Guild Wars 2

Perfect, as the question seems to have been answered, we proceed to close the thread. For this kind of questions, the subforum Players helping players seems more fitting.

Welcome to the game, eastlin!

For the moment we will proceed to move your thread to the subforum Players helping Players as it seems more fitting there.

Hello Thero.

At this moment there is a free transfer per week, this is correct, but we are not charging you anything for transferring more than once yet so in your case, you can still change for free. The purchasing of transfers will come in due time, as well as the guesting feature that will enable you to invite friends to your server. We will keep you updated when that moment comes.

Thanks!

Hello,
thanks for your feedback.

Corrected. No, they are not a must and should not be a must in these forums.

Perfect. As the question seems to have been answered, we proceed to close the thread. Thanks for your collaboration!

Hey Fishbait.

We will pass the info to the team. Thanks for reporting!

Hello everyone.

Naginataka, we understand your frustration but Customer Support alone will re-establish your account once they clear the report and see that you were not actually botting. The time of ticket resolution is now shorter than before.

Thanks and sorry for the inconveniences.
We proceed to close the thread.

Hello to everyone.

Axe Sushi, you can try to contact Customer Support for this matter and explain to them the situation. Posting here in the forums does not really help.

Thanks!

Hello everybody,
due to the high amount of inflammatory comments, this thread will be locked.
Thanks for understanding.

Hello everybody,
this thread has derailed and it will be locked.
Silver Bride, thanks for your feedback & suggestions.

Hello Vees,
your comments are appreciated.
Thank you for your feedback.

https://forum-en.gw2archive.eu/forum/support/bugs/The-hatchery-bugged/590083

leman.7682:

Well, it is nice for what it is.

There is in my view a major design flaw with the conquest mode and the mechanics though. Not to mention the awful class balance (which is mostly a derivative of ever-present bugs in pretty much everything) and even worse meta (thanks to guys embracing the bunker and exploits).

I’m still enjoying it, but cannot play it for too long. Gets too boring.

Chap, any update on when you guys with Jon are planning to push another batch of bug fixes and profession improvements?

Cheers.

We’re always looking at balance, so we’ll be putting out another balance patch w/ the next major update!

Please check other threads on the same topic before posting.

https://forum-en.gw2archive.eu/forum/support/bugs/The-hatchery-bugged/590083

Zaken.1806:

I think when you go through Paypal, ANet do not have your CC info. Only Paypal is the one processing through your CC. I think that is one of the reason Paypal exists. I would try to use Paypal in your case.

I agree. PayPal is handled by us differently, and I believe it would work in this scenario.

Please note: There are a lot of people submitting fake appeals when they are fully aware that their account was acquired through use of a stolen/fraudulent credit card or when they did a charge-back and yet still wish to continue to play. The last thing we want to or intend to do is to let someone put another fake code on an account in order to strip off the good that they stole from innocent victims, or which they acquired through botting.

So if you did a charge-back, if you got a refund, or if you or your company were involved in the use of stolen CCs or fraudulent codes, please don’t bother to submit an appeal, and if you do, please accept the final answer of “No reinstatement” that the team gives you.

More information:

• Each appeal is reviewed on a case-by-case basis.
• You must speak with a support agent to learn if you are eligible for reinstatement.
• Discuss the matter with the Support Team before you purchase a new code.
• Do not purchase a code from a third-party; do not accept a “replacement code” from a third-party vendor — they never work.

Respond to your existing ticket. If the final answer has been given, then the issue is closed.

• Fixed an issue that prevented haunted doors from properly appearing in Gendarran Fields, Kessex Hills, and Queensdale. The haunted doors on these maps will now remain open for the remainder of the Halloween event to allow players entry into the Mad King’s realm.

obscurapdx.7860:

I appreciate your help as always Gaile, I have updated the ticket with a screenshot proving the account is active with funds.

That’s an excellent idea, thanks for doing that.

Please continue working with Support on this. I suspect your computer has a Trojan or keylogger on it; the team may be able to offer some advice on how to re-secure it. The Google Authenticator is very good, but it’s not 100% insurance against incidents.

