Guild Wars 2

Hello,
thanks for all your comments. However, there´s no constructive discussion in this thread and it will be locked.
Thanks for understanding.

Hello,
thanks for your comments and feedback. However, as this thread is not mean to lead to a constructive discussion it will, therefore, be locked.
Thanks for understanding.

Hi there,

We really appreciate that you take the time to give us your feedback about this situation. However, I would just like to make some quick reminders here:

- Do not post any screenshots/videos/names of suspected botters
- Stay constructive and polite

As long as those simple rules are respected, we will let this thread open.

Thank you!

Hey,

Thank you for your questions. Currently, we have no ETA to provide about the implementation of paying transfers. As soon as we will be ready to do it, we will let you know via an announcement.

Greetings,

Hello,

Due to the fact that this discussion doesn’t bring any constructive feedback, I will now close it.

Thank you for your understanding.

Hello,

As we already have the same kind of thread in the suggestions sub forum, I will close this one in order to avoid duplicates.

Thank you for your understanding.

Here’s my earlier response: https://forum-en.gw2archive.eu/forum/support/account/Toon-available-after-the-Free-Trial-period/first#post807060

Please contact Support and the team will help you or at least give you advice on the matter. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.

Let me make it clear: You were not “banned.” A ban is a termination — a ban or a termination is forever. You were suspended, and with those names, you’ll be required to change every one that was flagged as offensive which, to my eye, is pretty much all of them.

Don’t choose a name that is borderline, because players cannot filter names and we want to make sure that names are reasonable.

And consider your good fortune: You could have / might have been suspended for an increasing amount of time for each name. The support agent who acted on these names was kind to flag them all and put just a single suspension on the account. Choose wisely in the future, please.

The team will answer your ticket as quickly as possible. We’re sorry that you’re having this inconvenience!

You’re right, this offer is for new account holders. The offer allows folks to get the DDU for the cost of the Standard Edition for this weekend. The Black Lion Trading Company’s Black Friday offers are also for a limited time and are designed to let players get goodies at substantially reduced prices got this holiday weekend, as well. Both offers expire on Monday, November 26th.

Oh, please do keep in mind that you can earn an upgrade simply through playing the game and gaining gems that you exchange for the upgrade in the BLTC.

I wanted to be sure that you’ve submitted a ticket about this. Go here and you can submit a ticket via the “Ask a Question” tab on that page.

For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.

Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.

For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.

Hi Kortam,

Thanks for letting us know that the issue has been resolved. And also thank you for all these tips that could be very useful for someone who wants to offer GW2 to one of his/her friends.

I close the thread.

Hi,

Threads created for the sake of complaining are not allowed on our forum as they do not invite to constructive discussions.

I will therefore close this thread, thank you for your understanding.

EndlessDreamer.6780:

You will need to submit a ticket for them to be able to look in to this.

However, quick question, have you tried deleting some mail from your inbox? That is an issue a lot of people run in to. The mail box only has a limit of 8-10 messages depending on its temperament, so try and free up some mail box space first.

I support these messages.

Amirkal.1824:

I noticed this morning that my account was banned. When i logged in i got a suspended because of botting/extended unattended play/macro message.
Wrote a ticket which got resolved 9 hours later ! WOW
So everything is rainbows and sunshine now since I can log in again and everything is still there.
Since obviously nobody hacked me to use my account for botting. ( would be hard to miss since I am online all the time ) the reason can only be because of Extended unattended play.

What exactly does that mean? How can I avoid getting banned for this reason?
The response i got from the support wasn’t really helpful:

Thank you for your support request. Our response is included below. If you have other questions, please reply to this e-mail.

Subject
Blocked/Suspended Account

[—-001:000136:14213—-]

You need to discuss this personally with Support. Each situation is different. Players cannot advise you; we do not work on individual issues through the forums, but through support tickets. So please contact Support directly for help. Use the “Ask a Question” tab to submit a ticket.

Passing the more recent issues along for review by the Gem Store team. We apologize for the issues and a Support agent will work with you on each case.

