Dev Tracker

I'd rather have reanimator disabled until a fix is ready.

in Necromancer

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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It does not give a free res. These guys can’t rally you. Also they die in about 11 seconds, not 2 seconds. I would like them to have a bit more survivable, but the real problem is obviously them aggroing. Necro minions are supposed to aggro based on what you attack only, so if this particular minion is not following that rule that is the real problem. We are currently investigating it and will make any changes we think are necessary.

Halloween skins next year?

in Halloween Event

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Plans for next Halloween are still a little way away, so at this time, we cannot give a definitive answer.

Reaching Mad King on the bank roof.

in Halloween Event

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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He probably turned to look Ibbuli there when he interacted with him. It’s something that all our NPCs do.

I'd rather have reanimator disabled until a fix is ready.

in Necromancer

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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Thanks guys, we will take a look at this. It shouldn’t be dying so quickly and it certainly shouldn’t be drawing aggro on its own.

Mad King Voice Actor

in Halloween Event

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hey everyone.

Please, check this other thread as the issue is being discussed by a bigger number of players. Thanks!

Emissary of the Mad King 4/5

in Halloween Event

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

We will proceed to close the thread since the bug is being discussed in another bigger thread, already pointed out by the user Lookitsandrea. You can help the dev team more effectively by posting there.

Thanks.

Halloween Phase 4 Heads Up

in Halloween Event

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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All doors are permanently open now, how am I supposed to trigger the events for the halloween event achievement?…

Same problem here. I only ever got the one in Queensdale to open the doors, now nothing is triggering.
Any advice on this?

There are still haunted doors that spawn events instead of portals. Look around for doors that do not have markers on them. There are also some events in the Mad King Labyrinth.

Reaching Mad King on the bank roof.

in Halloween Event

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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It’s just a great place to watch all the silly mortals fall for his Haunted Door prank. Fall…get it?

How to spot a bot!

in Guild Wars 2 Discussion

Posted by: CC Meinke.2749

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CC Meinke.2749

Community Coordinator

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CC Meinke:

You mean I can’t talk about Mr. abkblslaba’s account! :P

It means exactly that.
It’s important to report those bots instead with as detailed information as possible.
Please check the official post from Colin Johanson regarding that, in case you don’t know about it yet: https://forum-en.gw2archive.eu/forum/game/gw2/Lets-talk-about-that-GW2-Article-on-Gamespy/page/2#post558147

Greetings

(edited by Moderator)

Emissary of the Mad King

in Bugs: Game, Forum, Website

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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It would be helpful to know if any/all of you had completed an achievement before the extra tiers were added.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

How to spot a bot!

in Guild Wars 2 Discussion

Posted by: CC Meinke.2749

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CC Meinke.2749

Community Coordinator

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Hello everyone,

please keep in mind that it’s forbidden to post videos, names and screenshots of possible bots because they will be removed. Feel free to discuss this topic, but please refrain from these actions.

Greetings

"Halloween Guide", phase 4, in game mail

in Halloween Event

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Thank you very much for your feedback, which will be passed on to the team.

can't buy GW2 using paypal?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Doing a check — PayPal is clear. The issues are individual, and for everyone who has experienced a declined purchase, they need to contact PayPal to find out why.

Thanks for your patience as we investigated this!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Did not recieve Witches Hat

in Halloween Event

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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In order to get the hat, you need to play the event and get at least one “Mad King Says” emote right.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

“Mad King Says” Timing

in Halloween Event

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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We noticed some confusion about the timing of Mad King Thorn’s activities in Lion’s Arch, specifically the “Mad King Says” game. Mad King Thorn will be appearing in Lion’s Arch every so often to play pranks, games, and “Mad King Says.” He plays “Mad King Says” about every 30 – 60 minutes, so if you arrive and he’s just finished, come back a bit later. He’ll be hanging around in Lion’s Arch until around Noon PDT / 19:00 GMT, tomorrow November 1.

