Guild Wars 2

Leira.9702:

@Gaile: I just had been able to log in first time since our “romance” started. Thanks for all those matches and candles you used to get those guy and girls working.
I think im finally donw now. 1 Month exactly

I will remember our candlelit dinners with fondness.

I think you’re aware, but this is finally resolved, and I am very, very sorry for the delay. Add a new code and you’re good to go!

https://forum-en.gw2archive.eu/forum/game/bltc/Please-change-Buy-Orders-to-forbid-pricing-lower-than-NPC-price/first#post463778

Thank you for the reports, everyone! This thread has grown to a point where it’s become difficult to track, however, so we’ll be closing this one and opening two new threads for art issues: one for character art/armors/weapons and one for map art/other issues.

We will log all of the issues that have been reported up to this point, but for future issues, please post in one of the linked threads above.

Please post them in this thread if you come across any sort of bug that fits in the following categories:

- Stuck in the terrain or a prop
- Textural/graphical issues with the environment or world props
- Terrain or world props disappearing/flickering
- Anything else that you feel might be an art bug

General Guidelines:
- Take a screenshot with your mouse hovering over the minimap while it’s zoomed all the way in so we can see the sector name. Make sure your screenshot has a clear view of the issue too!
- If you got stuck, please describe to us what you were doing before hand, along with a screenshot (this includes listing any skill you may have used upon being pushed inside the terrain).
- If you can, open up the screenshot in a picture editor (like MS Paint) and circle or point to the issue.
- If the world or large areas of land appear to “pop” in and out or “flicker,” please be sure that you are facing the appropriate direction in your screenshot and follow the screenshot directions.

Any other art issues:
- Be as descriptive as possible
- Take a screenshot

Please attach the screenshots to your forum post rather than hosting it elsewhere.
If you have a video of the issue, please upload those to YouTube (unlisted) and link that along with your other bug information here.

For more Bugging Best Practices, see this thread.

We appreciate everyone’s help with these issues. Thank you!

Oski.9586:

Gaile Gray.6028:

Update: Tuesday, 27 November

121115-002569 I followed up on this today
121115-002569 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.

Thanks for following up on this, but maybe you can elaborate.

- “Charge authorization failed”: I didn’t think there was a monthly fee with this game. That is why I started playing it. When I signed up, I don’t recall being asked for a credit card. So what was being “charge[d]”?

- “Add a valid code to play”: I was playing, hence that should mean the code was valid. But now is not for some reason that isn’t clear to me.

The bottom line: I paid $60 for a game and now I am being told I can’t use it; that if I want to continue to play the game, I have to spend another $60. No way—that is a scam. So who is it that is trying to screw me over and steal my money: Anet or the place I bought the game?

Regards.

Sure, I can explain. You purchased the game, and on trust, you were allowed to create an account and play while the credit card was being processed. However, somewhere in the process, a question arose about the credit card and they order was voided. (The question could be the validity of the card, a mismatch between the card information and the billing address, any number of things that are given a blanket “fraud alert.”)

The important thing: You were never charged for the game. If you check your CC records, you may have seen an “authorization” at the time you purchased, but that authorization request was removed and again, you did not pay for the game.

Please post them in this thread if you come across any sort of bug that fits in the following categories:

- Armor/clothing art issues (textures, placement, clipping…)
- Weapon art issues (textures, placement, effects, clipping…)
- Character model issues (textures, effects…)

General Guidelines:
-Take a screenshot of the issue
-Take a screenshot of your equipment on the Hero Panel (H)
- List your Race, Sex and Class
- Be as descriptive as possible
-Take a screenshot

—If the issue relates to clothing/armor/weapons—
- List the names of every piece of armor/clothing/weapon equipped (this includes the level requirement) when you encountered the issue
- If you can, list where you acquired the item (which NPC, what map location, which dungeon, etc…)

Note on clipping issues: While we understand the desire to have all clipping issues resolved, the way our items are designed sometimes causes some small issues that cannot be fixed easily. We’re looking for severe clipping (like your shield is impaling you or your daggers are completely hidden by your coat.) Things like hair clipping or minor clipping of weapons into armor are sometimes unavoidable.

Please attach the screenshots to your forum post rather than hosting it elsewhere.
If you have a video of the issue, please upload those to YouTube (unlisted) and link that along with your other bug information here.

For more Bugging Best Practices, see this thread.

We appreciate everyone’s help with these issues. Thank you!

Please contact Support immediately by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. If you have a ticket in the system about this, please update it to ask your questions.

For tips on what information to provide in a ticket, please read this post.

DR is a system we continue to examine and modify as trends progress. DR isn’t meant to punish good teams, but to act as a safety net for if an exploit happens and a fix isn’t immediately available.