I will pass this along to the team, as I did the other thread about this. I don’t know of any issues, but the team handling the gem store will investigate. In the meantime, Support will assist if this is an individual issue.

Karpuz.5409:

Don’t get me wrong Gaile, i was hacked in September myself, and i looked up the incident on the internet since it took 3-4 days to get my acc back, and people were stating you had about 10k acc hacked.

I am not working for ArenaNet so i did not know that for a fact, i just stated what i read someplace else.

Also, i second Irontodge in what he said, and lets hope you figure out the flaw part aswell.

Ah, I understand. Yeah, someone says something in passing, an exaggeration, and then it becomes adopted as fact. I’m confident that the number is just way wrong so I felt it was appropriate to do a “say what?” there.

Iruwen.3164:

Even if this was the case, it would just mean that too many people had trojans on their PCs and/or used the same password for everything, including their mail account.

A lot of people do use common passwords. I did a personal investigation of a small (<100) social engineering hack incident a few years ago, and I was amazed how many people admitted “Yeah, I’ve used the same password for everything since I got a computer.”

I’m not saying that everyone does, but the number was pretty startling!

The guild leader can do this on his/her account. However, if he the leader set others up to also be leaders, I am not sure that you can do a lateral demotion. I will ask the team or perhaps another player can advise on this.

By the way, Support does not get involved in “guild politics” and would be unable to assist with this directly.

If your account has been terminated, we cannot allow you to re-register using a new serial code. Please use a different email address. Consider using one that is unique for Guild Wars 2 and used for nothing else — that aids security.

Lots of good info in our Knowledge Base about the HoM and its rewards. I feel that those question and answers will help you, but of course you can submit a ticket if you continue to have issues.

Chawni.2576:

Alright, thank you for replying once again! i’ll definitely post to Gaile if anything. Thank you once again and i do wish to hear other comments if anyone else have something to say.

The best way to get help for this situation is to submit a Support Ticket using the “Ask a Question” tab on that linked page. Please review this thread for tips on what to tell Support to expedite the assistance they can give you.

RushyJunior.8219:

Rising Dusk your clueless theres 300+ People who have been hacked ( The games Wealthiest players ) have been targeted within 1-2 weeks its nothing to do with the consumers security its to do with ANET Databases that have been breached and compromised the reason they are saying nothing is AS there job they are not allowed to give out false hope etc So They will not reply until that Databases are safe AGAIN.

This is patently untrue. Our databases are just fine, thanks, and there have been no server security breaches. We are investigating the cases (although I don’t know where 300+ came from!) just as we investigate each one that is reported to us.

Please do not start rumours or initiate conspiracy theories. Your statements are simply not accurate.

I am so sorry about this! Could you please send an email to Webmaster@Arena.Net and we’ll try to get this fixed for you!

If you’re having these issues, please contact Support directly for help. Use the “Ask a Question” tab to submit a ticket.

It could be that you and your wife hit the limit on purchases. (The limits don’t reflect on you personally, but on the system as a whole, btw. And yep, that’s frustrating for you and for us, too!)

Also, Nahsavtoo suggested below, and I’ve seen it work for others: Delete your credit card information and re-enter it. This has worked quite a few times for players, particularly if they get the “all clear” from our Payments Team but still have issues. It won’t work for everyone, but it’s something you can try.

As the moderator stated above, there are a couple of things you can do. Account reinstatements take time, and I know it’s an irritation to wait, but accounts are blocked for a reason and the team members need to look into the “why” before they can determine how to respond to the appeal. Again, you can post in the threads outlined in the mod’s comments above.

Yep, we can help! Please contact Support directly for help. Use the “Ask a Question” tab to submit a ticket and a team member will get this corrected for you.

Oh and the Gem Store question is a good one. The agent who reviews this ticket will be able to look into why you can see the upgrade offer if you already own the upgrade. Interesting question!