Thanks, and enjoy the rest of the Halloween event

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Halloween Guide

in Halloween Event

Posted by: Martin Kerstein.3071

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Martin Kerstein.3071

Head of Global Community

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Halloween Guide, Phase 4

The Mad King has been reined in! His power diminished, the Prince of Puns seems to have been limited to the terms of his ancient curse: he can only visit Lion’s Arch once a year, on Halloween—and only just for fun. The portal to the Mad Realm in Lion’s Arch has been capped, and we’re safe to celebrate the spirit of Halloween. Join in on the Mad King’s Halloween games, and you may by surprised by his generosity.

If you haven’t carved every pumpkin in Tyria yet, now’s your chance. Talk to a master carver, located in Lion’s Arch and the Durmand Priory’s Halloween response camps in Queensdale, Metrica Province, the Plains of Ashford, Caledon Forest, and Wayfarer Foothills, to find out whether you’re a master carver too.

Magister Tassi has been pleased that so many have hunted down the ghosts from the Mad King’s past, but if you haven’t found all twelve, then you’re missing critical pieces of King Oswald Thorn’s infamous history!

May the sweetness you mine from candy corn nodes sustain you all year long! Happy Halloween!

I propose a boycott of the Forums

in Necromancer

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for the feedback all. As Jonathan stated, the developers are extremely busy working on the game, going to meetings, etc, but they do read the forums in the brief moments they’re allowed to breath.

can't buy GW2 using paypal?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Is anyone else experiencing the PayPal issue? We’d like to look into some individual cases so please post!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Magic Find - Chests

in Fractals, Dungeons & Raids

Posted by: Isaiah Cartwright

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Isaiah Cartwright

Guild Wars 2 Lead Designer

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It does not work on the Mystic Forge, magic find only effects the loot generated from killing monsters. (this includes crafting materials, higher tiers of loot like rares & exotics… etc… )

Granted Zomoross is mighty and I’m sure he randomly gives more favor to those who are wearing a tin foil hat in real life and are spinning in their chair while clicking the forge button he is evil like that.

~Izzy @-’——

Is it too easy to reset the password?

in Account & Technical Support

Posted by: MikeLewis

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MikeLewis

Lead Gameplay Programmer

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Account recovery requires us to strike a difficult balance.

We need to ask for information that you know, but only you should know; the easier those questions are to answer, the less secure the recovery process. However, the harder those questions are to answer, the less likely that our players will be able to actually reclaim their own accounts through that mechanism.

Obviously we want to protect accounts as much as possible, but we also have another real concern to manage, which is helping players get back into the game as quickly as possible. Account recovery has been carefully designed to be generally secure (in terms of the questions it asks) while still being effective for as many players as we can help.

The combination of serial code and character name has proven to be a very effective balance for meeting these requirements. Keep in mind that unless you are being very selectively targeted by an attacker, the odds of them knowing your character names and serial code are extremely small. Account recovery is secure in the face of anonymous mass attacks based on stolen password databases and so on.

At some point we have to draw the line. There is no conceivable set of hoops to make you jump through in account recovery that could not be compromised by a suitably dedicated attacker. The fact is that protecting your account is a cooperative effort – we are happy to do everything we can, but there are also steps that individuals need to take to protect themselves.

Securing your email address with a unique password is a good first step. (And I don’t mean just “password123” instead of “password” – something totally unrelated to your other passwords is a good idea.)

can't buy GW2 using paypal?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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sigh It’s good to know these things, so thanks again.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Flying hacks in sPVP

in PvP

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks.

I propose a boycott of the Forums

in Necromancer

Posted by: JonathanSharp.7094

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JonathanSharp.7094

Game Design Lead

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That was all we needed Jon, just so you know.

Just something to show us we’re not invisible. Lol.

Na, it’s ok. From your point of view, it makes sense: you feel like no one is responding to threads, which must mean we’re not listening or that we do not care.

But as I’ve said before, we read the forums, takes, run to meetings, etc. We’re here, and we’re listening.

I understand your position and it makes sense. I just wanna let you know that we’re here and we are working hard. We just have our heads down as we fix bugs and put new things into the game.

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

Super defensive player.

in Players Helping Players

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

As this thread has derailed into a personal exchange between two users, rather off-topic during the last posts, we will proceed to close it.

