Guild Wars 2

You should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Hi there, glad to hear the updated drivers helped with the launcher issues you were having. If you would like further support with the screen going to the desktop when loading a map then definitely create a technical support ticket so that we can better assist you one on one.

Hi Feathers – I’m sorry to hear that you’re experiencing this issue. If you haven’t already I’d recommend creating a technical support ticket so that we can better assist you one on one.

As far as a refund goes, you will either need to create a support ticket to put in a request (if you purchased digitally from the Guild Wars 2 website) or you will need to contact the retailer you purchased the game from.

Hi Cael, as far as your case is concerned, I have reviewed your Game Advisor report and the crashes you are experiencing are the result of a known issue between Windows 32-bit Operating Systems and certain Nvidia cards. Due to the RAM limitations of the 32-bit Operating system the game is trying to run off of more RAM than is available which is causing the memory crashes. 32-bit Windows only uses approximately 3.5G total RAM including any video memory. The only options for a resolution in this case would either be to upgrade to a 64-bit operating system or to adjust your system settings to not use more than 3GB of memory. Unfortunately this is not something we can assist with doing as it’s a pretty delicate process which can cause severe damage to your system if done improperly.

Please understand that this issue is not isolated to Guild Wars 2 alone. Any application that will run or require more RAM than what 32-bit operating systems can handle will result in an out of memory crash.
We are aware of this issue and it is being looked into but we do not have an ETA on any kind of resolution other than what I had suggested previously.

Dolmur.2573:

It’s simply not viable to share every milestone plan with the public. Things get re-prioritized, postponed, cancelled, redesigned, etc all the time, and every time that happened there would be a crap-storm of complaining by the people who’s favourite feature didn’t stay on the list.

This is very true.

Dolmur.2573:

On a side note with this gear stuff, how about something useful to do with my overwhelming amount of account bound arcane powder?

There should be something in today’s patch to help with that, but I won’t spoil the surprise.

Hello everyone.

TheBum, as the other users have correctly pointed out, if you purchased the game before the 6th, then you can not send invitations. If you purchased after that day and you cannot send invitations after all, please, proceed to contact Customer Support.

Thanks.

pngs.3798:

Hello all!
Recently my account was released (banned for fraud payment) and support told me that I have to buy a new copy of the game to restore it.
I’m OK with that but I want to know If I buy it from official webstore (as soon as I am logged in with my released account) will the account be restored automaticaly or I will have to contact with support again?
Anyone having the same experience?
Anyone know the “steps”?

Thank you in advance
P.C.

You can access Account Management and try to add a code. If you are unable to do so, contact Support.

It depends on what kind of account you have, and whether it it linked or not. Please see your Account Management page to research this for your case.

Alana Owlet.6198:

My husband has had his forum account suspended “temporarily” for almost a month now, with no response from forum@arena.net, disregarding numerous email attempts to get an estimate on how long the ban was intended for.

?? How long do these temporary suspensions LAST? Is it unreasonable to expect Arenanet to at least tell their customers how long they will be denied access for violations, especially with the moderating being as heavy handed as it is?

It’s really not possible to investigate this without a display name. I can ask the forum team to review, but that info is essential.

In this case I would recommend creating a Technical Support ticket so that we can better assist you one on one. We may need to request some diagnostic information from you that you may not want to post in the forums. We can also assist you much more quickly this way as well.

The thread below should give you more information on creating a technical support ticket: https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi Nimmi – Could you please post your system specs along with a crash report? If you navigate to Documents\Guild Wars 2 it should be the ArenaNet.log file.

This will give us a better idea of how to diagnose this issue.

We are having issues with the Gem Store at the present time.* We apologize for that. The team is hot on the case, and I think you’ll see this resolved very quickly! (Lots of emails flew around today; we know this is important and it is being given a very high priority.)

The Gem Store issue of earlier today, which was preventing the acceptance of most currency types, is now fixed. Thank you for your patience!

Hi Zgroza Czarnych, could you please clarify the issue that you’re experiencing? Are you getting any kind of error messages at all? What exactly is happening when you try to launch Guild Wars 2?

