Dev Tracker

ETA of the event / upcoming fix

in The Lost Shores

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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The Lost Shores: phase 1, update

in The Lost Shores

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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Hi everyone,

We’d like to provide you with a quick update on the situation.

We’re still working on fixes to the Lost Shore events (related to NPCs Canach, Noll and Fahd al’Eshadhi). We have no ETA on when fixes will be deployed but we’re working as fast as possible to bring them to you.

We’ve also made a few changes to react to the lag that some players have been experiencing.

We’ll update you as soon as we know more.
Thanks.

Can't sell Unidentified Dyes

in Black Lion Trading Co

Posted by: Nicolle Rodgers.4926

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Nicolle Rodgers.4926

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Can you provide more information? What screen are you on in the Trading Post when you are unable to sell your unidentified dye? Are you seeing an error message?

Bjarl bugged? (COE path 1)

in Fractals, Dungeons & Raids

Posted by: Byron Miller

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Byron Miller

Game Designer

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Hey folks.

I posted this in another thread, but the issue has been identified and a fix is being worked on. Thank you for your patience.

DC in fractals. no way to get back in

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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We’re aware of the problem and are working on an active fix. Very sorry about this, hopefully it will be fixed soon.

CoE Path 1 Bjarl the Rampager Bugged

in Fractals, Dungeons & Raids

Posted by: Byron Miller

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Byron Miller

Game Designer

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Alaztor,

The issue has been identified and a fix is being worked on. Thank you for your patience.

New dungeon exotic bind on pick up?

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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We selected a range of different skins from across almost all aspects of the game for all the drops in the dungeon.

Fractal bonus item

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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We’ve been made aware of this and are actively working on a fix for it. The gaurenteed drops should be even and fair for everyone.

New dungeon exotic bind on pick up?

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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Thank you for pointing this out – they are certainly not intended to be soulbound on pick-up. They should function like all other exotic pickups in the game.

Forum Suspension

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The forum lead just responded and apparently there were a lot of infractions on that account. It has been reinstated, I believe, but please know that your husband is going to have to use good judgment or forum access may be permanently disabled.

I am just the messenger — I do not have the records, so please understand that I cannot answer questions about the infractions or anything of that sort.

Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unable to invite a friend.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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It’s the account I’m currently playing GW2 on.

This account — the one you are using to post — is the one you’re using to play GW2?

Sorry for my confusion, but the notes do not reflect that, so it’s an interesting thing to know.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

sPvP "gear" - Soulbound?

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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ooooo so the locker will eventually be able to hold multiples?

Was discussed a bit in a thread a while ago. We haven’t designed what the new locker would be. We just know it needs a revamp since we’re so limited as it is. I would imagine we would do away with needing to hold onto multiple because the whole system is meant to be for skin “unlocks”.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Instigating Spam a ban-able offense?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I would suggest you report and the team will investigate.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Issues With Friend Account Password

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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My friend recently signed up for the trial and he has forgotten his password :/, he is unable to use the ‘forgotten your password’ feature because he doesn’t have his serial code because of the refer your friend. Is there any other ways he can get his password back?

That’s a good question. I think that Support can help him, because he has a trial account. Please ask him to contact them through support.guildwars2.com.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

2 Guild wars accounts

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I have 2 guild wars accounts, my first account was REMOVED NAME which had factions, prophesies and eye of the north. My second guild wars account which is currently linked to my guild wars 2 account only has nightfall. I know I should have looked into the matter of combining my accounts into one awhile ago but I never got to it. So I am wondering if I could still combine them? I don’t have all the acces keys but I do know that I have all the games cases.

I edited to remove your account name for security protection.

Please contact our support team and they’ll be able to answer your questions. I do not know that it would be possible to combine the accounts, but the team can tell you for certain.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Banned for RMT

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The Support Team will review and reply to your ticket.

But yes, those involved in RMT purchase items, so that is no indication of innocence. In fact, they farm gold to acquire items to sell for real-world money.

I am, of course, sorry if your account was terminated for something you did not do and I am confident the team will review the case with professionalism and discretion.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forum Suspension

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Gaile, did you get my message above?

Yes, I did receive this information. I’m sorry that I missed it earlier, but I sent an email to the lead moderator to ask that he review this issue.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Bug] A Light in the Darkness

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Crashes are outside my control, unfortunately. Is it giving you an error? Have you sent in a crash report?

Banned due to server malfunction.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Accounts that are hacked, or believed to be hacked, do not receive a 72-hour suspension. If you were hacked or if we believed you were involved in botting, your account would have been terminated (pending investigation in the case of a compromise.) That is not what happened because you have a timer, indicating you were suspended for three days.

Something else happened here and it was most likely not in relation to latency.

