Guild Wars 2

You contacted Support, and they will respond as soon as possible.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

That is a separate issue not related to the one this thread is in regards to. Please post about that issue in one of the threads relating to that topic. Thank you.

Hello everybody,
thank you all for posting. However, this is the game discussion sub-forum and this thread is off-topic. Unfortunately, it will have to be locked.
Thanks for understanding.

Hi all!
As you suspect, the Soul Reaping line is not functioning correctly. It’s intended to grant an additional 1% life force per point spent, but does not do so. A fix is already on the way for it and will be coming in a patch very soon. Keep in mind that it will still degenerate based on a percent of the maximum amount, but you’ll be able to take more damage overall.

To test (when it’s fixed): If your life force bar is full and you put points into the trait line, you’ll see empty space appear where the extra percentage is gained.

-Karl

pow.7403:

I bought the game this week, i played only a few hours these days because during the week I dont have much time.
But now the weekend comes, i was so excited to really start to play and surprise surprise. I received the message “Your Guild Wars 2 account has been suspended for an account issue”.
So desappointed =(
I opened the ticket 121109-002219. But as I see here in forum, I will probably not be able to play this weekend write?
The message is not clear about the reason I´m suspended. It´s very frustating.
What is the common reason? Anyone knows? I bought the game from the site and played just fine for a couple of hours during this week.
Thank you for any clarification.
I guess my message doesnt belong here, if it is right, where should i place it?

You should not post in the forums at all at this time. You submitted a ticket: Great! Post in this thread if you still need help after three full days.

nanze.2876:

Hi. Guild Wars 2 team.
I have been disappointed. because my account has been blocked.
when i logged in, the message “Your Guild Wars 2 account has been terminated for engaging in or assisting with gold or item sales for real world money, which is a breach of the user agreement and rules of conduct. This action is permanent” is appeared.
but i DO NOT deal with the real-world money!! i just bought the gem through Black lion gate in the game. What happened to my account… I send this situation to the support team about 15 hours ago. but there has Not been the respond until this time….
What should i do….?
ticket
121108-000225
121108-000192
121107-001485

As this thread titles states, this is for tickets that are at least three days old. Also, by submitting three tickets you have substantially slowed the response process. Please wait for assistance on your first ticket.

DarK.1839:

I’m on Australian time and it’s coming up on 3 days so I’m posting this before I go to bed.
Haven’t heard anything apart from ‘give us your code’.
Really at least just want the reason why so I can get a refund from the retailer if it’s not something trivial, my time is running out on the possibility of a refund.

121108-000060

BearArms.1654:

It hasn’t been 72 hours exactly, but by the time it is, I’d imagine the office would be closed for the weekend, so I’m jumping the gun a little.

121108-000346 is the ticket number. I was transferred to Payment Review team on Wednesday, but haven’t heard anything since. All information is in the ticket, but I am happy to provide more if it helps.

Hilal.5083:

Ticket Number
121108-000720

Abeto.9517:

121108-002163

I have been waiting for 1 day and some hours though, but I need help soon since it’s holiday and I got some free time to play..

Ok, this is getting out of hand. These tickets, and several others in the thread, are only a day or two old. They will not be reviewed at this time. Please give the team time to resolve these and post only if the wait exceeds three full days. If you posted prematurely, you’ll need to post again after my update. Thank you for understanding.

We’re looking into this issue now, but as it’s definitely an edge case (working on some servers, not others), it may take us more time to identify what’s causing the problem. Thank you in advance for your patience as we work this out.

Abeto.9517:

My account got banned for gold sale..
How? When I haven’t even been chatting with people?
I think that you have it wrong.. I did not sell anything. So could you please help me get my account back? or atleast tell me what to do. I have been waiting for to long now.

Thanks

If you have been waiting at least 3 full days, post your incident/ticket number here.

BrownSamurai.7054:

121102-000090 Account closed for payment fraud; awaiting review

The seller is refusing to work with me on this because of the “awaiting review” in the status update. This was posted a couple of days ago here, but has not updated my support account. Is this the preferred support channel to keep trying to escalate this? Can I get an update on the “awaiting review” or get the account cleared?

If I am reading this in correctly the seller giving you a refund for a fraudulent purchase is completely unrelated to your status on the ticket. If they sold you a bad code they should give you a refund. There is nothing we can do to force this, because they have no relationship with ArenaNet or NCsoft.

Please continue to work with your unauthorized seller to get the refund, and you can discuss the possibility of adding a new code to the account as opposed to starting a new account. Each of these situations is handled on a case-by-case basis.

