Guild Wars 2

Doing that isn’t going to get things fixed any faster, it’s only going to slow down response time for players with hacked accounts or other support issues.

I said the fix should be in the next content update, I thought it was the 5th but as soon as I found out that it wasn’t, I changed the post. That was my mistake. We’ve tried to be open and honest, but I’m still seeing erroneus information and dates being spread around, which is why the original thread was closed.

I am sorry for this situation. I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Raizer.8132:

I went to change my password after receiving emails suggesting that someone from China was accessing my account.

Requiring a completely unique password seems like a ridiculous requirement, and I almost gave up after multiple failed attempts to change it.

There’s no way I’m actually going to be able to remember the password, so I’ll probably end up having to have a password reset done and go through this process again the next time I want to log in.

I understand that you’re trying to protect users, and I appreciate that, but this seems like overdoing it.

I’m sure you’ll be able to choose a password that works just fine for you. The requirements are reasonable and flexible. Get the reset and then choose something that works for you.

Contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

We do not support, review, or approve third-party programs, so if you’re having an issue with your account that is tied to something caused by the program, Support may be unable to help you.

IP blocking isn’t the answer. Most botters use, or know how to use, proxies. The guy who is botting from Beijing may appear to be playing from Boston or Berlin.

So no, that is not a viable suggestion.

And FYI — we don’t make money on the bots. They use stolen credit cards that end up costing us money, not increasing our revenues.

Lawsuits are not the answer, either.

The team will respond to your ticket as soon as possible. The number of false positives is very small, but agents review each situation with care and they will update you as soon as the review is complete. I see from your ticket that you included a lot of good info, so thank you for that — it should help the process.

You should contact Support by updating your ticket. They should be able to help.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

As others have mentioned, we set up the Trading Post to help greatly reduce trade scams. Please use that system in the future, because we do not have the capacity to replace your missing items and, even if we develop item replacement, it almost certainly will not be used in cases such as these.

wildcode.5403:

What Liliana said, pets should not be positioned like that.

Oh c’mon, maybe there’s, uh, honey up there or something… >.>

We’ll take a look at it; thanks for the report and screenshot.

Hey again, everybody. We just pushed an update that included a fix for this bug. Please report here if you still experience these buttons disappearing. Thanks!

Update — Friday through Monday, November 2 – 5

121031-000134 Resolved
121101-000737 Resolved
121025-001399 Resolved
121028-001299 Resolved
121031-002834 Resolved
121031-002268 Resolved
121031-002163 Resolved
121031-002432 Resolved
121031-003037 Resolved
121031-000399 Resolved
121025-000947 Resolved
121031-002153 Resolved
121031-002834 Resolved
121031-002924 Resolved
121031-002665 Resolved
121030-000301 Resolved
121025-000947 Resolved
121028-001299 Resolved
121027-000347 Resolved
121102-003256, 121104-002166 Resolved (Note: This was delayed because you filed multiple tickets.)
121031-002360, 121102-002944 Resolved (Note: This was delayed because you filed multiple tickets.)
121031-003172; 121102-002765 Resolved (Note: This was delayed because you filed multiple tickets.)
121101-000260, 121031-002997 Resolved. (Note: This was delayed because you filed multiple tickets.)
121031-000139, 121104-000116, 121104-000114 Resolved. (Note: This was delayed because you filed multiple tickets.)
121101-002143 Account closed due to a charge-back; will not be reinstated. If the seller is responsible, request a refund.
121026-002578 Account closed due to multiple charge-backs; will not be reinstated.
121103-000866, 121102-001879 Account closed for gold selling/RMT; will not be reinstated.
121102-000941, 121102-001879 Account closed for gold selling/RMT; will not be reinstated.
121029-001232 Account closed for payment fraud; awaiting review
121026-002883 Account closed for payment fraud; awaiting review
121026-003012, 121104-002769 Account closed for payment fraud; awaiting review
121028-001758  Account closed for payment fraud; awaiting review
121102-000090 Account closed for payment fraud; awaiting review
121027-000347 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121101-000176, 121031-001491 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121102-002329, 121104-000755 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121031-002679, 121103-002333 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121027-000347 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121101-000434 Have requested another review
121030-001048 Have requested another review
121022-002501 Have requested another review
121027-000014 It appears you purchased a code from outside your region and are unable to register. Support will respond as soon as they are able.

