Guild Wars 2

Hello everyone.

Thanks, Kilmy, but posting here on the forums does not really help. You can always report using the in-game reporting tool that Michaeljhuman is pointing out. For groups you could email your screenshots to Customer Support via a ticket.

Thanks again!

Aerious.1965:

I would just like to thank the Anet team for being considerate about their players. I had deleted my Rytlock Mini awhile back, and just realized when the event started. I was given another after one day of submitting my ticket. Thanks again

Awesome news, Aerious. Thanks for your kind words!

Hey there, Gele.

Thanks for your feedback, which will be passed on to the team.

Banjal.7328:

My ex-girl friend deleted 3 of my level 80 Characters and the Support Team told me the same BS.But they did suggest that I should seek out the Renown Heart NPC’s,like that is going to do anything.

Sorry to point this out, but this is why you should never, ever share account credentials… with anyone!

If you feel this is something you need to do, I suggest you download the game onto his computer and you log into the account. I would not give someone else my account credentials — even my sainted Aunt Tillie!

If he is not local, I would strongly recommend against this. Have him review the game specs carefully and make a decision based on the same information that everyone else used in determining whether their personal computer would adequately handle the game.

As we have said repeatedly, we encourage you to report instances of scamming so that we can investigate and, when appropriate, take action on the person who committed the offense.

We do not get involved in the personal transaction — that is, we do not access accounts, remove items, and return them to the person from whom they were taken. But reporting incidents is a great way to remove bad people from the game.

The Trading Post really is the way to go, and it was designed expressly to eliminate the situations that can arise in relation to person-to-person trades.

So Suleyman, you ask “Will action be taken?” And the answer is: Yes, if someone breached the User Agreement or the Rules of Conduct and took advantage of another player, the Support Team will take action on the account of the victimizer.

I’m sorry, but we don’t have the ability to refund your AC Tears.

djmckie.4876:

The restriction on names is getting out of hand, its hard to pick a name thats 1) not already taken or 2) inappropriate in some obscure dialect.

if you ask me, Anet needs to lower the profanity filter, and allow the community to decide whether certain names are inappropriate.

Which portion of the community? The player who uses a NannyMonitor on his family? The player who swears like a sailor in front of his grandmother? The minister? The gang member? The 2nd grade teacher? The truck driver? A retired member of the ESR-something or other? (Sorry if I offended anyone with those examples; I’m just trying to show scope here!)

Then, who is it who gathers all the input — from all over the globe and from all across our player demographics — and tallies the votes to see if a name is ok or not?

Let’s be realistic: ArenaNet owns the management of the community, the setting of standards, and the enforcement of those standards in as fair and realistic manner as possible. Most names that are blocked are blocked because they were reported. So that truly is our community setting the standard, no?

Pyro.1069:

Hi Gaile,

It would seem so yes. I was enjoying my Mad King Dungeon and left because of the party issues, my game crashed/network issues and upon logging back in and selecting my char i was told to rename my character. I cant see this being a copyright issue as

py·ro/?p?r?/
Noun:
A pyromaniac.

It has no links to any other media other than my love of fire. You can look at the naming of all my other characters which also contains the word Pyro…. if i am going to lose my Char name P Y R O i don’t think i will continue playing GW2.

Please advise if this is just a bug perhaps?

Thanks for that information. Yes, I call that a bug. I know of about…oh… four bugs with names in Guild Wars 2, and as much as we’ve looked into them, we’ve not been able to figure out why a specific name is unavailable. The thing that is fascinating about your situation is that you used the name and then it was flagged. That’s just bizarre, and I’m going to look into it. I will tell you straight up that we may not be able to address this right away, because the bug is so infrequent and cannot easily be identified.

I’m truly sorry for the inconvenience and will get back to you as I find out more.

FlamingFoxx.1305:

I realise my 2 cents probably isn’t warranted.
But if you guys did flag his character because the name is “inappropriate” then you’re being kind of ridiculous.

