Guild Wars 2

Leia.5380:

Hello,

In our home, there are five very loyal NCsoft customers. Four switched to Guild Wars 2 and 1 still glued to Aion. We’ve been supporting NCsoft since 2009. We are clean, honest players who do not bot nor dabble in RMT, we do buy NCoins and Gems as support to NCsoft. However, I am disappointed at how NCsoft has rewarded our loyalty and support.

Our family has bought four Guild Wars 2 accounts/games. One was bought physically, three others were bought online because the local retail outlets ran out of stock. My husband and kids could not wait any longer and we had to buy the accounts/games at the bloated price of $75 instead of $58. But supply and demand…

Out of the three accounts bought online, two are active. However on Oct. 14, my daughter’s account(third account that was bought online) has been suspended. No courtesy was paid by sending an email explaining what exactly she was accused of.
—-
Oct. 14, support ticket sent
- complied by providing the serial number, account name(email) and display name.
Oct. 15, escalated to Payment Review by Gabriella, NCsoft account support
- we still don’t know what is wrong with the account, still no explanation to the suspension
Oct.19, here’s what support said
…This Guild Wars 2 game account was closed as a result of a chargeback that was processed by the issuer of the credit or debit card that was used in (a) transaction(s) for this account…
Matt S.
NCsoft Payment Review
Oct. 19, sent screenshots of payments made, Paypal and allcdkey.com, also sent a screenshot of allcdkey.com’s email with the serial number for this particular account.

That was the last we’ve heard from NCsoft support.
—-

We did not ask for a refund/chargeback. My Paypal account still shows that the transaction(s) was completed and there was no reversal, this also was shown on the transaction records of allcdkey.com. $75 did not get credited back to my Paypal account.

My daughter could just sadly watch us – her mom, dad and brother – playing in WvW, dungeons etc. She who did not do anything wrong could not even log in the game. Meanwhile, I can still see groups of ranger bots roaming around and RMT yellers spamming the chat. That’s a huge stinging slap to our faces.

Sure, I could just buy another game. Maybe that’s what this is all about since there are no subscription fees, just terminate random accounts and people who are hooked will buy the game again. But how can I be sure the same thing won’t happen with the new account?

I am hoping that this isn’t the case though. I am hoping for a resolution.
My daughter, she is praying to have her account back.
And the four of us, we are eager to play together in-game once again.

Incident: 121014-000400

At first glance — and I will look into this more thoroughly — it appears you purchased from a non-authorized third-party seller. And while you did not ask for a charge-back, they did. Alternately, they used a fraudulent (stolen) credit card and the account was closed and refunded to the legitimate card holder.

In any event, we truly are not the source of this problem but we are unable to correct it, either, because the payment was reversed. We have not received a cent for the game, and the company appears to have made pure profit from you while costing us the fees involved in the charge-back or refund.

I’m very sorry that this happened to you, and I would love for us to be able to help you. Unfortunately, you need to go back to the seller and demand a refund. Then, after you purchase a new code through the official website you can add the legitimate code to your daughter’s account. She will be able to add to her own account, she will not need to start over.

Very, very sorry that you were taken advantage of like this. Please let me know that you’ve been able to get this resolved with the seller; I will be keeping your family in my thoughts!

The timing on the waves is currently a bit off. With a few tweaks, things will be running much smoother

Fikfain.5849:

Gaile Gray.6028:

I can’t think of any way that our transactions are getting flagged as being more risky than others. I’m sorry for the inconvenience — I wonder if there’s a way for BofA to “white list” your purchases through the Gem Store.

Thanks, I’ll look online for a white list option and give them an opportunity to explain why they are being overly sensitive on this one vendor. I would have thought after manually okaying my previous gem purchases they would have learned that it is fine, but I guess not as well.

If we can help in any way, go ahead and submit a ticket to Support and an agent will try to see if there’s a way to ease this for you. Thank you again for your support of our game!

