We’ll be looking at the prices for the paids. We’re also looking at how easy it is to get tickets and the rate at which players acquire them. We want to find a good balance and we’re listening to the playerbase.
Thanks for all the great suggestions in this thread.
IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer
Update – Wednesday and Thursday, October 31 and November 1
121020-000350 Resolved
121024-003346 Resolved
121018-001631, 121029-000008 Resolved
121025-003179 Resolved
121027-001886 Resolved
21022-000528 Resolved
121026-001449 An agent responded on the 26th, but we never heard back. Could you please review the response that we sent you?
121025-001273 In Appeal Queue; awaiting review
121026-003005 In Appeal Queue; awaiting review
121028-000137 In Appeal Queue; awaiting review
121025-000947 Under review as a compromised account; I sent an email this evening to get an update as I do appreciate this has been a long wait!
121027-003455 Under review as a compromised account
121028-001299 Under review as a compromised account
121029-000605 Have asked an agent to review
121023-002139 Have asked an agent to review
121027-002016; 121028-001265; 121031-000937 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy. Please do not create additional tickets but respond to the first one.
121025-001807 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121027-001488 Account closed for payment fraud; awaiting review
121027-001889 Account closed for payment fraud; awaiting review
121022-002501 Account closed for payment fraud; awaiting review
121027-001447 Account closed for payment fraud; awaiting review
121023-000091 Account closed for payment fraud; awaiting review
121026-003018 Account closed for payment fraud; awaiting review
121026-003093 Account closed for payment fraud; awaiting review
121030-000078 Account closed for payment fraud; awaiting review
121028-003724 Account closed for payment fraud; awaiting review
121026-003012 Account closed for payment fraud; awaiting review
121027-000291; 121020-000483; 121020-000373; 121022-000466 Account closed for payment fraud; will not be reinstated. Do not submit additional tickets; you have already been answered four times.
121027-000442 Account closed for payment fraud; will not be reinstated. Do not submit additional tickets; 9 is 8 too many.
121028-001971; 121101-001165; Account closed for payment fraud; awaiting review; Please do not create any more tickets but respond to the first one.
Notes:
Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.
Update – Wednesday and Thursday, October 31 and November 1
121020-000350 Resolved
121024-003346 Resolved
121018-001631, 121029-000008 Resolved
121025-003179 Resolved
121027-001886 Resolved
21022-000528 Resolved
121026-001449 An agent responded on the 26th, but we never heard back. Could you please review the response that we sent you?
121025-001273 In Appeal Queue; awaiting review
121026-003005 In Appeal Queue; awaiting review
121028-000137 In Appeal Queue; awaiting review
121025-000947 Under review as a compromised account; I sent an email this evening to get an update as I do appreciate this has been a long wait!
121027-003455 Under review as a compromised account
121028-001299 Under review as a compromised account
121029-000605 Have asked an agent to review
121023-002139 Have asked an agent to review
121027-002016; 121028-001265; 121031-000937 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy. Please do not create additional tickets but respond to the first one.
121025-001807 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121027-001488 Account closed for payment fraud; awaiting review
121027-001889 Account closed for payment fraud; awaiting review
121022-002501 Account closed for payment fraud; awaiting review
121027-001447 Account closed for payment fraud; awaiting review
121023-000091 Account closed for payment fraud; awaiting review
121026-003018 Account closed for payment fraud; awaiting review
121026-003093 Account closed for payment fraud; awaiting review
121030-000078 Account closed for payment fraud; awaiting review
121028-003724 Account closed for payment fraud; awaiting review
121026-003012 Account closed for payment fraud; awaiting review
121027-000291; 121020-000483; 121020-000373; 121022-000466 Account closed for payment fraud; will not be reinstated. Do not submit additional tickets; you have already been answered four times.
121027-000442 Account closed for payment fraud; will not be reinstated. Do not submit additional tickets; 9 is 8 too many.
121028-001971; 121101-001165; Account closed for payment fraud; awaiting review; Please do not create any more tickets but respond to the first one.
Please resolve my incident. I’m waiting for 3 days.
I really want to play this game on weekend. =(
121101-001773
121030-000608
Incident# 121031-000399 Still banned for Botting/Macros still didnt use any of those…still waiting to get my account back that I have barely been able to play[/quote]
These tickets are only 1 day old. Please post again if your issue has not been resolved in 3 days.
With the Halloween event concluding and Halloween in-game content going away, we wanted to let you know that some of these items will still be available in the Gem Store after the Halloween event is over. The following items will remain to give you a little longer to get your hands on them:
All Halloween items will remain in the Gem Store until November 7.
Personalized Trick or Treat Bags will remain in the Gem Store until November 15.
The chance to get rare Halloween-related skins from the Black Lion Chest will remain until November 15.
Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
Woot Woot !!
My account has been restored
Big thanks to ArenaNet, Gaile Gray,Mexay,Tolunart, Getzzzonked and Zaken.
