Guild Wars 2

The best thing to do is use the mobile or email authenticator, where you control who accesses your account.

The problem with IP blocking is that, quite frankly, most hackers and more account thieves will use a proxy that makes it appear they’re coming from a different location. So instead of Beijing, it might appear to come from Boston or Berlin. Therefore, saying “Block all these IPs” isn’t effective when the proxy might be in the same state or country.

What is it you guys are trying to do? If it’s access your account or play the game, then this should be posted in Bugs. If it’s something to do with your account overall, or with an attempted purchase, then this is the right place.

It’s hard to say which of the scenarios it is, but if there were access attempts, it’s better to react conservatively and change the password than assume it was just an attempt and all will be well.

Lunatic Inquisition should be fixed any second now, we’re working on Reapers Rumble as we speak but it’ll be a bit longer.

Thanks for your patience folks, even more spooky festivities on the way!

TigerDragon.4037:

buzzkapow.8465:

TigerDragon.4037:

No answer on twitter, facebook, or here. Question fell off the front page again, even though it’s a Yes/No type question. Guessing ArenaNet is ignoring it on purpose at this point. Sad.

I’m guessing your thread go merged into this one. It seems to be the thing to do! What question did you need answered?

Wasn’t merged. Just ignored.

The question is:
Will the Mad King Chest continue to be craftable after halloween is over?

Sorry you didn’t get an answer before. The Mad King Chests will not be craftable after the Halloween Event is over.

Just a reminder to keep it on topic and friendly folks – no hacking accusations, etc. Carry on!

There’s still two more acts.

The time is NOON Pacific, this coming Sunday. Hope this clears up any confusion!

- Updated with the correct time!

Sometimes the way up is also the way down.

anonymouse.9053:

Anyway, it doesn’t matter where they come from since virtually they can come from almost anywhere. Blocking IP addresses is pointless since IP addresses can change, and sometimes legitimate players can be blocked. Also, considering I could play the game using an IP address in many different countries, despite living in the US, I could still play the game even if every IP address in the USA was blocked. So blocking the USA wouldn’t block me, but it would block millions of legitimate players. (NO, I am NOT a gold farmer… lol… I am just using myself as an example)

Blocking specific IP address isn’t the solution. User education about maintaining account security (and not supporting gold farmers!!!), and giving players the tools with which they can maintain that security, is much more effective in the long run.

This is true and helpful to those puzzled by the issue. Thanks for posting.

Keep in mind that not everything is being revealed at once and the holiday will unfold in phases. To keep up on each phase, check out our post here: https://forum-en.gw2archive.eu/forum/game/halloween/Halloween-Guide

Happy hunting!

I can say that this is in our system and will be addressed. However, we have a few items on the list that take priority over this one. I don’t have an ETA at this time, unfortunately.

Kotik.7836:

And i would also like to know whats limitations a region introduces.

For an example with my first key that i got from a non authorized reseller i was able to play on the EU servers. So either i had the EU key or the key itself doesn’t limit you from accessing different regions, if that’s the case i don’t understand why use different regions for keys.

In any case i am only assuming that my first key was an EU key based on the key description on the sellers page.

Regarding the second key i am absolutely sure it is an EU key bought from an authorized reseller listed on the GW2 page itself.

Well, yet i am still getting the “invalid region” error when i try to add my second key.

I understand. This definitely should be discussed with Support.

ShiningSquirrel.3751:

Gail, correct me if I’m wrong, but this sounds like the posters above purchased an invalid key meant for a different region, so now when they are trying to use a legitimate key from the correct region, it is being rejected. Does this sound right?

I was responding to Neon, who pointed out (correctly) that our web page was temporarily broken. It’s fixed now.

And yes, someone who purchases from a seller who offers codes for the other region will need to get a refund and acquire a code for the correct region. More information in the Knowledge Base: support.guildwars2.com.

Arks.4085:

The least that could happen is for me to get an e-mail telling me that my password has been changed. I didn’t get any of that confirming that was password was changed, it just WAS changed.

Have you installed the mobile or email authenticator? That will help you increase your security greatly.

If I had a nickel of everyone who said “I’m secure” and then was proved not to be secure, I’d be quite wealthy right now.

Bots do not signify a security breach; they signify the use of stolen credit cards and the creation of accounts, which has nothing with your contention that there is or has been a security breach in our game or on our network. Just consider volume to assure yourself that this is not the case.

The password lists are widely available; feel free to do a few Internet searches to learn more.

The bottom line is that you should do what you desire in relation to your account. We’ll continue to take the best measures possible for our players.