And please do not post in all caps.

getzzzonked.7609:

My account has just been unblocked!

Yay, so happy to hear this! Thanks a lot for posting.

getzzzonked.7609:

I know some people were wondering about the 1 copper mail thing in this thread.

Gaile Gray has just confirmed it on the three day thread that this will not get you banned.

Receiving one copper in the mail is not even one of the many details we review in looking for proof of botting. You can relax about that.

Grim West.3194:

Gaile, I understand ArenaNet’s need to deal with botters and gold sellers. But your “tiny percentage” is still a huge amount of players wrongfully banned. Being wrongfully banned is bad enough, but to add insult to injury is the fact that it takes so much time and effort to get ArenaNet to acknowledge their mistake.

After 5 days I still have never recieved any kind of response or explanation for why my account was banned. The gold selling notice on my log in screen is the only thing I have to go by.

So not only am I angry that you all banned me for something I have never done and never would, but ArenaNet’s customer support is so sadly lacking that we are treated as if we don’t exist. So of course we are angry, and rightfully so. How would you feel if you were treated as shabbily as we have been, for something you did not do?

121021-001711

I am sorry that you have waited so long and I do agree, it has been too long.

Part of the confusion is that the details of the incident seem to indicate a hack (like an RMT worker stole your account) and yet no evidence of an account compromise can be found. I’ll see if I can ping someone to dive into this one.

Yes, it is true that at the present time, we cannot restore accounts or replace items. We understand from the programming team that account restorations will be coming in the near future and they will be used exclusively for compromised accounts. (Accounts will not be restored for purchase errors, for accidental item deletions, for scams, etc.)

Adanteh.8971:

Thanks a lot for the response Gaile. One last question then. In the ticket follow-up question you used several different ways to discuss the Fraudulent key problem.

I myself got the following response: Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy. *
however the following is also used: *Account closed for payment fraud; awaiting review
and then this one also: Account closed for payment fraud; will not be reinstated.

To me it seems like the last response means you won’t be able to reactivate your account at all with a new serial, so there is no need to follow up on the ticket (I’m guessing it might be responded with a final answer and closed then). When you have the other two messages should we follow up on our old ticket or make a new one to ask if we can reactivate the account with a new serial.

Your instincts are exactly correct. I created the “final answer” sort of line item to let people know that there was no point in continuing to appeal — the issue truly was closed.

The other two definitely may be pursued with the existing support ticket. In other words, if something is “under review” or if the code was found to be fraudulent and you’re wondering if you can purchase a new, legitimate code and continue using the account, you should talk to a support agent about it. (I would recommend against creating a new ticket, but if you feel you may need to do so, please include the 12-digit incident number from any previously ticket(s) in the new one.)

Ok, thanks for that info. I see the ticket is in the proper queue, and I anticipate you’ll hear back soon.

We want to give you a heads up about Phase 4 of the Halloween event. Phase 4 will start at 9:00 AM PDT/16:00 GMT on October 31, and will run until we publish a new build on November 1 (which will be sometime after Noon PDT/19:00 GMT).

Once Phase 4 starts, the Ascent to Madness dungeon will no longer be available – but you will still be able to enter the Mad King’s realm, including the Labyrinth, the Clocktower, Reaper’s Rumble and Lunatic Inquisition.

Also make sure that you will “Attend the Party” in Lion’s Arch once Phase 4 starts, and do not worry: It is a non-stop party, so swing by any time you want!

Happy Halloween.

Each case like this is reviewed individually to ascertain whether it will be possible to reactivate the account with a new, legitimate serial code.

I am sure you will get a response soon. Thank you for your patience.

