Guild Wars 2

Aevin.2391:

You can climb and jump over the walls that appear.

We’re well aware of it, and I feel fine with it. The walls that appear can be random, and I’m always in favor of player ingenuity to solve time sensitive problems.

I design them on paper, present them in a meeting to some other designers, make adjustments to them based on feedback, build/script it, play it, get feedback on it, adjust based on feedback rinse/repeat until it ships.
Other times someone else builds it based on the designs, but we work together on reacting to feedback and hooking it up in the game.

The meeting about the dolphin section garnered a lot of laughs when I presented it. To be honest I came up with the idea at home after a Rum-and-coke. It got people excited in the meeting, which made it a fun design to work on and get feedback for.

Hello,

Please keep in mind that if we delete threads from our forums, it’s due to a rule breaking, we invite you to read again our code of conduct and check what is allowed or not on the GW2 forums. All threads/posts that are against those rules can be removed and/or infracted.

Also, if you think that a moderation action is inappropriate, you can always send a mail to forums@arena.net or send us a PM, it will be our pleasure to answer as long as your PMs stay polite and constructive.

Thanks.

Hello everyone.

Just a quick reminder: try to stay on topic and avoid personal battles or off-topic posting as this does not bring anything meaningful to the other people writing in it.

Thanks!

Hi everybody.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team. As public posts containing this information do more harm than good, we will proceed to close this one.

Thanks for your understanding.

Hello everyone.

Kyunz, if your friend has already sent a ticket, then she needs to wait till the resolution of it comes. If the tickets goes unanswered for three or more days, please, post the reference number in the following thread. Opening threads like this one in the forums does not speed up the process whatsoever.

Glevera, you need to send a ticket to Customer Support, indicating your issue and all the details possible from your account, so they can effectively help you.

Hello everyone.

Sachiel, as Hillierawrs points out, this topic has already been brought to our attention a great number of times. Please feel free to check the Suggestions subforum and contribute there in a thread already open or visit the fore-mentioned link.

We proceed to close the thread now.
Thanks for your understanding.

Hello everyone.

Effectively, there is an open thread that discuss this issue, here. You can alternatively follow ClintonD advice as it does help with this problem; in any case, the team is aware of this issue and working on it.

We proceed now to close this thread.
Thanks for your understanding.

Perfect, thanks for all your contributions!

Since it seems that the question has been answered, we proceed to close this thread.

Hello there.

It is true that there is no “cheating” option available at the moment; this has been brought to the attention of the devs already (and I will certainly forward this to their attention today again). What you can do is what Cover Girl and others point out: report them under the tab “botting” and open a ticket, so the security team gets a complete report on this issue.

We proceed now to close the thread.
Thanks for your reports and understanding!

Hello Grizledorf.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks!

Hello everyone.

Please, go and check the following thread as more people are discussing this problem in the Game Bugs section. The team is aware of it and working on a solution to fix it.

Thanks for your patience and sorry for the inconveniences caused.

Hello everyone.

MrMark, as Ksensei has pointed out, there is already a bigger thread that deals with this issue and we would ask you to keep your discussion there. Please, before posting on the forums make a quick search with our searching machine to see if someone has started the topic of your interest already.

Thanks!

Hello everyone.

Skittlebob, thank you very much for your feedback, which will be passed on to the team today.

Hello everyone.

DJRiful, thank you very much for your feedback. We will forward it to the team today. Please keep on posting your feedback about the event in the Lost Shores subforum, as it is easier for the devs to get all your opinions there.

Thanks for your understanding!

Zenyatoo.4059:

The jellyfish has several neat attacks, but the way we damage it is still just normal damage the whole time. You could perhaps make the electric lamp things around the arena hurt the jellyfish too/give it a buff that makes it take more damage. Now players are rewarded for kiting in 3 dimensions, as well as risk/reward of standing inside the electricity.

Spoiler alert: They do! It’s just a bit difficult to perceive, but if you leash the jelly into it, it actually takes some pretty severe damage. It also hurts the spawned jellies.

That aside, my boss designs are an area that I would do well to improve upon.

Think of the trading post as a whole. These restrictions aren’t made to inconvenience you.

It’s a 7-day wait. There isn’t an option to pay right now.

We absolutely will get you the reward, guys. I’m so sorry if it didn’t come to you promptly, but I will check on that tomorrow morning and we’ll find a way to get it to you. The best thing you can do right now is file a support ticket — support.guildwars2.com — “Ask a Question” tab — so your account is on record as needing the reward.

Thank you very much for your support of the game!

Support.GuildWars2.com

Zenyatoo.4059:

Now, this has no indication of difficulty, but both swamp and aquatic are easy as heck, and the fastest fractals. Whenever I see them Im more than happy.

