Dev Tracker

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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But is it that hard to simply say some one is looking at your ticket? To just leave ppl hanging for 1+ days up to more seems a bit cruel. Truth be told i am only coming at this from my point of view but i am going out of my head over this.

Everyone should receive an automatic response that indicates the ticket has been received and is in the system. That usually comes within five minutes of submission of the ticket. If you do not receive that confirmation email, please check your Junk Mail folder. But anyone who knows his/her ticket number would presumably have received that confirmation email.

Until the account can be reviewed, having agents send another email seems unnecessary. We’d rather have agents address the appeals as quickly as possible rather than send a second “We got your ticket” email.

I see well i some what panicked and made another ticket using Account Support / Login Help i hope i just did not mess up.

Ok, thanks for that information. Here’s what I recommend, to avoid delays in handling your ticket. Go into your NEW ticket and close it. You can note “This is a duplicate of [ticket number]” and that means that an agent can focus on the first ticket and settle that more promptly.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

2 man AC exp faster than 5 man pugs (with video)

in Fractals, Dungeons & Raids

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello everybody,
this conversation has derailed and the thread will now be locked.
Thanks for understanding.

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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But is it that hard to simply say some one is looking at your ticket? To just leave ppl hanging for 1+ days up to more seems a bit cruel. Truth be told i am only coming at this from my point of view but i am going out of my head over this.

Everyone should receive an automatic response that indicates the ticket has been received and is in the system. That usually comes within five minutes of submission of the ticket. If you do not receive that confirmation email, please check your Junk Mail folder. But anyone who knows his/her ticket number would presumably have received that confirmation email.

Until the account can be reviewed, having agents send another email seems unnecessary. We’d rather have agents address the appeals as quickly as possible rather than send a second “We got your ticket” email.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Quest: Shell Shock, is not working.

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Was the cart of artillery supplies also at the bridge?

Diminishing returns?

in Guild Wars 2 Discussion

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello Balto,
your thread will be merged to the existing one. That way other users can find the topic easily and you all get the information.
Thanks for understanding.

Arah Path 1 - Bugged After Defeating the Final Boss

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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Thanks for the confirmation! This does have to do with the NPC running through the fire and dying. We’ll be getting a bug on this into our system, and working on a fix after that.

ArenaNet Community Team
Live Response Embed

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Please read

Hey folks,

Let me give you a couple of updates about this thread. Again, this is not an official thread, and we’re not looking at this thread to find people we can help (because we have others means to do that, see below).

If you care to join in in this thread, you’re joining a player-to-player conversation, acceptable in our forums if the conversation remains positive and helpful. This is not where you follow-up on your ticket. Please do not submit a ticket and post here; that will not accomplish anything. We offer a means to follow up after three days, if needed. (See below)

Some notes:

  • If your account is terminated for botting, contact Support by filing a ticket through the “Ask a Question” tab on that linked page.
  • Generally you will be helped very quickly (the average is well under 24 hours) but if you find you still need help after three days, feel free to post in the [url=If your ticket is three days old or older, you you are welcome to post in the Tickets for Review thread and we’ll get it on our review list.
  • Don’t post here repeatedly, or heatedly, or as a call to get everyone to pick up their great swords and make this a crusade. If your posts consist of the same repeated complaints, you are putting your forum privileges at risk. This sort of commentary contributes nothing to our ability to help players or to correct any issues related to false positives and we truly want to help!
  • We know there are false positives. When you’re banning thousands, there is some chance that an innocent player will be banned. We regret that deeply, and we work constantly to improve the processes (which are not automatic, by the way) to avoid false positives.
  • Most importantly, you should know that a number of the people in this thread posting about their “unjust ban” are, in fact, botters. They may be RMT workers from a foreign country; they may be the guy down the street who is using a bot program and doesn’t think we can detect it. Not everyone is guilty, for certain! Not even the majority posting here are botters! But equally certain, not everyone protesting an account termination here is innocent, either. Please keep that in mind when you read this thread: The volume of posts, or the heat of the protest does not equate to the actual number of innocent players.

And again, we want to help, and we will, if you file a ticket and let us review the case.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Personal Story: Dredge Assault

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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[BUG] "Dredge Assault" personal story.

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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I’ll look at it again and see if I can reproduce the issue. Thanks!

