Guild Wars 2

Hi Mayam – You can attach the Game Advisor report to the thread by clicking “More posting & formatting options…”

Cerise.9045:

Gaile Gray.6028:

But only a handful, a small number, are terminated in error.

One is one too many :/

GW2 is an amazing game and I would like to keep playing it.

Obviously one is one too many, but this is a human process and in any process there will be the occasional error. If you demand perfection, you will never find it. If you expect excellence, you’ll find it in Guild Wars 2, from the game to our commitment to serving our players.

ziofanoo.2917:

so all this mess is due to poor logs reading?

What? Where did you get that idea? Thousands of bots are terminated a day. A few — a very few — are errors, and we deal with them as quickly and as fairly as possible.

Kieser Soze.8561:

The delay in a official response makes it worse

As I have said, most of these are dealt with within hours. I don’t know how quickly you’d expect them to be addressed, but reinstatements due to error are a priority and will be handled as quickly as possible, as fairly, and as thoroughly as possible.

Yes, the “tabs” were broken for the Black Lion Trading Company, but they were fixed in a build a few minutes ago. Thanks for your patience!

Leira.9701:

Most ölikely it was you who tried to log in all the time. Maybe your ISP just showed the wrong location. AS far as its not a different country at all i wouldnt be concerned.

Sorry, but this is bad advice. A lot of account thieves use proxies that make their access appear to come from, say, California or Kentucky or Quebec or Paris, when in fact they’re nowhere close to those locations.

If you see any access attempt coming from a reasonable distance, I’d block it.

There’s another thread going here.

Tl;dr: we’re aware of the issue, and should have a fix soon!

Deaths.9165:

i find it helpfull that ppl are posting their banns even if the forums are closed. thousend of players get banned for nothing. And without thouse posts we wouldnt even know that ist a major issue of anet, they have still to solve. 1 hours ago their was a false positive bann wave again and ppl are using this forum for their agony.

Thousands of botters banned? Yes. But only a handful, a small number, are terminated in error.

We are aware of this situation and should have it addressed soon. Sorry for the inconvenience!

We are aware of this situation and should have it addressed soon. Sorry for the inconvenience!

We’re working on a resolution and should have this addressed soon.

• Raw candy corn nodes will no longer periodically appear in game.

Hello everybody,
as the OP got a response to this request, this thread can now be locked.
Thanks for understanding.

This is not caused by market manipulation.

Nice to hear!

Please, do not hesitate to post again in the forums or send a ticket to Customer Support should you encounter more problems like this one.

The post is live: https://www.guildwars2.com/en/community-news/guild-wars-2-halloween-diorama-contest-winners/

Side note: we did state in the official rules that results would be posted “on or around November 5.” There are sometimes unexpected issues that may happen that prevent us from posting as scheduled, such as the judging process taking longer than expected, or in this case—technical. Thanks again for bearing with us.

Hello everyone.

This thread has derailed into a great deal of negativism and poor display of sportsmanship, which is overall counter-productive for the spirit we want for WvW and therefore it will be now closed. Remember that we are all on the same boat and we are here to have fun so personal and rude comments will not be accepted.

Thanks for your understanding.

Hey folks,

Let me give you a couple of updates about this thread. Again, this is not an official thread, and we’re not looking at this thread to find people we can help (because we have others means to do that, see below).

If you care to join in in this thread, you’re joining a player-to-player conversation, acceptable in our forums if the conversation remains positive and helpful.

Some notes:

• If your account is terminated for botting, contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

• Generally you will be helped very quickly (the average is well under 24 hours) but if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

• Don’t post here repeatedly, or heatedly, or as a call to get everyone to pick up their great swords and make this a crusade. If your posts consist of the same repeated complaints, you are putting your forum privileges at risk. This sort of commentary contributes nothing to our ability to help players or to correct any issues related to false positives and we truly want to help!

• We know there are false positives. When you’re banning thousands, there is some chance that an innocent player will be banned. We regret that deeply, and we work constantly to improve the processes (which are not automatic, by the way) to avoid false positives.

• Most importantly, you should know that a number of the people in this thread posting about their “unjust ban” are, in fact, botters. They may be RMT workers from a foreign country; they may be the guy down the street who is using a bot program and doesn’t think we can detect it. Not everyone is guilty, for certain! Not even the majority posting here are botters! But equally certain, not everyone protesting an account termination here is innocent, either. Please keep that in mind when you read this thread: The volume of posts, or the heat of the protest does not equate to the actual number of innocent players.

And again, we want to help, and we will, if you file a ticket and let us review the case.

Can anyone else confirm that the iconic died during the fight? We suspect this may be tied to something breaking on death. Thanks!

Hey guys, all of you who submitted a Game Advisor report all have some sort of security software running. You may need to either disable, remove, or configure the software to allow Guild Wars 2. Additionally, Aleksia and Farren – this may also be due to your connection method as well. I would recommend connecting directly via Ethernet cable to see if this resolves the issue.

Yes, that was updated a while ago.

Hello everybody.

Saika, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post. This is the procedure you should follow to resolve the situation.

Thanks!
We will now close the thread.

Hello WhisperedInsanity,

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post. This is the procedure you should follow to resolve the situation.