For the peeps that have the game unlocked.. hope to see ya all in game.
And tha ones who are still waiting, have a little faith… it will all work out.
So Ticket Numer: 121027-001886 can be closed
So glad to hear — thank you so much for your patience!
Hi Xeromedes – I’d like for you to first try a Winsock reset. To do this, please try the steps below:
1. Click the “Start” button to bring up the Start Menu.
2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”
3. Right-click on “cmd.exe” and select “Run as Administrator.”
4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. You do not have to provide this report.
5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.
Hi Odelleonia – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:
Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”
So here’s the deal on that one: Dark Path is intentionally slow because it tracks the target and allows you to start using other skills before it connects. One of the ways that I love using it is launching it at an enemy that’s at near (but not at) max range, fearing them, exiting DS, then starting Dark Pact. As soon as the Path projectile hits them, you shadowstep and immediately immobilize them from the short-range Pact, then pound on them with dagger skills and wells. When Dark Path is faster, it’s harder to use it to effectively combo other skills.
For in-deathshroud abilities, I tend to use Life Blast until my bar’s about 50% depleted, then Dark Path+Life Transfer for maximum damage and chasing power.
Hi detown – Are you overclocking any of your hardware at all? This particular error message is why I ask:
Assertion: A file was corrupted in the archive. Please run once with ‘-repair’!
File: ..\..\..\Game\Main\MainCli.cpp(584)
Generally this error is attributed to overclocking.
As an addendum to the above guidelines, here are some additional points to consider before/while writing a bug report in this forum.
Bots, Hacking, and Cheating Reports
Do not report bots on the forums. If you see a bot in game, please use the in-game reporting feature by selecting the offending player, right-clicking on their character portrait, and selecting “Report Player.” These reports are sent directly to our Customer Support Specialists to investigate and handle. The same process applies to players who are hacking or cheating.
Crashes and Crash Reports
As a general rule, do not submit crash reports in the Game Bugs forum. Instead, when the crash report dialogue box comes up after your crash, please fill it out with any relevant details (i.e. what world you’re on, what profession you’re playing, what actions you were taking prior to the crash, etc.). These reports go directly to our programmers and help them identify what’s causing the issue. Most of the time, these crashes will be fixed for the next build before it’s even reported on the forums; that’s how fast our programmers are working!
If you think you may be encountering a crash that is not gameplay related, then please post in the Tech Support forum.
Disconnects
If you are disconnected from the game, please post in the Tech Support forum. Most of the time, these issues will be caused by our servers – they are not Game Bugs. The only exception to this would be if you are able to consistently cause a disconnect by repeating certain actions, i.e. previewing a certain item or using a specific skill, in which case posting in the Game Bugs forum with specific steps on reproducing the issue would be appreciated.
Stuck in Terrain/Under the World Bugs
If you get stuck in the terrain or under the world, please provide a screenshot of the location before you enter the area, if possible. Videos showing how you encountered either of these types of bugs are even more helpful. It doesn’t help us nearly as much to know that you are able to get under the world or stuck in the terrain as how you are able to do so.
Missing Items/Rewards
If you are seeking the reimbursement or return of an item or reward you believe you should have received, please visit our support site for more assistance; we regularly post answers to commonly asked questions, and you also have the option to submit a ticket for further review.
Remember that the “email address” that you use to log into the account is just an log-in name, so you may not need to change it if you don’t wish to do so.
I posted that in another threat but will repost here because it concerns quiete some people already. Please read carfully and please let somebody know who can change the current banning of “innocent” players.
—
There are “many” people having a problem with accouns they unknowingly and without intention purchased at a Reseller that commited credit-card fraud.
Most of us did researches before the purchase so they thought the seller can be trusted.
We did not and didnt mean to commit a fraud. We wanted to save a little money and when I purchased (for example) the website itself didnt sell copies. I dont remember why. But thats why i (we) purchased elsewhere.
We are willing to help to solve the problem.
We are willing to pay again.
We know we didnt do the most intelligent thing.
We just want to continue our game where we left it. Our Story.
If you close our accouts permanently we would have to start over. Many will be not willing to do so. Not because we dont love the game. But because it breaks the immersion. Because it breaks our storyline.
I didnt mean to harm the company in any way. I didnt mean to cause trouble or work.
I want to play my story. In your beautiful game. Even if I did something not so intelligent. Please let me.
Thanks
D. (a player.)
You make a very good point, and I do understand your position. But what do we do about RMTs, who simply apply another fraudulent code and strip off all their ill-gotten goods in the time between the code’s application and the discovery that it is invalid? We really cannot allow that to happen. Also, what about people who get a second fraudulent code — often without them knowing it’s bad — and then have their accounts closed again?
It would be good if we could know the code was good before it was applied, before someone got access. But it can take a bit of time to find out that information, and so giving the option to “add a new code and get right back onto the account” seems to be a risky proposition.
