Support interface, you can close it yourself and keep the first ticket open. Now, if you have new info, you can add it to your first ticket and the agents will see that as they review the case.

Dark Revan.7634:

Gaile Gray.6028:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Rengaru.4730:

Wow, so I got hit by the banhammer as well…
For botting apparently…
I just hope I’ll get my account back before the 15th…

If I don’t have my account back before the 15th, I’ll scream.

If I don’t get my account by the 15th I’m out. No joke, if I am not back in the game like I should be, since I have done nothing wrong, then its time to look for something else. I would be too pissed that I lost out on the Lost Shore update to continue.

Right there with you. I can honestly say I haven’t had any issues with this game or ANet since purchasing it in September, but I’m starting to feel a bit jaded. Let’s be honest, they are clearly not working as hard on this issue as they should be, or this thread wouldn’t be full of angry and disappointed customers having the same problems over the course of several days.

Not working hard enough on the issue? I’m pretty sure they don’t even view it as such unfortunately. More people got banned today and It will continue to happen until they own up to their mistakes and decide to actually fix this mess.

Yikes. Yeah, I was starting to get really disheartened as to the lack of any sort of official response on the matter, but I wasn’t aware that they aren’t considering it a real issue. Good to know that ANet has become another company that forgets their customers exist once money changes hands.

We assuredly are considering this a important issue, and I’ve been posting on this thread for two days, so there definitely have been official responses.

Our issue here is the fact that it was said there was so few false positives and that a lot of us were botters. For someone that has never done and will never do such things and then seeing so many decent people here begging for their accounts back seems to make me think otherwise.

This is a rumour that you need to stop circulating. Yes, you and everyone else who has said it!

No one has said “A lot of you are botters.” We have said “Some of the people posting here are botters.” And that is 100% true!

Please don’t twist a gentle “Keep in mind that not all of these appeals are legitimate” into a “All of you are bad people” because no one is saying that!

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Rengaru.4730:

Wow, so I got hit by the banhammer as well…
For botting apparently…
I just hope I’ll get my account back before the 15th…

If I don’t have my account back before the 15th, I’ll scream.

If I don’t get my account by the 15th I’m out. No joke, if I am not back in the game like I should be, since I have done nothing wrong, then its time to look for something else. I would be too pissed that I lost out on the Lost Shore update to continue.

Right there with you. I can honestly say I haven’t had any issues with this game or ANet since purchasing it in September, but I’m starting to feel a bit jaded. Let’s be honest, they are clearly not working as hard on this issue as they should be, or this thread wouldn’t be full of angry and disappointed customers having the same problems over the course of several days.

Not working hard enough on the issue? I’m pretty sure they don’t even view it as such unfortunately. More people got banned today and It will continue to happen until they own up to their mistakes and decide to actually fix this mess.

Yikes. Yeah, I was starting to get really disheartened as to the lack of any sort of official response on the matter, but I wasn’t aware that they aren’t considering it a real issue. Good to know that ANet has become another company that forgets their customers exist once money changes hands.

We assuredly are considering this a important issue, and I’ve been posting on this thread for two days, so there definitely have been official responses.

squall.7093:

Gaile Gray.6028:

A few things:

• If your account was terminated for Botting or for Fraud, please submit a ticket. Go here and file a ticket through the “Ask a Question” tab on that linked page.

• For tips on what information to provide in a ticket, please read this post.

• If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

This isn’t a sub-forum for discussion, so please keep this topic-based, providing information on the incident but keeping the chatter to a minimum so we can focus on helping you.

What if we already filed a ticket. Should we put in another one as well? Or is that post for all the new people coming here who haven’t filed a ticket?

If you put in a ticket, you’re good and will be helped as soon as possible. Thank you for asking, I’ll fix my post to reflect that.

A few things:

• If your account was terminated for Botting or for Fraud, please submit a ticket. If you submitted a ticket, that’s great — you’re good to go and will be helped as soon as possible. If you need to submit a ticket, to here and file a ticket through the “Ask a Question” tab on that linked page.
• For tips on what information to provide in a ticket, please read this post.
• If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

This isn’t a discussion/chat sub-forum for discussion, so please keep this topic-based, providing information on the incident but keeping the chatter to a minimum so we can focus on helping you. Please note that some threads are being removed to allow us to concentrate on the issues.

If your account was terminated for fraud:

• Please indicate the date you purchased the game.
• Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partner, not through a third-party).
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please note if the charge on you CC statement is a completed charge, or is “pending.”
• Please post your Incident / Ticket Number here.

The Support Team will be examining each of your tickets and will help you. I’m trying to ascertain if there’s an issue with purchases. So far I cannot see that to be the case, but I will use the information that you share — the answers to the five questions above — to look into the matter further.

Eladrial is correct. Your friends will be able to start playing on November 15 (this Thursday) at 0900 Pacific time (that’s 1800 CET for those of you in Europe) and will be able to play until the event ends on Sunday evening (I believe this spills into the 19th for Europe). If they wish to continue playing after this time, they can buy a full copy of Guild Wars 2 and continue the progress they made during the weekend by applying the new game key to the existing account.

As you’re probably aware, we have a thread where players are invited to post if they have been waiting for three days or longer for a resolution of their support issue. That thread is the Tickets for Review thread, which is at the top of this Account Support sub-forum.

However, sometimes folks want to post about their issue right away. In order to keep things tidy and not have scattered and random posts on the forums, we’re building a single thread where you can post if you want to comment on your issue related to your account being suspended or terminated.

We will be reviewing this thread, and we occasionally use it to gather information, so look for the “red posts” from staff members. And please remember to use the “Tickets for Review” thread for follow-ups.

Thanks.

Drachdhar.7016:

For Gaile:

Account is not yet cancelled, but still waiting for a reply for my ticket which now is five days old and I am naturally predicting the worst outcome – just my luck.
So here comes some info about my buy.

Date: 07/11/12 during the evening GMT+1
Store: guildwars2.com/shop
Charge Status: Pending, ie money is reserved and untouchable by me.
Card and Bank: Visa, Swedbank
Incident Number: 121111-002238

Are you unable to play? When did you first find you were blocked?

nanze.2876:

does anybody know the ticket’ status “waiting” ?
what does it means ? user’s comment ? or something ?

It means that it is in queue to be addressed by an agent. Waiting is an ok thing — it will be answered soon.

kcchang.3168:

Hi Gaile,

1. Purchased on 11/6/2012
2. Yes, bought from official website the buy.guildwars2.com with my own credit card
3. I called the bank. They authorized the payment and give me the auth code: 555756
4. Ticket #121108-000371

Thanks a million for helping, Gaile

Are you able to play the game? If not, when did you start playing and when were you blocked from playing? Thank you.