Working on it, should be resolved pretty quickly.

Thanks, Rafael. I look forward to seeing other updates (or edited posts) to include Incident Numbers.

This is not an effective means to address a player’s personal security issue. Giving out gems as you suggest would mean we’d inject a considerable amount of wealth into the game. And doing that harms all players because it causes in-game inflation, raises the costs of goods, and devalues acquired items.

We’re very sympathetic with people whose accounts are compromised and we spend whatever time it takes to help each player re-secure his/her account and regain access to the account. In the future, we will be able to offer the Account Restoration Service where someone whose account is hacked can be rolled back, thereby restoring his characters, levels, items, and wealth while, with the resulting research, also closing the accounts involved in the hacking and removing the stolen items from the economy. But I probably should say that even when this system is in place, there will be limitations, including the fact that we will not offer this service multiple times for a single player.

That’s why individual security is so important and why we publish security articles to help players take care of themselves while we maintain our end of the security equation.

Halloween Guide, Phase 2

Halloween draws near. The insanity is rising, so be on the alert for changes all over Tyria. The Durmand Priory is scrambling to respond to reports of increasing paranormal activity in Queensdale, Kessex Hills, and Gendarran Fields. People have seen Lunatic Courtiers in Kryta for the first time in over two centuries, so excitement abounds!

The Priory has set up camps in Queensdale, Metrica Province, the Plains of Ashford, Caledon Forest, and Wayfarer Foothills to use as bases of operations to respond to the lunacy. They’re keeping an eye on suspicious individuals who have shown up around the festivities there and are taking people away to play dangerous games.

Magister Tassi’s search for Mad King Thorn’s history is causing folks to travel farther abroad as six additional ghosts appear to tell their tales. Other Priory scholars are upset by rumors of people visiting the Mad Realm. Could it be that the Mad King’s demesne has opened its doors?

When you guys post in this thread, it’s only meaningful if you include your ticket number. I know you may be frustrated, but if you include the number, there’s actually a value to the post (aside from getting something off your chest ).

Thanks for including your 12-digit Incident or Ticket Number.

Also please note that some of the people posting here in heated tones are botters or RMT workers. Not everyone who is blocked is blocked in error. In fact, the vast majority of those whose accounts are terminated are provably guilty. Sometimes there are issues, occasionally there are errors, but they are a tiny percentage and we will take care of those. But please don’t perceive there’s some sort of massive problem simply because you see people protesting. In some cases, the protest is well-warranted. In others, it’s just a rant from a frustrated botter or RMTer.

October 26, 2012

• Kill Streak Boosts now work in the Mystic Forge when creating Mad King Chests.
• Fixed several exploits and bugs.

Thank you for pointing out that page error! I just reported it to the team.

That is a temporary issue and the “buy site” will be fixed real soon. The broken page isn’t an indication that you’re on the wrong page or cannot use that page to purchase. It’s just a momentary server burp.

The network team is on the case!

Hi folks.

In the interest of allowing the worlds to have a place to discuss their matches, we’re going to re-open this thread one last time.

Let me be perfectly clear here first though – we have taken the time to clean this thread up, and trust me, there was a lot to be cleaned out.

These threads are for discussing WvWvW calmly, constructively, and without personal attacks. If you can’t show good sportsmanship, refrain from calling players or guilds out on what you perceive to be cheats or unjust actions, and be polite, this thread is not for you.

I have re-opened this thread, but note that it comes with a caveat… players ignoring the Code of Conduct will not be given a free or lenient path. If you see someone breaking the rules, report the post (click the little black flag in the bottom right-hand corner of the offending post). Do not be the person that violates the rules by responding in kind.

With that, this thread is now open – remember to play fair and play nice. Failure to do so will result in the permanent closure of this thread.

Thanks!

Please read Mike O’Brien’s article on account security to answer many of the concerns that you have addressed.

The fact your husband’s account experienced an attempted access—and that you were informed of it—is a good thing. And of course, making a change in credentials is highly desirable in such situations.

Also, please know that players have the capacity to remove their CC details — retention is optional.

The game account and support account are separate, yes. Someday I hope that will not be the case, and you can have exactly the same details on both, so I believe it’s not too much of an inconvenience.

There is a limit of one game account and one support account per email address, but you can have one of each on the same email address.

I do not believe that this would be considered an issue in relation to your account.

Be sure to check your Spam Filter and your Junk Mail. Sometimes the mail is filtered directly into one of those boxes and you never see it. Or it’s auto-deleted, so check your “Deleted” file as well.

