Guild Wars 2

Hello everyone,

several threads were merged into one regarding Orr opinions: https://forum-en.gw2archive.eu/forum/game/gw2/Opinions-about-Orr-merged.

Please continue your discussion there. This thread is closed.

Greetings

Hello Liliana Moore,

we understand your concern regarding this situation. We understand that you wish for your post to receive the attention it is due, but please stop bumping your own thread since it’s a violation of the forums rules.

Greetings

Krystaline.5621:

Just happened to me a few minutes ago… thank goodness for email authentication. I just changed my password to something a lot more complicated. Let them try it again

That’s exactly what you should do. Thanks for posting.

We will offer character name changes through the Black Lion Trading Company/Gem Store in the future. It’ll be a while, I think, but it is coming.

I am going to repost this because it’s relevant to some of the appeals being posted here:

Folks, while I want to let this thread run, because players want to help players, in the vast majority of cases, the player who is experiencing an issue needs to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

And for tips on what information to provide in a ticket, please read this post.

I’ve noticed lately that there have been quite a few fraudulent purchase cases, where someone purchased from an unauthorized vendor and found that his/her account was closed. (Someone posted in another thread “Don’t blame us, we were just trying to save some money.” Lesson learned, I hope? If you buy below the cost from an unauthorized seller, you’re almost certainly going to get ripped off.)

The vast majority of accounts closed for botting are indeed involved in the use of third-party programs. Yes, they post here, and yes, they file multiple tickets, but no, they’re not going to be reinstated because they are botters or RMTers. You positively cannot appraise how many “innocent people” are being blocked for botting when so many UNinnocent botters are posting phony appeals.

Now, I’ll be the first to admit that a few (and it truly is a small number) of accounts may be closed as a “false positive” for botting. We will sort that out, so please contact Support.

Please go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

I don’t want to get into an argument, so this is the last statement I will make here:
Of the data that I have seen. Which is significant. It is reasonable to say
1) Goldsellers are a criminal group
2) Goldsellers damage games
3) Goldsellers cannot be classified as competition because they are not in the same industry

These are not statements of belief. They are statements of statistics.

Update — Tuesday, November 6

121105-002670 Resolved, but you’ll serve a suspension for offensive whispers and an unacceptable name.
121102-000774  Resolved
121027-000291 Under review
121031-002268 Under review
121008-003238 Account ownership in dispute. Please continue to discuss with Support.
121102-000090 Account closed for payment fraud; awaiting review
121031-001634 Account closed for payment fraud; awaiting review
121031-000469 Account closed for payment fraud; awaiting review
121030-000078 Account closed for payment fraud; awaiting review
121101-000702 Account closed for payment fraud; awaiting review
121031-000978 Account closed for payment fraud; awaiting review
121030-000854 Account closed for payment fraud; awaiting review
121030-000608 Account closed for payment fraud; awaiting review
121026-002578 Account closed for payment fraud; awaiting review
121030-001699 Account closed for payment fraud; awaiting review
121102-001823 Account closed for payment fraud; awaiting review
121031-001585, 121106-000828 Account closed for payment fraud; awaiting review
121031-002679, 121103-002333 Account closed for payment fraud; awaiting review
121028-001786 Account closed for payment fraud; awaiting review
121101-001296 Account closed for gold selling/RMT; will not be reinstated.
121030-001444 Under review
121029-002397 Under active discussion today

Notes:

• Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

• When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update – Tuesday, November 6

121105-002670 Resolved, but you’ll serve a suspension for offensive whispers and an unacceptable name.
121102-000774  Resolved
121027-000291 Under review
121031-002268 Under review
121008-003238 Account ownership in dispute. Please continue to discuss with Support.
121102-000090 Account closed for payment fraud; awaiting review
121031-001634 Account closed for payment fraud; awaiting review
121031-000469 Account closed for payment fraud; awaiting review
121030-000078 Account closed for payment fraud; awaiting review
121101-000702 Account closed for payment fraud; awaiting review
121031-000978 Account closed for payment fraud; awaiting review
121030-000854 Account closed for payment fraud; awaiting review
121030-000608 Account closed for payment fraud; awaiting review
121026-002578 Account closed for payment fraud; awaiting review
121030-001699 Account closed for payment fraud; awaiting review
121102-001823 Account closed for payment fraud; awaiting review
121031-001585, 121106-000828 Account closed for payment fraud; awaiting review
121031-002679, 121103-002333 Account closed for payment fraud; awaiting review
121028-001786 Account closed for payment fraud; awaiting review
121101-001296 Account closed for gold selling/RMT; will not be reinstated.
121030-001444 Under review
121029-002397 Under active discussion today

This is an issue we’ve been investigating, but has been difficult to fix. We are still working on it, however, and will update as we get more information on it. Thank you for the reports!

