Hey Gaile! Sorry for offtopic, but if you look in the other threats you will see that many complain they bought on the official site themselves(!) and got banned because of fraudlent code. There seems to be an error in the charging system maybe(?).
Feel free to delete this post after reading ^^
There are a few things that could be going on here:
Someone purchased from our official site but used a fraudulent credit card.
Someone purchased from our official site and then did a charge-back or sought a refund. Accounts are closed once the charge-back or refund is fulfilled. Sometimes people post “part of the story” but neglect to give this very relevant bit of info.
The bank that is operating the credit card has flagged this as fraud within their own system, thereby putting a stop on the funds getting to us. This is particularly frustrating because both the buyer and the seller cannot control this middle-man issue.
Most commonly, someone purchases from someone else who purchased from the official site. The code is disabled when that third-party seller is found to have used a fraudulent CC, or when the seller does a charge-back or obtains a refund.
I am not discounting the possibility that there is some sort of issue within the system, but the system processes thousands upon thousands of transactions a day. If there was a purchase problem, I believe we would see more than the occasional forum post, and Support would see a flood of tickets. Neither is the case. Therefore, I believe that this issue is related to one of the causes above.
121109-002852.
I still don´t know why I got suspended account. WTH is that account issue? For kitten. Whats the problem with that company. Let your clients here to talk of your problem all in same topic. If you open another, the moderator have time to move you to here but no one can talk what happen with my account. Thats insane! Im starting become a mad my patience gone. I want any information, any update, anything. And I think no one from support look this topic. ArenaNet have only 58 complaints… only here have more than 9000 in last 3 days. And the ppl who don´t speak english? its so much more than we can imagine. Its not right what Anet doing with us. Why the Hell I was suspended? No one know, no one talk with me. Just the moderator PM me telling he moved my other topics. PUFF! Its time to use that BBB and see what happen. http://www.bbb.org/western-washington/business-reviews/computer-software-publishers-and-developers/arenanet-in-bellevue-wa-22017235
As you were told, the code that someone sold you is fraudulent. You need to contact the seller and get your money back so you can acquire a legitimate code.
121026-003005 Under additional review
And what on earth does that means ? So far i spent more time here on the support waiting to get answeres then ingame. Coud i have atleast a slight clue what are u reviewing for 16 days now ?
Fair question. In your case, the serial code is fraudulent. Where did you purchase the game?
Gaile, I just got a response on my ticket saying my code was obtained fraudulently. This while it was directly purchased off your site. They say the buyer used stolen credentials ? My “buyer” would like to contact you guys, preferably through phone to set things straight. Is there any option for him to get in contact within a regular time frame because tickets don’t seem to be a reasonable tool to have a decent conversation. Please let me know,
PS : Asking for elaboration got me a copy-paste message from the same GM. Where on earth is the service ?
Airi
I am confused: Are you saying you purchased directly from us? Or did you purchase from someone who claims to have purchased from our website? If the latter, then it appears whomever originally purchased the code either used a stolen credit card or he issued a charge-back, both of which would invalidate your game code. Alternately, some third parties send out completely bogus codes and they, also, must be rejected.
Ask yourself this: What did you pay for Guild Wars 2? What is the cost from the website? If you paid below the cost on the website, then how in the world did the reseller buy the code legitimately and sell it to you for less than he paid? If you paid the retail price, there still is something wrong with the code that the seller sent you.
We come across these situations all the time, and this is a classic case of fraud. If the situation I’ve described is the one in which you find yourself, your “seller” doesn’t need to speak with our team; your seller needs to give you a complete refund so you can purchase the game directly.
If you purchased directly from us, then please update your ticket to ask for another review.
