thanks for letting us know. I will proceed to forward this to the team today and keep the thread open to receive more feedback. Feel free to keep on posting should you encounter again this kind of problem.
this particular error has been already reported. I will forward this today to the team and keep the thread open to see if this issue gets resolved or affects more people. Please, keep on updating should you encounter new problems.
No worries, all suggestions are welcomed. In fact, the two that you are referring to, have been already suggested, specially the second one, and I will proceed to forward them to the team today.
Hello everybody,
thanks for your comments. However, some of you have already stated the reason for the even to happen at such time.
Thanks for your feedback & understanding.
No f in luck, check the link XiaMae gives, as this should solve your doubts. If you have any questions or concerns about any forum moderation action taken, please send an email to forums@arena.net where it will be looked into (however, note that we cannot give personal answers to all the emails that arrive for obvious reasons).
As this is no description of a website bug, we proceed to close the thread.
Thank you very much for your understanding.
This is certainly unfortunate. You should check with Customer Support to see whether this incidence could be solved somehow before the trial period expires.
There won’t be any “pay to win” system in GW2. This is absolutely against our philosophy of having fun in a game. The shop is only here to buy things that are not a must have in order to evolve and enjoy Guild Wars 2 at its maximum potential, and it will stay like this.
Make sure your inbox has room to receive new mail. It has a max capacity of around 10 mails, past that additional messages will get held in stasis until you clean out the inbox.
It’s been fixed, will be in the content update later this week. For now, as a workaround, release the trebuchet BEFORE your final shot lands and the cutscene kicks off.
Only posting it again because you said you were using your last update as a mark and my ticket number was posted before that post. Sorry if this is unnecessary.
This is precisely correct and thank you. If I have a marker (in my big ol’ post just above) then I know the ones below are more current then going back pages on the forum posts. Thanks for understanding.
Our Studio Design Director Chris Whiteside just posted this:
“I’d like to respond to concerns players have raised about ascended items. Please keep in mind that we’re releasing this as one portion of a massive November update that introduces and improves many aspects of challenge, progression, and rewards. With this and upcoming updates, we view ourselves as introducing large amounts of content with supporting systems and features, akin to an expansion pack, building on Guild Wars 2 through a series of live releases. So it’s important for us to be able to add an expansion pack’s worth of progression and rewards to support that content.
Our goal is not to create a gear treadmill. Our goal is to ensure we have a proper progression for players from exotic up to legendary without a massive jump in reward between the two. We will slowly add the remaining ascended gear items and legendary items in future updates to allow people time to acquire them as we add exciting new content that deserves exciting rewards. We will not be adding a new tier of gear every 3 months that we expect everyone to chase after and then get the next set and so on.
Ascended and infusion rewards will be available in both PvE and WvW over time, and be made available through all sorts of content around the world including existing content. PvP will remain unaffected to ensure our intended PvP balance going forward. We are also working on other reward and progression systems for the game that tie into current and new content and features. As you know we care very much about your support and opinion and are listening intently to what you say.
Finally we look forward to hearing your thoughts on the upcoming content, and we will ensure we share our thoughts with you on the experiences we share in the Lost Shores."
I’d like to respond to concerns players have raised about ascended items. Please keep in mind that we’re releasing this as one portion of a massive November update that introduces and improves many aspects of challenge, progression, and rewards. With this and upcoming updates, we view ourselves as introducing large amounts of content with supporting systems and features, akin to an expansion pack, building on Guild Wars 2 through a series of live releases. So it’s important for us to be able to add an expansion pack’s worth of progression and rewards to support that content.
Our goal is not to create a gear treadmill. Our goal is to ensure we have a proper progression for players from exotic up to legendary without a massive jump in reward between the two. We will slowly add the remaining ascended gear items and legendary items in future updates to allow people time to acquire them as we add exciting new content that deserves exciting rewards. We will not be adding a new tier of gear every 3 months that we expect everyone to chase after and then get the next set and so on.
Ascended and infusion rewards will be available in both PvE and WvW over time, and be made available through all sorts of content around the world including existing content. PvP will remain unaffected to ensure our intended PvP balance going forward. We are also working on other reward and progression systems for the game that tie into current and new content and features. As you know we care very much about your support and opinion and are listening intently to what you say.
Finally we look forward to hearing your thoughts on the upcoming content, and we will ensure we share our thoughts with you on the experiences we share in the Lost Shores.
Not sure what the protocol is when a topic moves from one subforum to another, but I’m just going to go ahead and repost my ticket number.
