Guild Wars 2

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Hello everybody,
the thread has derailed and in consequence, it will be locked.
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Hello everybody,
please stay on topic and avoid making inflammatory posts. Otherwise this thread will be locked.
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There are discoverable and unlockable recipes for runes and sigils that the other professions can learn.

It’s true. Pumpkins will be in until the end, and you might even be able to find a few more starting tomorrow.

Fix is coming soon. Thanks for your patience.

Halloween is a crazy time! Just ask the little mad kings. There’s much to do, and so much more to come. You can assist the Durmand Priory, and they’d appreciate the help! Talk to Magister Tassi by the lion statue in Lion’s Arch to get started. Some folks have reported that she has a ghostly companion helping her test a device that she’ll mail to you.

Are you craving some candy corn? Who could blame you? Head out into the world beyond Lion’s Arch to find special candy corn nodes that you can mine for all the yummy goodness you’ll need to craft spookilicious recipes and fuel Magister Tassi’s psychomagical device.

Halloween doesn’t just happen in Lion’s Arch either. You’ll find that the Durmand Priory is active across the world. The Priory has heard reports of terrifying creatures coming through strange doors in Queensdale, Kessex Hills, and Gendarran Fields. You’d better get your adventuring boots on, because you can’t hide in Lion’s Arch forever! Also, watch for pumpkins to carve as you roam the world!

Hello! There was actually a subtle change that went in, which was intended to be in our patch notes but seems to have been lost in compiling:
Stealth skills now always apply the ‘Revealed’ buff when they hit their target. We were finding that some players were waiting until the revealed buff was almost off, then executing a stealth opener like Backstab. The Revealed buff would be removed naturally from timing out and the Backstab would connect, without applying the revealed buff. This allowed players to execute their stealth opener combos and then immediately return to stealth for another assault without becoming revealed. Now, whenever a stealth opener connects with their target, they will receive the revealed buff.
We’ll be including the patch note in a future update. Thanks much for noticing
-Karl

Hi all. There was a change implemented that seems to have not made it into the patch notes from Monday that was intended to go in the ‘Professions’ section. Stealth now only stacks up to five times consecutively, meaning you can’t bombard yourself with massive stealth applications to become invisible for extended periods of time.
We’ll be including the patch note in a future update. Good catch!

Hey everyone, I’ve updated the OP with the status of the bugs which caused your story to skip or be changed, and posted the current, outstanding bugs that you may still encounter if you run complete a story mission as part of a group.

If you’re new to the thread or looking for an update, you may want to re-read that post.

Adrir.4971:

It was possible for the engineers to identify those accounts affected by the ‘skipping quests’ bug because there were some obvious artefacts in their character data. Since these artefacts are based on completing/not completing quests, I would assume that such a checking function exists. A script was then written, whereby these accounts were singled out automatically and then repaired as appropriate.

However, I would argue there are some criteria that would identify many (if not most) of the accounts affected by the order choice issue. Have you considered a potential query along the lines of: " ‘race:sylvari’ AND ‘order:vigil’ AND !questComplete(‘quest_vigil_1’) " and possibly also checking data/time for active quest started/previous quest completed if such data exists?

I’m not a programmer, so I can’t speak to the specific of the system, but it’s been made clear to me that there are no differentiating “artifacts” in the currently affected players’ character data. In other words, while we would reset players if it were possible, we cannot make any further retroactive fixes.

As Jeffrey stated, we’ve come to a point where we want to make this clear so that players who have been waiting for a retroactive fix know what the status of this issue is. Thank you for your understanding on this matter.

121020-002897 Resolved
120825-014150 and 121019-002435 Resolved; please respond to the second ticket if you did not get the items
120910-006939 and 121022-002361 Resolved; please respond to the second ticket if you did not get the items
120825-026231 and 121025-000056 In queue for distribution, probably tomorrow

It is not intended. This is a bug.

There is a fix coming in an upcoming patch. It will address this very problem.

