Guild Wars 2

Hi All,

Thanks for your feedback we really appreciate it. I would like to take the opportunity to answer your questions in an AMA on Reddit on Monday 26th (12pm PST- More details to follow) to talk about recent updates to the game and our philosophy for Guild Wars 2 moving forward.

Please keep in mind that there we are about to begin the Thanksgiving holiday in the US and are out of the office (and likely in game) until Monday. Happy Holidays everyone!

Chris

Just in case some of you have missed it (it is a bit up in this thread):

https://forum-en.gw2archive.eu/forum/game/gw2/Chris-Whiteside-on-the-Lost-Shores-and-Beyond/page/3#post827333

Hi All,

Thanks for your feedback we really appreciate it. I would like to take the opportunity to answer your questions in an AMA on Reddit on Monday 26th (12pm PST- More details to follow) to talk about recent updates to the game and our philosophy for Guild Wars 2 moving forward.

Please keep in mind that there we are about to begin the Thanksgiving holiday in the US and are out of the office (and likely in game) until Monday. Happy Holidays everyone!

Chris

This bug (group of bugs really) has been found and fixed. The fix will be available in an upcoming patch.

You don’t have to stay in one tiny area and repeat the same event (or other content) over and over. Running around an entire map and doing different events, hunting different creatures, etc. is unlikely to kick in DR or make anyone think you’re a bot.

darker.8745:

My friend ask me to post this.

By karrak.3597

Hi Gaile.
Im here again to ask again any up date on support. It more than 6 days without news, how its going on! I wanna play and support don´t give me a feedback! My ticket number are 121109-002852. And please. Check the payment with paypal… Im not with the money… the payment was sent to NCSoft at 09/10!!! please… check this and let me play again!

Thank you and good job!

This issue involves a charge-back and the account is closed and will not be reinstated. We did not receive the money. The subject is closed (and I’m sorry, but that’s the way it must be).

A team member responded to you a few minutes ago. As stated, the account is not blocked and the error you were getting relates to the password. Please try the new password sent to you and I am sure you’ll be fine.

veritech.1048:

Martin Kerstein.3071:

Two things from me:
- We will talk in more detail about the things Chris outlined when we get closer to releasing them.
- If this thread becomes another one where people bicker back and forth about Ascended gear, I will close it down. Please continue discussion about Ascended gear in the existing threads on that topic and do not derail every thread that pops up.

Thank you.

You closed the thread.

If you’re going to represent a company, don’t be an ignoramus.

Ok, I am replying to this one, should cover all the other ones that stated the same thing:

I am counting at least three current open threads about ascended gear. The big thread was closed as it was no longer a discussion (as we explained).

So use the existing open threads to discuss there.

I can see on your account that you have been with us for some time. I am sorry that you didn’t get the opportunity extend an invitation. Have you changed your log-in name since you first created the account, by chance?

No worries! We have to ban and unban and try to sneak that in without you seeing, but you ARE ok and can rename the flagged character with the original chosen name.

Sorry for the confusion.

mllepandora.3176:

Like other users have mentioned, this happens to me periodically. I usually close the client and my web browser, then relaunch Guild Wars, and it’s back up and running.

I never thought to file a support ticket, since I figured it was a problem with my low-end-in-bad-need-of-an-upgrade PC. Thanks for your attention to the thread, Janson.

Absolutely. And to clarify, coming to the forums is always a great place to start with these kinds of issues, since a solution may have already been found by other users or devs. If searching the forums yields no results, you can post a thread yourself and get the issue some exposure. And if no one offers you a solution quickly, you can then submit a Customer Support ticket. Sometimes a dev may ask you to file one. This sometimes helps because it allows us to have a more direct line of communication with you while eliminating variables.

There is no perfect way to get a solution to your problem, but your best bet is to get as much exposure as possible after searching the forums for a solution.

Have you switched map? I believe the achievement wants you to earn the XP in one map w/o dying, moving maps, logging out, etc.

Hello Dredlockrasta,
for reporting bots, please use the in-game tool or customer support.
Many thanks!

The mortars turned off around 75% of the way across the bridge, I’ve made some adjustments to help this story step. No ETA on when they’ll hit Live.

- Reduced number of dredge that appear in each attack wave during the ritual
- Slowed down mortar attacks
- Made the mortars deactivate sooner
- Scholars on the bridge will wait to charge until you reach them
- Scholars are now rezzable

We apologize that you are all having difficulties with the Black Lion Trading Post. We have tried to reproduce the issue, but have had no luck in doing so. It would help us tremendously if those of you still experiencing the issue could file a Customer Support ticket. This will allow us to individually help you solve the problem, while also giving us more insight into what the problem is. Since this is not a wide-spread issue, it is difficult for us to know what is going on, and it sounds like there may be more than one problem.