Great! Thanks for letting us know.

Bluestone.7106:

Moderator.1462:

If you want, for extra security, make an email account only for the game so no other improtant stuff you might have in your email might get compromised.

Could you tell us how to change the email associated with our GW2 account please.

The option to change email does not exist in ‘My Account’, so unless there is some sneaky way to do it the encouragement to change it is no help at all.

The question of changing a log-in name can be addressed to Support by filing a ticket through the “Ask a Question” tab on that linked page. Each case is individual, and the team can help if such a change is necessary.

trying to populate posts to not break thread.

adding a post to this because the count got broked.

to weigh in on this issue….

The time it takes to complete a dungeon is subjective to the group at hand. I’ve seen groups take 10 minutes to complete an explorable path, and another group take 2 hours to complete that very same path. It all boils down to the group and each person’s capabilities. We try to aim for a certain group skill level to take a certain amount of time for a given path, and try to build for that. Our targets have been in the past to shoot for a 30-45 minute explorable dungeon path for the desired skill group.

Edit:
Achievement unlocked: Th-th-th-th-thread breakerrrrrrr

Bluestone.7106:

mjharrison.3209:

Is that legal? AFAIK, when you buy something, you have certain rights to it under the law, and these rights supercede any purchasing agreement or TOS. This includes the right to re-sell a purchased good.

If this weren’t the case, companies would just declare all their products as un-re-sellable.

You can sell the physical game discs/box etc for sure but you cannot pass on the account. When you create/open the account you agree to those terms. Generally people don’t sell MMO game discs tho since they are useless without a new account along with them. They set the rules for the world they host online and can stipulate anything they want regarding access to that online world.

And to you, the same thanks.

Dreamslayer.7659:

Talyjta.9081:

Vada Starre.5194:

My computers motherboard got “static shock” apparently!

I wonder wether GW2 maybe is not really good for PCs… it’s already the third case I hear from (someone in my neighbourhood and I myself lost a gaming PC short time after installing GW2).

GW2 is not breaking computers. The only plausible situation where it could be a factor is a computer with a compromised cooling system (due to excessive dust or a fan failure or maybe a loose heatsink).

Even then, most computers will shut off before reaching damaging temperatures and there is nothing GW2 could do that any other demanding (heat generating) software couldn’t do.

I’d chalk it up to coincidence.

Thank you for the voice of reason!

First, the details provided make this situation seem highly unlikely. I think there is more to this than what has been said, including the fact that the timing of the termination, as stated above, does not always correlate directly to the time of the incident. Meaning someone could be botting from Noon until 6:00 PM and the account might be terminated the next morning.

Secondly, this ticked was filed today. The forums are not intended as a second means of filing a ticket. The forums are not intended for someone to file a ticket and then try to expedite a response with a forum post. You should give Support time to read the ticket, review it, and respond.

Not being a designer, I’m not sure what the best call is, but I like your suggestions! Here are some things to keep in mind:
Minimum win bonus could help, but encourages AFK (need to solve that as well).
Better win multiplier could work as long as the scoring system gives incentive for conquest play.
Nothing made me more angry in BF2142 than when the game or my computer crashed and I lost all my progress from that match.

We’ve posted about this in other places, but I will post it here.

We are aware of this bug and have a fix for it. The next patch should remedy this issue.

Stickied for greater visibility. Good job getting this together!

Whether we enable the ability for individual players to change their Display Name is still in question. There are good reasons to support some changing of Display Names, and our Support Team will help in cases where it’s necessary. But there also are compelling reasons to not allow arbitrary changes upon demand, because changes could allow people to hide from a bad forum reputation, to scam people and then change identities, even to try to avoid detection for offensive behavior or harassment by, they hope, making it more difficult for Support to research a report.

Players are welcome to discuss a refund request with Support at any time. I can’t help but wonder why someone would leave a game they were enjoying because of the lack of a single feature of this type, but Support will make the final decision about a refund request.

Pyrial.2917:

Evan Lesh.3295:

Pyrial.2917:

Evan Lesh.3295:

Pyrial.2917:

Evan Lesh.3295:

These screenshots are all at the end of a game. Players don’t get autobalanced towards the end of matches so that people don’t get forced onto a losing team. Of course this doesn’t do anything for afk players. Maybe the afk timer needs to be shortened?

The same results of those screen shots can be captured at the beginning or middle of the game.

Then autobalance would/should have kicked in. Are you saying there is a bug with autobalance? Is it possible you checked the scoreboard after someone left, and before the autobalance happened?