Snoflake.9087:

To Gaile, Peter, Gus, GM Alura, Taredis and everyone else in the Support Team who helped me on my ticket (and everyone else with the Tome problem).

I just wanted to say a very big thank you to all of you for the response and resolution to my ticket about the Tome of Influence wigging out right back on headstart day one/hour one. I can’t wait to get home from work (6 hours from now >.<’ ) and see if everything goes as planned. I’ll keep you guys updated if it all goes pear shaped.

You guys rock.

TimTams for everyone*!

Note: TimTams are a chocolate covered, cream filled biscuit that can double as a straw whilst drinking tea/coffee. TimTams are unfortunately virtual because Aussie scientists are slack and haven’t invented matter teleporters yet.

Woohoo, TimTams! *~pounce~

Thanks for such a warm, positive note. We’re so happy to be able to help players, and doubly happy when they are happy in return.

Abaddons Acolyte.7438:

Hello..
Thank you for getting back to me Gaile, and It seems that the 24 hour time window they gave me had been removed and I was able to make the purchase of the 150$ on October 19th
Now, LOL……..the issue with me is that I always work a large amount of over time at my work and as a thank you my boss likes to treat me with Mastercard/visa gift cards.
So I got another one today, Low and Behold…….BLOCKED ……Again….
So I submitted a ticket, [Incident: 121026-000031]
I only want to buy the dang Witch costume, so I am worried I wont get it in time.
But oh well its just a skin.
Anyways I heard in another forum that there may be some sort of gem limit in a 7 day period, is this true? Or is it….
You guy just dont like me 0_0
Why you no want my money !!?!?!

Oh dang it! I was thinking as I read “Gift card, that should work!” But I see… not so much. ~sigh~

I love the witch costume, I don’t blame you at all. But be assured it’s available through the event! And while this is irritating, please don’t take it personally. We do <3 you and we definitely would like to accept your money.

Let me see if I can find out about whether there’s a limit.

EDIT:

Just talked to a team member, and he told me that it’s the financial institution that is blocking the purchases. He suggests that you contact them — your bank, perhaps, or the credit card company — and pursue this issue. After you do that, I’d suggest you update your existing ticket and tell the agent what you learned, and if there is further trouble, update the ticket again and we’ll throw another hamster into the giant Wheel O’ Business on our end.

I’m sorry for all the hoops — we’re working to reduce those, but must be watchful for the large number of illicit transactions that are attempted each day. :-/

It’s most helpful if players will allow the Support Team a few days before they post in this thread. There’s no need to post right after submitting a ticket, but rather, wait a few days to see if the issue can be resolved and post here if the issue continues, or if you have a repeated issue.

Thanks for understanding.

Please do not create a ticket and then post in the forums. You ticket will be reviewed and addressed as quickly as possible.

I will tell you that until you have not given the team nearly enough information to help you. With respect, there is nothing in your ticket that shows that you own the account. Please re-open your ticket and add:

• your serial code
• your birthday
• your Guild Wars account username (if you have a GW account)
• the last four digits of your CC if you purchased from buy.guildwars2.com.

Kotik.7839:

Thanx for the heads up.

What exactly means “In Appeals Queue, awaiting review”?

In most cases, the appeal queue is where tickets are routed when the serial code is invalid or when the account was involved in disallowed activities. There are a few reasons this may happen:

• Someone purchased Guild Wars 2 from (an unauthorized) third-party that used a fraudulent credit card to acquire the code.
  • Players learns the serial code is invalid and that he/she needs to seek a refund from the (unauthorized) seller or reseller. The good news in situations like this is that generally, once the player obtains a new serial code, he or she can continue to play on the existing account.
• Someone used a fraudulent credit card to acquire the code, but is saying he did not do so.
  • They know what they did, but they try to pretend they didn’t, hoping we’ll let them have a free account. (We won’t.)
• A player’s account was compromised and use for illicit activities such as botting, RMT spam advertisements, etc. The player finds out about this when he or she regains access to the account and finds the account has been blocked for these activities.
  • Once we can verify the facts, we will return access of the account to the owner and will remove the block that was prompted by the account thief’s actions.
• A RMT worker truly was involved in disallowed activities like botting or selling gold and has gotten caught.
  • They appeal even though they are guilty.

