Guild Wars 2

absolutemagnitude.6348:

account name: absolutemagnitude.6348

reference codes:
121029-000763
121026-003094
(added: 121029-000704)

It appears to me that someone (perhaps a family member) did a charge-back related to your game account, and, by necessity, the account was then terminated. I am not sure that you will be allowed to put a new code on an account associated with a charge-back. I suggest that you close our two of your tickets and focus your discussion on one. I have noted in the tickets that each of the three is related to one another.

tolunart.2095:

Kotik.7836:

On a side note, it seems people get banned for a fraudulent payment even months after the game purchase itself. It is highly suspicious as to why now and not earlier? why you are not warned for a fraudulent key when you try to create a new account?

It probably happens something like:

Shady ebay seller gets hold of stolen cc#, buys game code.

Sells game code to victim.

Next month, owner of stolen cc sees charges on his statement, reports card stolen.

CC company processes report, eventually notifies Arenanet.

Arenanet bans account bought with stolen card.

Victim wonders why he can’t log on.

The process can take several weeks to play out.

This is a pretty accurate outline of how some of these cases play out.

If your account was closed due to reasons outside your control — for instance, you were sold a code that was purchased using a fraudulent or stolen credit card — the Support Team may be able to help you re-enable the account.

Your first step, though, may be to see if you can add a new code to your existing account. If the fraudulent code was removed, you may find that you can add a new code. Give that a try first. After that, if you are not a fraudster (sorry, I need to say that!) and if you can establish the details that led to your account closure, contact Support for help.

There is no venue for appealing a name block. Names often are reviewed by multiple agents, and very, very seldom are reversed.

The name your chose is, as Grub pointed out, offensive in its reference to the mentally handicapped. It will not be reversed.

Glad to hear that. Thanks for letting us know.

We are looking into the issue and are working on a fix. I cannot give an ETA.

Please do exactly as requested: Contact Support. They will help you.

Tedori.4032:

Thank you for clarifying, but the post isn’t complaining about orders not being delivered, the post is addressing the fact that the Trading Post bugged on a lot of people who were in the middle of purchases, and that because of the bug (which still has the Trading Post down for maintenance, now) many people have lost gold. I have the same issue. The Trading Post window hung after I hit buy, and when backing out of the screen I discovered that the items had also not been delivered, I attempted a purchase again, since I had never received a message for a successful purchase. I’d like to have my money back, yes, but I’m not exactly hopeful that it will happen.

I don’t understand. The Trading Post doesn’t reach into an inventory and take gold. If gold is “missing” it is because an attempted transaction did not complete — but it definitely should complete, even after a pause (which can be of a varying length of time).

We believe that these issues have been resolved, and that items that were ordered will now have arrived. Someone can get duplicate items by clicking the “buy” button more than once. If that happened to you, or if a purchased item (verified by the fact that gold has been deducted) did not arrive, please contact Support.

There is an existing thread about this, in which I also posted. Closing this one, please use the other one

We heard your questions about extending the Halloween event for those of you affected by Sandy. Unfortunately we cannot do that, but the reason why we can’t is exciting: We are preparing for our big November update, which will start on November 16, and there will be content that will be in the game prior to that, leading up to the event. But we also want to use this moment to remind you all that your personal safety is much more important than any computer game. If you could be affected by the storm, please listen to the authorities and take every precaution to ensure you and your loved ones are safe. Tyria will still be there once the storm is over.

It could be that you got that message because you were not making a report, you were asking for a status check, which is not something we’d normally offer. (It would be rather foolish to do so, actually, as it arms exploiters with information that should be kept private.)

I cannot say why you got that response, and I am checking. But basically, the email address is intended only for exploit reports and not as a means for you to get an update on the status of a known exploit.

Thanks for understanding.

You were in breach of the User Agreement, the Rules of Conducts, and the Forum Code of Conduct. We do not have the option, right now, to force a display name change.

I’m sorry you don’t care for the name you were given, but we’re taking a firm hand with display names to avoid a degrading level of behavior in the game and on the forums.

Turismo.7612:

It’s your fault for using same e-mail/password like on other websites.

ANet DB was not breached so the responsibility is on you.

While bluntly expressed, at the core this is true. Security issues are individual and need to be handled (secured) or, if breached, resolved individually.

iBeach.5634:

My friend has still not been able to play for 2 months on the game that he paid for, and the botter still has access to his account freely using it to bot.