There is absolutely nothing inappropriate or unacceptable about the word pyro.
Especially considering both GW1 and GW2 have armour, weapons and items that uses the word (e.g. Pyroclastic Axe, Pyromancer’s Armor, Pyromancer’s Alacrity etc)….

You’re right, this comment isn’t warranted. Obviously I’m looking into this and side discussions really aren’t of value.

Manoa.5897:

I realise my 2 cents probably isn’t warranted.
But if you guys did flag his character because the name is “inappropriate” then you’re being kind of ridiculous.
There is absolutely nothing inappropriate or unacceptable about the word pyro.
Especially considering both GW1 and GW2 have armour, weapons and items that uses the word (e.g. Pyroclastic Axe, Pyromancer’s Armor, Pyromancer’s Alacrity etc)….

It’s likely due to a copyright issue…

http://en.wikipedia.org/wiki/Pyro_

Pryo when included as a part of a a descriptor (such as Pyroclastic Axe, etc) is okay. Pyro as a name isn’t because the name is copyrighted. Saw this kind of thing all the time when I played City of Heroes.

No, I very strongly believe that it is not a copyright issue. I could be mistaken, but I believe it is not related to copyrights.

There’s another (long) thread on this topic. As noted, I’ve found and fixed the issue, it’ll be included in a future content update. I don’t have any specifics past that, sorry.

A support agent is the only person who can help your friend, and I am sure they will do so. If they misunderstood the situation, please ask your friend to update the ticket and explain again what he requires.

Thanks.

Ok, folks, remember to keep the thread constructive and respectful . Any negative posting and personal attacks will be removed as they do not precisely contribute in any meaningful way to the community.

Thanks!

Hello to everyone.

Just a little clarification. If you witness any episode of exploiting do not post it here, on the forums, but rather send a complete report to the following email address: exploits@arena.net (I have seen in one answer made by a player a similar one but incorrect ). This will help the security team more effectively.

Also, remember that these threads are for discussing WvWvW calmly and constructively. Let´s keep up the good sportsmanship!

Thanks!

getzzzonked.7609:

Leira.9701:

Hey there! Might I ask why the english forum allows re-asking for tickests after 3 days and in the german one id have to wait 5 days or longer?

May I ask the english support to get a quicker response? Dont want to cause double workload though …

D.

This one has been 5 days, the 4, then 3. I would hazard a guess that it must all correspond to the approximated wait time of tickets being answered. If the wait is 5 days, there are more tickets, and when there are less tickets the wait time goes down.

Fair question, and I apologize for that issue. All players are encouraged to post after three days (previously four, and originally five days.)

I will see if I can venture into those forums and lower that 5 to a 3. Thanks for pointing this out.

Mexay.4521:

corvocuore.2571:

Ok, 4 days now from my ticket: 121025-003179

I can’t understand why Anet don’t put top priority in this issue if is obvious a mistake.

So many people banned for the 1 copper spam mail.

Please keep in mind that we are all merely theorizing that this is the issue. We have no solid evidence to support it. Don’t get too carried away now.

No one is being suspended or terminated for a 1 copper mail. If you received such an in-game mail and were suspended or terminated, that is coincidental. We wouldn’t take action on an account based on that single piece of evidence, and in fact it’s really not evidence of wrongdoing, as a player cannot control what mails come into his/her mailbox.

Due to the unstable nature of magic in general, attempting this would be… bad. So the answer has to be, “No.”

Kaiser.4526:

Still waiting on my ticket to get answered, been two weeks now and nothing. Getting fed up with Arenanet taking so long to respond.

121016-000454

Is this issue related to Guild Wars or Guild Wars 2? I think your ticket may have been mis-routed.

Hey everyone.

Thanks for your contributions. We will proceed to move this thread to the Suggestions subforum.