If it’s not there, then please do contact Support for help.

Support can help both of you if you contact them. But you should know that the best place to purchase a code is buy.guildwars2.com. You will be sure to get (1) a valid code, and (2) a code that is right for your region of the world.

At the present time, and I don’t know that this will change, guilds accrue their Influence and upgrades on a specific world. They’re welcome to gain Influence and upgrades on multiple worlds, but we don’t shift things around upon request or through a mechanic tied to their world change.

I personally feel that the benefits of being on a less-populated world are considerable. As you mention, you can have folks join you in the future and that’s a real good thing.

It’s really nice of you to post that. We’re glad to offer the email and mobile authenticator systems, and we can see measurable reductions in account thefts when players choose to take advantage of one of the systems!

Guild upgrades are world-specific. If your guild moves to a new world, the upgrades and Influence will remain on the original world. If you transfer back in the future, it will remain in place for your guild.

If you did not change worlds, then it may be worth submitting a ticket to inquire about this.

I believe we will have information about this next week.

If an account it terminated for cause — botting, gold sales, use of a stolen credit card, or other breaches of the User Agreement or Rules of Conduct — then it cannot be reinstated with the application of a new code. It is closed forever.

If someone was sold an invalid code and purchases a legitimate code, then Support may be able to help with reinstating the account. But again, if the account was terminated because it was involved in a breach of the User Agreement or Rules of Conduct, it will not be reopened.

I suggest that you please contact Support for more information.

I’m so sorry this happened to you. Right now, we’re unable to correct this issue, either by offering a “sell back” option or through replacement of the Karma. We are discussing this with the Live Team, to see how we can best handle future incidents of this type.

Thanks for pointing it out.

You’re right, my mistake. I’ll edit. Apologies.

Some of them are rather devious.

Bummer. I’m sure I’ll be at work too, making sure this goes off without a hitch.

Resetting pumpkins is actually a technical problem and not something that was meant to be relied upon. There are about 30 pumpkins in each of the following areas:

• Lion’s Arch
• Queensdale
• Kessex Hills
• Gendarren Fields
• Metrica Province
• Wayfarer Foothills
• Caledon Forest
• Plains of Ashford

And then some more elsewhere as well.

There’s not an achievement tied to the beginning of Act 3. I highly recommend you try to make it though.

As some of you noticed, we have published the time of the special event which will occur on Sunday, October the 28th at 12:00 PM Pacific Time/19:00 GMT.

On the holiday team, we are fully aware of the fact that not everyone can be logged into the game at specific time. We’re also aware that people live in different time zones, and those times can potentially fall on different calendar days. This is why each act is a phase, or a period of time, rather than a moment in time.

The one major exception is the beginning of Act 3, which is something that I think most people will want to be around to see. The choice of 12:00 PM Pacific Time/19:00 GMT on Sunday was a very informed, calculated decision. It was primarily based on the fact that it’s pretty much the peak of our weekly concurrency, which means it satisfies the highest possible percentage of our users. It also means that it’s the same calendar date whether you’re American or European.

For those of you wondering, having the event at separate times for separate zones is actually one of the worst options. Whatever happens is going to be on livestreams instantly and then on YouTube about five minutes later. At least this way, everyone has a chance to experience it in the game, without having it spoiled by the rapid availability of video on the Internet.

EDIT: Correct an error about dates.

Hello everybody,
due to the high amount of inflammatory posts and attacks, this thread will now be locked.
Thanks for understanding.

Hi,

Please refrain from creating frivolous thread like this one. This doesn’t bring any constructive contribution to the community.

Thank you for your understanding.

It’ll happen at noon (PST) today. There will probably be a build to address some things, but the phases start completely independent of builds.

Yeah pirate set is a rune set. Hadn’t thought of sigil as well which also we can look at.

Jon

Hello Samrogan,
your thread will be moved to the “Players helping players” sub-forum, as it belong there.
Thanks for understanding.

Great post. Truth is the sets were designed probably right before confusion was introduced and we never retrofit them. If we introduce a new set I will take this into account. Perhaps we could make a PvP version of one of the magic find sets, pirate for example, that does confusion. We will talk about this next week.

Thanks,

Jon

Hello MobBin,
thank you for your feedback, we really appreciate the fact that you want to help us regarding the bots. However, our teams have their own way of identifying and fighting against them. The best thing players can do to help is to keep on reporting the bots using the ingame tool and/or customer support.
Thanks again for your help!

Hello everybody,
thanks for your feedback. However, due to the high amount of trolling in this thread, it will be locked.
Thanks for understanding