Notes:

• Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

• When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update — Friday through Monday, 2 – 5 November

121031-000134 Resolved
121101-000737 Resolved
121025-001399 Resolved
121028-001299 Resolved
121031-002834 Resolved
121031-002268 Resolved
121031-002163 Resolved
121031-002432 Resolved
121031-003037 Resolved
121031-000399 Resolved
121025-000947 Resolved
121031-002153 Resolved
121031-002834 Resolved
121031-002924 Resolved
121031-002665 Resolved
121030-000301 Resolved
121025-000947 Resolved
121028-001299 Resolved
121027-000347 Resolved
121102-003256, 121104-002166 Resolved (Delayed due to multiple tickets.)
121031-002360, 121102-002944 Resolved (Delayed due to multiple tickets.)
121031-003172; 121102-002765 Resolved (Delayed due to multiple tickets.)
121101-000260, 121031-002997 Resolved. (Delayed due to multiple tickets.)
121031-000139, 121104-000116, 121104-000114 Resolved. (Delayed due to multiple tickets.)
121101-002143 Account closed due to a charge-back; will not be reinstated. If the seller is responsible, request a refund.
121026-002578 Account closed due to multiple charge-backs; will not be reinstated.
121102-000941, 121102-001879, 121103-000866 Account closed for gold selling/RMT; will not be reinstated.
121029-001232 Account closed for payment fraud; awaiting review
121026-002883 Account closed for payment fraud; awaiting review
121026-003012, 121104-002769 Account closed for payment fraud; awaiting review
121028-001758  Account closed for payment fraud; awaiting review
121102-000090 Account closed for payment fraud; awaiting review
121027-000347 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121101-000176, 121031-001491 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121102-002329, 121104-000755 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121031-002679, 121103-002333 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121027-000347 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121101-000434 Have requested another review
121030-001048 Have requested another review
121031-000134 Have requested another review
121022-002501 Have requested another review
121027-000014 It appears you purchased a code from outside your region and are unable to register. Support will respond as soon as they are able.

NOTE: When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.

The tree is inside the story instance.

Do you have “Promote skill target” turned on in Options?

Do you have “fast-cast ground targeting” turned on in options?

We run one-time events at the time where we have the highest concurrency.

Remnant.4239:

thank you anet for helping me get my account back

ticket 121025-000947 can now be closed

Awesome. Thanks for letting us know!

saimen.4712:

I don’t want to wait three days before this post

Then why all the questions need to be resolved in three days

If I don’t hurry not to me to solve the problem

121102-000941

121102-001879

Please respect the guidelines in this forum and in our support system:

• Do not post unless you issue is three days or older.
• Do not submit multiple tickets.

You will be helped in the proper time.

Hi Andish, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

What was the current objective?

Hi Taryn – This error looks like it’s due to the fact that you’re trying to install from the temp directory. The easiest way to resolve this issue is to pull Gw2.exe out of the temp drive and onto the C drive by following the below steps:

1. Hold down the Windows button on the keyboard and hit the R key.

2. Paste in the following line “Temp” (without the quotes) and then click OK.

3. Find Gw2.exe and right-click on the file and select Cut

4. Go to your C drive and into the Games folder. If there is no Games folder, create one.

5. In the Games folder, create the folder Guild Wars 2 and go into it.

6. In the Guild Wars 2 folder, right-click and select Paste.

7. Run Gw2.exe from the Guild Wars 2 folder.

The game should launch and immediately start patching. Two additional files should be created: Gw2.dat and Gw2.tmp

You should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you with this issues, but it’s unlikely that going AFK for a few minutes would ever result in an account termination and certainly an examination of the records would cause a prompt reversal if that was the case.

The tooltip is including runes on your PvP armor.

Hi Jony – This error can pop up for a number of different reasons such as your connection method (if you’re connecting via USB adapter, wifi hotspot, Satellite connection, or tethering to your phone) or if you have any security software enabled.

Hi Dracin – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hey Haoyan – Could you please attach a DxDiag or a Game Advisor report to the thread so I can see why you might be experiencing this issue? You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Ike – Do you have any security software currently enabled? Sometimes security software can cause issues such as this with the Trading Post.

The currency exchange is not a lottery system, it is exactly what its name says it is.
Even if it were, the answer to your question would be no, because one entails personal/risk reward while the other requires you to account for the damage to this game and gaming in general which will fail an objective cost benefit 100% of the time.

Hey everyone,

We understand your frustration over this issue: not being able to continue with your story isn’t fun, especially as it’s a major feature of the game. While this issue is ongoing, there are a lot of questions in this thread, and I’d like to provide some updates and explain some of what’s going on behind the scenes.

When will this be fixed?
A fix for this issue will be coming soon; however, we do not have a specific ETA. I noticed there are some posts referencing the 5th as a fix date, but as far as I know, this is not accurate.

Why isn’t this being fixed now?
There are multiple reasons as to why we don’t immediately issues. One thing to keep in mind is that at any point during the day there are at least hundreds of thousands of people playing the game and not all of them are encountering the same issue. While we would love to fix issues as they come up, every build we run disrupts everyone’s game time. If you participated in any of our pre-launch stress tests where we constantly patched the game, you’ll remember how difficult it was to do things like complete dungeons, etc.

