Guild Wars 2

Hi Cetol – Glad to see you found a fix. We try not to suggest a VPN to players if we don’t have to but I’m happy to see that this worked out for you as I have seen this resolve the issue for other players as well.

Cribbage.2056:

Gaile, you may not be aware of this, but unnecessarily changing your password actually marginally REDUCES your account security. I can explain why if you like but it would require quite a detailed step through of risks and mitigations.

I am currently being prompted by the launcher to change my password redundantly. Now, I understand network security well enough not to do so, but thousands of users won’t and will faithfully follow the advice unnecessarily and thus add to the risk to their accounts.

With all due respect, I trust our Security Team implicitly. If they are recommending this, I’ll take their advice, and I’ll encourage our players to do the same.

Please send an email to Exploits@Arena.Net with as much info as possible: map, world, time of day, date, and the character names involved.

Thanks!

I’m sorry, I don’t know what could cause that, so yet again, I’m afraid I need to ask that you contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Ben Marsh.3795:

Hello, today right after the Haloween update I decided to spend $20 on some Gems, unfortunatly when I clicked the button to finish the process it didnt load. So I closed the client, I still hadent recived and Gems, so I tried again, this time it worked. I pressed the buy black lion keys a bunch of times, and in the middle of that I got extra gems which was odd. A Few minutes later It charged me for another $20. I spent $40 and really didnt mean to. I would really like a refund kinda upset.

No problem with this! Just contact Support by filing a ticket through the “Ask a Question” tab on that linked page and they’ll take care of you.

kazi.6438:

I recently purchased GW2 and created a new account under a new email. Anyhow, I want to link it to my old GW1 account that’s on my old email. Is it possible to do this? I have all of the necessary passwords and can authenticate that both accounts belong to me.

My heart won’t be broken if it doesn’t work out, but it would be nice to see some carryover from the first game.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They may be able to assist you.

Please check the forum for other posts before making a new thread.

https://forum-en.gw2archive.eu/forum/support/bugs/The-hatchery-bugged/510269

I will ask the team to review this for you.

No need for alarm. We’re just asking folks to change their password if they haven’t done it since the big Password Blacklist went into effect in September. This will help increase your account security, so why not?

I’ve said it before, we’ve fixed the bug to prevent it from affecting new players, but we CANNOT fix characters that have already been affected. There is NO differencetween a character that was sent to the Vigil because of the bug, and one that chose the Vigil, so there is no way to do any automatic fix. CS does NOT have the ability to change a character’s active story steps, so this is not something that can be dealt with on a case by case basis if you petition them. I wish I had better news, but I’m just being brutally honest.

It’s completing the actual storyline.

I’m not entirely sure I understand the question. The entrance to the Pact area where the merchant is located was accessible on our test servers, but not on Live. We’ve corrected that, and it should be getting updated soon.

Hey everyone,

While we have multiple points where we check for issues and multiple people watching for these (all part of that delay time between builds), there are times when we make mistakes that get into the game, despite our best efforts. It’s an unfortunate reality of game design and human nature.

That being said, we try to fix these issues as soon as they’re identified; and as Bill mentioned, we’ve found this issue and pushed a fix for it into our next full build. As this issue has been resolved, I’ll be closing this thread.

Thank you for your patience and understanding; we’re always working to improve our processes, and we appreciate your support!

Hey guys if you’re getting error code 7:1000:7006:836:101 specifically then as a temporary workaround, as other players have noticed, I would unlink your mobile authenticator from your account until this gets worked out.

We appreciate your patience with this issue.

The crash is no more! Thank you everyone for your support and patience while we destroyed this bug.

Hey guys as a temporary workaround if you have the mobile authenticator linked to your account I would recommend un-linking it for the time being until this gets worked out.

Hi folks.

In the interest of allowing the worlds to have a place to discuss their matches, we’re going to re-open this thread one last time.

Let me be perfectly clear here first though – we have taken the time to clean this thread up, and trust me, there was a lot to be cleaned out.

These threads are for discussing WvWvW calmly, constructively, and without personal attacks. If you can’t show good sportsmanship, refrain from calling players or guilds out on what you perceive to be cheats or unjust actions, and be polite, this thread is not for you.

I have re-opened this thread, but note that it comes with a caveat… players ignoring the Code of Conduct will not be given a free or lenient path. If you see someone breaking the rules, report the post (click the little black flag in the bottom right-hand corner of the offending post). Do not be the person that violates the rules by responding in kind.

With that, this thread is now open – remember to play fair and play nice. Failure to do so will result in the permanent closure of this thread.

Thanks!

Thanks for this feedback, guys. It is extremely important to us, and we’ll always try to improve your experience as long as you keep it coming. (Constructively, of course. )

It did not make it into this patch. We’re hard at work on it though.