Thanks to all of you for your contributions.

can't buy GW2 using paypal?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Great, Freyar, good idea.

Also, I just got word that PayPal had some issues, but reports that it was fixed as of 10:15 PDT, which was one hour ago. Didn’t you try more recently than one hour ago?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

can't buy GW2 using paypal?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Freyar — you caught me adjusting my response. I had thought this was a maintenance period, but then realized this is not the day for that maintenance period.

Thank you for doing the test, though. It confirms that it’s still broken (as our internal posts also indicate).

The team is looking into this right now.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Reporting a mod

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Please address you concern to our forum manager at Forums@Arena.Net.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

PayPal Issue: 11:00 AM Pacific 10/31

in Black Lion Trading Co

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We had some player reports of issues with making purchases using PayPal. The team examined each case and found the PayPal does not have an overall issues, but is blocking some purchases. If you find you cannot purchase the game or gems through PayPal, please get in touch with PayPal and ask for an explanation.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Whine posts are because people really care about GW2 PVP

in PvP

Posted by: JonathanSharp.7094

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JonathanSharp.7094

Game Design Lead

Next

Just wanted to jump in and say: posts that are well-written and constructive are a HUGE help. I realize that sometimes people get upset, and I honestly don’t mind strong language if someone is voicing an opinion different from my own. As long as both sides are passionate (which may lead to some strong points of view) but still OPEN to opposition, threads are a great way to come up with solutions.

And yes, I know that the reason you guys are SO strong in your posts is because you love the game and want it to improve. So while I may disagree with someone’s point of view, I can often still think, “Hey, this person is really enjoying the game, and they want it to be even better than it is. Due to this, they’ve gone to the forums to try and reach out to others in an effort to fix an issue they hold dear to their heart.”

And, to quote a brilliant thinker, Chris Rock, “Ain’t nothing wrong with that!”

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

Emissary of the Mad King

in Bugs: Game, Forum, Website

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

Next

I’m currently looking into this. Pumpkin carving and the tower do not count towards the title.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

I propose a boycott of the Forums

in Necromancer

Posted by: JonathanSharp.7094

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JonathanSharp.7094

Game Design Lead

Next

Please don’t boycott the forums. Even if we don’t have time to respond to each of your threads, we still use these threads to get tons of information.

As I’ve said in other posts on the forums, we are watching, even if we can’t post in every thread. We are working to fix bugs for ALL classes, Necromancer included. I’m sorry we can’t do everything as fast as you’d like, but GW2 is a massive game!

We may not agree with every post from every poster (and, as you know, you often disagree among yourselves) but these forums are still a great tool! We’re here, we’re listening, we’re just also super busy trying to make this the best game possible.

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

can't buy GW2 using paypal?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

I am really sorry that you’re having this problem, but thank you for the reports because they helped us note that PayPal is currently down. The whole team is alerted to this now, and we’ll get this addressed as soon as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Very angry

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Have you contacted support at all? Do you have a 12-digit incident or ticket number so that I can review this situation for you?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Magic Find - Chests

in Fractals, Dungeons & Raids

Posted by: Isaiah Cartwright

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Isaiah Cartwright

Guild Wars 2 Lead Designer

Next

They only work on creature kills, chests however have a better table then normal kills. We wanted to avoid the game play of killing a boss and then having to equip your whole Magic Find set before opening the chest.

Also magic find is calculated from when the creature is killed so it’s also not viable to use your normal gear set kill a boss then switch to magic find.

~Izzy @-’——

"is not a valid authentication token barcode"

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I went back again and tried entering it manually and just realized that the code changes quickly on the app. I was able to link the account successfully.

Excellent. So glad you’ve gotten this on board, and thanks for posting to let us know!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

FAQ: Gem Store / BLTC / Trading Post

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I did. ANet’s Customer Service “unflagged” my account so that I could purchase more gems. Here’s the deal: Each time I make a $50.00 USD purchase in the Gem Store, ANet flags my credit card. The next time I try to make a similar purchase, ANet turns it down since they flagged it after the last purchase. Because it was a failed transaction, my credit card company also flags it and then my credit card becomes unusable. So, each 50.00 purchase results in my credit card becoming flagged both at ANet and the credit issuing company. I predict that this is going to have to change on ANet’s side of the transaction, because a tremendous amount of revenue is being lost and there are undoubtedly going to be a lot more purchasing opportunities in a month for the next holiday events.