(edited by Jeffrey Vaughn.1793)

Can I change my faction if I just picked it?

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Once you choose the final story step in Chapter 3 you’re locked in to an order. Attending the meeting at Lion’s Arch doesn’t matter.

Ghastly Longbow Bugged Glow [Merged]

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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I can confirm that we do have a bug on this issue, but I don’t have a estimate of when it will be fixed yet. Thank you for your patience and understanding!

ArenaNet Community Team
Live Response Embed

GW2 PVP Feedback [Merged Topics]

in PvP

Posted by: JonathanSharp.7094

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JonathanSharp.7094

Game Design Lead

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Sorry, I totally misread that. As many of you have stated, I thought you were asking for the ability to PUG in free paid tourneys, which is what I responded to. Sorry for that. I was coming from one meeting, going to another, and tried to quickly get on the forums to at least read/post something. I apologize.

It’s not that we don’t care, is that’s we’re really busy adding things to the game. Custom Arenas are the current focus for my team. A fully 100% random tourney system (where all teams are random and no teams are an organized 5-person team) is something we can look at down the road, but I think there are many other things that are more important to get finished first (which I spoke about in my blog).

Again, sorry for the misunderstanding, and I’m heading out to another meeting.

More cheers,

J

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

Un kitten Hodgkins

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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There is also another Hodgins bug that I thought I would mention as this topic has you r attention; if after getting all the scepter pieces, you run toward the howling king through the under tunnels before Hodgins has finished his dialogue, the objective doesnt update and the Howling King doesnt spawn. Never had the bug that the OP posted, but this one has happened a couple of times.

I don’t always post in each individual thread, but I am watchful of section of the forum. Thanks for reporting, but please don’t hold back from posting under the assumption nobody will see it

Just take NPC's out of your explore mode dungeons!

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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What would be amazingly helpful is if you could talk to your npc and they had a “follow me” directive, and a “sit, stay” directive. We could tell Randall to not be in GL’s crotch, and stay with us, and during Dwayna, could have him follow our melee, and not our ranged kiters. Keep it from being exploited by having them leash like normal if you get too far.

I like this idea.

50 Word Limit in Guild Threat

in Forum and Website Bugs

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Saxon, is your thread title more than 50 characters long?

Tarnished Coast

in Guild Wars 2 Discussion

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello everybody,
as this question has been answered, the thread can now be locked.
Thanks.

Arah Path 1, kitten you!

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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Thanks for pointing this out, I’ll be sure to have someone look into it. Sorry you got hit by the bug

Just take NPC's out of your explore mode dungeons!

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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To my knowledge we’ll be keeping the NPCs who accompany you through the dungeon. We do however need to enhance their AI and modify their skills to make them more valuable.

Un kitten Hodgkins

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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2 kitten times we get to scepter room, 2 kitten times he bugs and doesn’t trigger the script to proceed. This is absurd and an absolute waste of time for the people involved. No, we didn’t skip mobs in the way save for Kohler.

This needs to stop, or just change your design model to player initiated progression inside a dungeon. I’m tired of wasting time on bugged NPC’s.

Kholer being skipped has nothing to do with it, and neither should random mobs. This bug is fairly hard to track down, but we are aware of it. If you could, could you either post/message me a more detailed description of what was going on when he bugged out (and the moments leading up to it)? It would help us in perhaps identifying what is wrong.

But as other people have said, this doesn’t always happen. I’ve ran Hodgin’s path maybe 4-6 times and haven’t been able to reproduce the issue on the live game. I can understand the frustration though, and I’m sincerely sorry you’ve run into this bug.

Disconnects and "Incorrect Password" Message [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We are aware of an issue with passwords, where the player is getting disconnected and then received an “incorrect password” message. Some players see this error message: 11:1000:7006:743:101

We apologize for the issue, and we’ll post as soon as we have more information on this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

Personal Story Difficulty Unacceptable

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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That particular story step (Ossuary of Unquiet Undead) is intended to be challenging, but it’s definitely solable. (I did it as a thief.) It does require you to be careful not to draw the attention of the knights patrolling the upper rim, and the patrolling abomination is pretty much a walking deathtrap if you don’t avoid it. The abominations on the platforms are a bit easier, since they are “under construction” and you have about a minute to kill them before they wake up.