121108-000346
I have to tell you, that move of “my” thread from Account Support to Technical Support threw me for a loop! I got it moved back, as you can see, but I was a bit concerned when it disappeared right out from under me.
Folks — This thread is quite lengthy, and I’m finding when I have an opportunity to do a review, I’m sometimes looking at issues that are fully resolved or have had updates that the player received after s/he asked for help in this thread.
I need to find a way to do these reviews more efficiently, to allow me to help those of you in this thread but also attend to other posts, too, and to attend to my other responsibilities (which extend well beyond the forums). Therefore, I’m going to set my post immediately above as a marker.
If your issue is not on the list above, if the issue is still current, and if it is at least three (3) days old, please re-post briefly here.
I don’t need a lot of details in your post, but I do need to know that the issue is still current and that you haven’t had an final answer from Support.
Update: Saturday through Monday – November 10 – 12 2012
121111-000376 Resolved
121111-000197 Resolved
121110-002820 Resolved
121110-002795 Resolved
121110-002679 Resolved
121110-002031 Resolved
121110-001949 Resolved
121110-001810 Resolved
121110-000711 Resolved
121110-000597, 121110-001459 Resolved
121110-000574 Resolved
121110 000711 Resolved
121109-002621, 121109-000294 Resolved
121109-001935 Resolved
121109-001925 Resolved
121109-001904 Resolved
121109-001818 Resolved
121109-001390 Resolved
121109-001254 Resolved
121109-000673 Resolved
121109-000580 Resolved
121109-000533 Resolved
121109-000492 Resolved
121109-000304 Resolved
121109-000269 Resolved
121108-002602 Resolved
121108-000995; 121108-000995 Resolved
121107-003043 Resolved
121107-002491 Resolved
121107-002316 Resolved
121107-000620, 121107-001481 Resolved
121107-000446 Resolved
121106-000684 Resolved
121106-000468 Resolved
121106-000204 Resolved
121105-002200 Resolved
121102-000090 Resolved
121030-001688 Resolved
121027-000014 Resolved
121030-000601 Resolved; you may add your new code
121106-002590 Should be able to add a new code soon.
121107-001485 Should be resolved very soon.
121106-002554 Please update your ticket after you obtain a secure email provider. The team has not heard from you since 6 Nov
121109-000310 Please check your ticket; you received an answer yesterday
121105-002749 In appeals queue
121026-003093 Fraudulent purchase; under review
121027-000536 Fraudulent purchase; under review
121103-000852 Fraudulent purchase; under review
121027-001889 Fraudulent purchase; code disabled
121028-001786 Fraudulent purchase; code disabled
121030-000689 Fraudulent purchase; code disabled
121030-001699 Fraudulent purchase; code disabled
121031-001634 Fraudulent purchase; code disabled
121101-000206 Fraudulent purchase; code disabled
121101-000769 Fraudulent purchase; code disabled
121109-001357, 121109-000710, 121109-000692, 121109-001207, 121109-000883 Fraudulent purchase. Will not be reinstated. Please do not submit further tickets or repost.
121027-000291 (and 7 other tickets) Fraudulent purchase. Will not be reinstated. Please do not submit further tickets or repost.
121110-002674 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121109-002884 Flagged for fraud, but under review
121026-003005 Flagged for fraud, but under review
121108-000965 Botting. Will not be reinstated. Please do not submit further tickets or repost.
121109-000274 Botting; will not be reinstated
121108-001076, 121109-000601 Botting; will not be reinstated
121109-001016 Botting; will not be reinstated
121110-000383 Botting; will not be reinstated
121108-002146 Botting, under review
121110-000184 Botting, under review
121110-000847 Botting, under review
121109-001736 Appears to have charge-backs; under review
121105-000282 Ticket was closed in error; I reopened it to ask that you get the help you need.
121109-002852 Under review; thanks for contacting PayPal – that should help!
121030-000078 Under review; thank you for the updated information
121101-000953 Under review; thank you for the updated information
121108-001176 Under review; thank you for the updated information
121109-000411 Under review; thank you for the updated information
121109-000532 Under review; thank you for the updated information
121111-002238 Under review; thank you for the updated information
121023-002139 Under review due to updated request
121025-001273, 121101-002527 Under review due to updated request
121102-001075 Under review due to updated request
121025-002761 Under review
121107-002636 Under review
121108-000481 Under review
121108-000720 Under review
121108-001287 Under review
121108-002932 Under review
121109-001543 Under review
121110-000139 Under review
121110-002647 Under review
121110-002727 Under review
121111-000201 Under review
121023-001540 Under review
Notes:
Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.