What error do you see? More information will help us track down what’s causing the behavior you’re seeing.

I am not sure if you’re asking about the validation request or the change your password request. Let me give details on both:

Validation Request

Validate Your E-mail Address

((Text about validation))

To update your email address, [live link: click here].

Then there are two buttons:

Cancel and Send

If you click “Cancel” you can enter the game without validation.

Change Your Password Request

On the second page, there is a red flag asking you to change your password. You are NOT required to do this. Simply click the large red “Play” button in the lower right and you’ll skip that step.

Please note: There is more information on the password change recommendation here.

Dark Priest.3041:

Is it possible to resolve this issue without creating a ticket? I don’t want to contact support because they save ticket typing permanently. So I don’t want to publish my credit card information there.

More information for you: You do need to create a ticket because this is a personal issue that involves sensitive details. However, please be assured that we do not request and never retain your full credit card number. The team may ask for the last four digits, only to identify the card in question. This level of information is not a security risk.

Hi Ryadell, there is no way to re-play your opening cinematic, but you could create a new character with the same choices, watch the cinematic, then delete the character.

If you don’t recall exactly what options you chose at the end of your character creation, you can load him/her and press H to open the Hero panel, then select the “My Story” icon on the left, and finally select “I’m <Name>” at the top of the list. Your choices will be listed at the right.

Just a reminder…

These threads are for discussing WvWvW calmly, constructively, and without personal attacks. If you can’t show good sportsmanship, refrain from calling players or guilds out on what you perceive to be cheats or unjust actions, and be polite, this thread is not for you.

Please note – players ignoring the Code of Conduct will not be given a free or lenient path. If you see someone breaking the rules, report the post (click the little black flag in the bottom right-hand corner of the offending post). Do not be the person that violates the rules by responding in kind.

Remember to play fair and play nice. Failure to do so will result in the permanent closure of this thread.

Thanks!

The Buff to the Mark 2 golem was a bug that is being remedied.

Story Mode actually received a tiny nerf as the fire golem is much easier there now.

Please post in the “Tickets for Review” thread above. We cannot expedite the issue, but if there is a problem that needs to be addressed — for example, if a ticket has been accidentally routed to the wrong team — listing your incident and brief description in that thread will be helpful.

Hi folks.

In the interest of allowing the worlds to have a place to discuss their matches, we’re going to re-open this thread one last time.

Let me be perfectly clear here first though – we have taken the time to clean this thread up, and trust me, there was a lot to be cleaned out.

These threads are for discussing WvWvW calmly, constructively, and without personal attacks. If you can’t show good sportsmanship, refrain from calling players or guilds out on what you perceive to be cheats or unjust actions, and be polite, this thread is not for you.

I have re-opened this thread, but note that it comes with a caveat… players ignoring the Code of Conduct will not be given a free or lenient path. If you see someone breaking the rules, report the post (click the little black flag in the bottom right-hand corner of the offending post). Do not be the person that violates the rules by responding in kind.

With that, this thread is now open – remember to play fair and play nice. Failure to do so will result in the permanent closure of this thread.

Thanks!

Red.1903:

So i tried logging in it said to me that i participated in gold sales BUT IM 100% SURE i didnt do nothing i deleted every mail i got i reported every spammer/bot i saw so am i getting banned for trying to help the community please HELP ME OUT I LOVE THIS GAME I DO NOT WANT TO BE BANNED FROM IT FOR DOING NOTHING pleaase help me out and where can i contact the game developers or anyone who can help me with this issue i love playing this game its halloween time i dont want to miss out on anything please help me out :’(

Red, please don’t be offended by the current situation. It could be that your account was compromised and that the person who stole access then used the account for something bad, like spamming gold advertising or botting. If this is the case, the Support Team will help you get back on your account!

Thank you for letting me know. I’m glad that you successfully made the purchase!