I don’t know if there is a bug, I know that when people get auto balanced out they leave the game and then people join back in and the teams aren’t balanced (just as in the above) Some people leave when they’re auto’d off of their friends team and try to rejoin again.

It may just be an unfortunate result of the volatility of pugs

I disagree, it’s the unfortunate result of there not being any penalty for leaving. People who are auto balanced to the losing side and then leaving only to requeue somewhere else is what is causing this whole issue.

Maybe we need to call out better the fact that you still get the win bonus. And hot-join games aren’t meant to have penalties for things like leaving in the same way you don’t get a penalty for leaving a TF2 match.

There are some bits of advice I’d like to give to players who are posting in this thread:

• If you were block, suspended, or terminated in error, please contact Support.

• If you are working with Support on the issue, great. If you haven’t received a response in three days or more, you are welcome to post in the Tickets for Review thread, and be sure to include your 12-digit incident or ticket number.

• Read this post for info on what you can include in your ticket to expedite the response.

• Do not submit multiple tickets, but continue the discussion or the appeal in the same ticket.

Isidore.8140:

My girlfriend has been wrongfully accused of using of third party program and has gotten banned for more than two weeks. Not even sure what caused ANet to suspect my girlfriend but she has definitely not used any third party program. We had been playing together for weeks before the incident and have never encountered such problems. Now both of us have stopped playing because of this.

We sent a ticket weeks ago to explain the situation but GM replied with an automated response and insists that my girlfriend is in the wrong without even providing proof. Sent another ticket (Incident: 121124-001746) on 24/11/2012 to appeal and has yet to receive any reply. Please help. It feels as if ANet has just robbed my girlfriend of her hard earned money.

If there was an error, the team will correct it. Creating a new ticket, though, will slow down the process. I recommend you close that ticket and reopen the original ticket to file an appeal.

Kvothe.2348:

A friend of mine got his account suspended. His public name is mcquack.9678. He sent a ticket a week ago and support said that the Payment Review Team was checking the sittuation, but a week has gone and no answer. Can somebody help us with this?

If your friend finds he still needs help after three days, he should post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.

This feature already exists. See the up and down arrows next to my name? When there is another staff post in a thread, the arrow will not be grayed out and will be clickable. You can use the arrows to navigate to the next and previous staff posts within a thread.

Thanks for catching this, this has been forwarded on to our web team for correction.

Pyrial.2917:

Evan Lesh.3295:

Pyrial.2917:

Evan Lesh.3295:

These screenshots are all at the end of a game. Players don’t get autobalanced towards the end of matches so that people don’t get forced onto a losing team. Of course this doesn’t do anything for afk players. Maybe the afk timer needs to be shortened?

The same results of those screen shots can be captured at the beginning or middle of the game.

Then autobalance would/should have kicked in. Are you saying there is a bug with autobalance? Is it possible you checked the scoreboard after someone left, and before the autobalance happened?

I don’t know if there is a bug, I know that when people get auto balanced out they leave the game and then people join back in and the teams aren’t balanced (just as in the above) Some people leave when they’re auto’d off of their friends team and try to rejoin again.

It may just be an unfortunate result of the volatility of pugs

Pyrial.2917:

Evan Lesh.3295:

These screenshots are all at the end of a game. Players don’t get autobalanced towards the end of matches so that people don’t get forced onto a losing team. Of course this doesn’t do anything for afk players. Maybe the afk timer needs to be shortened?

The same results of those screen shots can be captured at the beginning or middle of the game.

Then autobalance would/should have kicked in. Are you saying there is a bug with autobalance? Is it possible you checked the scoreboard after someone left, and before the autobalance happened?

Sorry there hasn’t been any updates about this. We are currently testing a fix internally. The issue does effect the whole game, but because players see the load screen so much more often in PvP, this player base is affected more. It also has nothing to do with what profession stomped you :P

These screenshots are all at the end of a game. Players don’t get autobalanced towards the end of matches so that people don’t get forced onto a losing team. Of course this doesn’t do anything for afk players. Maybe the afk timer needs to be shortened?