Please await a response from the Support Team.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Suspended.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Your comments about the word filter lead me to believe you were in breach of the Code of Conduct, despite your protestations.

You’ve filed a support ticket. That’s the right thing to do in this situation. Bringing it to the forums, where the member do not have all the facts, isn’t appropriate. Please await your discussion with a support agent.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Bugged World Bonuses

in Bugs: Game, Forum, Website

Posted by: Matt Witter.6982

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Matt Witter.6982

Game Designer

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We are currently looking into this issue as one of our higher bug priorities. We want to thank everyone who posted and helped with the investigation of this issue. We are working daily on improving the overall state and experience of WvW. We would like to thank everyone for their patience and consideration.

-WvW Team

iberserker doing significantly less damage.

in Bugs: Game, Forum, Website

Posted by: Karl McLain

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Karl McLain

Game Designer

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I’ll re-post what was posted in the other thread:
Illusionary Berserker has not received a direct damage decrease. Instead, is seems that the damage reduction you (and I) are seeing is most likely associated this fix:
“Fixed a bug that caused many piercing, boomerang, and bouncing projectiles (those that hit more than 1 target) to continually increase in damage the more targets they hit.”
We are aware that this particular phantasm is now experiencing a significant drop in damage and are looking at getting it back to a more effective state.
-Karl

Mesmer Damage Nerf

in Mesmer

Posted by: Karl McLain

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Karl McLain

Game Designer

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Illusionary Berserker has not received a direct damage decrease. Instead, is seems that the damage reduction you (and I) are seeing is most likely associated this fix:
“Fixed a bug that caused many piercing, boomerang, and bouncing projectiles (those that hit more than 1 target) to continually increase in damage the more targets they hit.”
We are aware that this particular phantasm is now experiencing a significant drop in damage and are looking at getting it back to a more effective state.
Thanks for keeping the post civil and constructive!
-Karl

sPvP "gear" - Soulbound?

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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Chests can give any item type. Depositing your skins into the locker allows any of your characters to pull the items back out and use. Extra items you can salvage to throw into the mystic forge to get something specific. Unfortunately, the locker only holds one for now because of technical reasons.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

(BUG) The Hatchery (level 45)

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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BLTP ERROR: Invalid authorization

in Black Lion Trading Co

Posted by: Nicolle Rodgers.4926

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Nicolle Rodgers.4926

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This was around the time we were deploying some fixes to the Black Lion Trading Company. Some users may have experienced issues with the BLTC during that time. Is this still happening?

Screenshots: Adventures in The Lost Shores

in The Lost Shores

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Cool pics folks. Thanks for sharing! Keep them coming.

New Dungeon... So Much Grind

in The Lost Shores

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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The amount of tokens you receive increase with each scale so keep going!

Human mission Accusation: Mortars won't fire

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Which part? It’s a long story step, so I need to know your current objective.

Use a new serial code for a realeased account

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes, he can. That is why the agent was careful to say the account is “released.” Not all closed accounts can be released; we must take care that people who knowingly defraud the company are not able to add another, probably-sketchy code to continue trying to play. But in the case of your friend, he may have purchased through a third-party seller who was involved in the defrauding. As that is the case, we would welcome your friend back to the game, but naturally he must add a valid serial code.

Edit: Confirmed by Payments Team.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Password reset on a brand new account?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’m so sorry, you’re right! The “Ask a Question” button is broken right now. It’s absolutely our top priority to fix, so I believe it will be corrected very soon.

Support will be able to help your friend as soon as that button is fixed, so please continue to try to submit a ticket and the team will help her out!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unable to invite a friend.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hi there. I just checked your account, and the one listed with Pluppmupp.8293 is not a full account. It was last accessed during Closed Beta Test Number 3, in August, and it does not have game access rights.

Is there another account I should check for you?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

"Forewarned is Forearmed" Story line Bug

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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I believe I’ve found and fixed the issue, but I don’t have an ETA for when it will hit Live. It sounds like it’s working for you now, I believe the issue is if Forgal is interrupted as you reach each point, the story step won’t advance.

Did not get money from TP sale

in Black Lion Trading Co

Posted by: Nicolle Rodgers.4926

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Nicolle Rodgers.4926

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In that case, please file a ticket with Customer Support at support.guildwars2.com.

Unable to invite a friend.

in Account & Technical Support

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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When did you create your account? IaF is only available to accounts in good standing made before 11/7.

Patch has ruined my Asura's ears.

in Bugs: Game, Forum, Website

Posted by: Byron Miller

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Byron Miller

Game Designer

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Update:

We’ve identified the problem and are working on a fix for it.

Thank you for your patience!