I’m sorry that you are unhappy. But having people use offensive language or choose crude and unacceptable names is clearly prohibited by the Rules of Conduct and the User Agreement. The results are outlined in the Conduct Breaches and Outcomes document.

Giving warnings is a waste of time and is provably ineffective. Asking for special dispensation because there’s a holiday event isn’t going to be effective, any more than “But I’m driving to a party and I’m late” is going to persuade a police officer that you should be given a pass on the speeding ticket you’ve earned.

Most importantly, having to deal with such appeals takes time away from other players with legitimate concerns. Some of the things that a CS Agent hears are: “[rude name] wasn’t that bad,” “should have gotten a warning,” “should have been caught by the filter,” “wasn’t my fault,” “was blocked because you’re being PC.” Taking time to discuss this — and believe me sometimes it takes days of back and forth because someone gets really angry about why #*(%^&# was blocked, is--quite bluntly—a waste of time. How do we justify that time, while someone else is waiting for us to help him/her with a compromised account?

With all due respect, you made an error of judgment, and you need to face the consequences.

Starting last night, some players have had difficulty purchasing gems. This is most likely due to the volume of purchases being made. We are truly apologetic for the inconvenience, (and annoyance) and ask that you try again later.

If you continue to see purchasing errors, please contact Customer Support.

Got it. Thanks. Update coming!

I reviewed the ticket and cannot see where the answers that you have received have been off topic. While some responses were very lengthy to cover several situations, they seem applicable to your case, as well as respectful and informative. If you have received other responses of a less-relevant nature that I somehow cannot see, I apologize for that.

As has been explained several times, we do not have the capacity to replace your tokens. We are working on a system that will allow us to address such situations in the future. We of course will need to be sure that someone completed the run and earned the reward. (You mention disconnects, and the variety of causes for a disconnect — on our end, on the user’s end, somewhere in the middle — will make gathering the full details somewhat challenging but I believe we’ll be able to identify the issues in the majority of cases.) Once we are able to research the incident and establish all the facts of the situation, we then will be able to provide the earned rewards in cases that merit it.

Again, the function to replace items is not currently available. In addition, at this time we cannot look at the history of what took place. Therefore, with regret, we will not be able to replace the tokens, as the team has explained in the past. We greatly appreciate the support you have showed our game, and I wish there was another answer, but unfortunately this is not at this time.

I’ll take a look at it, it was fine when we tested it before the update, but it’s possible some other unrelated issue go introduced. If you can make a note of it, knowing the order that you saved the skritt in would help.

We’re working on a fix, the issue is something that worked on our test servers but didn’t work on Live, so we had no way to catch it before the update, unfortunately.

I’ll take a look at it, it was fine when we tested it before the update, but it’s possible some other unrelated issue go introduced. If you can make a note of it, knowing the order that you saved the skritt in would help.

Drakken.3427:

^ but not bloodtide coasts or harathi hinterlands?

Perhaps it has less to do with the region, and more with the people living there?

Glad you’re having fun, and if you’re happy now, you’re in for a real treat come later this week.

Just a friendly reminder, this event has only just begun.

Fox is correct. The spectral activity is building in Lion’s Arch and spreading through the Kryta region (Gendarren Fields, Kessex Hills, and Queensdale).

And yes the skritt burglar is a permenant thing.

That event is tracking the spectral energy levels in Lion’s Arch. What happens when it’s full? I couldn’t say…

Just a heads up that the MTD3D flag is on by default now. Mid to higher end machines should see a decent performance boost from it, lower end machines probably won’t see much of a change at all.

There is a known issue with Radeon drivers under 10.6 which is why 10.6 is under minimum spec for GW2. The fact that changing your shader quality makes the bug more reproducible means it is very likely this is the bug you are hitting.

I know you later said you are running 10.7, so this may not be the issue. Are you on the latest 10.7.X? It is possible the bug still existed in earlier versions of 10.7.

Glad to hear you’re enjoying the change so far. We’ve got more in store, and we’ll be watching it carefully to determine what type of balance it needs.

Of course, things like the Zerg train and such also need attention, so we can balance out the K/pm that players can get to make it more unified throughout the game, and give players actual options in the content they wish to pursue for their desired objectives.

Instead of locking this thread down, I’m just going to un-sticky it. People can keep it alive if they so choose. Otherwise, please transition all conversation to this new super cool thread:

https://forum-en.gw2archive.eu/forum/game/dungeons/Dungeon-Patch-Discussion-10-23

Talk about things here!