Eesh, I built both of those… guess I need to toughen them up a bit…

Igopewpew.8692:

Now, should a significant level of reports be filed for exactly the same reasons by a diverse number of players then it would raise further questions. I would therefore reserve any knee-jerk reaction your feel toward the company until there is clearer evidence on the matter to justify such a response.

I’d like to kindly refer you to this topic https://forum-en.gw2archive.eu/forum/support/account/Blocked-Suspended-Terminated-Player-Comments/page/48 . The amount of reports made regarding this issue and the amount of people getting unbanned after being accused of botting speaks for itself. There’s a flaw in the system which is only causing ArenaNet to have more work and a bad name. >_<

No. When thousands are getting blocked in a week, a few dozen is not an alarming number. Yes, every false positive is bad, and we are unhappy with having anyone blocked who was not, in fact, involved in botting. However, you need to look at the numbers in context and realize that there isn’t a “flood of issues” but simply people posting, sometimes many times, on the topic of their termination.

Often, those who post have a legitimate point and they will be reinstated. Sometimes, they are botters who are hoping that appealing here and filing a massive number of appeals (I saw one botter send 9) will somehow earn their reinstatement. And often, they post many times for the same account, which may make the numbers look larger than they are.

Again, we’re not happy with any false positives. I will be talking to the team about this tomorrow, when everyone is in the office, but I remain pretty convinced as of this hour (Sunday night) that there isn’t a huge issue with the blocks, but only (and regrettably) the individual issues that will arise in dealing with issues like botting, which do involve many thousands of people every day.

relydazed.8643:

Quote from Gaile Gray (ArenaNet Support Liaison):

“Your friend was not blocked because he was reported. He was blocked because the evidence pointed to him being involved in botting. I assure you, even a dozen reports will not get someone’s account terminated — each report is reviewed before action is taken on an account.”

Taken from post: Friend Banned for Botting

So according to your statement you rely on a “BOT” (as in their computer detection system to find bots) to ban players for BOTTING, clearly this is proof that your system as of current is FLAWED. ~snip~

I was perfectly clear. Please do not develop arguments based on “details” that you choose to add to my fact-based post.

Every block is reviewed by a human being. Period.

Just as every appeal will be reviewed by a human being. This forum is not the place to discuss an issue of this sort. The Support Team will review the facts and will assist those who were erroneously actioned. The number involved is a very small percentage of those who are blocked, but we are committed to a human review of each appeal.

Thanks for this info. The team is going to take a peek at these and see what they can do to open that up for your friends.

We have a team looking into disconnection problems that prevented some people from receiving their event rewards.

We will implement a solution so that people who participated will get their rewards, but this takes work on our end, so it will not happen today.

Keep an eye on our forums and social media channels, we will let you know once we have the solution in place.

Thank you, and we apologize that you were unable to claim your rewards.

We’re investigating a way to make sure anyone who participated in the event, but was unable to loot the chest will still get rewarded. More info on this soon as we know (please see the community post in game announcements for more detail)

We have a team looking into disconnection problems that prevented some people from receiving their event rewards.

We will implement a solution so that people who participated will get their rewards, but this takes work on our end, so it will not happen today.

Keep an eye on our forums and social media channels, we will let you know once we have the solution in place.

Thank you, and we apologize that you were unable to claim your rewards.

Please read here:

https://forum-en.gw2archive.eu/forum/info/news/Disconnect-at-the-end-of-Lost-Shores-Event-Read-this

Please read here:
https://forum-en.gw2archive.eu/forum/info/news/Disconnect-at-the-end-of-Lost-Shores-Event-Read-this

Is your mailbox full?

We have a team looking into disconnection problems that prevented some people from receiving their event rewards.

We will update you as soon as we have more information available.

Thank you, and we apologize that you were unable to claim your rewards.

In order to keep feedback focused in the sticky, this thread will now be locked. Again, please accept our apologies. This is not some PR stunt to remove negative feedback. I am as frustrated at the loss of this thread as you all.

DinoBT.4572:

I’m sure you are able to bring back the old thread can’t you?

I have done all I am able to in order to locate the old thread, but unfortunately, the forum seems to have eaten it. Tomorrow, I will be in contact with our forum programmer to see if it can be recovered. Unfortunately there isn’t anything I can do until then.

Now please, let’s keep this thread on topic with feedback about the event.

Hey all, due to a glitch in our forum software, when merging two threads, the original Feedback Thread was lost to the ether. It is not our intention to remove threads with legitimate player feedback. We value what you have to say, both positive and negative (as long as it is said in a polite and respectful manner).

That said, please use this thread for your general feedback. The thread will remain stickied for ease of posting and viewing.

Again, please accept our apologies on the loss of the previous thread.

It was a blast! Thanks for all the revivals

Looking at the screenshots you didn’t have enough money to sell to the highest buyer, you may have made a mistake somewhere.