This is just a reminder that WvW matches roll over at 00:00 UTC and are thus not subject to daylight savings time. So, if you’re in a region that participates in daylight savings time then the matches will now roll over one hour earlier.

nottsgman.8206:

guess I had a bug before with them not showing then lol

that juvenile was still white though, and should have been green

Thanks for the report! Please start a new thread for this separate issue and provide both the location of the drake and the server you’re on so that we can investigate.

Is this still happening; and if it is, do you know if you’re crashing when you type in specific characters? It’s possible the crash could be caused by entering characters that the game doesn’t recognize.

Thank you for the reports, everyone! While I don’t know the technical details of where we’re at with this issue, it is one that we’re aware of and working to fix.

White/yellow names have always shown up if you have “Show all enemy names” enabled.While they’re hostile, you can attack them and your skills will affect them.

Hey all, allow me to quote Gaile Gray relating to this and all third-party programs:

Gaile Gray.6028:

ArenaNet cannot approve or review or “vet” any third-party programs. Our general policy is that anything that gives advantage is forbidden; anything that imbalances the game in favor of one player over another is strictly disallowed. With that said, we are aware that some utilities help players without impacting others, that is, they do not give anyone an advantage over someone else.

Our development team is not able to review third-party programs to assess their components or give them any sort of approval. We make our policies clear in our User Agreement, Rules of Conduct, and the Conduct Breaches and Outcomes document, which you can find in the Legal Documentation section of our website: https://www.guildwars2.com/en/legal/ You should know the following:
1. If you chose to use any third-party program, you do so at your own risk.
2. We cannot offer support if the third-party program impacts Guild Wars or Guild Wars 2 and, for instance, makes the game unplayable.
3. If you choose to use what you believe to be a “benign,” or non-advantage-giving program, be sure to get it from a legitimate source to protect yourself from the possible addition of cheats or key-loggers.

The best way for a player to assess whether a specific third-party program could have any impact on another player or a PvP opponent is to ask:
• “Does this program allow someone to play faster, better, longer, or more accurately than someone who doesn’t use it?”
• “Does this program allow someone to ‘play’ when he/she is not at the computer?”
• “Does this program allow the user to gain undeserved rewards?”

If the answer to any of these questions is “yes”—or even “maybe”—then we strongly recommend that you do not use the program because to do so may place your Guild Wars or Guild Wars 2 account in jeopardy.

In the future, we will be working directly with the community to develop app support for Guild Wars 2, so stay tuned for more info!

This is our only stance on this matter. I’m sorry but we cannot and will not investigate third-party software to declare it safe or unsafe, as this takes away resources from our primary responsibilities. If you choose to use third-party software, you do so at your own risk.

Nice work, Ismial!

When there are technical issues such as this, please post about them in the Technical Support sub-forum or contact Customer Support directly. This is the wrong forum to escalate emergent issues, so please use the correct sub-forum so the right people see them. Thank you.

When there are technical issues such as this, please post about them in the Technical Support sub-forum or contact Customer Support. This is the wrong forum to escalate emergent issues, so please use the correct sub-forum so the right people see issues like this.

Folks, while I want to let this thread run, because players want to help players, in the vast majority of cases, the player who is experiencing an issue needs to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

And for tips on what information to provide in a ticket, please read this post.

I’ve noticed lately that there have been quite a few fraudulent purchase cases, where someone purchased from an unauthorized vendor and found that his/her account was closed. (Someone posted in another thread “Don’t blame us, we were just trying to save some money.” Lesson learned, I hope? If you buy below the cost from an unauthorized seller, you’re almost certainly going to get ripped off.)

The vast majority of accounts closed for botting are indeed involved in the use of third-party programs. Yes, they post here, and yes, they file multiple tickets, but no, they’re not going to be reinstated because they are botters or RMTers. You positively cannot appraise how many “innocent people” are being blocked for botting when so many UNinnocent botters are posting phony appeals.

Now, I’ll be the first to admit that a few (and it truly is a small number) of accounts may be closed as a “false positive” for botting. We will sort that out, so please contact Support.

The suggestions here are good: Try PayPal, try pre-paid (local) credit cards. Or, try finding Gem Cards through a local vendor, a list of whom can be found on buy.guildwars2.com.

Best of luck!

bumpinben.6247:

I am very frustrated at Arena Net right now. I logged into my account last night (November 5th, 2012) and I found out that I have been banned for botting. I believe this is a mistake since I play extremely fair and I did not break the code of conduct (Which I have read). Can someone at Arena Net please respond to my ticket or tell me what I am doing wrong?