Update – Tuesday, October 30

121027-001356  Resolved
121016-000454 Need more information; please update this ticket. (And we apologize for the delay.)
121026-002028 Sent response today
121026-002979 Sent response today
121030-000854  Sent response today
121019-002985 Sent response today; awaiting review from senior agent
121027-000349 Under review; please continue to discuss with Support
121026-002883 Under review by senior agent
121022-000250 In Appeal Queue; awaiting review
121024-000522 In Appeal Queue; awaiting review
121027-001886 In Appeal Queue; awaiting review
121028-000530 In Appeal Queue; awaiting review
121028-002193 In Appeal Queue; awaiting review
121027-000014 In Appeal Queue; awaiting review
121026-000811 Account closed for payment fraud; awaiting review
121026-003012 Account closed for payment fraud; awaiting review
121027-001384 Account closed for payment fraud; will not be reinstated.
121027-001488 Account closed for payment fraud; will not be reinstated.
121027-002074 Account closed for payment fraud; will not be reinstated.

Notes:

• Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update – Tuesday, October 30

121027-001356  Resolved
121016-000454 Need more information; please update this ticket. (And we apologize for the delay.)
121026-002028 Sent response today
121026-002979 Sent response today
121030-000854  Sent response today
121019-002985 Sent response today; awaiting review from senior agent
121027-000349 Under review; please continue to discuss with Support
121026-002883 Under review by senior agent
121022-000250 In Appeal Queue; awaiting review
121024-000522 In Appeal Queue; awaiting review
121027-001886 In Appeal Queue; awaiting review
121028-000530 In Appeal Queue; awaiting review
121028-002193 In Appeal Queue; awaiting review
121027-000014 In Appeal Queue; awaiting review
121026-000811 Account closed for payment fraud; awaiting review
121026-003012 Account closed for payment fraud; awaiting review
121027-001384 Account closed for payment fraud; will not be reinstated.
121027-001488 Account closed for payment fraud; will not be reinstated.
121027-002074 Account closed for payment fraud; will not be reinstated.

obscurapdx.7860:

I too am unable to purchase gems, I have been using prepaid visa cards purchased from 7-11 to purchase amounts ranging from $35.00-50.00 today I tried to purchase $50.00 from the visa card I loaded ankittenep getting declined. All I want to do is purchase gems and support the product. Please fix this Gaile! :-)

I agree that we need to help you. Do you have a ticket number?

absolutemagnitude.6349:

Gaile Gray.6028:

If your account was closed due to reasons outside your control — for instance, you were sold a code that was purchased using a fraudulent or stolen credit card — the Support Team may be able to help you re-enable the account.

Your first step, though, may be to see if you can add a new code to your existing account. If the fraudulent code was removed, you may find that you can add a new code. Give that a try first. After that, if you are not a fraudster (sorry, I need to say that!) and if you can establish the details that led to your account closure, contact Support for help.

Does this also apply if a family member or bank charged backed the transaction accidently? As this was outside my control and was done before I could do anything about it.

In a case like this, you really need to speak to an Support agent, who will review this on an individual basis.

Note that the story step is in Fireheart Rise, it’s trying to send you along the most direct route, but it’s not taking into account the closed asura gate.

Yes, it is true that at the present time, we cannot restore accounts or replace items. We understand from the programming team that account restorations will be coming in the near future and they will be used exclusively for compromised accounts. (Accounts will not be restored for purchase errors, for accidental item deletions, for scams, etc.)

If you guys have experienced this problem, please post in this thread: https://forum-en.gw2archive.eu/forum/support/account/Gold-missing-from-Inventory-merged/ to keep everything together. It’s really hard to nail down difficulties with scatter threads.

Thanks!

To the best of my knowledge, CS has no way to change a character’s active story step, so this isn’t something they can try to work around. The fix will be live long before I could try to hack something together and get it pushed to the live servers, so I have to ask for your patience.

Hi slfdstrx – This generally tends to happen when a system does not meet the minimum requirements. Could you fill me in on your system specs or attach a Game Advisor report to the thread so I can take a look at whether or not this is the case? If you do meet the minimum requirements there may be something else causing this to happen but without any diagnostic info this is just guesswork.

Thanks for keeping things civil in here. It’s obvious that a lot of you have very different ideas on this subject, so thank you for communicating your disagreements in a productive manner.

Just wanted you guys to know that we are here, and we are watching. We take your feedback to heart, even if we aren’t responding to every single post.