Leira.9701:

DONT! do multiple ticket! Jesus … it slows down process for everybody here!

Correct. Thank you!!!

I am glad we could help you, Sabastian. For those others awaiting help, if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum. If you have posted and have not received a response, you may post again (but please, not repeatedly).

If you update your ticket you do not fall back to the end of the queue. You can open your ticket and add more info any time and the queue placement will remain the same.

The issue is creating new tickets, and those definitely do delay response time.

Reinstatements will be handled relatively quickly in cases where an error has been made. Sometimes it requires a lot more time, when it appears that the player submitting the appeal was indeed involved in botting. Please allow this to work through the system and if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

You may be hitting one of the fraud prevention measures. Not to suggest that you’re a fraudster! For situations like this, I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Please wait until you have the option again and discuss with your friend in advance of choosing a game world, in case you both choose to move to a less popular world.

The chance of an innocent player getting suspended multiple times for botting is very slim. I’m not saying it absolutely will not happen, but it’s not likely that someone will be caught in a bot net twice unless he/she is botting.

We cannot give you advice on how to avoid being flagged as bot, because to do that is to give botters and RMT companies a blueprint on how to avoid detection. I personally avoid “bot hot spots” because (1) bots irritate me and (2) there probably is a slightly greater chance that one could be caught in a sweep. But having said, calling it a “sweep” does not suggest that we block everyone in a zone, or everyone at a certain node, or anything of that sort.

I apologize if my reply seemed curt, but I’m trying to funnel people towards one thread so I don’t have to spend all day updating multiple threads with info.

Glad we could help. Thanks for updating — it helps us to know things are sorted!

Accounts are not terminated solely on the basis for player reports. If you were not involved in botting, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Hello everybody,
thank you for your feedback and this information. It will be taken into consideration to prevent further similar situations. As for the bots, please continue to help by using the in-game reporting tool.
Many thanks!

Tyler just updated the QP thread for us again. We’re going to try to update it every morning we’re here in the office (during the week) to give you guys quicker feedback on QP changes for players.

I haven’t been able to reproduce the bug, but I did some minor revisions to the story step to try and make it more reliable. It will be updated in next week’s big content patch. As a side note, did you die and retry at any point?

I’m still unable to reproduce the bug, but I did make some changes to the story step to try and help. Specifically, the prototype is no longer viewed as “hostile” by the NPCs, so only the player can destroy it. It’ll be part of next week’s content update.

To reiterate what I said earlier, I really wanted to push this fix a lot earlier, but some changes were also made to the audio system for ALL story steps and, unfortunately, the changes made the fixed story step incompatible with Live, so we had to wait until the entire change was ready to be pushed out. As a result, the upcoming update contains multiple fixes that have been made to different story steps over the past 2 weeks, but they all had to wait for the larger update. Thanks for your patience!

People often ask how WvW rankings are determined so in this post I will outline exactly the system that we use.

The short, short summary is that after each battle we use the score differential between the worlds that fought each other, along with their previous ratings, to calculate new ratings. Once ratings have been calculated we re-sort the list of worlds and form new groupings of 3 for the next battle.

Far more details regarding the ratings calculation for the mathematically inclined:

WvW world ratings are calculated using the Glicko 2 rating system. Full details regarding Glicko 2 are available at http://www.glicko.net/glicko.html. How an algorithm is applied is often nearly as important as the algorithm itself, so here are the details of exactly how we use Glicko 2 in the context of each 3 world matchup. My explanation of these details assumes basic familiarity with the Glicko 2 algorithm.

Assume the worlds are wA, wB, and wC. In order to handle a 3 way battle we treat each match as having two battles for each world. So when calculating the new rating for wA the two battles are wA vs. wB and wA vs. wC. Likewise for wB and wC. Naturally, we do all the calculations before updating any of the ratings. Note that this usage is supported by Glicko 2.

We use a Tau of 0.6 and a k of 1.0

In standard Glicko 2 scores are represented as 0.0 for a loss, 0.5 for a draw, and 1.0 for a win. We use a slightly modified version that takes into account score differential. I’ll explain how using the wA vs. wB battle as an example. To calculate the Glicko 2 score for wA in the wA vs. wB matchup we do the following:

wAPercent = wAScore / (wAScore + wBScore)
wAGlickoScore = (sin((wAPercent – 0.5) * Pi) + 1) * 0.5

where wAScore and wBScore are the raw scores from the end of the match.

That last transform is easiest to visualize as a graph .

We perform the same score calculation for each world and then plug those results into Glicko 2. This means that ratings change over time as a result of battle outcomes and that the rating for a given server reflects the history of that server’s performance.

