Guild Wars 2

Not now, perhaps later. No timeframe. Thanks.

Hi MrMcArthur – If you do not have a discreet graphics card and are only running with your Mobile Intel® 4 Series Express Chipset, you do not meet the minimum requirements for Guild Wars 2. This is not to say that you will be unable to play, but coupled with your specific processor you will experience some in game performance issues such as you have described.

If upgrading is something that you are able to do, I would suggest upgrading your system in order to obtain much more desirable framerates.

Hi giancarlo – If you’re unable to install either of the AMD driver updates, it is possible this is due to the specific laptop manufacturer that you have. For example Toshiba laptops generally need to get driver updates from the laptop manufacturer rather than the Nvidia or AMD website.

If updating your video card drivers doesn’t resolve the issue for you then I would suggest trying a DirectX update. The game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

There are two threads on this issue, I forgot to update this one.

https://forum-en.gw2archive.eu/forum/support/bugs/The-hatchery-bugged/517476

Hi pavlo – I would like you to try a command we introduced to assist players with these types of issues. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Hi Axyl I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Turio – I would like you to try a command we like to suggest players try to assist with these types of issues. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Adding karma to dungeons is a start, and the loot changes is a continuation of that, which are both things we have brought up saying we are going to do. We’re working on it, and we’ll continue to be vocal about the work we’re doing in the future.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

I feel sure the team will make an announcement about this, yes.

Klarick.1682:

Hi Brian,

Thanks for the advice. Though, using the forum as a measurement of how many accounts have been hacked is not logical.

Although the number of issues reported via the forums is naturally smaller than the number of issues reported directly to support, the forums actually get a consistent proportion of our reports. It is perfectly logical to expect that if tens of thousands of people were being hacked every day that there would be more reports of it on the forums.

Klarick.1682:

ANet has sent thousands of emails encouraging people to change their password. I know this because ANet says so in this forum. There is a reason these mails were sent. Logic tells me that something has happened, on a very large scale, that prompted ANet to send those mailers out.

This isn’t quite accurate. We are not emailing people asking them to change their password; there is a small reminder that is visible when logging in to the game, but no emails to the best of my knowledge. The logic behind that reminder has been clearly explained here.

Simply put, we have security measures that are proven to help protect your account, and people with old or possibly compromised passwords are not protected by those measures. Changing your password will ensure that you’ve taken advantage of these features.

Klarick.1682:

I still believe they were hacked. All the big games: WoW and Rift to name two have been hacked. The likelyhood of ANet being hacked is high.

The likelihood is more or less irrelevant; the fact is that we have no evidence suggesting that our user data has been breached or compromised at this time. We would be absolutely up front with our players should this ever occur, and would emphatically not sneak around trying to cover it up with mysterious “please change your password” reminders or something similar ;-)

Klarick.1682:

What we need is an authenticator like: SWTOR, Rift, WoW, or pretty much every other MMO.

I believe this one has already been covered :-)

fragthekitten.3095:

Thank you so much Gaile!

There seems to be a problem between the funds going from my bank to NCsoft. Both parties say the problem is not on their end, so I’m trying to sort out where the problem is at. NCsoft swears the money hasn’t arrived, but my card holder swears they sent it but NCsoft hasn’t acknowledged it.

Hopefully I can get this resolved, and I’ll post feedback on how it turns out, for people who might be under the same circumstances.

Well, I just heard from the team and they say until the bank frees up the accidental charge-back, their hands are tied. I don’t like those “finger pointing” games, but I really do believe we’re ready, willing, and able to move forward on this, but the bank is a little slow on getting this resolved on their end.

We are very sorry this is taking so long!

It’s moving. Very slowly.

JWolf.4817:

Or it might be that you’re next accused of credit card fraud, like my wife, without ever doing anything wrong.

You can never know. Same Error Code and a week later we’re still waiting for support to clear this thing up.

And sorry Gaile for popping up and commenting on this, but at this point I’m furious about this whole mess this thing has turned out to be.

-SB-

I certainly hope that you understand that neither you nor your wife are being accused of credit card fraud. From my look at the ticket that you submitted, it appears that you purchased a copy of Guild Wars 2 from a non-authorized seller. I believe that the seller acquired the codes from us using fraudulent credit cards and then resold the code to you. WE cannot refund money to you that we did not receive.

Your wife needs to contact the seller and demand a refund, at which time she can purchase a legitimate code and then add it to the account. The account does not need to be started over, the new, legitimate code can be added to resume play.

Hey guys we’re still looking into this issue. We will update you all as soon as we’ve gotten this issue worked out.

Klarick.1682:

Thanks Gaile for fixing the problem and for the very quick resolution. My wifes account is back to “Normal”.

Thank you again…

Very happy to hear that, Klarick. See you both in the game!