Please get your friend’s ticket number and post in the “Tickets for Review” thread and I will look into this matter for him or her.

There are a lot of people engaging in disallowed activities in the game: botting, gold sales, spam advertising, etc.

If you have submitted a ticket, the Customer Support Team will answer you. This is not a situation that deserves numerous forum posts.

Hey there Desert Trekker – Do you have any security software enabled? There are a couple of things that might cause this error message to occur, generally security software. Additionally your connection method may cause this error to pop up as well (such as if you’re tethering to a mobile device or connecting via Satellite connection).

You’ve posted before, and because this isn’t an account issue, I moved the thread to Player Helping Player, because I believe other players can advise you on how to get your rewards. If you have a ticket open — and I see you do — there’s no need to make new threads. You’ll get help from a fellow player or from Support, I’m sure.

Server transfers are free now, so no worries about joining World “A” and then moving to World “B” to be with your friend. Do be aware that the worlds can fill to capacity, but if you’re in the game, you two can discuss the matter and mutually choose a lower-populated world and both move there.

This is not an error, it’s a message to explain why you cannot use the name. The fact it’s given an “error code” is confusing, I’ll grant you.

Names will be released pretty soon, yes.

To which address did you send that email?

Hi Aurum – I would recommend updating to the latest drivers for your card. If you attach a DxDiag report to the thread or simply let me know what operating system you’re using along with the graphics card that you have I can locate the newest driver for you.

Also, you can check out Nividia’s Auto-Detect feature which should locate the most up to date drivers appropriate for your system: http://www.geforce.com/drivers

If you purchased gems, then yes, we will be sure that you get those gems back if you purchase an account. If you were given one of the free gem (test) distributions, then no, we cannot give you gems now.

Hi jonneymendoza – Do you have Mumble’s overlay enabled by chance? This could be the reason for this issue. The crash report shows that there is a conflict with that application where it says “module”:

—> Crash <—
Exception: c0000005
Memory at address 0000084c could not be read
App: Gw2.exe
Pid: 340
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15880
Module: mumble_ol.dll

Yes, we need to have security, because people use stolen or fraudulent credit cards and we must take measures to protect ourselves from that.

The team will help you. If you’ve been waiting 3 days, please post in the sticky Tickets for Review thread above.

Hi folks.

In the interest of allowing the worlds to have a place to discuss their matches, we’re going to re-open this thread one last time.

Let me be perfectly clear here first though – we have taken the time to clean this thread up, and trust me, there was a lot to be cleaned out.

These threads are for discussing WvWvW calmly, constructively, and without personal attacks. If you can’t show good sportsmanship, refrain from calling players or guilds out on what you perceive to be cheats or unjust actions, and be polite, this thread is not for you.

I have re-opened this thread, but note that it comes with a caveat… players ignoring the Code of Conduct will not be given a free or lenient path. If you see someone breaking the rules, report the post (click the little black flag in the bottom right-hand corner of the offending post). Do not be the person that violates the rules by responding in kind.

With that, this thread is now open – remember to play fair and play nice. Failure to do so will result in the permanent closure of this thread.

Thanks!

Wheres My Mtn Dew.7109:

Thank you so much for getting my account back up and running. I was stoked to see that while I did lose everything in my material storage the hacker did not get my gems! Thank you guildies who let me know that they saw my toon hawking gold, if it were not for their quick action I am sure my gems would be gone too!

So glad it worked out. Thanks for letting us know — it helps to see these posts, because then we know you know you’re good to go.

Hello everyone,

this post should answer your questions regarding bots:
https://forum-en.gw2archive.eu/forum/game/gw2/Lets-talk-about-that-GW2-Article-on-Gamespy/page/2#post558147

You may post your opinion there. This thread is closed.

Greetings

Aretak.3826:

What does in the queue even mean, there’s no average time for resolving the issues given and there a different types of issues that have come up. I don’t see why they can’t simply revert the bans and then actually compile evidence/information with which to conduct proper bans on the right people.

The update “In queue” is intended to let a player know that the account is still being reviewed. No timeframe is given because each situation is different and the time needed to complete a review varies.

Reverting bans and then developing evidence is not a prudent way to do business. Remember, the evidence already exists, that’s why the account is suspended. The review is intended to give players the benefit of a second look, another check, a gathering of further evidence — if any exists — to help them get back into their account.