Hello everybody,
as this conversation has derailed, it will now be locked.
Thanks for understanding.

Hello everybody,
please stay on topic and contribute positively to the conversation. Otherwise, it will be locked.
Thanks!

Hello everyone.

Thanks for your contributions and your feedback. Bearing in mind that there are already some threads in the PvP subforum that are discussing the state of Thieves and that this particular thread has derailed into a great deal of off-topic comments, we will proceed to close it.

Thank you very much for your understanding.

Szegedee,

ok, so after looking a little bit I see that you had an answer for your incidence 9 days ago saying that it was escalated and then, 7 days ago, you received the “awaiting” review answer. This means that it is still not closed so I would recommend you to post it again in the following thread, explaining your situation up to this point.

Hope this helps.
We proceed now to close the thread.
Thanks for your understanding.

Hello everybody,
as this question has been answered, the thread can now be locked.
Thanks for understanding.

szegedee.5130:

CC Eva.6742:

zBluRrYz,

it is hard to say. It depends on the situations and the different incidences but overall, the time of resolution has decreased. In any case, should your incidence remain unresolved for today, please post your reference number in the following thread. Keep on checking as Fabsm says though.

Thanks!

Can you explain me which situation need over 13 days to resolve or respond ?

Ok, to wait 13 days is indeed not normal. Could you please tell me what is your incidence and your reference number? Thanks.

zBluRrYz,

it is hard to say. It depends on the situations and the different incidences but overall, the time of resolution has decreased. In any case, should your incidence remain unresolved for today, please post your reference number in the following thread. Keep on checking as Fabsm says though.

Thanks!

Hello everyone.

Cozener, I am sure you can call him once he is awake and ask him in which server he is playing. As Sals has noted, you can start already playing and transfer to the server he is in later on (we are allowing a server transfer once per week).

Have fun in Tyria!

We proceed now to close this thread.
Thanks for your understanding!

Perfect, as the question seems to have been answered, we proceed to close the thread. Thanks!

Hello Penbreaker.

No, I am afraid to tell you that this operation is not reversible since the mistake was made personally and not caused by any bug or internal error. Some users are already suggesting the implementation of a confirmation pop-up to avoid this kind of situations.

We will proceed now to close the thread.
Thanks for your understanding.

Hey there, Messa.

Could you provide us with more details about this? Why was your account suspended? What exact message/error code did you receive? Have you checked if the ticket has been closed without giving you an answer? If it is still open, you need to post it here.

Hello everyone.

Thanks for your contributions. This thread does not really add anything meaningful to the community and has attracted already off-topic posting. Therefore, we proceed to close it now.

Thanks for your understanding!

Hello Jan.

The issue with botting is a top-priority one and the team is working with diligence in different solutions. You can check the following answer made by Colin Johanson about it. In the meantime, please, keep on reporting through the in-game reporting system.

Thanks for your patience an understanding!

Glad to know!

Keep on posting should you encounter this problem again.

Hey Meltdown NL,

Thanks for your feedback. The team is working hard and with diligence on these problems and will keep you updated, should a patch/fix arrive. As you see, there are a great number of threads in this subforum and in Dungeons, where the players are detailing their particular incidences, so we will proceed to close this one.

Thanks for your patience and understanding.

Hello Pathos.

Zaken is right. You should write a ticket explaining with as many details as possible the origin and description of your incidence so they can effectively help you.

We proceed now to close the thread.
Thanks.

Hello Milamber,

the two systems of authentication that we are providing are enough to secure your account; you are not in the need of any external thing. Another way of adding extra security is by changing your password regularly.

Hello everyone.

Thanks for the feedback, which will be passed on to the team.

Hello.

As there is another thread opened and the dev team is looking into the issue, we will proceed to close this one.

Thanks for reporting and for your understanding!

Xo Wayne,

we are very glad to hear that. And thanks for sharing! Hopefully this helps other players in the same situation.

Hello Paradox.

Working as intended.

Hello there, Intigo.

You can still report people of hacking sending reports (better with screenshots) to Customer Support, where they will be looked into by the security team. Thanks!

Perfect, as the original question has been solved, we proceed to close the thread.

Hello everyone.

As this thread has three correct answers, we will proceed to close it. We will keep you properly informed, should the feature arrive.

Hello everyone.

Dexter, if you were not botting then rest assured that Customer Support will proceed to give back to you your account. However, posting here in the forums does not speed up the process unless you have been waiting for an answer more than three days: then you can proceed to write your incidence number here.

This thread will now be closed.
Thanks for your patience and understanding.