Guild Wars 2

horsicorn.8649:

I personally bought the game from buy.guildwars2.com using my dad’s credit card (is that allowed?) on November 7th, 2012. The credit card was not charged for the purchase of the game, nor is the purchase “pending”, it’s simply not there. 121110-001784

Thanks for looking into this, it’s nice to know at least Arenanet knows there’s a problem…

This is very interesting. When did you start playing? When was your account closed?

They will be able to download the client from the account page after creating their accounts.

How far from the bridge were they? If any enemies are around, the bull with the supplies will stop. It has to reach the bridge so the team can assemble the mortars. The next content update will also contain a failsafe in case the bull is stopping because it THINKS an enemy is around, but none is actually present.

Glad to have helped. Thanks for the kind words!

The question of high-capacity worlds is always with us. The best solution is often to mutually choose another world and have the guild move there. This can have an additional benefit in that a world with a lower population may allow the guild to add new members, where simply moving a single player to a full server (something we incidentally do not have the capacity to do) will only solve the problem in the short term and the minute the guild wants to add a new member, they’re in the same situation again.

Hey guys just letting you know that we are aware of this issue and are actively looking into it. Thanks for your patience!

You can update your ticket but please do not make a new ticket.

Shadaka.1978:

if i have a couple guild mates with me for help on the heart quests, how do i have any guarantee i will not be perma banned!

As I tried to explain in the previous post, each case is reviewed individually. If you’re botting, having guildies with you will not prevent you from being banned. Whether you are in a guild or not in a guild, botting will result in account termination.

Once he has registered he can download the game.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

I suggest he contact Support by filing a ticket through the “Ask a Question” tab on that linked page and ask what they recommend. If he provides as much info as possible from the list in this post he will save time.

Omne.4603:

I am a paying customer who has no marks or warnings against his account and recently found out that my account has been locked due to others trying to access it illegally. Now were the process to reverse this lock quick or simple I would not have a problem but this is not the case. So far I am being asked to play detective and find a serial code that I did not receive as I purchased digital deluxe. To further compound the issue this matter is resolved via the regular ticket system and as such it is part of a que. So to recap I am a paying customer and am now significantly inconvenienced not due to my own incompetence or noncompliance but because a system that is in place to protect users, can be exploited quite easily simply by knowing their email address. I find this to be unacceptable and i’m surprised that this system was actually proposed, brought to meetings and given approval without anyone in any of those steps realizing that this system is easily exploited. Between this and all of the people I know being banned due to false positives in their system, I am disappointed. This treatment of customers is unprofessional and causes me to lose a great deal of respect for Arenanet.

First, it’s important that you know your account was not compromised through us. Somewhere in your personal security you had an exploitable element that allowed someone to steal possession of your account. Usually this happens through the use of shared credentials, but it can come through other sources. For more information, please see Mike O’Brien’s article on account security.

In the meantime, you should also be aware that once an account has been compromised, it must be viewed very carefully, as a protection for the real account owner. Every day we get dozens of requests to “return my account to my possession” from people who do not own the account!

I sympathize that it takes a little time to get an account back into the game, but the security is worthwhile and necessary and we ask for your patience.

The client download is for the whole game client. Invited friends are not restricted on where to play. They may choose the play in the Lost Shores event or elsewhere in the game at their discretion. One of the reasons invites were made available today was so friends would have time to download the client before the event this weekend.

Hi folks.

In the interest of allowing the worlds to have a place to discuss their matches, we’re going to re-open this thread one last time.

Let me be perfectly clear here first though – we have taken the time to clean this thread up, and trust me, there was a lot to be cleaned out.

These threads are for discussing WvWvW calmly, constructively, and without personal attacks. If you can’t show good sportsmanship, refrain from calling players or guilds out on what you perceive to be cheats or unjust actions, and be polite, this thread is not for you.

I have re-opened this thread, but note that it comes with a caveat… players ignoring the Code of Conduct will not be given a free or lenient path. If you see someone breaking the rules, report the post (click the little black flag in the bottom right-hand corner of the offending post). Do not be the person that violates the rules by responding in kind.

With that, this thread is now open – remember to play fair and play nice. Failure to do so will result in the permanent closure of this thread.

Thanks!

I would strongly suggest that you change your password, and use one that is complex and used only for Guild Wars 2.

In the meantime, I’ll ask the team about this, but the person I’d speak to is unavailable at the present time.

Noltrach.3087:

Is it possible to start a new account and transfer a current character on my account to the new one?

No, it absolutely is not possible. I do not foresee that this option will ever be offered, given the coding of the game.

No one is doing “random sweeps.” Those blocked for bots are not “in the wrong place at the wrong time” but meet a series of parameters that determine they were botting.

Innocent players are not often caught in the bot net. Sadly, it does happen, but we’ll definitely make it a priority to reinstate those who are blocked in error. In the meantime, you’re free to go about your business if you are a legitimate player.

Keith Weisshar.5720:

Why do I get a message Upgrade to a full account the next time I login to the game after I applied the free trial key to my own account from the invite a friend email that I sent to myself that already has the purchased game. Does it mean that I lost the full access to the game. My previous four digit code after the display name was 9710 but is overwritten with 5720 and the account now shows trial status with a message upgrade to a full account.

The real question is, why would you invite yourself to join a trial for a game you already owned? I don’t think the system necessarily is set up to check against this, as it would be entirely fruitless for someone to add a trial code to an existing account.

Can you explain why you did this, so I can discuss whether this is an issue with the team? Thank you.

The only way you can find out if you’ll be able to do this is to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Find out what info to provide (to establish your ownership of the account) in this post.

It sounds as if your account was compromised and use for illicit behavior, like botting or gold deliveries. I am sorry to hear that.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

So this is on the registration site or on the game client, Groggy?