Whenever we patch the game, we also want to do our best to ensure that the content is stable; even small changes have the potential to affect other game systems and potentially cause larger issues, such as crashes, disconnects, and/or more broken content. By testing new content and changes for longer periods of time, we have more chances to find issues that could disrupt gameplay and cause these larger issues.

My story is blocked. What am I supposed to do now?
While we are working towards integrating this fix, we highly encourage you to try out other parts of the game. Have you tried playing sPvP? Jump to the mists and hop into a game. Check out WvW, or try your hand at crafting. If you’re hooked on story, create a new character and try a different story line; there are so many story paths you can take!

There are a lot of different parts to this game and a little something for everyone. While not everything is perfect, we’re constantly working to make it better.

Thank you for your patience and understanding everyone. We hope to get you back on track soon!

Nymphy, we use the Glicko 2 rating system which is explained fully here: http://www.glicko.net/glicko.html

Roughly you can think of deviation as a measure of the margin of error and volatility as a measure of the system’s confidence in the assigned rating (lower volatility => more confidence). That’s a massive oversimplification though, so please check out the Glicko web site for the real details.

Narkosys.5173:

For me it is simple change how to get a precusor or legendary. That now is one of the biggest sinks and Anet chooses to enable to gold sellers. So until that demand is satiated dont expect the botters to go away. Since they offer at a reasonable rate compared to anet they will always have a steady supply of customers.
TLDR: Anet keeps enabling gold selling by precusors the biggest $ sink right now.

I think you may be a bit confused, nothing here is true. Try to think of the game a whole for all players.

As a note, Karma is not technically a currency and cannot be compared to Gold.

We will be happy to help you get your Rytlock back. Please submit a ticket, as suggested above, and the team will assist you.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

This is not the sort of issue that can be resolved with a forum post. You must Contact Support for personal assistance.

How is the event interfering with the heart?

Hello everyone,

due to the high number of off-topic posts and players being accused of being spies, this thread is closed.

Greetings

Tallis.5607:

There is no way for you or for me to change the price of gems, they are exclusively decided by Anet.

False. Anyone watching the exchange rate relative to the the many factors that induce supply or demand will see an extremely simple pattern that shows that the price of Gems and Gold is in fact controlled by player demand and is pretty volatile as one might expect from a system.

I’d also encourage everyone to read my previous post about the damage of goldsellers.
https://forum-en.gw2archive.eu/forum/game/bltc/Gold-sellers-vs-BLTC/first#post581941

Hello everyone,

please keep in mind that these are the official Guild Wars 2 forums.
Please refrain from discussing other games and their features, which has nothing to do with Guild Wars 2. For that reason, several posts have been removed in this thread.

Greetings

I wouldn’t jump to buying a new account just yet, I’d say it’s pretty likely that this will be fixed within 48 hours. Possibly even right now!

What’s your current objective? Who is “the last boss”? What do you mean by “freezes”, do you mean an actual game lockup, or the story step appears to stall out?

Thanks for the reports, everyone! This issue has been difficult to track down as we’ve been unable to consistently get it to occur.

If there are any steps you can take to reproduce this issue, please let us know. In the meantime, we’ll keep working on it.

Hey all,

Thank you for the reports; the PvP team is investigating this issue. We understand your frustration over being unable to play and thank you for your patience while we investigate.

https://forum-en.gw2archive.eu/forum/support/bugs/Story-Skipped-or-Changed-merged/26646

Yes. The story mode of the dungeon and the story STEP where you run through it are seperate.

What was your current objective? Were any incompete objectives listed?

We’re in the process of reworking our loot for dungeons. Expect it soon!

I don’t imagine we’re going to put tokens back in chests, and if we do, it won’t be at the volume they once were. What we saw when that was happening, is that people would just farm the first chest or two in a chain and then leave/re-run it, instead of playing through the whole dungeon.

Scorned.2157:

I have 3 charges on my Paypal, (59.99, 79.99, and 79.99) which I did not authorize. The source is NC Interactive, Inc. I have not purchased anything from NCSoft with my Paypal, ever. I opened a claim with Paypal to dispute them, so now where do I go from here? I don’t have an account on ncsoft.com, just here on guildwars2.com.

Business Name:
NC Interactive, Inc.
Email:
support@ncsoft.com

Authorized Amount:
-$59.99 USD
Fee amount:
$0.00 USD
Net amount:
-$59.99 USD

All payments for Gems or buying the game digitally from us go through the NCSOFT billing system. If of course you haven’t purchased either Gems or the game digitally from us, then please contact our support team at your earliest possible convenience. If a mistake has been made (or they are the result of a hacked account) we will happily process a refund through PayPal for you.

Do not start a chargeback through PayPal prior to getting a response to your Support ticket with us, as this will cause an adverse affect on your game account!