Update — Wednesday through Friday, 7-9 November: Part 2
121101-000034 Resolved
121105-002200 Resolved
121106-002448 Resolved
121106-002475 Resolved
121107-000446 Resolved
121107-000890 Resolved
121107-003046 Resolved
121105-001443 Responded Thursday
121106-002663 Received your response Thursday; issue is awaiting further review
121107-000540 Received your response Thursday; issue is awaiting further review
121105-000621 Received your response Friday; issue is awaiting further review
121107-002036 In appeals queue
121103-000852, 121106-002471 Ticket in fraud queue; awaiting review
121027-001889 Ticket in fraud queue; awaiting review
121029-002397 Ticket in fraud queue; awaiting review
121030-000601 Ticket in fraud queue; awaiting review
121030-003058 Ticket in fraud queue; awaiting review
121031-000469 Ticket in fraud queue; awaiting review
121031-000585 Ticket in fraud queue; awaiting review
121031-000665 Ticket in fraud queue; awaiting review
121104-000820, 121107-000088 Ticket in fraud queue; awaiting review
121105-002756 Compromised account; awaiting review
121105-002749 Under additional review
121104-001163 Under additional review
121106-002477 Under additional review
121106-002590 Under additional review
121106-002884 Under additional review
121106-001081 Account closed; will not be reinstated
121106-001504 Account closed; will not be reinstated
Notes:
Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.
When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*
Hi Kuba, if you’re still experiencing this issue, I’d like for you to create a support ticket with the Technical Support Department so that we can assist you one on one in regards to this issue. Please refer to the sticky post below for steps to creating a support ticket:
Update – Wednesday through Friday, November 7 – 9: Part 1
121103-000701 Resolved
121105-002200 Resolved
121105-002453 Resolved
121106-000204 Resolved
121106-000468 Resolved
121106-000684 Resolved
121107-000446 Resolved
121107-000540 Resolved
121107-000557, 121107-000196, 121107-000196 Resolved
121107-002316 Resolved
121108-000638 Resolved
121101-001775 Account ownership dispute, investigation is underway
121027-000291 Final response sent 10/26; account will not be reinstated
121102-000090 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121023-002139 Sent response Friday, awaiting your reply now
121028-001786 Ticket in fraud queue; awaiting review
121029-002397 Ticket in fraud queue; awaiting review
121030-000601 Ticket in fraud queue; awaiting review
121101-000206 Ticket in fraud queue; awaiting review
121101-000769 Ticket in fraud queue; awaiting review
121101-000953 Ticket in fraud queue; awaiting review
121102-001075 Ticket in fraud queue; awaiting review
121103-000852 Ticket in fraud queue; awaiting review
121105-001530 Ticket in fraud queue; awaiting review
121026-003093 Ticket in fraud queue; awaiting review
121030-000689 Ticket in fraud queue; sent response Thursday
121030-001699 Ticket in fraud queue; sent response Thursday
121105-002749 Under additional review
121108-000995 Under additional review
121108-001533 Under additional review
121025-001273, 121101-002527 Under additional review
121025-002761 Under additional review
121026-003005 Under additional review
121027-000014 Updated Friday
121027-000447 Updated Friday; under further review
121027-000536 Updated Wednesday; awaiting further review
Notes:
Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.
When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*
121103-000701 Resolved
121105-002200 Resolved
121105-002453 Resolved
121106-000204 Resolved
121106-000468 Resolved
121106-000684 Resolved
121107-000446 Resolved
121107-000540 Resolved
121107-000557, 121107-000196, 121107-000196 Resolved
121107-002316 Resolved
121108-000638 Resolved
121101-001775 Account ownership dispute, investigation is underway
121027-000291 Final response sent 10/26; account will not be reinstated
121102-000090 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121023-002139 Sent response Friday, awaiting your reply now
121028-001786 Ticket in fraud queue; awaiting review
121029-002397 Ticket in fraud queue; awaiting review
121030-000601 Ticket in fraud queue; awaiting review
121101-000206 Ticket in fraud queue; awaiting review
121101-000769 Ticket in fraud queue; awaiting review
121101-000953 Ticket in fraud queue; awaiting review
121102-001075 Ticket in fraud queue; awaiting review
121103-000852 Ticket in fraud queue; awaiting review
121105-001530 Ticket in fraud queue; awaiting review
121026-003093 Ticket in fraud queue; awaiting review
121030-000689 Ticket in fraud queue; sent response Thursday
121030-001699 Ticket in fraud queue; sent response Thursday
121105-002749 Under additional review
121108-000995 Under additional review
121108-001533 Under additional review
121025-001273, 121101-002527 Under additional review
121025-002761 Under additional review
121026-003005 Under additional review
121027-000014 Updated Friday
121027-000447 Updated Friday; under further review
121027-000536 Updated Wednesday; awaiting further review
Notes:
Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.