When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.
Update: Saturday through Monday – November 10 – 12 2012
121111-000376 Resolved
121111-000197 Resolved
121110-002820 Resolved
121110-002795 Resolved
121110-002679 Resolved
121110-002031 Resolved
121110-001949 Resolved
121110-001810 Resolved
121110-000711 Resolved
121110-000597, 121110-001459 Resolved
121110-000574 Resolved
121110 000711 Resolved
121109-002621, 121109-000294 Resolved
121109-001935 Resolved
121109-001925 Resolved
121109-001904 Resolved
121109-001818 Resolved
121109-001390 Resolved
121109-001254 Resolved
121109-000673 Resolved
121109-000580 Resolved
121109-000533 Resolved
121109-000492 Resolved
121109-000304 Resolved
121109-000269 Resolved
121108-002602 Resolved
121108-000995; 121108-000995 Resolved
121107-003043 Resolved
121107-002491 Resolved
121107-002316 Resolved
121107-000620, 121107-001481 Resolved
121107-000446 Resolved
121106-000684 Resolved
121106-000468 Resolved
121106-000204 Resolved
121105-002200 Resolved
121102-000090 Resolved
121030-001688 Resolved
121027-000014 Resolved
121030-000601 Resolved; you may add your new code
121106-002590 Should be able to add a new code soon.
121107-001485 Should be resolved very soon.
121106-002554 Please update your ticket after you obtain a secure email provider. The team has not heard from you since 6 Nov
121109-000310 Please check your ticket; you received an answer yesterday
121105-002749 In appeals queue
121026-003093 Fraudulent purchase; under review
121027-000536 Fraudulent purchase; under review
121103-000852 Fraudulent purchase; under review
121027-001889 Fraudulent purchase; code disabled
121028-001786 Fraudulent purchase; code disabled
121030-000689 Fraudulent purchase; code disabled
121030-001699 Fraudulent purchase; code disabled
121031-001634 Fraudulent purchase; code disabled
121101-000206 Fraudulent purchase; code disabled
121101-000769 Fraudulent purchase; code disabled
121109-001357, 121109-000710, 121109-000692, 121109-001207, 121109-000883 Fraudulent purchase. Will not be reinstated. Please do not submit further tickets or repost.
121027-000291 (and 7 other tickets) Fraudulent purchase. Will not be reinstated. Please do not submit further tickets or repost.
121110-002674 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121109-002884 Flagged for fraud, but under review
121026-003005 Flagged for fraud, but under review
121108-000965 Botting. Will not be reinstated. Please do not submit further tickets or repost.
121109-000274 Botting; will not be reinstated
121108-001076, 121109-000601 Botting; will not be reinstated
121109-001016 Botting; will not be reinstated
121110-000383 Botting; will not be reinstated
121108-002146 Botting, under review
121110-000184 Botting, under review
121110-000847 Botting, under review
121109-001736 Appears to have charge-backs; under review
121105-000282 Ticket was closed in error; I reopened it to ask that you get the help you need.
121109-002852 Under review; thanks for contacting PayPal – that should help!
121030-000078 Under review; thank you for the updated information
121101-000953 Under review; thank you for the updated information
121108-001176 Under review; thank you for the updated information
121109-000411 Under review; thank you for the updated information
121109-000532 Under review; thank you for the updated information
121111-002238 Under review; thank you for the updated information
121023-002139 Under review due to updated request
121025-001273, 121101-002527 Under review due to updated request
121102-001075 Under review due to updated request
121025-002761 Under review
121107-002636 Under review
121108-000481 Under review
121108-000720 Under review
121108-001287 Under review
121108-002932 Under review
121109-001543 Under review
121110-000139 Under review
121110-002647 Under review
121110-002727 Under review
121111-000201 Under review
121023-001540 Under review
No matter what your location, this is still just two days old.
For fairness, I’m not researching tickets newer than three full days in age. Please do not post until your ticket truly is at least 3 days old or older, as the subject line states. Thank you for understanding.
It sounds like you may have checked the remember this network option when originally setting up your mobile authenticator. If that’s the case, every time you log in from your normal IP it should not prompt you for the authenticator code as you had already entered it once and authorized your location. by using WTFast, you are essentially accessing the game from a new IP address which your client would not recognize and as such prompt you for your authenticator code. Hopefully this answers your question.