If you want to change your username (e-mail login name) here are the answers:

• If you have not verified your email address, you can change it via the game launcher. If you have not verified, you’ll see a screen on the game launcher that says, “Validate your E-Mail Addresss” and ends with, “To update your email address, [click here]”

• If you have verified your email address, you will not see that “Validate your E-Mail Address” message. If that is the case, then you need to contact Support. Detailed instructions are provided in this thread.

wartotemx.8395:

I have the same problem. when I upgraded the trial it changed from 8394 to 8395. I also never received the Booster Multipack

We can help you with not getting the pack. Please submit a ticket.

Try turning off fast-cast ground targeting? I’m not entirely sure what’s going on, I’ve had no issues with it.

I think the account may have been created with your father’s information. That is not a problem; we have provisions that allow parents to create an account for their son or daughter.

Please have whomever has access to the credentials — presumably your father — submit a support ticket and the team will see what they can do to assist.

I agree, this is an issue if it’s messing up in-game mails or communications. It was my understanding that the system would know about the change, and that you would be communicating with the right person even with the wrong number.

I am going to ask the team about this. Thanks for the report.

Sorry, we cannot transfer accounts to different worlds. You’ll be able to transfer again after the “transfer timer” runs out.

kage kitsune.2036:

so me and my buddy last night are farming for bloods for about an hr (Sanayumoki.3057) when i go to sell stuff in the ah, 5min later he is kicked out and gets a your account is banned for botting message. they need to fix this system its Shoot first ask questions later, my friend is going to miss the last day of the 3 day event because some player wanted to have his way and report him for botting when he was not and then bam, banned, i was talking with him in skype while we farmed and was with him at all times he was NOT botting. can a rep please unban him so he can attend the event today, we play together fun and right now its not fun at all. he would post this himself but he’s also banned from the forums.

Your friend was not blocked because he was reported. He was blocked because the evidence pointed to him being involved in botting. I assure you, even a dozen reports will not get someone’s account terminated — each report is reviewed before action is taken on an account.

Please have your friend visit support.guildwars2.com and submit a ticket through the “Ask a Question” tab. The team will help him.

You contact Support, which is exactly the thing to do. Thanks for submitting that ticket, and I am sure a team member will answer you very soon.

Tory.2693:

Hi guys, I’m one of those players who got suspended for using a “fraudulent” credit card. I submitted a ticket and got a response that says:

Hello,

The Guild Wars 2 Serial Code that you registered was a North American code originally purchased from our website https://buy.guildwars2.com/. This purchase was made using a stolen credit/debit card or PayPal® account and was thus flagged as a fraudulent charge. Your game account was banned as a result of the fraudulent purchase.

At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.

I would suggest contacting the seller from whom you purchased the code for a full refund, as they sold you a code that was purchased fraudulently. I would not accept a replacement code, as it will likely be another stolen code.

In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.

NOTE: Since your game account was created using a North American serial code, it was created as a North American account. This means that you may have to use your new, European serial code to create a new game account.

Regards,
[GM] Kirito
NCsoft Payment Review

So I purchased a new serial code like they said, and tried applying the serial code to my account. This is how I did it:
1. I went to https://register.guildwars2.com and entered my serial code
2. I selected “Yes” when they asked my “Do you have a guild wars account?” This is my account that was suspended before but got released
3. I filled in the necessary information

However, I got a message saying that “The serial code has already been applied to your account.” Which is impossible since I haven’t used my serial code before at all.

Is there another way to apply my new serial code? Am I doing it wrong? Why am I getting the error message that the serial code is already being used by my account when I never used it before?

I believe this should work so I’m asking our team now to make sure there isn’t a glitch and to ensure these are the accurate steps to follow. Thanks for a good question — we want people whose accounts have been released to be able to hop back into the game ASAP!

Transfers for legitimately-acquired gold would seldom if ever flag an account for disallowed activity. I think you’re ok. If there were ever a situation, you would of course want to contact Support and they’ll help you.

Yes. I can’t quote sarmatiko right now (forum glitch), but these are good tips:

1. Go to the https://register.guildwars2.com/
2. Notice link “How do I apply a serial code to an already existing account?” there.
3. Click on it. You will open relevant support page with explaining video.

If that does not work, please contact Support and they’ll give your friend a hand!

There are occasional issues with account disputes. When that happens, two individuals are able to provide sufficient “proof of ownership” that we cannot accurately and conclusively ascertain who the real owner is. This usually happens with accounts bought from a third party, like a used account on eBay, an account acquired from a friend, etc.

The other case may be where the code was fraudulently acquired from someone who then resold to the buyer (in this case, perhaps your husband) and the first buyer resells the code to other people as well. That cannot happen when someone buys from us directly, or when they buy a boxed product, but it can happen, again, from third-party sellers.

I am not saying that either of these situations applies to your husband’s case, Gunnlod, but it is very much in our interests to keep every valid player in our game, and closure for “account dispute” is very rare.

Could you kindly post in the Technical Support forum, in this sticky thread.

Thank you.