What are we supposed to be doing?

in The Lost Shores

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Here’s some more information for a little help

http://wiki.guildwars2.com/wiki/The_Lost_Shores

Patch fixing precursors

in Crafting

Posted by: LinseyMurdock

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LinseyMurdock

Game Designer

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I am definitely working on the precursor scavenger hunt, but like others have said, things like this take time and I want to get it right. Not to mention, it’s not the only thing on my plate. Please do not expect to see the precursor scavenger hunt in the next patch. I may be awesome, but I am still only human and this is a fairly large amount of work to get done and done right. Please be patient!

Lead Designer – Living World

Email Verification Link "broken"

in Account & Technical Support

Posted by: MikeLewis

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MikeLewis

Lead Gameplay Programmer

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The link you sent looks correct to me; have you noticed any other oddities with browsing HTTPS sites or anything along those lines? Unfortunately the best thing I can suggest at this point is to carefully check your system for any software (including unwanted malware) that might be interfering with your web browsing.

Where can i buy a gem card ?

in Black Lion Trading Co

Posted by: Nicolle Rodgers.4926

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Nicolle Rodgers.4926

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Most major retailers will carry gem cards. If you can’t find them at a major retailer near you, make sure to ask if they have them in stock, and if not, whether they plan to order more.

Why are there no waypoints in FoM?

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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Res shrines are disabled in the FotM until your party has wiped, in which case you restart from a checkpoint. Just like in personal story instances.

Temple of the Silent Storm [Merged threads]

in PvP

Posted by: JonathanSharp.7094

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JonathanSharp.7094

Game Design Lead

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Thank you sooooo much for all the great ideas/feedback/suggestions!!!

We’ll be watching this thread over the weekend to see how everyone feels about the map!!!

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

When can we enter new dungeon?

in The Lost Shores

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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We are currently working on getting this up for everybody. Thank you for your patience.

could we mabye get a time frame please?
so that we know if its worth waiting a friday evening for that…

Try it now. The dungeon should be up for everybody at this time.

When can we enter new dungeon?

in The Lost Shores

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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We just restarted Lion’s Arch to fix the dungeon portal. You will be (or have already been) disconnected while we do this. Thanks for your understanding.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Kamohoali'i Kotaki

in Crafting

Posted by: LinseyMurdock

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LinseyMurdock

Game Designer

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who cares if he is or isnt the real worlds first creator of this legendary? at the end of the day he’s happy with the weapon and has come on here to show the rest of us how awesome it looks which is more than others who claim to have made it first chose to do.

Nice pics FILTHOUND.7659 and congrats on the legendary

i love when ppl post stuff like this, HE CARES. thats why he says it. personally the trident or whatever with the eels is 10x cooler than this one, i mean the devs couldnt even decide between a hawaiian or japanese name so they just merged it or something

Actually, it’s all Hawaiian. Kotaki is the last name of our illustrious former lead concept artist Kekai Kotaki who is Hawaiian. The concept for this Legendary is the last concept piece he did for us before moving on.

Congrats on your Legendary!!!

i didnt know you still looked at this section of forums lol

I had to take a forums break for a couple weeks while I was crazy busy with work and family stuff going on.

Lead Designer – Living World

When can we enter new dungeon?

in The Lost Shores

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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We are currently working on getting this up for everybody. Thank you for your patience.

Email Verification Link "broken"

in Account & Technical Support

Posted by: MikeLewis

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MikeLewis

Lead Gameplay Programmer

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Send me a PM with the full link, I’ll take a look and see if I can sort out what’s going on!

Event lag [Merged]

in The Lost Shores

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello guys.

I have proceed to merge the threads that are talking about the lag in Lost Shores. Rest assured that the team is working on it.

Thanks for your patience!

Email Verification Link "broken"

in Account & Technical Support

Posted by: MikeLewis

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MikeLewis

Lead Gameplay Programmer

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That looks correct… are you able to visit https://account.guildwars2.com/ in your browser?

Kamohoali'i Kotaki

in Crafting

Posted by: LinseyMurdock

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LinseyMurdock

Game Designer

Next

who cares if he is or isnt the real worlds first creator of this legendary? at the end of the day he’s happy with the weapon and has come on here to show the rest of us how awesome it looks which is more than others who claim to have made it first chose to do.

Nice pics FILTHOUND.7659 and congrats on the legendary

i love when ppl post stuff like this, HE CARES. thats why he says it. personally the trident or whatever with the eels is 10x cooler than this one, i mean the devs couldnt even decide between a hawaiian or japanese name so they just merged it or something

Actually, it’s all Hawaiian. Kotaki is the last name of our illustrious former lead concept artist Kekai Kotaki who is Hawaiian. The concept for this Legendary is the last concept piece he did for us before moving on.

Congrats on your Legendary!!!

Lead Designer – Living World