If you go to this Knowledge Base article — https://account.guildwars2.com/recovery -- you should be able to accomplish that. If not, please contact Support and they can help you do this.

Since you are recovering from an account compromise incident (and you have my sympathy about that), you can simply ask Support this question in your ticket and they will be able to provide you with information about how best to re-secure your account.

What’s your current quest objective? Which NPC? I need more information. Thanks!

This processed today.

No problem, Ostracize. We will move it to the correct subforum right now.

Hello everyone.

We are receiving a big number of reports each day as the reporting system is working fine and helping us a great deal. Check this thread, here, for an update made by Colin Johanson concerning the botting and security issues.

We will proceed now to lock this thread.
Thanks for your understanding.

The story step takes place in Mount Maelstrom. If you zoom out on the world map you should see a marker for the actual entrance. It’s trying to find the shortest route to the entrance, but it doesn’t know that the asura gate is closed.

That is likely an error with displaying urls within parentheses. This might be an error with the way textile markup interacts with the link. I’ll make a note of it and have it looked at. In the meantime, to avoid it, don’t put any urls inside of parentheses and it should be fine.

You need to kill undead until that objective completes.

Thanks for the reports, everyone! We’re aware of and working to fix this issue.

Wow, that is one heck of a find! Thanks for the report; we’ll check it out!

Hello everyone.

Thank you very much for your contribution. As the user Edge has correctly stated, there are already some threads going around this issue so we would like to remember all of you to use the searching tool before creating new threads as your topic may have been already covered before by other fellow players.

We will proceed to close the thread now.
Thanks for your understanding!

Perfect, as the question seems to be answered, we proceed to close the thread.

I’m afraid I don’t understand the bug. Could you please provide more details?

Hello Harry.

I am sorry to tell you that for the moment a change of name is rather unlikely unless it receives a report from other players that find it offensive. You can try nevertheless to write a ticket to Customer Support but do not build your hopes up.

Hello everyone.

Thanks for your feedback, Steven. We are sorry to hear that but we do monitor the forums every day although you may understand that we cannot provide a personal answer to all of them. The community is helping us effectively in spotting and resolving issues. Some of them may be fixed before than others but rest assured that a great team of people is working daily so you can enjoy your time in Tyria.

We proceed to close the thread now.

Hi everyone.

Just to make it clear, the fore-mentioned thread was closed because it did fail to comply with the rules of conduct and it was becoming a very negative place. Normally, the mod team does clean private messages rather than closing an entire thread but sometimes the general tone and behaviour of the thread does not improve, which does not help in any meaningful way to the forum and therefore results in the thread being effectively closed. Remember that these threads are for discussing WvWvW calmly, constructively, and without personal attacks.

Thanks!

Hi Munashii.

The forums are not the best place to post this kind of thing. We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks!

Hello everybody,
like some of you have already mentioned, if the thread goes off topic, it will be locked. So, please stay on topic, and be civil to other users.
Thanks.

You should delete mails in your inbox.

Updated – Saturday through Monday, 27 – 29 October – Part 2

121022-000841, 121022-000907  Resolved
120918-005162 Resolved
121025-000789 Issue is currently being addressed; awaiting approvel to complete transaction
121021-001711 In Appeals Queue, awaiting review
121027-000347 In Appeals Queue, awaiting review
121025-003179 In Appeals Queue, awaiting review
121024-000499 In Appeals Queue, awaiting review
121018-001631, 121029-000008 In Appeals Queue, awaiting review
121026-000297 In Appeals Queue, awaiting review
121025-002129 In Appeals Queue, awaiting review
121024-003346 In Appeals Queue, awaiting review
121024-001378 In Appeals Queue, awaiting review
121025-001807 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121025-001252 Final response sent 10/29
121020-000799 Awaiting review
121022-002209 Awaiting review
121022-002233 Awaiting review
121020-000350 Awaiting review
121024-001501 Awaiting review
121028-000419 As suggested, we’d appreciate a bug report on this.
120902-015947, 120925-005183 Added to distribution list; should be resolved tomorrow.
121022-002240 Account closed for payment fraud; will not be reinstated.
121026-002028 Account closed for payment fraud; will not be reinstated.
121027-000349 Account closed for payment fraud; will not be reinstated.