Can you think of alternatives that address player, community, and company needs, with this information in mind?
Hey everyone! Thank you so much for reporting this issue. I have investigated it and sent the bug off to the appropriate team who are actively working on resolving it! I’d certainly be upset to see such an odd combo of missing or confused effects too!
NP. Death Shroud is very good, and gives the Necro a lot of power, but it obviously can’t answer all issues the Necro has. If it did, then by definition, it’d be OP.
IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer
You know, no matter what happens, Josh, someone is going to have a tough time with it due to their own inability to complete the content.
This is true. But I have to keep in mind the proportions that our game mechanics have created, and work within that framework. We have platforming and swimming, but these are ancillary mechanics compared to the emphasis that defines the game. Think of a mixing a song. You might really love cowbell, but if you keep turning it up louder and louder, to the point where people who want to hear the singing can’t, then you haven’t mixed your track well. You’ve forgotten the core of the song for a detail.
I DO think that it’s a pretty small percentage of people who couldn’t manage the jumping in the boss map, and I’m not going to go in and make wheel chair ramps everywhere. But there are other spatial design tools I have at my disposal to communicate the way down and ease them along without significantly nerfing the whole experience for everyone.
Did you face the corrupted kodan? You might need to check to see if one of the enemies got drawn behind a building or another spot where you can’t see him, all of the enemies in the area need to be dead.
Just wanted to update this. The root cause of my ticket being marked as a duplicate was a ticket I had on a unrelated issue. I totally understand the desire to work one issue at a time. That being said, I would like to give support a well deserved Kudos.
It can be really difficult working support for a game like this. I see lots of venom being tossed at them. While we all get frustrated (myself included) it quickly becomes obvious that they are working quite hard to resolve things as fast as possible. I created a ticket this morning, and they were able to get me back into the game in time to get my Halloween achievements. I work with computers every day, and offer complicated support to people on all manner of issues, and they were still able to have me try something I had not thought of.
While I’m still having the launcher issues, I’m sure that it’s some oddity with my machine and the way GW2 works. As such, I can’t blame them, and I’m sure that support will assist me as best as they can with the massive workload and time constraints that they have. For that, even if this issue never is fully resolved, I thank them.
To be honest, the agents reviewing the tickets should not have marked them as duplicate, so that was simple human error and for that we apologize.
But it’s really kind of you to post this and I’m delighted you were able to get into the Halloween Event! I will share your thoughts with the team — your understanding and patience are greatly appreciated!
Have you tried simply blocking this person from seeing you? Have you tried putting him/her on “ignore?” Many of these sorts of issues end up being “mutual antagonism” and we don’t takes sides in those but sometimes act upon both accounts involved.
If someone is truly harassing an individual, without provocation, then the Support Team may give him or her a suspension. Repeated violations could result in an account termination. But many situations that are reported are far less clear-cut than the reporting player believes, and the decisions of a reviewing agent will be impartial and fair.
After several days of the password change not updating, I took a chance and tried changing my password again. I did get the success message that the password changed, logged out of the forum and then was able to log back into the forum using the new password. Since I’m at work, I cannot access the game just now, but I’m hopeful that this time the change took place.
Could you please update if that did not work, and if you were still required to use the old password?
You got a suspension NOT for simply asking a question, that’s completely inaccurate. We do not suspend on a first offense and never for a benign question. The suspension system “kicks in” only after multiple infractions. If you have a lot of posts that need to be removed, that will accrue until such time as you get suspended.
Moderators can see ALL posts, even those that appear removed to members. So I don’t think they were unaware of the full content of the thread.
I can’t address forum issues, but you can write forums@arena.net and discuss the matter with the moderation team. But do be aware it’s unlikely that your account has any actual infraction on it, it’s more likely that you were given a warning, which does not have any lasting consequences.
I tried to change again and now shows a message about the “password is not available”, “used before”, etc, etc. (Message is in Spanish so cannot tell you exactly; but you must know what I am talking about)
EDIT: So system got password and listed it as “used before”, and didn’t actually changed it.
I understand — so you chose a new password and you’re ok now?
Many online key sellers( unauthorized by ANet ) use stolen credit cards to get keys then sell the key to people like you.
It is correct that those whose cords are disabled due to a fraudulent purchase will face account termination. A large number of unauthorized sellers are using stolen credit cards to purchase a code, and then selling it to someone else. That account will be terminated because we have not been paid for it. The person who is victim to this needs to contact the third-party seller and get a refund, the purchase the game from a legitimate seller, such as buy.guildwars2.com.
The code you received may or may not point to that issue, so you need to contact Support.
I posted about these earlier, but that post has since gone from the front page.
So I will post again.
The infinite waves will be fixed very soon. The end boss for path 2 will be fixed very soon. The loot stuff is currently being worked on as we speak and look for it to be coming along shortly.
When we’re ready to release new merchandise, we will.