Two things from me:
- We will talk in more detail about the things Chris outlined when we get closer to releasing them.
- If this thread becomes another one where people bicker back and forth about Ascended gear, I will close it down. Please continue discussion about Ascended gear in the existing threads on that topic and do not derail every thread that pops up.

Thank you.

Please search. I answered this last night and have answered it many times in the past.

Discussion is over here: https://forum-en.gw2archive.eu/forum/game/gw2/Chris-Whiteside-on-the-Lost-Shores-and-Beyond

Irontodge.9524:

Hi Again,

My email address was verified.

Furthermore – I had the function enabled which requires authentication when a new email address is used.

Surely this should stop any one compromising my account?

Not if they have your credentials. If they have your log-in name and your password, they have access — just as they do with your bank, your debit card, etc.

If there is more information to be shared, I will do so. What I won’t do is ask our Security Team to start posting every time someone experiences an issue or proposes a (oft-repeated) theory about the subject, or submits a post with tin-hat conspiracy theories. (You didn’t do that, but some do.)

I’ll update if there’s more to share.

Please continue the discussion here:
https://forum-en.gw2archive.eu/forum/game/gw2/Chris-Whiteside-on-the-Lost-Shores-and-Beyond

I will see if one of the team members can help with this. Please allow a bit of time; we’re all working on several projects right now. Thanks.

Greetings Heroes of Tyria,

Last weekend we released our free Lost Shores mini-expansion, which introduced a new level 80 map, a brand new PvP map, over 400 new items and rewards, as well as The Fractals of the Mists—an infinite dungeon that increases in difficulty the deeper you progress.

We’re very excited about the new content, and from the reactions we have seen, so are many of you. Players have already spent an incredible amount of time in the new Fractals dungeon, and their reaction to it has been phenomenal. A lot of players really enjoyed the trailblazing aspect of unveiling the new Southsun Cove map, specifically the feeling of discovery and being part of the land grab.

Having said that, we’re also aware that there were certain aspects of the event that could have worked better than they did, and thanks to your excellent feedback we’ll be working toward strengthening this type of content moving forward. At ArenaNet, we always try to push the boundaries of how we build online worlds, and we thank you for your patience and collaboration as we pioneer into unknown territories. We’ve seen people saying that they really liked the principle of using events to unveil new content, but we need to tighten up the methods by which they are deployed. We take these comments to heart, as it is our goal to always deliver content of the highest quality.

We want to extend a huge “thank you” to all of the players who attended the Lost Shores event over the weekend. We really enjoyed playing with you all and we learned a great deal about the broad spectrum of content we offered. Our sincere thanks for all your feedback and for being part of the journey as we continue to build upon the world of Guild Wars 2.

We also want take the opportunity to talk a little bit about what we have coming into the game soon from a high-level standpoint, an aperitif if you like before our Thanksgiving celebrations. After the holiday we’ll be doing a number of community Q&As and live community conferences where you can ask us questions and get the down-low on how we are evolving the world of Tyria.

Here’s a general rundown of what we are working towards over the upcoming months:

• Revamping all of our existing dungeons (Story and Explorable versions) through rebalance and overhauled encounters.
• Adding new dungeons to the Fractal of the Mists.
• Adding more variation to creatures, enhancing our open world scaling system, as well as evolving many events and experiences across Tyria.
• Fixing and improving existing content throughout the game, and better tying it into the overall sense of player progression within Guild Wars 2.
• Building on the Southsun Cove’s persistent content.
• Adding new Guild content and Guild progression features.
• Continuing to evolve PvP into an E-sport as outlined here: https://www.guildwars2.com/en/news/structured-pvp-iceberg/
• Adding brand new content to World vs. World as well as adding new reward progression.
• Continuing to build upon the story and adventures of Guild Wars 2.

So from all of us here at ArenaNet, we hope you have a fantastic holiday and we look forward to seeing and speaking to you all next week—that is if we don’t see you in-game first!

-Chris Whiteside, Studio Design Director

As stated in this thread: https://forum-en.gw2archive.eu/forum/support/account/E-mail-Change-Questions-merged/first#post803332

If you have not verified your email address, you can change your log-in name on the launcher.

If you have verified your email, you cannot change your email address/login name without help from Support.

Please do consider using the search engine or the Dev Tracker — they’re both really helpful in getting answers!

MikeRocks.9243:

I really hate that Norn line:

“I pray to the Spirits of the Wild, but they rarely answer.”