@Ixchel
There is a free trial program called PingPlotter Standard that you can use. We recommend you use this program as it creates a graphical representation of the network and your current connection. This program is not supported by NCsoft. You can find the program and information on how to use it at http://www.pingplotter.com/download.html
Make sure your inbox has room to receive new mail. It has a max capacity of around 10 mails, past that additional messages will get held in stasis until you clean out the inbox.
I would like to expand some on what Ashley said earlier. First off, the majority of all the tracerts we received all showed significant packet loss on the FastWeb network. More specifically, the majority of the loss was happening on the 89.96.200 and 89.97.200 hops. All of the tracerts we reviewed routed through those IP ranges.
I also want to point out that you all are not the only ones that appear to be having this issue. After looking around the internet some, I am seeing the exact same reports from people who are currently playing Battle Field 3 and World of Warcraft in Italy on FastWeb.
Now, I know some of you have been attempting to contact FastWeb with little to no resolution. I can only recommend that you send them any tracerts you may have run that clearly shows there is an issue that will need to be resolved.
Unfortunately, since this issue lies with your service provider there is not much ArenaNet can do to fix this issue. However, I will see if there is anything else I can do on my end that may help make FastWeb aware of this issue.
On Friday November 16th at noon PST (20:00 GMT) the weekend will kick off with an Event in Lion’s Arch that you don’t want to miss. This will trigger events in other parts of Tyria as well.
*On Saturday November 17th at noon PST (20:00 GMT), another phase will kick in.
Each phase is triggered by a special event, but you will be able to enjoy additional content afterwards even if you cannot make the kick-off time. There is one exception:
The event will culminate in a big Finale on Sunday November 18, make sure you will not miss it. This will be a onetime only event chain that will run multiple hours, and it will kick off at noon PST (20:00 GMT). Again, this will only run once, so make sure you will be there! There will be plenty of content available to enjoy that will remain permanently in the world as a result of the outcome of this event on Sunday.
We will give you more details once we get closer to the event, but wanted to give you an early heads up so you can plan accordingly.
Gaile, I just got a response on my ticket saying my code was obtained fraudulently. This while it was directly purchased off your site. They say the buyer used stolen credentials ? My “buyer” would like to contact you guys, preferably through phone to set things straight. Is there any option for him to get in contact within a regular time frame because tickets don’t seem to be a reasonable tool to have a decent conversation. Please let me know,
PS : Asking for elaboration got me a copy-paste message from the same GM. Where on earth is the service ?
Airi
Oddly, I just sent an email to the team asking why our players were getting this message when they purchase from us. Some people are cheated by third-party sellers. Some players do use a fake/fraudulent CC to purchase from us. But the message that some people are getting is sort of mixed up.
I’m sorry for the confusion — for you and for others who got that message — and I’m working on getting things more clearly expressed for everyone.
Hey guys – Thanks so much for all of the data you all have submitted in regards to this issue. Our network engineers have looked into the issue and I think that you have all seen that this does appear to be an issue with the Internet Service Provider, Fastweb. If this is your ISP and you are being affected by this issue, I would highly recommend contacting Fastweb and bringing this issue to their attention so that they can be of further assistance to you.
I can’t say too much just yet, but we’re doing some work related to rewards and character progression in WvW even now. It will be a little while before we’re ready to talk about more details though. Rewards, progression, and incentives for play are hot topics around the office. We all care about this stuff and once we have some more details hammered out we’ll let you all know what we’re up to.
Hello
my guild wars account has banned for 25 days now as I was hacked and ‘permanently terminated for engaging or assisting in real world trading’ I have received emails that my account was logged on in China and North america, and since I live in Australia, this is not me. Could someone please help me as i don’t want to buy the game again and I really enjoyed playing it
My ticket —-001:000643:01120-—
Sorry, this is not a valid ticket number. Could you please repost the correct number?
Considering the map is being shipped with BETA status, I wouldn’t consider it proven from a competitive standpoint. I’m not saying it won’t ever be in the tournament rotation, just not right now. After talking to people, we aren’t considering the teleporting a bug. I also wouldn’t consider it an issue on the new map.
The question of high-capacity worlds is always with us. The best solution is often to mutually choose another world and have the guild move there. This can have an additional benefit in that a world with a lower population may allow the guild to add new members, where simply moving a single player to a full server (something we incidentally do not have the capacity to do) will only solve the problem in the short term and the minute the guild wants to add a new member, they’re in the same situation again.
Yeah i see your point but i have been with these guys for a while and im not sure they would be willing to move all 200+ members over to another world.
Its always full. I need to move there. Im just a commander trying to get back to his guild, can you help or no.
As far as I know there are no plans to enable some sort of “preferred transfer protocol” for any player.