Update – Saturday through Monday, 26 – 29 October – Part 1

121018-001631 Final response given 10/22
121025-000099 Under review by senior agent
121014-000662 Under review by senior agent
121020-000483 Under review by senior agent
121020-000350 Under review by senior agent
121023-002296  Under review by senior agent
121023-000291 Under review by senior agent
121022-002435 Under review by senior agent
121022-002419, 121025-001807 Fraudulent purchase. Please contact your seller to get a refund so you can purchase a legitimate copy.
121014-000579, 121023-000745 Under review by senior agent

Hello everyone.

For the latest official answer about the botting issue, please check here. As we have repeatedly said, we are very committed to fighting botters and currently working on a big solution while at the same time asking for patience and reminding the community that the best way of helping us is to keep on using the in-game reporting tools. Using the forums as a denounce tool will not unfortunately offer us any help.

Thanks for your understanding.

Hello everyone,

this post should answer your questions regarding bots:
https://forum-en.gw2archive.eu/forum/game/gw2/Lets-talk-about-that-GW2-Article-on-Gamespy/page/2#post558147

It’s not neccessary replying to it by creating this thread to prove a point.
Also, it’s forbidden to post screenshots calling out names, which should be well-known by now.

For those reasons, this thread is closed.

Greetings

Hello.

Zelot, check the last words about the botting issue here. As we have been repeatedly stating, fighting against bots has a top priority inside the team´s agenda.

Hi there, Steb.

Check this thread, where other users are complaining about the same issue. The team is aware of it and searching for a solution.

Thanks.

Hi there, Thong.

In this case you can send screenshots through the ticketing system to Customer Support and the issue will be looked into. Thanks for your collaboration!

Hi Seto.

The forums are not the best place for this kind of posts. We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks.

Hi Baladeva.

The forums are not the best place for letting us know. The best thing you can do is continue to report every incident of suspected botting behaviour you witness using the in-game ticketing system. Thanks for the continued reports and your patience. It’s greatly appreciated!

Hi everyone.

Sir Vincent, thank you very much for your feedback. However, this is not a bug description and therefore we will proceed to close the thread.

Thank you very much for your understanding.

An announcement from our Head of Community, Martin Kerstein -

“Due to community concerns about the effect of free transfers on world versus world, starting on November 1 we are going to change how often players are allowed to transfer worlds. After the update, players will be able to transfer worlds once every 7 days instead of once every 24 hours. We are also actively working on getting the guesting functionality in place. Thank you for your understanding.”

https://forum-en.gw2archive.eu/forum/info/news/Free-World-Transfers-Limited-to-Once-Every-7-Days

Ok, glad to hear it. The undead ARE supposed to stop appearing once the wraith is dead, I’m looking to see if that’s not working for some reason.

If you haven’t completed the “slaughter undead” step, keep killing.

EDIT: That doesn’t match up with what I’m seeing, the wraith isn’t attackble until you complete the “slaughter undead” step. Is that objective ACTIVE or COMPLETE?

Hello Smitty.

For this situation we would encourage you to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thank you very much.

What’s your current quest objecitive? There aren’t any respawning undead once you complete the step to slaughter them and trigger the wraith, so I’m not sure where you are.

Hello everyone.

Trickdaddy, the forums are not the best place to let us know about this. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thank you very much for your constant support.

Hi Manwiththemachinegun,

thank you very much for your feedback.

Hello everybody.

Ulari, we are sorry for the inconveniences that the quick patch may have caused to your gaming experience but the deployment of this patch was really necessary and therefore was done that way.

We will proceed now to close this thread.

Hello both of you.

We are sorry to hear your unfortunate episodes and we will forward the information to the team today. If you have sent already a bug report and a ticket to Customer Support, then they will investigate the internal error and deal with your incidence although it is highly unlikely that you will get back those tokens, I am afraid.

Thanks for letting us know and sorry for the inconveniences.

From whom did you purchase your codes?

Hello Ossus.

No need of creating such a thread if you correctly reported the issue.
Therefore, we will proceed to close it.

Thanks.

I just ran through it as a thief, if you don’t run through the middle of the portals (and draw all of the elementals to you) you can run around and face the boss and, at worst, 2 L15 elementals. (And that one level makes a big difference.)

Not a bug. The story mode of the dungeon, and the story step that takes place in the dungeon, are not the same thing. As you mentioned in the OP, you were on the L32 story step at the time.

I just ran through it with no issues, are you killing everything on the way or just trying to rush to the corpse? You can examine it once you’ve killed the critters in the way.