Thanks!

Do you have any incomplete objectives? I didn’t run into any problems with this story step, though I did notice that you can get into the dredge cave and bypass the door you’re expected to destroy.

Hello EdhaN.

Currently Customer Support is unable to proceed with this kind of refunds as they do not have the tools to do so. Besides, most of the times, these accidents are personal slips of the player rather than an internal bug or error. In this respect, some users have been already suggesting the implementation of a confirmation popup, which could be indeed a good solution.

Hopefully this helps.

This link should help answer your question: https://forum-en.gw2archive.eu/forum/info/news/Halloween-Item-Availability-in-Gem-Store-After-the-Event

Hello Zoid.

Yes, there are other players like you who accidentally bought items that they did not need. In these cases, I am afraid, Customer Support does not do refunds as the purchase was the player´s mistake and not something created or cause by a bug or internal error. In this respect, some players have already suggested a confirmation popup system when purchasing in the Suggestion subforum.

we proceed now to close the thread.
Thanks for your understanding.

This is a bug, and one that we’ll be working to fix in the future. Thank you for the reports!

Hello everybody,
the OP has found a solution to his problem, so this thread can now be locked.
Thanks for understanding.

Transcend.4957:

Would be grateful if someone from ArenaNet could confirm that this is on the list of bugs to be fixed, so we can all look forward to using the elemental Eyes again.

We understand it’s not a top priority bug, but just knowing it will eventually be addressed would mean a lot.

I can do that! We do have a bug on this, but due to other high priority issues we’re working on, we don’t have any estimate on when it will be fixed.

We’re constantly adding items to our bug database, so thank you for the reports and your patience as we work through them!

Hello everyone.

Thanks for all your contributions in this topic.

In the future we will implement the guesting feature, which will speed up of course the on-line meetings between you and your friends scattered in different servers. We will keep you updated about this through the official channels.

Hello everybody,
as this question has already been answered, the thread will now be locked.
Thanks for understanding.

We have proceed to merge the threads as it is easier to have just one where all your feedback is located rather than having different ones scattered all over the forums.

Hi there, Bacon.

I am afraid that the team does contemplate different possibilities and new features for the future but this one is not among those. So maybe it would make more sense to just try with a Charr and discover in the process the attractive of the Charr world .

Hello there, CihandaR.

Well, what you can just do, if you have that much to write, is to continue writing your next post after the starting one; this is what a lot of users in these forums do and it just works fine.

Nevertheless, I will pass on the feedback you provide to the team.

Thanks for posting!

Hello everyone.

Sorry for not answering before! We will proceed to move the thread to Tech Support since it fits better there than in the Audio discussion and also will forward the new feedback to the team; they are aware of this problem. Thanks for posting!

Hello Aslude,
thank you very much for your feedback. Please continue to help by using the in-game tool or customer support to report these bots.
Thanks again.

As the question has been solved, we proceed to close the thread.

Hello there, Viz.

Some players are experiencing this problem, which is known inside the team. Try entering the Chantry of Secrets, in the Bloodtide Coast, south of the entry point from Lions Arch. Some of you need to enter there to get the achievement and Gifts of Exploration. If this does not help you, please, proceed to make a search in the Game Bugs subforum and post in one of the already existing threads.

Thanks!

Hello everybody.

Thanks for letting us know! This information will be passed on to the team.
Thanks again and sorry for the inconveniences.

Hello everybody,
it´s a funny find indeed. However, the conversation has run its course and this thread will now be locked.
Thanks for understanding.

No problem!
Solved! Now this is the official one.

No need of posting it again, as I will proceed to move it now.

Hello there.

We will pass this information on to the team. Please, keep on reporting if you experience any change in this situation. Thanks!

Hello Florgknight.

No, you are not being unclear and I will forward this feedback to the team.
Thanks for posting!

Hello Myng.

We will pass on this feedback to the team. Normally those little bugs tend to disappear after some minutes or even after refreshing the browser.

Thanks for letting us know.

Saxon, it must have been a kind of bug. Can you post now again without any problem or does the issue persist?

Hello Nev.

We just removed the link you provided as it is not a domain owned by NCsoft; there is currently no web version of the gem store whatsoever. Therefore, we strongly advise you not to go there. Thanks!

Hello Sowin.

Thanks for letting us know, although the forums are not the best place for this kind of report. If you want to help the security team, please, keep on sending in-game reports as it is the most effective way of dealing with this problem.

Thanks!

Hello everyone,

the reason why the threads were closed is because the Orr topic got out of hand.
The opinions repeated in each thread and whatever the threads were about at the beginning, they always ended up with pro and con posts only.

As I already stated in the closed threads, the discussion can be continues here:
https://forum-en.gw2archive.eu/forum/game/gw2/Opinions-about-Orr-merged

We had five threads regarding Orr, with 3 being merged and 2 being closed. It was done to offer you a better overview in the forums and not to end the discussion.
Please understand this decision. This thread is closed.

Greetings

Hello everyone,

several threads were merged into one regarding Orr opinions: https://forum-en.gw2archive.eu/forum/game/gw2/Opinions-about-Orr-merged.

Please continue your discussion there. This thread is closed.

Greetings