Just drives me nuts, really.

We marked those lines for a rewrite because the norn don’t really pray to the spirits. For whatever reason they didn’t get addressed (tools bug? oversight? budget?) so we’re sort of stuck with them for now. We may change some of them the next time the actors come back.

I think we already have enough threads discussing Ascended gear, please post in an existing one.

I understand your question, but I am hesitant for us to provide those details. Think about it: Giving “This is how you were hacked” details to players may well provide “This is how to hack” details to a hacker.

I suggest we allow this topic to go back to what it should be: a private discussion between a player and support about an individual compromise incident. None of us want to give hackers, cheaters, exploiters, or RMT a “recipe for success.” So if individuals have questions that do not pose a risk in answering, they can pose them and Support can answer them, on a case-by-case basis.

Hello everybody,
this thread is a bit off topic and it will be locked.
Thanks for understanding.

This thread has basically come to people throwing insults at each other – I will close this thread. You are welcome to discuss all aspects of the game – but please do so in a respectful manner. We will close any thread that degrades to people just bickering with each other.

Hermes.7014:

I feel six feet tall!

I think the original version of that line was, “I feel four feet tall!” which I think is funnier. I’m debating changing the line to that the next time Steve Staley comes back for recording.

Masterpyro.4310:

Thanks Bobby!
15char

You’re welcome. Funny story: On Jenny’s first day recording with us, we were in the middle of a marathon VO session. We had three studios running at the same time for weeks on end. As often was the case, the actors went to the wrong location. My first interaction with her was telling her that she was in the wrong place and now late for recording. She was so embarrassed!

She, like many of our voice talent, was really pleasant to work with.

Hello everyone! I apologize for the lack of response as of late, but I just wanted to let everyone know this thread is still being monitored and issues are being reported to the appropriate teams.

Thanks again for reporting your issues!

[Removed] This information is no longer needed. Thank you to everyone who provided a .log file!

Once again: We will be rolling out the Account Restoration Service in the near future, after which accounts involved in qualifying compromise incidents will be eligible for a “roll-back” to their previous state.

She will be able to add the code and continue playing on her trial account.

Thanks for being such a nice friend, and thanks, also, for your support of our game!

Cool Ice.5147:

hi GW2, i just want to reactivate my account again because i did not Log in for almost a month now because of my busy schedule..The thing is when i log in there is an error saying " Your Guild Wars 2 account has been suspended for an account issue.Please contact Support for information" .
How did it happen, i get all the serial keys to my account..i just want to retrieve my account back to play again ingame..and i already change my password still did not work to log in in the game..
What should i do? i want to play again.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page so they can clear up this issue for you. For tips on what information to provide in a ticket, please read this post.

Hello,

While we are very committed into collecting your feedbacks and forwarding them, we do not allow threads that are created for the sake of complaining on our forums as they do not invite to constructive discussion.

Thank you for your understanding.

Iruwen.3164:

Gaile Gray.6028:

Novalice.5239:

Are there any thoughts on possibly adding the option to use a Key-Chain device Authentication to log in with?

No plans at this time, although it has been discussed. There are issues with any system, and I don’t think we’re heading down that road.

This can already be done easily with any TOTP capable device (if ANet correctly implemented TOTP according to RFC 6238, wich they did according to the FAQ), please see my post and Keiko’s very good detailed reply on how to do it with a Yubikey here. The Battle.net authenticator Blizzard offers also is just a branded Vasco DIGIPASS GO 6, so this device could also be used (it’s more expensive but also a bit more secure because it doesn’t require a client component).
Also see this thread. Should I create a separate thread on that topic? Seems to be asked frequently. You could also add it to the FAQ for convenience.

Thanks for the info, Iruwen! I’m sure that folks who are asking this will be wise enough to search this thread and find the details you’ve provided. I’m not sure about adding it to the FAQ because since we are not offering the “dongle,” we cannot support it, and having it in the FAQ might confuse the issue.

But this is good info and thanks again for posting.

Michael.4791:

@Leira: If you have a wrong area serial (as your posts suggest to me), you should claim your money back from your first seller. Then you should buy a European serial and you should apply this new one.
But I would suggest, that you ask exact proceedings or recommendations via your support ticket. Makes no sense to do something and it will not work out.
Viel Glück und Erfolg!

This is correct. If you acquired a code from the wrong region, you may not be able to register it, so please do be sure to get the proper code.

We require the serial code to establish that the person asking for the reset truly is the account holder. Otherwise, anyone can write in, claim they’re writing from “an alternate email address” and steal your account.

And yes, we do include a message on the packaging that reminds people to retain their serial code.