DUNGEONS
Dungeons now award karma on completion. The first-time karma reward for completing the story of a dungeon is larger than subsequent story runs. The first time per day a player completes an explorable path for a dungeon, the karma reward equals (Player Level) * 23.5. For the rest of the day, subsequent runs of the same path will reward karma equal to (Player Level) * 9.5.

Ascalonian Catacombs

Fixed an area where players could get outside the map in the Flooded Temple.
Caudecus’s Manor
Gunpowder Morgan’s maximum range and damage have been updated.

Sorrow’s Embrace

Inquest Grenadiers have been reassigned to a new task; some new enemies await on the long road.
Kreutzerova will no longer prioritize a player at the dungeon entrance when first encountered.
Nokk’s Gravity Distortion now properly displays the time you are distorted.
Shukov’s golems now properly display during his event.
Shukov’s mark II golem has had its electric field updated to be a bit more dangerous now.
The lava in some areas is now behaving as lava should.

Twilight Arbor

The maximum range of Nightmare Vines has been increased.

Poof! Someone called and I am here. We made some ranger changes this patch, but had to go back on them because of risk factor. There are some bugs being fixed and quality of life improvements coming in the next patch, as well as some other significant ranger improvements. I would Literally tell you but I think it would be considered a bit of a spoiler so you will have to be patient.

While we work hard to keep updates going on all professions, not very build us going to contain fixes for everyone due to the nature of software development. One problem with rangers is the lack of build diversity created by a number of sub par utility skills. Many signets, a shout or two, and spirits are all a bit lackluster. That is the first place to expect improvements. Second is trying to improve the feel/ pacing on some weapons.

Ok I can’t type more with tiny phone finger keypad. See you in game!

Jon

We will look into the focus issues. Thank you for the feedback!

Expected today. Minus a client crash which is being looked into things were quite stable with free when I logged off at 2 am. I’ll update once I talk to some programmers.

Jon

I think the reward update went in but timer did not. I will check that this morning. Also due to the tournament code being heavily updated paid are disabled. There is a client crash we are tracking down and will examine data from tournaments overnight with the intention of enabling paid tournaments today and ASAP.

Jon

Hi,

We already have some discussions about this topic. Please don’t hesitate to use the forum searching tool before posting something that is already discussed.

Also, as this thread is unconstructive and inflammatory, I will now close it.

Thank you for your understanding.

Hey,

I think I can say that we would all love to have forums that are helpful and friendly for every users who are willing to participate into the community.

However, creating a sub forum as explained in the first post won’t help as we want this entire place to be like this and not just one section.

What you can do if you want to help us keeping this forum as friendly/constructive as possible, is using the report tool (the little flag at the bottom right of each post). This will help us to act quickly on activities that break the code of conduct.

Thank you for your help!

“Our Halloween celebrations are in full swing, costume brawls are aplenty and the Shadow of the Mad King is falling across Tyria. Because we are as excited as you are, we will add another opportunity for you to get shiny Halloween goodies.

You will be glad to hear that we are adding recipes to the Mystic Forge that will allow you to throw stuff you get from the Black Lion Chests into it to get a special Halloween chest (no key needed for this one). These chests will include Halloween specific loot and give you a second chance to get one of the terrifying, rare Halloween skins. Here is the recipe we will add:

You need 1 Candy Corn, 6 Mystery Tonics, 1 Boost (any), 1 Boost (any) to get a Mad King Chest.

We hope you like this gruesome addition, we will let you know immediately when they will be in the game – enjoy the celebrations!”

Good news, we’ve figured out the bug! We will have this fix pushed into the next build (not the build we just ran as I’m typing this) whenever that ends up being. I don’t want to leave you guys hanging, but I can’t promise any dates/times either.

But it will be soon my young grasshoppers, soon.

-Bill

Edit: And when I say the “bug”, I mean the instance entry not being present.

UPDATED GENERAL

• Devil Horns can no longer be put into the Mystic Forge and are now available again for free via the Gem Store (these will be available in a few hours, 10am PDT)
• Fixed a crash when resurrecting a Mesmer clone created with the Deception skill
• Fixed an issue when Halloween creatures could infinitely spawn from Haunted Doors
• Fixed an issue when the ghost wasn’t visible during the first stage of Scavenger Hunt in Lion’s Arch
• Fixed a WvW crash

Hi,

Indeed, as someone already said in this thread, if you want to express your opinion, we ask you to do it in a constructive, polite and respectful tone as explained by our code of conduct.

As this thread is not filling any requirements explained above, I will now close it.

Thank you for your understanding.

We are aware of the crash in WvW and are actively working on fix. We appreciate your patience as we work get this issue resolved as quickly as possible.

Hi,

As this thread as no goal and no constructive debat, I will now close it.

Thank you for your feedback.

Investigating, sorry about that!