I am sorry that you’re having to wait, Keith. These reviews are complicated because of all the factors: our billing system, the game account, the bank, the CC company. If you haven’t heard back in a couple of days, consider posting in the “Tickets for Review” thread above. But yes, it can take a while.

I’ve found that there’s always a nice person around who’ll do a res to get me going again. Could you please give that a try? Be patient — sometimes people are busy and don’t see the request, but if you ask nicely, I feel sure your character will soon be back on her feet!

We will help you! Please contact Support directly for help. Use the “Ask a Question” tab to submit a ticket.

Please remember to add the code to the account it’s intended for, not your own account. I think in order to do that, you’d really need to get the code to your friend so he/she can log in and add it to the account.

And thanks for being such a considerate friend!

Absolutely. Please contact Support directly for help. Use the “Ask a Question” tab to submit a ticket.

I see that a couple of people were confused by the wording. That was not our intention, and if you think about it, why would we suddenly give away hundreds of thousands of upgrades just “out of the blue?”

This is a promotion for the Thanksgiving weekend/Black Friday event. I’m sorry if you were confused, and I will pass along your comments to the Sales and Marketing Teams.

Here’s some info for those asking about this offer:

• New accounts can purchase the upgraded Digital Deluxe Edition of Guild Wars 2 for the same price as the Standard Edition.

• There is a limited time on this offer.

• The upgrade is available in the BLTC for 2000 gems.

• Yes, if you purchase the upgrade, you get all the goodies, the Miniature Rytlock, the ring, the buffs, etc.

• You may upgrade an existing account at any time — there’s no short timeframe for upgrading, but the offer is short-term, and after that the DDU will be sold at a higher price than the Standard Edition.

Hope that helps!

Griff.5073:

Forgive me if I posted in the wrong section.

I want to know if the devs plan on allowing players to change their character names in the future (i.e. a name makeover package on black lion trading company).

If there is a technical reason that makes this very difficult to implement, I would like to know as soon as possible. It is going to factor into my decision on whether or not to just delete my level 20 character and remake her.

Thanks.

That feature is on the “to do” list. It will be a feature that you can purchase for gems, as I understand it. There are some complex interactions between characters, accounts, and the whole back-end, so it’s more complicated to get it going than it might seem. But it assuredly is coming to the BLTC in the future!

Irontodge.9524:

Thanks for the quick response Gaile.

I understand and appreciate how the tool may not be backward compatible.

I wont hold high hopes for recovering my deleted characters to save dissapointment, however, if at the time it is possible it would be awesome.

Dawn wasnt cheap and I am going to have a tough time collating the gold for it again!

I admire your good attitude, and thank you for it! Believe me, I love my characters and I truly do sympathize with the loss that you’ve gone through. (I won’t go into the whole "The first time someone PKd my Diablo II character, I cried, but I imagine if I did mention that, at least a few people would understand. )

It’s my dream we can reset qualifying accounts and I’m hoping that is what we find we can do!

Karpuz.5409:

They had 11 000 or something like that accounts hacked after release.

Where did you get that figure? It’s absolutely not factual. Let’s don’t engage in rumour mongering.

Maetel.2130:

Like others I wanna know this…
Because here you said we’re screwed anyway: https://forum-en.gw2archive.eu/forum/support/account/Anet-still-don-t-have-a-char-recovery-system

So… I wanna make you realize that if you say ‘service is almost up!!’ and then we still won’t have our accounts rolled back… well, that would be a slap in the face…

And that is seriously something we do not want to do, you can be sure of it. However, any tool has limitations and practical parameters for operation. Since this is still in development/testing/pre-deployment state, it’s not possible to make a statement about the exact functionality quite yet. I am sorry, and wish there was more to say today but I think there will be more to say very soon.

Irontodge.9524:

Hi Gaile, thank you for the update.

Can you confirm if players who want to recover their characters can do so with characters that were deleted / hacked before the tools are available?

If you can recover characters prior to the tools being release I am going to love you forever and give you a cookie..