I have a balance meeting in 20 minutes, so I’m gonna bring up some things I’ve seen on the forums today, so thanks for being constructive with your feedback!

-Chap

I haven’t had any updates since my post a week ago, which is that we found the issue and fixed it, and it’s going to pushed as part of the scheduled content update. I do not have a specific date at this time, but it is a priority and I apologize for the wait. Please understand that even “simple” fixes can affect seemingly unrelated content, which is why we have infrequent “large” content updates instead of trying to hotfix every issue that comes up.

Thanks for the positive feedback guys! We’re still working to improve a lot of things, but it’s nice to know you guys are enjoying things!

We’ll keep chugging along on all the features we want to add!

-Chap

Hi SolStice – 1117 is the Windows error-code indicating that “The request could not be performed because of an I/O device error”. Which utility did you use to check for errors with your disk? I recommend that you find and use your HDD manufacturer’s diagnostic utility to confirm its health.

Optionally, you could try reinstalling GW2 to a different drive if you have one available. If that works without issue, it suggests that there may be an issue with the original drive.

Paging Pyro — Paging Pyro!

Check your account, I think you’ll find everything is in order now.

This was a case of simple human error, and we are very sorry for the inconvenience. (We’ve also developed a means to try to prevent this sort of thing in the future.)

Please do let me know if your name and account is clear now.

Haelis.9426:

I have a idea. How about banning names like " fEDIevmOle" or “FLFLFllsld”. That would knock out about 90% of the gold farmers. Hmmmm Oh yeah in case ya didn’t notice, gold farmers now have freakin guilds.

Man I would love that! But you can imagine the filter would be 10 gazillion “names” long, with all the random characters.

And yes, I noticed about guilds. Not amused, but we’re working on it!

Hi Everyone,

Please, keep this thread constructive by avoiding offensive language and/or personal attacks. This won’t bring any constructive contributions to this discussions and therefore can be infracted.

Let’s talk about battles between server in a respectful tone, it will be better for everyone of us.

Thanks!

Firefoxx, new steps have been taken in order to deal with the issue of botting. Please, check the following thread, where Colin Johanson explained in depth where are we standing right now.

We will proceed now to lock this thread.
Thanks for your understanding.

kipz.8701:

[Incident: 121025-001479]

5 Days and still no support.

My ticket isn’t even mentioned in the thread updates with how it’s being handled. What’s going on?

You have had a significant number of responses from the team. And while I understand you are not happy with the answer that they have given, the answer is, in fact, 100% accurate: We do not have the capacity to restore items or characters, nor to “roll back” an account to its pre-compromise state.

We will have this system in the future. From that date, those who are hacked and who qualify for the service will be eligible for the (free) Account Restoration Service. However, with regret, we cannot offer that service now.

Zahar.7239:

ticket :121026-002028

Account closed for payment fraud; will not be reinstated.

You should be wrong. What fraud, i’m just play in game and get 40 lvl don’t purchase any illegal deals and etc. Can you explain in detail what’s going on. Any history of my illegal operation’s please… i think you understand my feeling that i’m lost my account not on the my fault.

Thank’s for explanation.

You or someone else associated with your credit card filed a charge-back on the credit card used to pay for the game. That means we did not get paid for the game. When that is done, the account is permanently closed.

Hello everyone.

As Hickeroar has correctly pointed out, new steps have been taken in order to deal with the issue of botting. Please, check the following thread, where Colin Johanson explained in depth where are we standing right now.

We will proceed now to lock this thread.
Thanks for your understanding.

Hi,

If you want to express your opinions on our forum, we ask you to do it in a polite and constructive way.

As this thread does not respect the rules explained above, I will now close it.

Thank you for your understanding.

schwalbe.8632:

Hi,

I dont have a ticket, since german support refuses(!) to do anything for me anymore.
This is not about beeing unpatient.

If you have contacted Support, you have a support ticket. I don’t know how you can interact with them without a ticket. So please review your emails or your support account on the support.guildwars2.com site and provide that 12-digit number here so I can help you.