By the way: I realize I am not giving Arena Net the fair amount of time to answer but I also find it unfair that I was banned for no reason.

Ticket Key: 121106-000180

You are correct, you are not giving the team a fair amount of time to respond.

The forum is not intended as a way to “light a fire” under the team, or a way to move your ticket up in the queues. Support is answering quite promtly, and while complicated issues (such as account ownership issues, compromise incidents) can take extra time, in most cases you’ll hear back promptly.

Please be patient and allow the team to help you. Thank you.

Support may be able to help you. It depends on what proofs of ownership you can provide. We obviously cannot turn over an account to someone based only on their knowing the email address or something of that sort. The team will work with you to figure out how they can help, so contact Support by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket, please read this post.

andybmcc.8751:

My account was hijacked last weekend ( cleared gold and deleted one of my characters ). Joke was on them, because I didn’t have much ( read any ) wealth. Those silly billies didn’t look at my collections haha, score!

That aside, I’d just like to thank support for the very speedy responses. This is probably the best/fastest/most helpful support experience in a game that I’ve had.

Kudos.

Thank you for posting! I’m glad that we were able to help you and thanks for the kind words.

If you are not able to join the game, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Breeze.1270:

I was doing my story mission a couple of hours ago alone.
Suddenly got forcefully terminated with msg pop.
I thought it was kinda connection problem at first time
so I tried to reconnect.
but I got following msg and it was so….embarassing.
‘Your Guild Wars 2 account has been terminated for engaging in or assisting with
gold or item sales for real-world money, which is a breach of User Agreement
and Rules of Conduct. This action is PERMANENT’

I DONT GET IT AT ALL..cuz I didnt violate anything or offend anyone..I’m just a normal
player. I didnt even purchase anything with gem so far…I really dont remember what caused this.

At least I really wanna know exactly what I did for permanent ban. or my account has been hacked?

That sounds as if the account was involved in a chargeback or as if the seller was found to have engaged in a fraudulent transaction.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Fashion Palace Hall.8213:

I suddenly blocked the account is doing life skills
The reason cash transactions.
I have not had any transactions. This is a very insufficient grounds.
I can provide full information to demonstrate.
I was a generation of players to follow the play to the GW1 7 years GW2.
Ask you to carefully consider your approach.
fashion palace hall, 8213

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Please change your password immediately. If you feel your email account may have been breached, change that as well. And of course you can contact Support by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket, please read this post.

Boazon.7254:

Account reinstated in less than 24hrs, thank you Arenanet you have restored my faith. Please continue to be vigilant on the TRUE bots in the game.

Thank YOU for posting, Boazon. It’s important for people to know that Support reacts quickly to these issues and does make solid decisions on the few — repeat few — cases of false positives.

I know you may think there are a lot of these issues, but remember that for everyone posting about this in the forum, tens of thousands are playing without interruption. So please have faith and understanding, and contact Support if you need our help.

NightShine.3849:

I noticed that you submitted tickets for other players who were falsely accused of botting. Will you please help me out. I have had a ticket submitted for quite some time with no answer.

First, I change the topic because we ask that you do not use “staff callouts” to get help.

Secondly, Support will assist you. If you have waited more than three days, you may post in the Tickets for Review thread above.

Please note that you can have a maximum of 10 mails in your mailbox. So please delete any extras — taking off any attached items, of course — and the missing mails should appear afterwards.

We would not be able to move you to a different server, but you can do so through the game interface.

It’s unpleasant to be noted in a “false positive” for botting. Fortunately, these cases are very few and far between. I hope that you have filed a ticket so that the CS Team can help. You can contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Mike Lewis has provided some updates on the status of the mobile authenticator here. Any further questions on the matter can be asked there as well.

Thanks for the discussion all, but its time to lay this thread to rest. Everyone in the game is not only allowed , but is actively encouraged, to play whatever gender/race combination they wish and whatever sex they are in real life has absolutely no bearing on that. In other words, get back out there and enjoy the game however you see fit!

Guirigui.6952:

“121101-002143 Account closed due to a charge-back; will not be reinstated. If the seller is responsible, request a refund.”

Hey Gaile you can send me an email confirming it? The seller need it for make the exchange.

You can pull this information from your ticket, or update your ticket and ask for a final response to send your seller.

Hello everyone,

please stay on topic. This is not a discussion about what the definition of “fanboys” is. Also, please stop calling other players fanboys, it may be insulting. On the other side, please don’t react to troll posts but report them. The complete fanboy discussion has been removed.