Gathering tools go in their own slots, not the weapoh slow. Double-click on the tool and it should automatically equip it in the gathering slow, if you open the Hero panel, you’ll also see 3 gathering tool slots on the right, above your aquatic weapons.

highpielliot.5713:

I gave a code to my friend and he is going to be playing during the trial, im am just curious if my friends account will deactivated meaning that he will lose all of his characters if her were to get the game after the trial.

If your friend upgrades to the full game, he’ll be able to continue playing on his existing characters. Basically, he’ll simply unlock the game and continue.

If I understand you correctly, the answer would be that you cannot install a standard edition twice, so installing from your CD and then upgrading to the DDU wouldn’t do it. A completely separate and full account needs to be purchased.

If that is what you intend, then yes you could download the game onto the system using your account in order to get the files onto the computer. Where I get a little concerned, though, is when you have the account in your name and she wants to separate it into a second autonomous account. Perhaps one of our players who has done this can help you with advice.

You both should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

There have been no security breaches on our game or company servers. This truly is an individual case, and I hope you are able to track it down and re-secure your system and your game account. Please contact Technical Support if you need assistance.

I imagine you were able to reset through your Account Management page. If not, Support can give you a hand.

Hi JungleNin, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

I said “upcoming content update”. We have not had one this week, but one is planned for the Lost Shores update later this week.

Hello,

It’s possible you may simply need to update your drivers from from the video you had posted this could potentially be a hardware issue as well. I would first start with making sure you have a clean installation of the latest AMD drivers: http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

Hey all,

There’s a lot of feedback flying around about today’s patch. In the interest of keeping things clean and easy to find, all feedback will be merged into this thread.

Pyrial.2917:

Evan Lesh.3295:

Reworking the locker is on our list, and reorganizing the layout is something we could certainly do.

Why don’t you share your list with us? All of this cryptic, “can’t give too much information(tip of the iceberg)”nonsense is for third graders trying to disguise their crush on someone.

Its because making false promises is worse than not elaborating.

Joiry.2504:

Evan Lesh.3295:

Reworking the locker is on our list, and reorganizing the layout is something we could certainly do.

Any elaboration on this? I for one would like to see the locker become something that “eats” a piece of PvP gear and unlocks it for multiple removals (but obviously not salvageable at that point).

It should indeed be an unlock system. We haven’t designed how the new locker would work, but I would imagine it would be similar to dyes, and would be right inside your hero panel. i.e. Click slot, click skin. No reapplying upgrades.

I went and checked the history files for the creatures in question, and found there to be no changes to their HP or defenses recently.
Perhaps your previous party makeup had more damage output than your current ones are?

I fully realize how frustrating dungeons can be when they break – I run them with my characters and understand very well how annoying it can be.

The fractals dungeon team was comprised of some very fine folks, and I was just one of many. I’m not going to say any names (mainly because I want all those cookies and cakes), but know that there was a group of designers who worked on the Fractals dungeon

Hello everyone.

As already said, the big patch will come in due time and you will be all informed about this through the official channels. We ask for a little bit of patience till it arrives.

Thanks!

Hello,

Martin has an awesome write up Here.

The first event in Lion’s Arch kicks off at 12pm pst but there is plenty of other cool things if you can’t make it.

If you are referring to the Finale event on Sunday at 12 pm PST that is a onetime only event and it does not repeat.

Hope you can make it,
Sarah

You only need to be counted as a participant in the final event in the meta-event chain to qualify to get the event reward. As Sarah said, there’s not really a good way to predict when that final event in the meta chain will begin, as it depends on many variables such as player population, player skill, etc.

Hello everyone.

since the original answer of AleK has been answered and the thread has derailed into a negative exchange of retorts between users, which do not offer anything meaningful to the topic at hand, we will proceed to close it.

Thank you for all your contributions and understanding.

Windth.9675:

My friend is having issues logging into the free trial. To me it sounds like she forgot her password or is typing it wrong. She went to click on the forgot password on the client and it brings up a page that says Not Available. She goes to the website recovery to reset her password but it ask for a character name but since it is the free trial she has no character created. I told her to contact support with all valid information but now she panicking cause support with things are known to take days for a reply and the trial ends Nov 18th. So, here I am posting to assure and calm her.