Recent Market Shifts

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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The price spike doesn’t represent a shortage, it represents prices returning to where they should be without bots. This change creates more opportunity for players playing the game to earn money. The oversupply the bots created hurt the legitimate producers of items. As the prices go up, more real players will enter the market.

Superior Rune of the <class> Bug

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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The tooltip adds PvP armor and regular armor together.

Personal Story Difficulty Unacceptable

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Do you mean the door at the top? The abomination is patrolling on a path on the upper rim, he’s not stationary at the door.

(edited by Jeffrey Vaughn.1793)

Leaderboard for QP: Flawed

in PvP

Posted by: Tyler Bearce

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Tyler Bearce

Game Designer

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I only transfered once, it’s in EU but I am switching it to NA tomorrow so might as well put that on NA

I don’t recommend transferring from EU to NA yet, because we still have the issue where you’ll stop earning tournament rewards for a number of games afterwards. It’s stickied in this post: https://forum-en.gw2archive.eu/forum/pvp/pvp/Tournament-chests-and-transferring-between-server-regions

Leaderboard for QP: Flawed

in PvP

Posted by: Tyler Bearce

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Tyler Bearce

Game Designer

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We only recently added the logging for QP, so if your last 1st place win was before the logging went in, you won’t show up on the list until you earn another qualifier point. It will then update to show your total points.

Leaderboard for QP: Flawed

in PvP

Posted by: Tyler Bearce

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Tyler Bearce

Game Designer

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Checking. Are you EU or NA?

Thank you for WvW

in WvW

Posted by: Habib Loew.6239

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Habib Loew.6239

Gameplay Programmer

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Hi all,

First and foremost: Thank you for the positive feedback! We work hard to make WvW fun for you all and it’s very gratifying to hear that you’re enjoying it.

Now I need to make a bit of a clarification about culling being fixed. I think you’re referring to this post in the PvP forum: https://forum-en.gw2archive.eu/forum/pvp/pvp/Please-fix-this-sooner-rather-than-later-Vid-attached/first#post622762

We have a fix for culling in Structured PvP but that fix does not yet extend to WvW or PvE. The issue is that Structured PvP uses small maps with small player counts so we have fewer challenges to overcome with regards to resources like cpu and bandwidth. We are doing the work to extend the culling fix out to WvW but that change will not be in the next patch.


ArenaNet Gameplay Programmer

Old Oola's Lab

in Bugs: Game, Forum, Website

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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Even if you walk all the way up to the control panel? She should appear once you get extremely close.

I saw this and still thought it was confusing and changed it so you interact with the control panel to spawn her. This will be in the big November update which is coming soon.

Please fix this sooner rather than later - Vid attached

in PvP

Posted by: Habib Loew.6239

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Habib Loew.6239

Gameplay Programmer

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Ya, it was a visual culling bug. It will be fixed next patch.

Cheers.

I just want to clarify this post: we have a fix for culling issues in Structured PvP but that fix does not yet extend to other game types.


ArenaNet Gameplay Programmer

GW2 PVP Feedback [Merged Topics]

in PvP

Posted by: JonathanSharp.7094

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JonathanSharp.7094

Game Design Lead

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In my humble opinion the best quick-fix for the whole problem would be to introduce single/duo queue free tournaments (or just single games) with a strong matchmaking mechanic.

Best regards Pray

Great post and this part is a great idea. Simple, quick solution while they iron out a good ladder system. This way, queues will still be somewhat quick since many many people queue solo or with 1 other friend, and you won’t have to get throat punched in Khylo anymore!

You can already do this.

Cheers.

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

The outstanding Hatchery Bug

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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(BUG) The Hatchery (level 45)

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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This is another case of something that looks simple but is actually fairly complex. The issue is that the same day that I made the fix to this story step, some changes were made to the music system that required an update to all story steps. Unfortunately, this meant that my fixed version was no longer compatible with Live, since it had references to the new audio changes in it, but Live did not have the new changes yet. Ultimately, it was deemed too risky to rush out the new audio changes (since they would affect every story step), which is why this (seemingly minor) fix has been delayed for so long, and why it’s part of a major update, and hasn’t been pushed out with the smaller updates we’ve made since this bug was fixed.