DId you purchase from us? From buy.guildwars2.com?

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. This is obviously not something that we can address on a forum.

If you purchased from someone not on the official retailers list, and not from us, I imagine your code was fraudulently acquired and you will need to contact your seller to get a refund and purchase a legitimate code. But Support can answer more definitively.

You do not need to make a support account to get help. Use the “Ask a Question” tab on support.guildwars2.com and a ticket will be created for you.

Where is this happening, guys?

First, the Halloween event lasts for another 9 days. I’m sure you’ll be able to enjoy it when your suspension ends.

Second, no, we do not need a warning system. Players accept the User Agreement and the Rules of Conduct. Using offensive language, choosing a unacceptable name, scamming, harassing, stalking other players — whatever someone does to earn the time-out is called out in the documents that he or she accepts before playing the first minute.

No GM sought you out and punished you undeservedly. You were responsible for what happened to your account.

Our policies, how we react to behavior issues, and how the warning is already in the system is explained in clear language in the Conduct Breaches and Outcomes document.

Error 45 indicates that you engaged in unacceptable behavior. The suspension is usually set at 72 hours, and it’s very rare for the team to reverse such a decision, as the evidence is clear in game logs.

Bloodwolff.9417:

Hi been playing Guild wars 2 for about a week now and yeasterday 22/10/12 my game stopped responding, when I relogged in I got the message about Error Code: 45:6:3:2114, from what I read on the forums Arenanet are extremly slow at fixing any issues and alot of people are loosing their accounts due to this account issue, I hope that if my account isn’t re-enstated soon that Arenanet will issue me with a full refund and a full apology for this poor ethics of customer service, this is totally unacceptable, how do they think this is good publicity to their company and any furture products if their provide such an appulling customer service. How about sorting everyone effected by this breach and put safer and more secure features to protect the victims?

Error 45 indicates that you were in breach of the Rules of Conduct or the User Agreement. I suggest that you await the 72-hour suspension or that you contact Support and ask them for more details. (If you were victimized through the purchase of a used or fraudulently-acquired serial code, then please contact Support.)

I find that generally, once they think about it, players can figure out what they did to earn the “time out.”

Thanks for the heads-up on this. We’ve identified the problem and are in the process of fixing it now.

First, I am not a he.

Secondly, this is not about me, it’s about your ticket. I encourage you to update your ticket through the website interface or by responding to the email.

And please remember, if anyone needs help with a ticket, he or she needs to provide the 12-digit Incident/Ticket number so that we can take a look.

The only thing that has changed is us correcting an error in the Game Update Notes that incorrectly listed the pinnacle event as taking place on October 31. It is now correctly listed as October 28 in the Game Update Notes. I’ve posted about that here so you can read that for more details. We’re sorry about the confusion this caused.

The “change your password” message on the game launcher represents a precautionary measure that we’re taking to help enhance players’ account security. That message is not a sign that your account is at risk and not an indication that the Guild Wars 2 servers are being attacked. Making the change is optional but strongly encouraged.

Back in mid-September, the developers added a huge list of known, vulnerable passwords to our game security system, in order to prevent the use of those passwords on a Guild Wars 2 account. This “password blacklist” came from sources throughout the Internet, from various sites, games, and forums that were breached, subsequently putting individual passwords in the hands of would-be account thieves.

If you have never changed your password for Guild Wars 2, or if you changed it before the blacklist came into effect, there is a chance that the password you are using is not as secure as it could be. Therefore, we’re asking that players who have not changed their passwords since we instituted the blacklist make a password change. We’ll run a check against the blacklist to prevent you using a password that is known to be vulnerable.

For information about security, and for tips on how to choose a secure password, please read this article about account security. If you have any questions, feel free to post here in the forums.

Jareth.4813:

If it were a hack on Anet’s side, would not the problem be far more prevalent than just 0.1% of the population?

Yes, exactly. This is not an issue with ArenaNet, NCSOFT, or Guild Wars 2 security. Each of these cases is individual and each of them needs to be addressed privately with the account owner by submitting a ticket on the “Ask a Question” tab of the support page: support.guildwars2.com.

Everyone — this thread is not intended to address your account issue. We are not encouraging people to create a ticket and post here — there’s absolutely no need to do that because the team will work with you individually on your personal account issue. I created this thread as a housekeeping measure and to let you know we will help you! But it’s truly not productive to post random threads on the forums about the subject.

You need to contact Support and they will help you.

If you have a problem or concern with a particular name being censored, please contact the Customer Support team. This thread has run its course and will be closed. Thanks!

Nemhy — the team will help you. Thank you for submitting a ticket — that is the way to get assistance.

Unloveableone — please submit a ticket so that your issues can be resolved, as well.