There is a forum thread for players who have been waiting 3 days or more for a ticket resolution. I will say that the Error 45 issues are the trickiest of all, and that their resolution can take a while. That is why you see a lot of “In queue, awaiting review” in the “Tickets for Review” thread. However, you are welcome to post there as well, if you wish.

Hi Saladin. Have you submitted a support ticket? If so, I’d like to track it, so please post your 12-digit incident/ticket number.

If you haven’t submitted a ticket, would you please do so? I can’t imagine why this is not working, and I’d love to get the details, too!

This was fixed in last night’s update, so it is recommended to attach the mobile authenticator again, if you removed it.

Shadestrike.4372:

I have completed the story TWICE and have received no token. My patience is at breaking point.

Completing the dungeon’s story MODE does not award a token. Completing your personal story does. Also, make sure your mail inbox is receiving new mail; if it’s full, you won’t get the token until you clear it out.

Hmmm. I’ll do a check and see what I can learn about this.

Thanks for the report.

Completing story MODE of the dungeon does not award a token. Completing the personal story does. Also, make sure that your inbox is receiving incoming mail; if it’s full you won’t get the mail until you clear it out.

Hey there. No cause for alarm — we do use Bluehornet to send our larger mailings.

I appreciate your caution, though, and encourage you to always check emails carefully, especially anything that has a live link. You should mouse-over the link and view it before you click, or if it’s a fully-written link, you can left-0clic, copy, right-click and insert it into your browser and go to the linked page, instead of simply clicking (because what its revealed on the page may not show the actual go-to link).

The above may seem a tad overly cautious, but since the suggestion was told me by one of the ArenaNet founders (who knows a ton about security), I think it’s great advice.

We have pressed the magic button and paid tournaments should be live within 5 minutes. Thank you all for your patience and enjoy.

Jon

I just wanted to take a moment of your time and let you know that we have pushed a new build of Guild Wars 2 live which should help to resolve this issue. At your earliest convenience, please try logging into Guild Wars 2 and let us know if you continue to experience this issue. If you do, please include a screen shot and the following log files:

First, please run Guild Wars 2 using the -log command below. This will generate a log file of what is happening when you attempt to run the game. To do this:

1. Locate your Guild Wars 2 shortcut

2. Right-click and select “Properties.”

3. In the “Target” line, add -log to the end.

Note: Please make sure-log is outside of the quotes:

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -log

Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -log”

Once completed, a file called “GW2.log” will be generated in your “Documents” folder under the “Guild Wars 2” folder. We would like for you to attach this file in addition to a screenshot of the error window to the thread.

Please note: This concerns error code 7:1000:7006:836:101 specifically. This is a different connectivity issue than those who may be receiving the 7:11:3:189:101 error code.

I just wanted to take a moment of your time and let you know that we have pushed a new build of Guild Wars 2 live which should help to resolve this issue. At your earliest convenience, please try logging into Guild Wars 2 and let us know if you continue to experience this issue. If you do, please include a screen shot and the following log files:

First, please run Guild Wars 2 using the -log command below. This will generate a log file of what is happening when you attempt to run the game. To do this:

1. Locate your Guild Wars 2 shortcut

2. Right-click and select “Properties.”

3. In the “Target” line, add -log to the end.

Note: Please make sure-log is outside of the quotes:

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -log

Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -log”

Once completed, a file called “GW2.log” will be generated in your “Documents” folder under the “Guild Wars 2” folder. We would like for you to attach this file in addition to a screenshot of the error window to the thread.

Please note: This concerns error code 7:1000:7006:836:101 and error code 3032:1002:3:4350:101 in which players were disconnected every half hour specifically. This is a different connectivity issue than those who may be receiving the 7:11:3:189:101 error code.