Being in the Appeals Queue doesn’t necessarily mean we’re pointing the finger at someone saying, “You did a bad thing!” What it means is that “This issue needs more research.” When that is the case, specially-trained agents review the incident and make a decision about the next step.

XcomCaveRat.4059:

Hello,

I couldn’t post some links in Tech Support section due to the censor:

Example: http://www.lucidlogix.com/driverdownloads.html

Everything with “s dot html” is kittened.

Sorry about that, this one has also been fixed.

Derk.3189:

Btw, any chance you guys might look at the character creator regarding the same issues for naming characters?

So a number of japanese names can’t be used either, really common ones like “Kinoshi” “ta”, “Yamashi” “ta”…

The in-game character name filter is a different system than the forum word filter. This isn’t something I have access to, unfortunately. Sorry.

jgowans.3156:

Leadeater.3298:
I submitted a ticket on 10/20 after finding my account was terminated for supposedly assisting in gold sales for real money. Any update on the status of this would be appreciated. 121020-001238
I got the same issue as you. T_T

Same issue.

Edit: Sorry, forgot reference 121024-003346

Please note that this thread is for issues that have not been resolved in 3 days or more. This ticket is less than 24 hours old. I do understand that you are eager for a resolution, but I ask that you please allow the team sufficient time to research the issue and get back to you. Thanks for understanding.

Update — Thursday, 25 October

121018-000664 Resolved
121019-000100, 121020-000001 Resolved
121019-001684 We are awaiting more information; please update your ticket
121020-002032 In Appeals Queue, awaiting review
121020-000494 In Appeals Queue, awaiting review
121022-002501 In Appeals Queue, awaiting review
121022-000841, 121022-000907 In Appeals Queue, awaiting review
121020-001238 In Compromised Account queue
121021-001711 In Compromised Account queue
121020-002032 In Compromised Account queue
121018-000460 Under review by Payments Team

Update — Thursday, October 25

121018-000664 Resolved
121019-000100, 121020-000001 Resolved
121019-001684 We are awaiting more information; please update your ticket
121020-002032 In Appeals Queue, awaiting review
121020-000494 In Appeals Queue, awaiting review
121022-002501 In Appeals Queue, awaiting review
121022-000841, 121022-000907 In Appeals Queue, awaiting review
121020-001238 In Compromised Account queue
121021-001711 In Compromised Account queue
121020-002032 In Compromised Account queue
121018-000460 Under review by Payments Team

Notes:

• Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Sounds like you may have some conflicting applications enabled. Do you have any security software currently enabled on your system?

Hi B Rad – Could you please attach a Game Advisor report to the thread so we can take a look at your system configuration to see if there is anything that might explain why you’re experiencing this issue? I have provided the link to download the Game Advisor application below.

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Ternit – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

If anyone else is still experiencing this issue it is possible security software could be preventing you from accessing the Trading Post. You may want to try disabling, removing, or configuring your security software to determine whether or not it is either the issue or a contributing factor to this issue.

Hi Lems – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Do both the new and old passwords work? Or does only the old one work? Could you please try to change again, and if it’s still not changing, post an update?

Thanks for your help.

Actually, your post in the “Tickets for Review — 3 days and older” thread is under review this afternoon.

In a general sense, I’d like to ask that people not post more than one thread in relation to a review request, and the “3 day” post is the best for issues that meet that parameter.

As an answer to the general question, yes, when we discover that an account was compromised, we investigate thoroughly and do our very best to track and close all accounts involved. I can remember a case when one reported hacking resulted in 38 closed accounts!

While it’s true that we do not have the capacity to restore (roll-back) accounts quite yet, we will be able to restore accounts in the future. We are very excited about this, because it will mean that innocent victims who request the service immediately following return of access will suffer fewer ill effects from an account compromise.

which event is the one in question?