When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.
Think about the consequences of having different fees between the two sets. Think about how that changes demand for items, and how that would change prices for items. Think of how that would modify the behavior of the TP.
Lunatorra, thanks for your feedback, which will be passed on to the team. However, should you feel you want to contribute to the Suggestions subforum with different ideas about how to improve the game, feel very free and welcome to do so.
thanks for letting us know. The forum team is aware of these momentary glitches and trying to fix them. Keep on reporting, should you find them happening in the future.
We understand your frustration. Rest assured that the team is working currently on the issues you are mentioning, as they are receiving all your feedback. We ask for a little bit of patience till they get effectively fixed.
Thank you very much for your patience and collaboration.
Thank you very much for all the contribution, guys. We are glad to hear that you both can play in Tyria, Cymatoperior. And since the question has been solved, we proceed to close the thread.
if you got suspended for botting (it´s a hot issue now) or for another different issue, Customer Support are the ones in charge of helping the players and restoring their accounts.
If your account is suspended, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Generally you will be helped very quickly (the average is well under 24 hours) but if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
we understand your frustration very well and how annoying is to wait but believe me, posting here in the forums will not speed up the process (unless you post in the sticky for those tickets being three or more than three days older, as that is what the sticky is for). Your issue will only get resolved when someone from Support has a look at it, not before. So, please, have a little bit more of patience till this happens.
I see that you have sent a ticket quite quickly. That´s the right path to go as they are the ones who can help you effectively in resolving this issue. Just give them a little bit of time till they deal with your incidence.
If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
KINGMAISON, this is happening to other players and rest assured that Customer Support will restore your account as soon as they check that you were really not botting.
If your account is terminated for botting, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Generally you will be helped very quickly (the average is well under 24 hours) but if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
Very true. It’s also quite difficult to write a survey that doesn’t produce biased results via the wording or method of the questioning.
I think we may have derailed this thread, as it’s about precursors
They can still be useful in the proper place.
For example, they’re much more effective when asking people what they liked, than when asking people what they didn’t like. It also helps for people to be perfectly informed, which requires they complete a survey directly after performing the task the survey is based on.
Kalok, as BlueStoat states, you should post this incidence in the following thread. In this way, it is easier for us to see the problems affecting you.
What I dont understand is… why the buttershmackle didn’t A-Net do an in-game survey… to see how many people would want a changed to precursors, lodestones, etc.. And they would have more legit numbers on population’s happiness.. rather than just take into consideration this supposedly ‘large feedback’ which is basically the same people posting on one thread over and over again…
Actually we have pretty scientific methods for determining how players feel.
Surveys have a tendency to have two major flaws:
1. There is a massive sample bias in those willing to fill out a survey
2. People don’t say what they feel on surveys
Secondarily, all can rest assured that Legendaries will remain legendary.
First of all, welcome to Tyria and the forums!! Hopefully you enjoy your stay in both .
Answering to your question, yes, you need to choose a server that is not currently full; you can start playing and levelling up there and keep on checking at the same time the other sever to make your transfer (this can take a while but do not through in the towel). At the moment we are allowing one transfer per week and in due time we will implement a guesting feature that will make you able to invite friends from different servers to play with you.
thanks for posting although I will move now the thread to the subforum Game Bugs as it seems more fitting there. Just to make it sure: you can always report this through the in-game reporting tools, as this will help the dev team more effectively.
your feedback was passed on to the team to see if we can get an official statement about this. That the devs do not answer to specific threads in specific forums does not necessarily mean that they are not listening.
We will proceed to close the thread now.
Thanks for your understanding!
Velg, in this situation I would suggest you to send the screenshots to Customer Support directly and explain them your suspicions, as there is really no definite way of looking into this issue. You could choose the Bug tab for that.
Blake, thanks for your feedback. You may want to post your opinion in any of the threads that are going on the subforum Suggestions about the group finder idea.