For more information, see the Update Thread in this forum.

Updated – Saturday through Monday, 27 – 29 October – Part 2

121022-000841, 121022-000907  Resolved
120918-005162 Resolved
121025-000789 Issue is currently being addressed; awaiting approvel to complete transaction
121021-001711 In Appeals Queue, awaiting review
121027-000347 In Appeals Queue, awaiting review
121025-003179 In Appeals Queue, awaiting review
121024-000499 In Appeals Queue, awaiting review
121018-001631, 121029-000008 In Appeals Queue, awaiting review
121026-000297 In Appeals Queue, awaiting review
121025-002129 In Appeals Queue, awaiting review
121024-003346 In Appeals Queue, awaiting review
121024-001378 In Appeals Queue, awaiting review
121025-001807 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121025-001252 Final response sent 10/29
121020-000799 Awaiting review
121022-002209 Awaiting review
121022-002233 Awaiting review
121020-000350 Awaiting review
121024-001501 Awaiting review
121028-000419 As suggested, we’d appreciate a bug report on this.
120902-015947, 120925-005183 Added to distribution list; should be resolved tomorrow.
121022-002240 Account closed for payment fraud; will not be reinstated.
121026-002028 Account closed for payment fraud; will not be reinstated.
121027-000349 Account closed for payment fraud; will not be reinstated.

Notes:

• Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update – Saturday through Monday, 26 – 29 October – Part 1

121018-001631 Final response given 10/22
121025-000099 Under review by senior agent
121014-000662 Under review by senior agent
121020-000483 Under review by senior agent
121020-000350 Under review by senior agent
121023-002296  Under review by senior agent
121023-000291 Under review by senior agent
121022-002435 Under review by senior agent
121022-002419, 121025-001807 Fraudulent purchase. Please contact your seller to get a refund so you can purchase a legitimate copy.
121014-000579, 121023-000745 Under review by senior agent

Smooth Penguin.5294:

A lot of people purchased keys from unauthorized websites because it was cheaper than the GW2 official site. I assume the website then did a chargeback close to the end of the grace period for creditcard disputes. When that happened, everyone using those keys got terminated. While working in the banking industry with risk management and security, I’ve similar situations with website businesses. It’s extremely difficult when the business is in a foreign country.

Word of advice: Just because a website is online and has a nice layout with pretty pictures, doesn’t mean it’s legit.

Yes, that is exactly what happened in many cases. And it’s a shame, because we lose, the player loses, and the seller sometimes declines to make good on the purchase.

I would strongly recommend that you never purchase from an unauthorized seller. Nor would I purchase from a reseller on eBay or Amazon or any other site that promises a “sealed box.” I get my games from the source, or I get them from a trusted supplier like Amazon (the main site, not the individual sellers), EBGames/Gamestop, etc.

What do you do if you’re a victim of a dishonest reseller? Get in touch with the seller and get a refund. Then purchase a legitimate copy of the game from buy.guildwars2.com or an authorized retailer.

Ceronose.6019:

Hello. I read somewhere on this forum about the gold selling to the BLTC gold tranfers. The person who wrote said that gold sellers offered more for less. I went to a site and saw the prices they are charging and I would rather buy gold from them then Anet themselves. Anet says that gold sellers are bad people who steal your account. They say that gold sellers are just sucking you into buying their gold and getting money. John Smith from Anet says…
“Supporting gold sellers doesn’t just damage the game, it supports an industry that lives off of stealing from gamers and ruining communities.”
Well then I have to ask, isn’t Anet doing the same thing but worse? I support Anet in everyway for making such an amazing game for no fee, however, I believe that Anet is sucking my money right out of the drain. Let’s be honest here, you need gold to make gold. But the problem is, people in-game on the BLTC sell stuff for 50 silver at least. Then Anet tells us buying gems and turning it into gold is a positive experience. The problem here Anet is that the amount of gold you get for buying gems at the current economy as of today is outragious. 2800 gems gets you 10 gold. …Thank you for your responses.