She [chanlycabbage.2739] says this is happening…

I’m using my email address as account name
using the typical password as password
clicking login
“The Account Name of password you entered is invalid. Please check your information and try again.

The only way to get help on this is to continue to discuss with Support. However, I suspect your friend has a Guild Wars account, and it is that character they’re asking about — any character name associated with her GW account.

Doom.9814:

Hello
I have a brother and we both live together. Since there is only 1 account for 1 player, I mailed a free trial key to my brother’s email id and he can play the game using it. Is it by any chance bannable?
And from where can my brother upgrade to a free account? And is there any special offer or something if he wants to buy the key from the site?

No problem playing from the same IP or the same computer, as long as you have separate accounts. (Sharing accounts is prohibited.)

The trial has a “Upgrade to full account” button which your brother can click to get into the purchase page. There is a special offer for those who upgrade; more details in our FAQ, here: https://en.support.guildwars2.com/app/answers/detail/a_id/9268/kw/trial

We’ve been actively fixing old content while building new content. We have a team dedicated to fixing bugs found throughout the entire game, and they have been fixing bugs related to dungeons.
Dungeons have had less blocking issues than say open world bugs that stop event chains or break personal stories and keep them from being completed. I’m not saying Dungeons don’t have their problems, but open world issues have more of an impact than the ones in dungeons.

That being said, I am now moving off of the new dungeon team and moving onto the bug fixing team. My focus will entirely be on dungeons, so dungeon problems should be getting more concentrated attention on them.

Although there are waypoints, points of interest and new areas to unlock, these do not count towards map or world completion at this time.

Davies.4210:

I signed up on the 07/11/2012

Is that November 7th? If so, you should review the trial information, which will point out that you must have had an account in good standing and activated by 6 November.

If that is July 11, please contact Support.

Paul.2745:

I’m not sure if this is the right place for this post, but a friend of mine is having an issue with the free trial. I sent her an activation key last night and she went ahead and downloaded the game. When she enters that key, the game says it is invalid. I’m wondering if I was too late in sending the invite because the number of keys was supposedly limited? Thanks.

I believe she is probably entering the code incorrectly. Have her try again, carefully viewing each number or letter, being sure to not add spaces, etc.

If she continues to have issues, please have her contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

It’s certainly a possibility, but we feel that doing so will be very inefficient. Three islands must be completed between trips back to the hub area that saves your progress and advances you to the next level. You could certainly keep retrying to get your very first island to be an “easier” one, or one that you prefer over others, but if you try to quit the next island in hopes of going to a new one you will have to complete all 3 again. This would mean you’d have to get the preferred ones three times in a row with a possibility of 9 different islands. We feel the odds are so low in doing that, that you will run whatever island you get.

Also, in terms of difficulty, we tried our best to balance them accordingly. While some are shorter than others, or have different puzzle elements, we feel that you won’t be trying to quit tougher ones in favor for easier ones.

We cannot guarantee an exact amount of time. Unlike our previous beta weekend events, this finale will not be set to end at specific time on the clock. Much like larger events in our game, the completion time varies based off the players participating in the event. Set aside enough time to watch a couple of movies.

I hope that helps some.

Thanks,
Sarah

Make sure there’s room in your mailbox to receive new items. It has a max capacity of around 10 letters, past that any new mail will be held up and you won’t receive it until you clear out your inbox.

Because I just know this is going to arise in a few new players’ minds, I’m entering “Q&A Mode” for this:

Q: Why am I seeing a “Upgrade to a full account” button when I already upgraded?

A: We apologize for the continued presence of the button, but it all relates to events, builds, and so forth. The upgrade button should go away about Noon Pacific Time (8:00 PM GMT; 9:00 CET).

Sincere thanks to those of you who purchased the game — we appreciate your support!

Gilosean.3805:

If I sent a code to the wrong email address, can someone with a different email address use it? Or is a code permanently tied to the email it was sent to?

