Guild Wars 2

Reworking the locker is on our list, and reorganizing the layout is something we could certainly do.

Hello everyone.

Wanyfer, I am afraid to tell you that such transfers are not possible. Besides, account sharing is expressly forbidden. If your brother wants to keep on playing in Tyria, then he should purchase the game and start creating his own characters.

Hello everyone.

As VanishingLight has correctly stated, it is a known bug inside the team and they are working to fix it. We ask you to keep on visiting the fore-mentioned thread and have a little bit of patience until the fix arrives.

We proceed to close this thread.
Thank you very much for your understanding.

Hello everyone.

Thank you all for your contributions. iLJumperMT, thanks for the suggestion, which will be passed on to the team today. For the time being you can always send screenshots to the following email address: exploits@arena.net.

We proceed to close the thread now.
Thanks for your understanding.

Hello everyone.

Let´s try to keep the conversation on topic. Please, do not derail into unnecessary remarks about the use of English of other players as this has nothing do to with the discussion at hand.

Thanks!

Perfect, thank you very much for all your answers. Since it seems that the question has been answered, we proceed to close the thread.

Hello everyone.

Kiri, we understand your frustration but opening a thread like this one does not really help. When did you or your wife send the ticket? If it has gone unanswered for three or more days, please, proceed to write the reference number and a little description in the following thread. Customer Support are the only ones who can help you both with this issue.

Thank you very much for your patience and understanding.

Hello everybody,
thanks for your prompt replies.

Hello Aewyn,

we understand your frustration but you need to wait for the answer of Customer Support, as they are the ones who can effectively help you. When did you send the ticket? If it has gone unanswered for three days, please, proceed to write the reference number in the following thread .

Also, if you have not done so, please check again this page for more information about how to unlink the authenticator. Hope this helps in the meantime.

Thank you for your patience and understanding.

Hello everyone.

Escthiil, we are sorry to hear that as we understand how much this affects your gaming experience. However, you need to write again a ticket to Customer Support as the forums will not help you resolving this issue. Loli Ruri is pointing out the right direction: the more details you give, the quicker and better they can help you and your account.

We proceed to close the thread.
Thanks for your patience and sorry for the inconveniences.

Hello everyone.

Seamouse, we understand your frustration. But as Kumu Honua points out, a great deal of players are getting their accounts back. The process can take time because it is done manually. If you sent a ticket, then rest assured that Customer Support will restore your account. Just wait a little bit, please, till it gets fixed.

If your ticket goes unanswered for three days, please, post your reference number in the following thread.

We proceed to lock this one.
Thank you very much for your patience and understanding.

Hello Leo.

Are you living in Europe? The Gem Store is currently experiencing issues and we are looking into it so the error you are getting is normal and you should be able to purchase gems later on. Here you can see that other people are having the same problem.

Thanks for your patience and understanding!

Hello Revelstoke,

thank you very much for the suggestion, which will be passed on to the team.

Hello everyone.

We understand your feelings but creating post in the forums like this one does not help. The patch will arrive in due time and you all will be properly informed about it through the official channels.

We close the thread now.
Thank you very much for your patience and understanding.

Hello Lheimroo,

of course the two suggestions make a lot of sense and will be forwarded to the team today. Thanks!

Hello everyone.

As already stated by some users, the forums are not the best place to post information or links like this one. It is indeed unfortunate that Dulfy has been banned but this is a personal issue that she, and no one else, needs to clarify with Customer Support. Rest assured that at the moment they are working hard to restore the accounts of players that were not botting whatsoever.

We proceed to lock the thread.
Thank you very much for your understanding.

Hello everybody,
due to the amount of attacks in this thread, it will be locked.
Thanks for understanding.

Hello everybody,
thanks for your prompt replies.

Hello everybody,
thanks Sco for your suggestion. However, this thread has derailed and it will be locked.

Hello everybody,
thanks for your comments and feedback. However, this thread has completely derailed and it will be locked.
Thanks for understanding.

Hello everybody,
thanks for your prompt replies.
This thread can now be locked.

Hello everybody,
thanks for your prompt replies.
This thread can now be locked.

Hello everybody!
Azjenco, please don´t rush into conclusions. This is information that can´t be disclosed at the moment.
Thanks for your feedback and understanding.

Hello everybody,
thanks to the OP for the post and feedback and to the rest of you for your comments. However, the conversation has run its course and this thread will be locked.
Thanks for understanding.

Hello karma,
thanks for your comment. This information will be posted in due time.

When did you run into this? That’s a bug we fixed several weeks ago.

I am sorry that you were not helped more quickly. We’re having difficulty getting paid by financial institutions while at the same time noting an increase in fraud, so we are necessarily acting with caution. The account notes indicate there is something deemed to be risky about the transaction, and yes, you will be given a refund.

Again, I’m very sorry.

Good luck! Like I said, I do agree that this story step can be toned down, and I’ll take a look at it once the next update goes through tomorrow. It will probably be a couple of weeks before I can get any changes in, though.