That could be what is happening, sure. But what I’ve learned in investigating these situations is that it’s often the reverse order: The bank/CC issuing agency blocks the purchase, then unblocks it, but with that block, our security elements kick in, and it’s a circle that sometimes is best addressed with a call to the CC company rather than to us.

Having said that, since you’re discussing with Support, and since they can review your individual situation, I feel sure they’ll work with you and make the purchases possible.

I am very sorry that you’re having this level of frustration, and we really do want to make it easier and more pleasant for you to purchase gems! Thanks for sticking with us, despite the hurdles, and thanks for your support of our game!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Is it too easy to reset the password?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

I am going to ask our Security Coordinator about this. I understand your concerns, and I think things are more secure than you understand, but I’ll see if he can share some info on this and either he or I will post to get you up to date.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Story Quest NPC/Allies Bug

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

Next

In general, named NPCs in a story step will revive you IF they’re not in combat.

More Mad King Says? [Answered]

in Halloween Event

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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The event will continue to run every 30-60 minutes all day long.

(Sorry on the original timing # misquote folks got confused and have now clarified the timing for us.)

(edited by ColinJohanson.2394)

Mad King Dungeon Major Bug

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

Next

Hello Zedaso.

This is an issue that you have to report to Customer Support through the ticketing system.They are the only ones who can help you with this incidence. In any case, I take note of it and proceed to forward it to the team.

Thanks.

Rabbit Ears and other new cosmetics...

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

Next

Hello AliceKaye.

The ability of purchasing all those Halloween items will be gone, yes, but of course players will still be able to use what they bought any time. Also, you will be able to get them from other players in the TP. The rabbit ears and aviator caps will not go away since they are not Halloween items.

Hope this answers your question.

(edited by CC Eva.6742)

Where are the cauldrons in Anchorage?

in Players Helping Players

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Perfect, then we proceed to close the thread since the doubt seems to have been solved.

So I am starting to have second thoughts...a change from like to mild dislike.

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

Next

Hello Striftoe.

Thank you very much for your feedback, which will be passed on to the team.

4 more shards to go, any server got Balthazar open? plz

in Dynamic Events

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

Next

Pyrefly, please, check this thread about the same issue. The team is aware of it and working on it.

Thanks.

Did not receive my gem store purchases

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

Next

Chaosmesmer,

sometimes it is a matter of the in-box, that it is full of messages and therefore your purchases do not arrive . On other occasions, the objects arrive with a little bit of delay. We ask you for a little bit of patience in this respect and if you finally do not receive anything in the following hours, proceed to write a ticket to Customer Support.

Thanks.

Can I replay a Personal Story instance?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

Next

Hello Smug.

There is no such a “memory function” at the moment and therefore, you cannot replay a personal story instance. You can reformulate your message as a suggestion in the Suggestion subforum, should you feel this needs to be improved.

Do I need to redownload/reinstall GW2 for new computer or can I just copy the files from my old hard drive?

in Players Helping Players

Posted by: CC Ivonne.6782

Previous

CC Ivonne.6782

Community Coordinator

Next

Hello everybody,
as the original question has been answered, the thread will be locked.
Thanks for understanding.

Guess I have no choice but to abuse the situation

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hello everyone.

We will forward the info here given to the team. However, the best way to proceed with this is not here, in the forums but rather sending an in-game report or via the ticketing system.

We will proceed to close the thread now.
Thank you for your understanding.

Extending Halloween, cos hurricanes r bad.

in Halloween Event

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

Next

Hello everyone.

Niroy, obiemvy is right. Please, check the following thread for more information.

We proceed to close the thread.
Thanks for your understanding.

How Do I "Officially” Report In-Game Botting

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

Next

Hello everyone.

Morrigan and Nottsgman are right, Romisfh. Using the in-game reporting tools is the best way of helping us.

Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!