1 Member of your party must have completed Story Mode to enter Explorable.

I tested this, and I wasn’t able to reproduce the issue. Have you checked your other crafting disciplines to make sure that you picked up the correct recipe?

For example, klarkc, I can see that you’re looking under your leatherworking section while RuariWolf is talking about tailoring.

Ensign.2189:

See title. The patch notes say the recipe should take any boost, but my killstreak XP boosters are not showing up as a valid forge component. Is this intended?

This is not intended – we’re working on fixing this so that you’ll be able to use these boosters as well.

DonQuack.9025:

it also does not accept PvP Glory Boosters

This is by design as these are found in the PvP chests, not the Black Lion Chests.

[EDIT]See the following posts. Thanks, everyone!

You guys got this thread under control. Well done

I do believe (as I said in the linked post) that you two should choose a less-populated server and move there. We cannot move by request.

I suggest you go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

The team has responded. Your friend needs to provide information. The account name he provided is not accurate, and he offered no other details. This is required to prevent account theft. Please have your friend read all the replies and respond accordingly. We want to help.

If you’re required to change your password, your password is known to hackers. I’m sorry if you disbelieve that, but that is the case. The password may not have been used yet, but to prevent a future compromise, why not just change your password and move on?

Here is how I see the last batch of reports:

121020-002845 Resolved
121019-001617 Resolved
121020-000049 Resolved
121022-001287 Resolved
121023-002744 Resolved
121024-002738 Resolved
121025-001302 Resolved
121025-001369 Resolved
121023-003333 Resolved — did you check with your bank about why they were preventing you from making purchases?
121020-002050 Suggestions supplied on 10/20
121021-000737 Info provided 10/21
121021-000603 Info provided 10/21
121022-000213 Info provided 10/23
121021-001267 Info sent 10/21 — are you ok now?
121024-002336 As explained yesterday, your bank is preventing these purchases. Please contact them and get back with Support if you need help after that.
121023-002998 In queue for review
121025-001638 Moved to Technical Support Forum

Kynas.2105:

I haven’t put in a ticket for this, as there seem to be numerous instances of this already mentioned in this thread.. but I can’t get any of my credit cards to work with the gem store. I’ve used them to purchase them in the past without issue, so I’m pretty sure the problem isn’t on my end.

It could be your bank that is the issue, or our fraud protection systems may be preventing the purchase. If you contact Support the team will help you figure out the cause and, if it’s on our end, work with you to resolve it.

Nerradus.2590:

Is there a way to buy Gems other than in game?
I pointed out in Beta, that I didn’t like the idea of buying or using my credit card details in game, and some of my concerns back then seem to have become a reality.

Can’t we have something in our account page on the main site, or buy something like game cards which could then be sold in a store?

I’d like to see something like a subscribtion based system as an option, so I could set up to have XX amount of gems a month.

Yes, gem cards are available! Please read this page for more information.

I just used Blinding Powder while fighting dredge and, though they ignored the Blind effect, I was stealthed 3/3 attempts.

Good catch. This false positive has been fixed, including several others that were reported in this thread. Thanks for your reports.

I am sorry that you’re hitting a limit on purchases, even though I do understand that such limits are necessary from our perspective (due to so much fraud and so many disallowed purchases). It’s disappointing that fraudsters make it difficult for us legitimate people to make purchases!

Please note that the event will run until November 1st, so it’s not ending too soon. And since you wisely submitted a ticket, the support team will have a chance to review this and work with you on the purchase limit. I believe that you will hear about this very soon, and I am sorry for your wait.

What is the name? And which mod did you speak with in checking the name?

I’m sorry, but we normally do not have moderators giving approval for names, so I need to check into these details.

Great question!
Try equipping Spectral Walk in an underwater utility slot. If you have it equipped above water, but not below it, you’re ‘unslotting’ spectral walk when you move underwater and don’t have it equipped.
Alternatively (if you don’t have it equipped underwater), make sure that you don’t have the spectral walk skill in its ‘Active’ state (spectral walk ‘on’) prior to entering water.