Update: Tuesday, 27 November

121113-003712 Resolved
121123-001923 Resolved
121102-000090 Account released 11/8; you may add a new, valid code to rejoin the game
121114-000212 Account released; you may add a new, valid code to rejoin the game
121114-001375 Account released; you may add a new, valid code to rejoin the game
121121-000642 Account released; you may add a new, valid code to rejoin the game
121102-000090 Account released; you may add a new, valid code to rejoin the game
121119-003748 I followed up on this today
121125-000598 I followed up on this today
121028-001758 I followed up on this today
121115-002569 I followed up on this today
121118-001985 I followed up on this today
121022-002506 I followed up on this today
121111-001040 I followed up on this today
121119-002879 I followed up on this today; the answers you got weren’t right and I’m sorry
Crevox.5804 Please provide you ticket number
121123-000247 Please follow up in your ticket, which was updated today
121118-002383 Purchase was rejected and you were not charged. Update ticket if you believe otherwise.
121119-002764 RMT — will not be reinstated. Please do not post again or submit other tickets.
121118-000671 RMT — will not be reinstated. Please do not post again or submit other tickets.
121115-002569 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121121-002439 The team has the new info on your original ticket, they will reply as soon as they can
121122-000034 There was a charge-back on this account; as a result it was closed
121123-000829 Under review
121115-001408 Under review
121122-001534 Under review

Notes:

• Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.

Update: Tuesday, 27 November

121113-003712 Resolved
121123-001923 Resolved
121102-000090 Account released 11/8; you may add a new, valid code to rejoin the game
121114-000212 Account released; you may add a new, valid code to rejoin the game
121114-001375 Account released; you may add a new, valid code to rejoin the game
121121-000642 Account released; you may add a new, valid code to rejoin the game
121102-000090 Account released; you may add a new, valid code to rejoin the game
121119-003748 I followed up on this today
121125-000598 I followed up on this today
121028-001758 I followed up on this today
121115-002569 I followed up on this today
121118-001985 I followed up on this today
121022-002506 I followed up on this today
121111-001040 I followed up on this today
121119-002879 I followed up on this today; the answers you got weren’t right and I’m sorry
Crevox.5804 Please provide you ticket number
121123-000247 Please follow up in your ticket, which was updated today
121118-002383 Purchase was rejected and you were not charged. Update ticket if you believe otherwise.
121119-002764 RMT — will not be reinstated. Please do not post again or submit other tickets.
121118-000671 RMT — will not be reinstated. Please do not post again or submit other tickets.
121115-002569 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121121-002439 The team has the new info on your original ticket, they will reply as soon as they can
121122-000034 There was a charge-back on this account; as a result it was closed
121123-000829 Under review
121115-001408 Under review
121122-001534 Under review

Thanks for the report! We could use a bit more information on this:
- Did you transmute the skin onto another weapon? Do you remember the target weapon name that got the skin?
- If not transmuted, what is the name of the weapons you are using?

What does the text above the button say when you have selected each panel? For example, does it say “Good” or “Same Item”… something like that?

I do not understand the question. There isn’t a redemption period. If someone purchased from our website — buy.guildwars2.com — during the Black Friday promotion, they would have received a DDU code and that code would have worked just fine when they created their account.

There was no offer for us to upgrade retail copies for free. The upgrade was on the “buy” button on the website that leads directly to buy.guildwars2.com. Basically, “If you buy through this offer (clicking this button) you will receive the DDU for the price of the Standard Edition.”

As far as I know, none of our partners offered any sort of free upgrade promotion, but if they did, then you would need to speak with your retailer to find out the details of their individual promotion.

If I have misunderstood the question, please let me know.

Update: This evening, I emailed a few of the people who were mentioned in the early comments in this forum thread.

I will update you on this situation when I have more details, but we are making forward progress!

If you have contacted your bank, and it is not an issue on their end, then I recommend contacting Customer Support at support.guildwars2.com.

Thanks for your help, everyone! We have figured out what is causing this and are working on a fix.

I’ve sent the bug to programming to look at, so it is being investigated, but I don’t have an ETA for a fix.

Are you sure you have the light toggled off? You won’t be able to see the glow changes unless your light is set to OFF.

Ok, I was just coming to post the workaround. Have fun! : )

45 characters is the maximum length for a topic title on the forums. It is this way to prevent titles from being cut off when viewing a thread. This is not a bug, this is by design.

No, sorry. Customer service cannot change your active story step.

How did you do that? If you managed to skip it, you’ll have to remake the character, since there’s no way to go back and do it again.

What’s your current objective? Did you somehow skip the intro story? (The big boss fight.)

If you bought a Makeover kit or Hair kit within the last 2 hours and haven’t received it, please be patient. We are working to resolve issues with the Gem Store.

However, if you bought one of these items back when this was originally posted, and were charged gems but did not receive an item, please file a support ticket at support.guildwars2.com

We do not allow this currently. There was a bug that popped up some time ago where people were able to do this, so what you are seeing are the old buy orders from that time that have not been removed. We are working to resolve that issue as well.

10 and 18 have the same chance.
18 and 20 do not.

https://www.facebook.com/GuildWars2/posts/10151215829084209

We are working on fixing the issues with the Trading Post and Gem Store. Thank you for your patience.