We will proceed now to close this thread.
Thanks for your understanding!
Milamber, could you please send a report to Customer Support (preferably) or to exploits@arena.net and provide an specific description of this? I will just pass on the info to the team in any case but you should also use the other channels. They are definitely more helpful in this respect than the forums.
Thanks for all the contributions and the questions made.
Yes, when you transfer to a new server, all your characters are transferred in the process and what Corvindi says about the guild upgrades is also true.
Second, we know that sometimes is discouraging to keep on waiting to change the server because that particular one is Full but this happens, as we have heard a great number of positive reports and stories about that; you or your friend/s only need to keep on trying.
Remember as well that in any case we will implement the guesting feature in due time and you will be able to invite friend from different servers to play with you.
Amon is right, you can always try to solve the issue and change your name by opening a ticket to Customer Support. Posting here in the forums does not effectively change the situation but thanks for your feedback.
I am taking by your message that you were banned for botting; this is currently happening to a number of players and Customer Support are helping them and restoring their accounts.
If your account is terminated for botting, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Generally you will be helped very quickly (the average is well under 24 hours) but if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
Thanks, folks, for the contributions. We understand your frustration but rest assured that Customer Support will restore your accounts once they have seen you were not effectively botting; this should not take long but each ban is checked manually because we suspect there are actual bots complaining about bans they received.
TakaEagle, as other players have already pointed out, this topic started a while ago and lasted for some pages in this thread, so you can always check the opinion of the players in that one. We let you discuss and add your opinions but after a while, the topic derailed. We have no doubt this will happen again with this one and therefore we will proceed to close it .
As already said before, play the game as you see fit: there are many combinations of gender/race to make each character unique in its own way.
The issue is, what sort of failsafe is going to work? If it’s timed, why wouldn’t all the guides just say “Wait 10m and the objective will complete without you doing anything.” That’s not very fun. Was it IN the tree?
It’s not a matter of priorities, it’s just bad timing, really. A general audio fix went in about 2 hours before the bug was reported here and I fixed it, and unfortunately, the audio fix left the story step incompatible with Live. In the upcoming update they’ll be adding the audio fix, so the fixed story step will also go in.
make no assumptions about winners or losers. The first simply calculates a relative score percentage between the two teams involved. This is a number between 0.0 and 1.0. The second transforms the relative percentage into a Glicko 2 score using a sine wave which has the effect of making large score differentials have a less than linear impact on the Glicko 2 score (see the linked graph). The result is still in the range 0.0 to 1.0. Effectively this means that as score differentials get larger and larger the actual Glicko 2 score for a team approaches 0.0 or 1.0 more and more slowly.
We perform these operations pairwise on all the teams, so we are calculating 6 matches (two for each team) which fits the Glicko 2’s one-way nature. This is because the rating changes are asymmetric.
Because the ratings of two teams matter when calculating the results of a match (a lower rated team beating a higher rated team results in more change than a higher rated team beating a lower rated team) if two teams are very close in score then there is generally very little change in their ratings. Again, I encourage you to read the Glicko 2 website for a more thorough explanation of that part of the process.
We’ve received a large amount of feedback about Legendaries becoming unreachable. This is actually a topic we’ve been tracking for quite some time. To ease your minds I am here to say that it’s something we’ve been watching and we’ve been listening to your feedback. You can expect to begin to see changes addressing the issue starting with our next build.
Update – Wednesday through Friday, 7 – 9 November (Part 1)
121106-002448 Resolved
121101-000034 Resolved
121027-000447 Resolved
121028-001758 Sent email to request senior agent review
121029-002397 Apologies for previous message. This account was closed for payment fraud and is awaiting review
Our development team reviews play input on a regular basis. They are aware of this suggestion, but have not yet reached a decision on what changes, if any, they will make to targeting.
There is a lot going on right now with the upcoming event, but after that, the team will take a look at a lot of different game elements, and may make some changes in the future.
Sorry I don’t have more specific information, but you can be sure this is not being ignored or rejected without due consideration.
These situations do not point to issues with security on our end, but usually point to problems with reusing credentials from other sources. For more information, please see Mike O’Brien’s article on account security.