The outstanding Hatchery Bug

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

Next

This is another case of something that looks simple but is actually fairly complex. The issue is that the same day that I made the fix to this story step, some changes were made to the music system that required an update to all story steps. Unfortunately, this meant that my fixed version was no longer compatible with Live, since it had references to the new audio changes in it, but Live did not have the new changes yet. Ultimately, it was deemed too risky to rush out the new audio changes (since they would affect every story step), which is why this (seemingly minor) fix has been delayed for so long, and why it’s part of a major update, and hasn’t been pushed out with the smaller updates we’ve made since this bug was fixed.

Leaderboards for Qualifying Points:

in PvP

Posted by: JonathanSharp.7094

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JonathanSharp.7094

Game Design Lead

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Hey everyone!

These are the leaderboards for paid tournament qualifying points. Here’s how it works:

  1. Qualifying points are gained only in paid tournaments, and are awarded based on your placement in a paid tournament.
  2. We’ll be updating these leader boards daily (during the week) to show the progression of the points.
  3. We’ll be displaying roughly the top 100 players for both the US and EU servers. We’ll finish off the top 100 by showing all players who tie for the final position.
  4. This method of displaying the QP’s is temporary until the full system comes online.

Enjoy,

PvP Team

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

(edited by JonathanSharp.7094)

Prices on T6 fine mats spiking extremely?!

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

Next

Why is the price of Ecto spiking so much?

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

Next

Recent Market Shifts

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

Next

I apologize for the lack of current details. What I can currently say about this topic is that
we’ve recently begun a renewed campaign against RMT and Bots. The change in these markets is a direct result of the success of that campaign.

You can expect to see more details coming out within the next couple of weeks.

My Personal Story Bug. (It's Time for a Promotion)

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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As I posted above, after multiple playthroughs, I haven’t been able to reproduce the bug.

Personal Story Difficulty Unacceptable

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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All of the story steps (except for the very last step) are balanced for solo players. Obviously, in cases like the Ossuary it can get really tough if the NPCs die, since it’s expected that they’ll at least act as a speedbump for you. Is it only the final boss that’s giving you problems?

Project Desolation: Recruiting Additional North American and Russian Guilds.

in WvW

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

Next

Alright folks, here’s the scoop -

As you can see, this thread has been gutted because the things being discussed were completely off topic. This thread isn’t for talking about how you hate X guild, why there are no orbs in the game at the moment, who moved to what server, what you think about PvP design, why your dog ate your homework, or how the Carebears were your favorite cartoon Saturday mornings during the 80s (what?).

In other words, please keep to the topic at hand in the original post. Do not be the person that derails the thread again or violates the Code of Conduct in here. If you see someone else do either of these, do not respond! Just click the little black flag on the player’s post and report it so the Community team can investigate.

Thanks for listening and your cooperation all! Enjoy!

Personal Story Difficulty Unacceptable

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Please provide the story step name. I can’t do anything if I don’t know which step you’re talking about.

Launcher Start Up Help!!

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We just did a build and this issue has been corrected. Thanks for your patience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Crashing at log in

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We just did a build and this issue has been corrected. Thanks for your patience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Launcher crashes on Authentication Code entry

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This is fixed now. Thanks for your patience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Download Failed

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

Hi Roaven, please try clearing your DNS cache. To do this, follow these steps:

1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.

2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.

3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.

The outstanding Hatchery Bug

in Bugs: Game, Forum, Website

Posted by: CC Dalmarus.8397

Previous

CC Dalmarus.8397

Community Coordinator

Next

We have found the issue and fixed it, and it’s going to pushed as part of an upcoming content update. I do not have a specific date at this time, but it is a priority and I apologize for the wait. Please understand that even “simple” fixes can affect seemingly unrelated content and require an extended testing period, which is why we’re not able to hotfix every issue immediately.

Error Code 58

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

Hi SargentLee – I would like you to try a new command we just introduced to assist players with these types of issues. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

[Spoilers!] Conscript the Dead Ships bugged

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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Thanks for the reports! We think we may have identified what’s causing these breaks (don’t use Jump Shot to get to the different ships). We’ll be doing some additional work to prevent this, but if you go through the quest and walk along the gangplanks, it should progress normally.

ArenaNet Community Team
Live Response Embed

keep getting connection errors detected retrying

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Empressium – I would like you to try a new command we just introduced to assist players with these types of issues. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.