Quote shortened.

Most of this post points at a serious misunderstanding of how the game and the gaming/RMT industry works. It’s upsetting that you think that going to the goldsellers is 1. your only alternative or 2. acceptable because you encapsulate the risk yourself. I’m not an educator by trade, but perhaps if I can make the issues a little more clear it will help others understand why none of this is true.

Ceronose.6019:

Anet says that gold sellers are bad people who steal your account.

This is a major misunderstanding. Goldsellers are not bad people who steal your account, they are bad people who steal accounts. One of the primary tactics of goldsellers is getting into legitamate players accounts and using them as throwaway accounts. How often have you seen an advertiser in map and thought to yourself, that guy has a lifetime of about 2 minutes and that’s probably some poor guy who just didn’t pick a great password, or reused an old password from a different game. We’re always working on ways to make accounts more secure which helps, but it isn’t perfect.

Ceronose.6019:

Well then I have to ask, isn’t Anet doing the same thing but worse?… Anet I just wanna bring up the point that if you guys had a set amount of gold you get from gems (and make it reasonable) then people might not be turning towards the gold sellers as I am.

No we aren’t doing the same thing. We created an exchange fueled by player demand, not a port of sales of other people’s property. We don’t hack accounts, we provide the service to help return people’s hacked accounts and increase their future security. We don’t bot our game or engage in other illegal or destructive activities, because we love the game and the community, so we don’t create profit at the expensive of the players.
Secondly, there are several good economic reasons why we shouldn’t set a flat rate and sell gold. The forefront of which is that gold’s value is very relative to the scarcity of gold. With a flat rate and sales of gold we would risk hyper-inflating the economy. This would in turn alienate new players, and make the game much less fun overall.

Ceronose.6019:

So if I want to buy gold from gold sellers, why shouldn’t I do it other than the fact that gold sellers have better buisness than you(ANET) does and you are trapping us (your customers) into buying gems from you only. I think it’s unfair and I don’t like being forced into buying from a certain company when I should have the freedom to choose.

This argument is equivalent to saying the mob has a much better deal on cigarettes because they stole a whole truck and can sell them for $1 a pack now. Why should you have to buy cigarettes from the store when the mob sells them so cheap?
People invested huge quantities of money and huge parts of their lives to make this game. Arguing that the creators of a product are practicing monopolistic behavior relative to black market copies is upsetting. So I will say this, you have the freedom to choose, you may choose to play the games that the goldsellers spent their lives creating…but I don’t think you want to play those games.

I am just checking with you. You had a character named P Y R O and that character was flagged as having an unacceptable name, correct?

Yes, it is true that at the present time, we cannot restore accounts or replace items. We understand from the programming team that account restorations will be coming in the near future and they will be used exclusively for compromised accounts.

If you have issues like this, you are welcome to report the player and send the evidence you have gathered and the team into it. At the least, you’ll be doing a public service if a scammer is removed from the game.

I hope you both have contacted Support. They definitely will help you!

Thanks for letting us know this sorted out, and thanks for the suggestion, Grub.

I wanted to note that occasionally it’s best to clear out the whole mailbox. Even with open spaces, occasionally a mail gets persnickety and declines to get into the mailbox until it has a choice of spaces.

Anyway, take off all the items on the existing mails, then toss them all and see if the new, incoming mail will show up. I feel sure it will!

No need for new systems. There already is a solid, reasonable, and secure means to trade in the game. If you choose to go outside that system, well, as the Roman’s say, “Caveat Emptor” or “Let the buyer beware.”