You should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Keep in mind that if your account was compomised (hacked) then your email may also be vulnerable and/or your computer may have a keylogger. You may want to log in from a trusted friend’s computer to get help. (But please keep your credentials private wherever you log in.)

intrepia.5983:

A friend I invited for the free trial is unable to finish creating an account because he is being prompted for his GW1 password, which he doesn’t remember. I didn’t think it was mandatory to link the two accounts, but even if he claims not to have a GW1 account, he is told “A Guild Wars account already exists” and is only given the options of either linking the original Guild Wars account or visiting the support website. Any suggestions?

Is it possible for him to use a different email address? I think that if he purchases the game later, he’d still be able to link the accounts, and in the short term that might be a solution he could try.

XyleHarkyn.7029:

Will these adjustments to the server capacity allow older players to move servers? I’ve been trying to move to Tarnished Vale for about a week now and it’s always full and it will be nice if I could give my friends an answer on where we are going.

I do not know that we will change the “one move per 7 days” rule. But with the adjustments, that should be far less necessary.

Perhaps it’s important to note that “infraction” doesn’t mean the account has necessarily suffered any time-out or penalty. Most “infractions” are in fact simply a warning, a means to tell people to follow the Forum Code of Conduct. We certainly do not mean to drive away good posters, but simply aim to maintain a pleasant and reasonable tone and a high percentage of solid, contributory posts.

One.6321:

Apparently NCSoft is firm on this issue. If you spend gems on anything, and experience any sort of bug when you do- you dont get the item, you get a different item, the wrong quantity etc. then your only recourse is to have your account banned to get a refund on the purchase.

Great way to treat your customers. So glad I paid $70 for this game to be treated this way

What you’ve posted is not accurate. If there truly is a game bug, we’ll bend over backwards to help those who are impacted. Once we’ve established that there is/was a game issue, we make adjustments to make sure the folks get their items. (See the CE/DDE item threads for proof of this.)

Naturally, individual situations take research. Anyone could claim “I bought this thing and it did not arrive.” But if the logs confirm that, we do our best to help. Some items, such as character slots or storage panes, are not eligible for review because they make a permanent impact on the account.

Each case is reviewed individually, and in some cases you will be able to add a code. But remember, the account was flagged for fraud and so we must be very conservative in allowing these accounts to get back into the game.

If someone is a fraudster — not flagged accidentally but actually using a fraudulent CC — we cannot afford to allow them to add another code. If someone is an innocent victim of a fraudulent reseller, we may be able to help.

There are other variables, so you really need to wait for help from the team, and an agent will review this for you. I’m sorry for the wait and hope it all sorts out well for you!

Oh pffft.

It’s not a TL;DR it’s a… umm.. “comprehensive” post!

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Glad things are ok.

Any characters — and there are several — that are marked as offensive will not be playable until your suspension expires and you are able to log in. Therefore, you’ll be able to rename the characters when you can log back into the game. In the meantime, the user name will be changed this evening.

Please discuss this with Support. If you have an existing ticket, you can update to make this request. Thanks.

Investigating.

The red circles are showing you where the dredge arillery is about to strike. You need to avoid them, since the artillery hits pretty hard. Once you reach the bridge you should be safe from the artillery, and you can carefully pull the dredge. Aggro’ing the entire group at once will cause problems. I just completed it as a L30 mesmer with sceptre/pistol (I don’t play mesmer much so that was the weapon set I was most familiar with) and while I agree that another balance pass will help, I was able to get through in one try without dying.

Keyloggers are usually related to computers, and phishing, and personal security, and generally are not specific to a game. They are common with bot and exploit programs, which is one of the reasons we discourage the use of third-party programs.

usnedward.9023:

Just wanted to let peeps here know that I had an issue with resetting my password and since I did not have a support account setup I had to use the web form. I think it took less than or maybe an hour to get them to correct it. I was scared at first because i saw a lot of complaints on service. I however am happy as a lark and it went very smooth.

Thank you for this positive and reassuring post! We are working very hard to reduce the time it takes to respond to issues and in many cases, the answer does come within an hour. We’ll continue to try to lower the time on the complex issues, like fraud and bot appeals, too.

merrydamn.9423:

so yesterday, i decided to change my email, so i contacted the support through my email and they asked me for my cd key. I told them it and they told me the email change was successful, however now when i log in i get a completely different account with a different lv 80 and my account is still there. I asked to change my email instead now i got 2 guild wars accounts with a lv 80 on both of them.

EDIT: To remove personal information

I edited to remove your account names. I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

What class are you? What weapons are you using?

Nicolle Rodgers.4926:

This is a bug. We are aware of it and are working to resolve it.

To be more clear. The ability to post buy orders for account bound items is a bug we are working on.

Hi Gerke, have you tried repairing your client yet? If not, I would recommend following the steps below:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

Hi Gideon – Is your Documents folder in its default location or have you moved it to a different drive?

This is a bug. We are aware of it and are working to resolve it.

tertle.4621:

So I just don’t think it’s a great short term investment. Give it 6 months and you’ll probably earn a nice profit.

Truth is, supply and demand will dictate that the items will be more profitable as long as other players want the skins. Thus far, other players definitely want them.