Wooohooo! I’m so glad. I’ve asked about three different agents to take a look at this. I’m glad it all sorted out for you. Welcome back to Tyria.

ShiningSquirrel.3751:

Somehow, somewhere, there was a security breach and passwords where compromised. Not blaming anyone, but somehow the hackers/gold sellers where able to get passwords to accounts, either from the game servers or the forums right here.

No. That is not the case.

Stop and think: If there were a breach of ArenaNet security, we’d have thousands, tens of thousands, even hundreds of thousands of posts, tickets, emails, smoke signals, and carrier pigeons letting us know there was an issue. Instead, we see the number you might expect when people (1) use insecure passwords, (2) share their accounts, (3) reuse a password across more than one account, (4) host a keylogger or other back-end system, (5) [insert other reason].

While judging “Is there an issue?” solely by volume isn’t a 100% assurance that there is no issue, coupled with the monitoring systems in place it’s a pretty solid indicator that these are individual breaches, not a systemic issue.

I sympathize about this situation. I also understand that it’s hard to track everything that an individual may have done that lead to the compromise on one’s account. But it’s incorrect to point in our direction.

I trust you’ll understand I’m not “speaking the company line” but am answering as truthfully and transparently as possible, just as I believe we will remain on all things related to security.

Hey guys, glad to hear the two steps have been resolving the issue for you all so far!

It was working for those of us who received it yesterday, but yes, it is not working for everyone. The team was apprised of this and they’re looking into it.

Thanks.

Please understand that we cannot be held responsible for the security of someone’s email account. Can a hacker gain enough information from an email account to allow him/her to steal a GW2 account? Possibly yes. Is that an indictment of ArenaNet security? Absolutely not, just as your bank is not responsible if someone gains your bank details through hacking your email account.

Please know that we do request proof of account ownership beyond the serial code. But asking someone for their CCV number doesn’t really help when they purchased from a store. Requiring a CC number is irrelevant when they bought from a different vendor. Therefore, those details are only part of the set of questions we ask to verify ownership.

In the end, the ultimate responsibility for security lies with each of us. While ArenaNet will do whatever we can on our end to protect your account, you, as account holder, also need to protect your sensitive information.

What are your completed objectives? I’ve never seen this, so I’m trying to narrow down where it’s stalling.

pyronix.4081:

snip

I’m getting the impression (that I hope you’ll correct) there is no developer champion for PvE (hearts, dungeons, dynamic events, general open world veteran and champion mob encounters, etc).

I raise this concern because, and as I’ve already repeatedly mentioned in the Mesmer forums, certain balance changes to the Mesmer due to PvP are impacting PvE gameplay. I don’t do PvP on Mesmer so I really have no idea how “OP” the class is that it will merit nerf upon nerf every patch, but it’s disheartening to see this because as I was leveling the Mesmer, I was struggling with it more than other classes (necro, engineer, ranger) until about level 40-ish, and continue to struggle with it when it comes to loot tagging for DE encounters that are AoE centric.

snip

This is something that I can comment on! We absolutely have PvE in mind when balance changes are made. Our designers, while having certain projects they work on (PvP, WvW, dungeons, etc.), are invested in the overall feel of combat in the game. It is a delicate balance, no doubt, but one we take very seriously.

Thank you for your constructive feedback, and feel free to make suggestions where you think changes could be made.

Hello everyone,

please use this already existing thread instead https://forum-en.gw2archive.eu/forum/pvp/pvp/Lost-potential.

Also, please refrain from adding misleading titles to threads. This is clearly a positive thread title for a thread made to collect negative opinions, chosen to be overly dramatic in the opening post.

For those reason, this thread is closed.

Greetings

Nickclick.1950:

Email: i cn’t recive and send mail to friends
Black Lion salvage Kit: doesn’t work anymore

the service ingame is low i have not recived any mail or any help

Now that’s a very short issue description. Informations regarding issues have to be sent as detailed as possible to the support, so it can provide help more easily.
This report basically says nothing about the issue, try to contact the support again with a much more detailed issue description.

Greetings

jackthelad.9078:

so they send me an email asking for more detail, to which i reply and i get this nonsense….

“Your recent incident update was from an email address not associated with the incident. In an effort to maintain the security of information, we cannot update the incident using this email address. "

That is not nonsense. That is security. What that means is that you submitted a ticket and attempted to update it from another log-in name (that is, using a different email address). For security purposes, we can’t have people randomly updating information from different email addresses — we need to make sure that the right person is updating his/her ticket.

So please update from the email already on record for that incident and it’ll be fine.

Also, this address gets you to your Account Management page: https://account.guildwars2.com/account