Please look at the forum for other threads before posting. Thanks!

https://forum-en.gw2archive.eu/forum/game/story/Personal-Story-Quest-The-Hatchery-Bug/511612

We’ve just posted a more-detailed forum postabout why we’re asking that players reset their passwords.

The “change your password” message on the game launcher represents a precautionary measure that we’re taking to help enhance players’ account security. That message is not a sign that your account is at risk and not an indication that the Guild Wars 2 servers are being attacked. Making the change is optional but strongly encouraged.

Back in mid-September, the developers added a huge list of known, vulnerable passwords to our game security system, in order to prevent the use of those passwords on a Guild Wars 2 account. This “password blacklist” came from sources throughout the Internet, from various sites, games, and forums that were breached, subsequently putting individual passwords in the hands of would-be account thieves.

If you have never changed your password for Guild Wars 2, or if you changed it before the blacklist came into effect, there is a chance that the password you are using is not as secure as it could be. Therefore, we’re asking that players who have not changed their passwords since we instituted the blacklist make a password change. We’ll run a check against the blacklist to prevent you using a password that is known to be vulnerable.

For information about security, and for tips on how to choose a secure password, please read this article about account security. If you have any questions, feel free to post here in the forums.

TheUndefined.1720:

Hello,

I apologize if this question has been asked, but any sort of information on this matter would be very helpful.

Is ANet planning on creating their own Authenticator?

Thank you

There’s nothing in the works at this time, but there’s always a possibility that this will be something we undertake in the future.

Just wanted to clarify a few things:

1. The pinnacle of the event (Act 3) was not rescheduled. We incorrectly listed the pinnacle as occurring on October 31 in the Game Update Notes. The date of Act 3 in the Game Update Notes has been corrected to October 28. The correct dates are displayed on the event page on the website.
2. Act 4 will still occur on October 31.

Nothing has changed except to correct an error in the date as originally displayed in the Update Notes.

Thanks.

I’ve asked out QA team to look at the second issue (order switching if you do the lesser race stories co-op). I’ll give an update once I know more.

Update: Ok I found and fixed the issue, and I’ve asked if it can be fast-tracked and put in before the next content update (which is in Nov.)

Yes, lose game due to DC

The best thing you can do when you encounter a crash is to fill out the crash report box that comes up with steps to reproduce the issue. Those reports then go directly to our programming team for review. Thanks for letting us know about this!

We’ve been hearing about these kinds of issues recently and are looking into them. As they fall closer to exploits, however, please email us at exploits(at)arena.net with further details, instead of posting on the forums about them.

I’ll be closing this thread; thanks for the report!

This crash does not reproduce on our test environment as it is caused in part by server load and player volume. That doesn’t mean that when it occurs we can’t fix it but it does mean it may not occur until it goes live. It is for reasons such as this that we turned off paid tournaments so that and unknown unforeseeable error wouldn’t cause players to lose gems.

Hey guys,

In order for us to further investigate this issue, please run Guild Wars 2 using the -log command below. This will generate a log file of what is happening when you attempt to run the game. To do this:

1. Locate your Guild Wars 2 shortcut

2. Right-click and select “Properties.”

3. In the “Target” line, add -log to the end.

Note: Please make sure-log is outside of the quotes:

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -log

Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -log”

Once completed, a file called “GW2.log” will be generated in your “Documents” folder under the “Guild Wars 2” folder and attach it to the thread.

Update: October 22, 2012

Bug Fixes

• Fixed a bug that prevented players using Apple keyboard varieties other than US English from binding the key to the left of the “1” key in the Control Options panel.

Hey sonicwylde,

After you get disconnected should be sufficient.

Thanks for the report; we take issues like this seriously and would like to investigate. Can you be more specific as to what players are doing? Please note that I’m not looking for player names, but what mechanic is being abused.

3 minute timer should be in now . 3 minutes = reasonable bathroom break.

Also fix for other crash is found and testing . I’ll update more soon but expect fix today.

Jon

Hey guys,

In order for us to further investigate this issue, please run Guild Wars 2 using the -log command below. This will generate a log file of what is happening when you attempt to run the game. To do this:

1. Locate your Guild Wars 2 shortcut

2. Right-click and select “Properties.”

3. In the “Target” line, add -log to the end.

Note: Please make sure-log is outside of the quotes:

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -log

Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -log”

Once completed, a file called “GW2.log” will be generated in your “Documents” folder under the “Guild Wars 2” folder and attach it to the thread.

Hey folks – please remember to keep it friendly. No insult-slinging allowed. If not, this thread will be going the way of the dodo.

Khristophoros.7194:

I would like to get rid of the message without changing my password please.

I have considered your advice and decided against it.

Simply click “cancel” and you’ll be fine.

There is no option to turn off the language filter, and we currently have no plans to implement this type of option.

Please read my post above.