If it’s on the game client, no worries — they’re getting the message because the event doesn’t start until Thursday. If it’s on the actual registration page, I’d like to learn more.

If you a have questions about the Free Trial Event, please post here.

Some info for you:

• The Trial Event (Refer-A-Friend event) begins at 9:00 AM Pacific Time on Thursday, which is 5:00 PM GMT and 6:00 PM CET. It ends on Sunday night Pacific Time.

• We’re aware that some people are seeing the “Upgrade to a full account” flag even after they purchase Guild Wars 2. We’re looking into this.

• The error message that you see after you’ve downloaded the client basically — while admittedly a bit strangely worded — simply is telling you to come back on Thursday to join the event. In other words, the event is not live yet.

Whether there is a filter or not is immaterial. We do not and will not force people to use a filter — it’s there as an imperfect means of trying to cull some offensive usage, but it’s not there as a “license to swear.”

You may not swear or use offensive language or names in our game. A real-life context is: I may or may not have a lock on my front door. But you cannot waltz into my house without my permission if I don’t have a lock. Same thing — the user may or may not be using the word filter, but you can’t use offensive chat.

Lastly, people don’t get suspended because they are reported. They are reviewed when we note the behavior or when it is reported, but action is only taken when it’s appropriate.

miles w.3218:

thats the ban screen, that pops up for me

This is not a “ban” screen. You were suspended for unacceptable behavior, as explained in the screen you saw when trying to log into the game.

Thanks for this report. I will pass it along.

I wanted to let you know that the team is aware of this issue and is discussing the matter via email and will no doubt sort out a resolution in the near future. I don’t have any other information yet, but I did see emails passing through about this, so it’s good for you to know it’s a known issue.

I think you guys need to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — which might expedite your answer — please read this post.

We would very much like to help you complete your generous gifting, but this is a situation that needs to be addressed privately to our Support Team so they can help. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Each situation is reviewed individually. In some cases, what you’re asking may be possible, but in others it will not be. (The reasons are complicated, but correlate to our intentions to maintain the best in security, to address any ownership questions, and to curtail RMT activity.)

Please do continue the discussion with Support and they’ll let you know how this can be resolved for you.

This should be fixed in the content update later this week. In the meantime, as a workaround, release control of the trebuchet while the last shot is in the air, before it completes the objective and plays the cutscene.

Hello everyone.

Connor, when you see a server FULL means that the people who’ve chosen that server as theirs, or players who have moved to that particular server, have reached the cap, independently of where did they create their accounts.

Answering to your second question: no, there is no chart that shows that kind of information at the moment, I am afraid.

Hey, Nuked, it’s unfortunate you’re having trouble with the invite feature. Please submit a ticket with Customer Support to have this looked over and figure out what’s wrong. They will need information from you that it’s best you not post here in public.

Are the NPCs all with you?

Hello everybody.

The feature is up!!

As already indicated, inviting a friend is very easy: just log in to your Guild Wars Account at https://account.guildwars2.com/. Click on the “Invite a Friend” button and follow the instructions.

Hello everybody.

The feature is up!!

As already indicated, inviting a friend is very easy: just log in to your Guild Wars Account at https://account.guildwars2.com/. Click on the “Invite a Friend” button and follow the instructions.

Hello everybody.

The feature is up!!

As already indicated, inviting a friend is very easy: just log in to your Guild Wars Account at https://account.guildwars2.com/. Click on the “Invite a Friend” button and follow the instructions.

Hello Piitb.

Yeah, the feature is up. Inviting a friend is easy: just log in to your Guild Wars Account at https://account.guildwars2.com/. Click on the “Invite a Friend” button and follow the instructions.

If you’re an existing Guild Wars 2 player, you’ll have the chance to invite three friends to experience the world of Tyria during our special Free Trial that begins at 9:00 AM Pacific (6:00 PM CET) on November 15. Your guest will receive an invitation with a unique serial code that will allow them to play for free just in time for our epic Lost Shores world event. Supplies of trial keys are limited, so get your invites out early!

Inviting a friend is easy: just log in to your Guild Wars Account at https://account.guildwars2.com/. Click on the “Invite a Friend” button and follow the instructions.

Was Forgal (or you) in combat when you first approached the objective location?

Hello everyone.

Mrauls, Zargnath is correct.

Thanks for the reports! We’re of this issue and have a potential fix in the works.

Hello everybody.

Just passing by to remind you to stay civil and on topic as negative and personal attacks will be deleted. Thanks!

From what we can tell, this particular bug only seems to come up in group story; are you doing this with other players? If you just want to continue your story, doing it solo should allow you to progress.

That being said, we also have a potential fix for the group story issue in the pipeline. Thank you for your patience!

Hello Seraki.

We understand the frustration of trying and trying to get into a server that seems to look permanently full. However, we read each day new posts of players that could get to the servers they wanted to after a while. You only need to keep on trying. You could also move together to a less populated server.

Please report exploits by emailing us directly at exploits(at)arena.net. Thanks!

This thread will now be closed.

Thanks for making us aware of this bug, and providing enough detail so we could observe the same behavior on our end.

A fix for this has been written; please keep an eye on the patch notes (or your turret’s behavior) to see when it goes live.

Hello everybody.

Thanks for your feedback.

We would ask you to keep the discussion in the existing thread. Thanks!

There’s an revision of that story step in the content update later this week, hopefully that will address it.

Hi everyone,

We’re going to publish a blogpost about the new ascended items on the Guild Wars 2 website. This should answer most of the community’s questions before the content is live this weekend.

Thanks for your patience!

The asura have offered to experiment on the sylvari and determine why they appear immune to corruption, but so far no one has volunteered.