I just wanted to take a moment of your time and let you know that we have pushed a new build of Guild Wars 2 live which should help to resolve this issue. At your earliest convenience, please try logging into Guild Wars 2 and let us know if you continue to experience this issue. If you do, please include a screen shot and the following log files:

First, please run Guild Wars 2 using the -log command below. This will generate a log file of what is happening when you attempt to run the game. To do this:

1. Locate your Guild Wars 2 shortcut

2. Right-click and select “Properties.”

3. In the “Target” line, add -log to the end.

Note: Please make sure-log is outside of the quotes:

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -log

Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -log”

Once completed, a file called “GW2.log” will be generated in your “Documents” folder under the “Guild Wars 2” folder. We would like for you to attach this file in addition to a screenshot of the error window to the thread.

Please note: This concerns error code 7:1000:7006:836:101 specifically. This is a different connectivity issue than those who may be receiving the 7:11:3:189:101 error code.

Hello everybody,
thanks for your feedback.

Hello everybody,
this thread is off-topic and because of that, it will be locked.
Thanks for understanding.

Not all of the achievements are completable in Act 1.

Hello,
thanks for your feedback.

Hello everybody,
thanks for your feedback.

He’s fixed in the build we just pushed.

This is fixed in the current build!

UPDATED GENERAL

• Fixed a bug that caused frequent PvP crashes. This was the final known bug preventing the activation of paid tournaments. (We will again take a night to make sure these are stable to ensure that the player experience when spending gems on tournaments is as good as it can be. Barring unforeseen issues, we will enable paid tournaments tomorrow morning when we are in the office to support their launch.)
• Fixed various crashes
• Fixed counts for Halloween achievements
• Added an instance entry that will let all players who reach Fort Trinity to go into Trahearne’s office
• Several parts of the scavenger hunt will no longer break if too many players are interacting with them
• Fixed an issue causing players with linked mobile authenticators to be regularly disconnected from the game
• Fixed an issue in two of the Arah chains where a door would remain closed

Please check for other posts on the same topic before making a new thread.

https://forum-en.gw2archive.eu/forum/support/bugs/Battle-of-Fort-Trinity-still-bugged-Personal-Story-1/519415

We’ve tried this multiple times with 1,2, and 5 players, and have not encountered this bug. : (

AFAIK anyone who has completed the story has been sent a Pact token. Make sure your inbox is allowing new mail.

Unfortunately, no, I don’t know of a workaround. Also, with all the high-priority fixes going in for the Halloween update (crash bugs that can affect all players, for example) I’m not sure when this fix will get pushed to Live.

Hey, everyone. As mentioned earlier in this thread, the team has taken on board your feedback and concerns.

We’d recommend not throwing away or selling the items you’ve been receiving in the Black Lion Chests, as we’ll be providing ways in which those items can be used to obtain Halloween-related items…

We’ll have further updates when they become available.

Thank you again for all your feedback.

That tweet was misleading. Halloween will end on the Nov 1st, approximately 6PM eastern time.

There is a one-time event in Lion’s Arch on the 28th. Watch the progress bar in the Grand Piazza.

We are working on a “remember this connection” type feature so that you don’t need to provide a secondary code for recognized login locations. That should be available soon.

Additionally, we’re always open to feedback and suggestions for the game’s security features; if anyone has any specific ideas, please feel free to post them in the official feedback thread.

Thanks!

If you’re getting disconnected, that’s a separate issue we’re tracking in the Tech Support forum, so please post there with your full error code. Thanks!

Thanks for your reply. For the record, I didn’t lock the other topic, and I’m not actually sure who did; my apologies for the confusion.

There are indeed a lot of bots, and this is something we are actively working on curtailing. In fact we’ve made some great strides in this area and hope to see some really visible results in-game in the next few weeks. Rest assured we take this issue very seriously and are working as hard as we can on getting it taken care of.

We keep close track on the number of compromised accounts and it is certainly not enough to explain the volume of bots in-game. Sadly, there are plenty of other sources for these accounts besides just stolen credentials; I can’t go into much detail beyond that, unfortunately.