Irontodge — I wish I knew the answer to that. It was my understanding that the ARS would be “From this point moving forward” but please don’t take that as an absolute statement of our abilities or of our practices just yet. This question, and the related issues, are at the top of my list for Monday, and in fact I’ve been reviewing and forwarding threads all weekend long, and the Security Team has actively been reviewing, discussing, and investigating this matter, so despite the holiday this is still a priority for all of us.

We want to roll out the ARS tool in its best and more practical (tested, perfected, accurate) form. If that means “from this point forward,” so be it. But certainly it’s easy to see there could be an argument for a broader (i.e., retroactive) use if that would maintain all the desired factors and up to the point that this was possible. For instance, if we had “snapshots” for a week prior to the tool’s implementation, maybe we could use those. Maybe not. (This is a question for the tool developers, QA, etc.)

So, lot of words there to say “I am not quite sure” but please be assured we are sensitive to the issue and will do the most we can for players within the capacity of the tool.

Thank you for your understanding and patience (and for the detailed reports you and others have shared with us).

Maetel.2130:

They won’t reset accounts mate, so I don’t need any hope…
I’m just asking a ’we’re still looking into this’, nothing much. This silence could also mean they’re not caring, which I hope is not the case, but meh…

Sorry, Maetel, I just saw this post, but I did write that note a few minutes ago. You can bet on it: We care and we’re investigating.

Incidentally, account restorations are very, very close.

Guys,

I relayed your concerns to the Security Team and to to others at ArenaNet when this thread started. You can be absolutely sure we are looking at these situations very carefully. Again, the evidence does not point to a server hack, a database theft, or that sort of systemic issue. But still, it is worthwhile having Security’s eyes on the issues and you can have confidence that this is something they’re investigating.

Please be sure you include as much information as possible in your tickets — this thread has some sugggestions on what to include. In situations where you witness someone threatening another player, submitting a ticket with those screenshots would be very welcome!

Please take care when posting that you not include sensitive info here in the forums. I haven’t seen anyone doing that in this thread, but please exercise your usual caution and that’ll be helpful. I know it can be frustrating for those who are hacked and have lost access to their accounts to find they are (temporarily) unable to post here in the forums. Posting to update us on behalf of a friend is ok, but I’m sure you’ll understand that we want to work directly with the account owner in the tickets (for security reasons). So please have anyone who may have been impacted file his or her own ticket.

Thanks.

You should know that we are looking into each case of hacking, including those weird ones that don’t seem to have a proper cause at all. Take heart — the “food-induced coma from Thanksgiving” is all fine and well, but our customers come first and hey, we can eat a turkey sandwich with one hand while pulling data with the other!

The one thing that I want to say is that the Security Team is confident there is no systemic issue (you know, database theft, server hack, that sort of broad issue) but it’s worthwhile to dig down — as much as we are able to do so — to see how personal data is being acquired.

And thank goodness the Account Restoration Service is coming very soon. We’ve been saying that for several weeks, but the emphasis on “very” is well-placed, and I know we all — players and GW2 Team members — will be greatly relieved to be able to roll-back a qualifying account to return it to the owner with characters, items, and wealth intact!

Thank you all for your patience!

Hello,

Thank you for giving us your feedback about the game. We hope that you’ll come back soon and ejoy it again.

I close this thread.

Hello,

Thank you for your feedback, we have taken note of it and will forward it.

I will now close this thread.

Hello,

When you suspect someone to do botting, please use the ingame report tool or send a request to our customer support with all necessary details.

Thank you for your help!

Hello,

We do not allow farewell threads on our forums as they do not invite to constructive discussions.

Thank you for your understanding.

Hello,

There are several threads talking about this issue on our forums. Please don’t hesitate to use our forum searching tool before creating a thread that is already discussed.

Thank you for your understanding & cooperation.

The exotics that drop in the FotM share their skins with karma exotics from the world, that is why they are Account Bound.

I’ve answered this a few times in other posts.

Aldus is supposed to summon adds.

He has 2 sets of adds. 3 on each side. They spawn every 90 seconds until he is defeated.