I think you’ll be ok. Give it a try and let me know, ok? As far as I know, unless the person on that wrong address uses the code, you can send it to the correct address. Unfortunately, if the code was used by the recipient, we cannot provide a new one.

Helkat.6401:

I sent a code to a friend of mine through the refer-a-friend email. Unfortunately, he has to work all weekend, and won’t be using it. Can I send the generated code to someone else, or is it permanently tied to his e-mail address?

Yes, you may (but to avoid conflicts amongst friends, be sure the one person hasn’t already shared and the code is available. )

ridma.3519:

does my friend be able continue his character if he made it during the free trial and then purchased the game afterwards?

Yes., he sure can!

intrepia.5983:

Gaile Gray.6028:

intrepia.5983:

A friend I invited for the free trial is unable to finish creating an account because he is being prompted for his GW1 password, which he doesn’t remember. I didn’t think it was mandatory to link the two accounts, but even if he claims not to have a GW1 account, he is told “A Guild Wars account already exists” and is only given the options of either linking the original Guild Wars account or visiting the support website. Any suggestions?

Is it possible for him to use a different email address? I think that if he purchases the game later, he’d still be able to link the accounts, and in the short term that might be a solution he could try.

This worked, thank you!

Oh great! Thanks a lot for letting me know.

rhizokeel.2065:

At first i registered using my invitational 3-days free play that my friend sent to me, after i registered, i can’t log on gw2 so i decided to use my newly bought cd’s serial code. Then i noticed while i’m playing, there’s a button at the upper left corner of my screen that says “Upgrade to a full account”. My question is, Is that okay? Did the serial code in my CD work?

duckswim.7602:

I also have the same problem, how to do?

Sorry for the button, but it should go away in an hour or two. And thanks to those of you who purchased the game — we appreciate your support!

As it says in the announcement, your account must have been in good standing and created before November 6th.

Hello everyone.

As already pointed out, the patch will arrive in due time and you all will be informed properly about it through the official channels. We ask for a little bit of patience till it comes.

Thanks!

Hello everyone.

Since this thread has derailed into something off-topic that has nothing to do with the original question (and there are already a number of threads in the forums asking exactly the same), we will proceed to close the thread. Remember that if you feel any action taken by a moderator was inappropriate, send an e-mail to forum@arena.net and the issue will be looked into.

Thanks for your understanding.

Did you do the previous story step (ogres) in a group?

https://forum-en.gw2archive.eu/forum/support/bugs/Story-Skipped-or-Changed-merged/first

BrunoBRS.5178:

it took me two suspensions to realize it, but every time you move a topic, everyone that gets the message “a topic you’ve posted on has been moved” or “a topic you’ve posted on has been merged” gets stealth-infractioned. how can i be so sure?

well, my first suspension, a few weeks back, i had a clean slate, no infractions. but being an active member of the community, i’ve had a fair share of topics that end up being merged or moved with time. at first, i thought it was just a moderator suspending me for no reason. i didn’t realize until the second suspension that the infraction/suspension system is automatic.

as a result, i’ve gotten a 2 days suspension a few weeks back, and just got out of a 4 days suspension because i post on a lot of topics, and topics inevitably get moved/closed.

for the love of all that is holy, fix that please. and if possible, at least clean my suspension history, and those stealth infraction points of all of the affected.

and before anyone mentions there are two infractions on that inbox, know that 1- they are the only two infractions i ever got (and i disagree with them, but the forums email doesn’t reply after weeks, so what can you do), and 2- both were after my first suspension, which means you can be suspended without a real infraction.

This is not true. The infraction system and PMs sent for moderator actions (merging/moving/splitting) operate on different systems. As stated in my post in News and Announcements. Only infractions that carry points contribute to forum suspensions. What you experienced is a bug that caused your infraction PMs to not be received. This is the highest-priority forum bug at the moment, and a fix is coming down the pipe. If you are not receiving infraction PMs, please email forums@arena.net to get a full report of your infraction history. Be aware, because of this bug, there is a backlog of emails and it may take some time to receive a response.

Hello Kotsios.

As Arkulin points out, I am afraid there is no way of returning that. Some people that had the same problem are suggesting a confirmation pop-up to be implemented in the future.