I have no reason to believe that your personal security practices were at fault here; what we typically see is that it’s some third party’s security that is compromised, and account information is harvested from other services. If any of your passwords happen to be used in multiple online services, and one of those other services is breached, it is entirely possible for an attacker to obtain that password and try it against a multitude of services (such as GW2). We are aware of other services that have been compromised in the past and their databases of account information have been used to try and break into GW2 accounts. All it takes is one stolen database and everyone is suddenly at risk.

This is why we strongly encourage all of our players to select unique passwords for Guild Wars 2 and not reuse them for any other service. This is a good habit to be in generally, and for someone who is security conscious such as yourself, it’s a great tool to have in the arsenal against attackers.

Update on paid tournament status: we’re still working to correct some bugs, so unfortunately paid tournaments will not be activated today. We’re looking at tomorrow for those to come online. Thanks again for your understanding and for hanging in with us while the team works to fix those bugs.

Woo hoo! I’d heard rumors those were going to be sent today, so I’m glad to see confirmation!

I know it was a long wait, so thank you for bearing with us! We appreciate your patience on this matter.

While a screenshot is normally helpful in tracking down an issue, crashes are different: we need the information from the “Show Details” section of the crash report to determine what caused the issue.

The best way to report a crash is to fill out the text portion of the crash report with information on what you were doing when you crashed and any steps (if applicable) that you can take to reproduce the issue. Send it in to us by hitting the “Send Report to ArenaNet” button; those reports go straight to the programmers, with details they need to investigate the issue.

Submitting that report goes a long way towards helping us fix the problem, so keep sending them in!

Indeed. I agree that the creatures may be a bit on the weak side when faced up with higher level players. But I’m not sure if putting the doors in higher-leveled zones would have helped out the low-levels much either.

One thing that may help is that in the coming days, there will be even more content available. Hopefully this should help spread attention around.

Any continuation of that content will have a completely new reward item associated with it. You didn’t screw up.

Update: Saturday through Tuesday, 19 October through 23 October

121018-000088 Resolved
121011-002278 Received response today
121020-000483 Received response today
121019-000222 Received response yesterday
121017-000321 Final response sent 10/21
121018-002311  Need more information; please update ticket
121020-002032  Need more information; please update ticket
121019-000660 In queue, awaiting review
121019-000881  In queue, awaiting review
121018-000245 In queue, awaiting review
121018-001573 In queue, awaiting review
121018-002905 In queue, awaiting review
121019-001670 In queue, awaiting review
121020-000341 In queue, awaiting review
121020-000350 In queue, awaiting review
121020-000578 In queue, awaiting review
121022-002092 In queue, awaiting review
121018-002082 In queue, awaiting review

Please note that most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.

Please also note that people working for RMT companies — and in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update: Saturday through Tuesday, 19 October through 23 October

121018-000088 Resolved
121011-002278 Received response today
121020-000483 Received response today
121019-000222 Received response yesterday
121017-000321 Final response sent 10/21
121018-002311  Need more information; please update ticket
121020-002032  Need more information; please update ticket
121019-000660 In queue, awaiting review
121019-000881  In queue, awaiting review
121018-000245 In queue, awaiting review
121018-001573 In queue, awaiting review
121018-002905 In queue, awaiting review
121019-001670 In queue, awaiting review
121020-000341 In queue, awaiting review
121020-000350 In queue, awaiting review
121020-000578 In queue, awaiting review
121022-002092 In queue, awaiting review
121018-002082 In queue, awaiting review

Please note that most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.

Please also note that people working for RMT companies — and in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

You can stop the use of the authenticator, if you desire, or switch to the mobile authenticator. Please check guildwars2.com and review the Knowledge Base or contact support for assistance.

I can’t think of any way that our transactions are getting flagged as being more risky than others. I’m sorry for the inconvenience — I wonder if there’s a way for BofA to “white list” your purchases through the Gem Store.

https://forum-en.gw2archive.eu/forum/game/story/End-Story-Loot-spoilers/514905