Greetings

Hello everyone,

we deleted posts from two users arguing. Please help keep these forums a productive and friendly place by posting in a respectful tone.

Greetings

There were some technical problems that prevented us from publishing the results to the website, and as soon as those are resolved, you’ll see them on the website. We apologize for the delay.

Which server are you on? Thanks!

I really want a new Koenigsegg. At the moment I cannot get one. I am an upstanding citizen and will not steal a Koenigsegg. I will hire someone to steal one from someone else and give it to me. If they weren’t so hard to get I wouldn’t NEED to have someone steal one. Oh, but would I want one if they were easy to get?

TimSlayer.3784:

Got the digital pre-order from Guild Wars 2.com

There is something very strange here, the first and only e-mail I received from Guild Wars 2 was the Shadow of the Mad King event e-mail. My account got compromised and they have it locked down, how can I even prove that I own it without the serial code? I wish I realized that I never received one earlier. Can I prove ownership by providing credit card information? I am 100% sure my e-mail is not compromised, I would think my paypal and other information would have been stolen if it were, not just my GW2 account. Something is going very bad at ncsoft security…

First, I merged forum posts as we don’t need two concurrent discussions about this same issue.

Secondly, those who purchase through buy.guildwars2.com will receive an email, although it may go to spam, junk, or be blocked by security before it even reaches you. (Obviously there is nothing we can do about that, with our regret.)

Please continue your discussion with Support. They will do their best to help you. (If you find you still need help after three days, feel free to post in the Tickets for Review sticky thread.)

Leira.9701:

Hey there!

Here are some options to prevent people from just getting a second fraudulent serial to strip off all items accuiered and that way scam ArenaNet:

- Direct payment options that are not so easy to fake or steal. Direct bank wire transfer. Western Union. Paypal. Only giving out the key after the payment was received.
- Images of identity proof as there are: ID and a credit card with the same name as the ID (photoshopped so you only see the last 4 digits).
- Stripping off the charakters of all items and/or gold. I wouldnt mind, i just want the progress of my story back mainly.
- Sending a secret PIN number to a phone land line number for verification.
- Sending a secret PIN code over post (snail mail), for verification

Just some thoughts that might help to meet customers and ArenaNet as well.

Greetings.
D.

Thank you for posting this. The issue with “just let me add a new key and everything will be peachy” is this: If your account was stolen and used by RMT, we do not and cannot allow anyone to access the account as it is because that account will contain whatever ill-gotten goods the RMT worker possessed. We cannot allow an RMT to add a new code to re-acquire those goods, either.

Your suggestion answers a question I asked earlier. The question is casual, not official, but I’m interested in the answer: If we could allow you to access the existing account with a new code but with the inventory emptied to remove all items, would you want to do it? Or would you prefer to start over?

I’m really curious about how players feel about this.

Zaken.1806:

@Adanteh

It probably will help the community if you can also post it in the three days review thread since there is a rumor that ANet will not return the account no matter what.

No, please do NOT post “there is a rumor” about anything! If you guys need information, ask. If you need a review of your personal situation, talk to support. But do not use this forum to spread rumors.

Thanks for the feedback, Trenith. This topic has run its course and will now be closed.

The Support Team must help you with these individual issues. Please continue to discuss the matter with the agent who is handling your ticket. Thank you.

Hi all,

First and foremost: please be aware that your accounts are still protected by the mobile authenticator at this time.

Here’s what has happened:

- We have been developing a “remember this network” feature for the mobile authenticator in line with the same feature used by email authentication

- This feature became active tonight during the planned maintenance updates

- For any account which has already selected to remember a network, the mobile authenticator will respect your existing settings

- This means that if you are logging in from a location that you permitted via email authentication, the mobile authenticator will not currently prompt you for a secondary code

Your account is still covered by the authenticator for logins from unverified locations.

This is the result of an oversight on my part and I’d like to apologize for any uncertainty and worry. We’ve double checked the systems and authentication is working correctly for unverified logins.

Unlinking the authenticator was temporarily disabled due to a configuration accident; this has been corrected and should work again.

For the moment we do not have a user interface for editing your “remembered” network locations. As a result, please be very cautious when selecting to allow new locations from the emails (or, in the near future, from the mobile authenticator login screen).

Thanks for bearing with us while we get the rest of the mobile authenticator features ready to go.

We are aware of this issue and are working to fix it.

• Corrected drop rate for Unidentified Dye.

On November 1, we introduced a change that unintentionally increased the drop rate of Unidentified Dye. Today’s game update corrects the drop rate for Unidentified Dye.